A 5x5 storage space is the size of a small walk-in closet. It holds one piece of furniture with a narrow footprint, tall narrow items like lamps, and 6-8 boxes.
A 10x20 storage space is the size of 2-3 Bedrooms. It holds furnishings and appliances for an average 1500 sq. ft. residence. It can also hold compact vehicles depending on width and length.
*Storage unit size is approximate.Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
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We at Life Storage want to maintain the best storage facilities in Austin, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"The lack of flat bed carts available was disappointing. I would also suggest to add trashcans near every elevator :) nonetheless the building floors were very clean
Safety features here are amazing!
David was amazing! Always a great attitude, addressed any issues, and assisted greatly :) great staff member here!
Thanks for everything! This place is awesome!"
"Very easy company to work with. David was very helpful and responsive. The location is clean, safe, and easy to use. We would use this place again if we ever need more storage."
"David Butler was very helpful to me in finding something to accommodate my needs. His staff members are also kind and helpful, and the facility is clean. Would recommend to anybody."
"Great experience! Bill helped me with finding the right size storage for my needs and explained everything without leaving out a single detail. The storage facility itself is really clean and the service was amazing. I would give ten stars if I could."
"I love Life Storage!! I have always had a great experience with them from customer service to clean and secure properties. Thank you for keeping my personal belongings safe and in a climate controlled environment. Bill at the South Congress Location is really nice and helpful. Thanks again!"
"If you are in search of a storage unit, please check out Life Storage on South Congress. Definitely recommend!! Great experience, always greeted with a smile as soon as you enter, friendly staff members, and always willing to help! Storage facility is always clean!! 100/100. David, storage unit consultant, is a great person to speak to in order to determine your storage needs!!"
"At first David, the employee at Life Storage on 4500 S Congress in Austin seemed helpful and accommodating. Sadly that only lasted until I inquired about downsizing my unit about 10 days after renting it. He deliberately misled me to believe there would be no penalty for switching and I’d be receiving a prorated credit, since I only rented that unit for 10 days. As it turned out Life Storage charged me for a second initiation fee on the new unit AND an entire month for the original unit, despite David’s telling me more than once there would be a small refund to my account. In my calculation I was at the very least cheated by $66.00.
I am extremely disappointed with Life Storage and David in particular."
"Talked to Jay over the phone, he helped me handle some technical difficulties with my account and got me set up. It was a smooth and concise process. Would recommend Life Storage if you are dealing with Jay!"
"I was robbed of almost all my belongings, it's almost as if it was an inside job because the manager showed no sympathy and acted as if he didnt care. The whole reason I got the unit was because it was inside and required codes to get to my unit and my locks were broke into clean whomever stole my things took their time like they knew o wasnt going to be there to interrupt them. DO NOT RENT FROM THIS PLACE!!"
"ROBBED!!!! 2 months of having an inside unit I was robbed. All my things have been taken. It’s over 15k worth!! It took my movers 4 hours with 3 guys to move all of my stuff into this unit so whoever robbed my stuff was there for a long time and no one noticed. Do NOT rent here!!!! I’ve lost irreplaceable things and i’m 15k in the hole."
"This was the cleanest and nicest storage unit I’ve ever had. Tim helped me out and he was super kind and professional. Thank you Tim I have peace of mind with my stuff here."
"You have an exceptional manager at your new South Congress facility in Austin. Rebecca is not just the usual courteous, knowledgeable, and efficient, she is a creative problem solver, ready with plans Band C when plan A failed. Her storage. advice gave us the most space for our buck and provided easy access to our valuable paintings. If she worked for my company, i’d know I had an excellent company indeed.
Her assistant Tim was patient and helpful as well, offering suggestions to make our move in a breeze.
We are so grateful."
"The team at Life Storage were absolutely amazing (especially Tim). We engaged them to have extra storage as we completed a complex relocation. They were flexible, not only accepting packages on our behalf, but helping us secure additional space when we needed it and extending our lease when our move was suddenly delayed. All in all, Life Storage was the easiest part of our move and I’m so grateful to them!"
"Absolutely love this place. the people here are very nice. just make sure you pay your storage on time so you don't have to get a new lock 🤣lol. 😁❤️😁"
"The team over here at South Congress are phenomenal! They were eager to assist me and did their best to get me the best deal possible based on my needs. This facility is well maintained and I feel very safe with my stuff stored there."
"Tim was very helpful to my girlfriend and I. He was curious and knowledgeable of all store policies. The front office and storage units were immaculate. Great place!"
"Life Storage was helpful, available, and kind during a stressful move with a bad mover.
Everyone I encountered a life storage gave good service …
Tim - in particular - went out of this went to be reassuring, explain all the rules and guidelines.
At one point in the move, I had the option to change storage facilities due to an issue with the movers, but after my interactions with Tim, I really want to stay with Life Storage."
"I'll start by saying opening a new account at this storage facility was extremely easy and the facility itself is very nice. However, good luck closing out your account! I turned in my written vacate notice in office 4 days prior to the monthly renewal date and yet they still charged me for another month. It took 5 phone calls to get the account closed out. Don't bother leaving voicemails - no one will return them. Finally, 20 days later they closed the account but didn't bother to refund my money. 2 more calls....they keep saying they'll refund but still haven't. It's now been 40 days."
"Process was easy and painless from start to finish. Easy to get a unit, staff was super friendly. During my use, complex was clean, we'll maintained, well lit and felt secure. Check out was super easy. Highly recommend!"
"Highly recommend renting a storage unit here! The woman at the front desk was so helpful. We were happy to find a storage facility that's indoor (especially in this heat)."
"Checking into Life Storage was unbelievably a piece of cake. Zach, the manager, was welcoming and one of the friendliest that I've come across from other storage places. Being a first time tenant of Life Storage made a huge impression by the cleanliness and security of the facility. First impressions last a lifetime and that's exactly what this establishment has showed me. Even when I was entering the were others coming out complimenting how the customer service was very personable and they seemed glad that they made the choice to be here. Y'all come check it out, great location, easy access!!"
"Overall a solid experience, as expected. Space was clean and available as promised. Insurance will cost you anywhere from $14-$16 extra per month, but has coverage up to 4 to 5,000 respectively. Try to get advantage of the free truck rental and free first month promotional codes.
Local site manager was great. He’s the reason I’m giving 4 stars instead of 3. He was knowledgeable even through it was all new for him. The most difficult thing was the onboarding, the main number to dial - nobody ever picked up and at the other locations the front office was always empty."
"Danielle at LifeStorage was so helpful! She had the best hospitality! She helped us after a super hectic day of moving and made it so easy to check in to our reservation. Highly recommend!! :)"
"Danielle went above and beyond and had an amazing attitude when supplying me with a storage unit! She provided such a fun work environment and made the process as simple as as possible. She even made sure that my boxes were secured with a rope of elastic bands she made herself, since I was going on a bus ride home :). Such fantastic customer service and very well-kept facility, would definitely recommend this service (and request Danielle if you can ;))."
"This is a beautiful storage facility. I called customer service at Life Storage for a last minute rental, as my reserved storage rental at another company was oversold and unavailable. With a packed moving truck and no where to go, Life Storage was able to accommodate us quickly and efficiently. Thank you Zach and Mark. I recommend this place for climate-controlled strange."
"Danielle was the best when my roommate and I went just before closing one day to get a unit! She was friendly and helped us get a great storage unit at the best price. So happy with my experience!"
"Danielle was so friendly and welcoming. She showed us multiple different storage unit sizes and talked us through what each of them may or may not fit! She’s knowledgeable and friendly. I will recommend this location to my friends!"
"this storage place was very nice and the staff, especially Danielle, was very friendly with us and was kind enough to stay later to help us with the unit. Looks pretty secured as well."
"Don't rent here. The worst management, the dumbest policies that don't take the customer's needs into account, and if you call them on the lies they told you to get you to sign their contract, they will tell you "Too bad for you. You signed a contract." It's a damn shame. The place is really nice looking, very clean, and conveniently located. Don't rent here."
"Instead of asking us to kindly leave the premises after 7 minutes of their closing time, they threatened us and said they called the police. We lost track of time, but their first warning was that they called the police on us. We have a storage and just finished moving our stuff in it. We are also black soooo, we’re kind of scared to just even talking to the police with everything that’s going on. So yeah that wasn’t cool at all."
"Worst experience I've ever had with this company. My unit, as well as many others, got broken into and the majority of my items were STOLEN. The maximum insurance amount they support covers up to $5K, which barely covered everything I owned. They do not have security guards on premises, nor do they have cameras inside the location. Look at the pictures to understand the gravity of what happened when I stored my items with this company. When attempting to contact the store manager, it took me a week to get a hold of him and they have been very unsympathetic to the fact that most of my belongings were stolen. The kind of damage and negligence that happened at this location is unacceptable, especially for a company who is in the business of storing and keeping your belongings safe. You can obviously tell whoever did this had a LOT of time to do the damage that they did, and none of the staff can tell me what time or day this incident occurred. I hope the same does not happen to you."
"Addison at Life storage helped us set up for a 5x10 and was very professional. Company and staff deserve our best compliments.
10/10
New building
Fast service, and affordable.
Cyberpunk"
"I stored some of my belongings here for a couple of years before moving to Colorado. There is rat feces in all of my boxes that were in this storage unit, in addition to tiny beetles in all of my things. I'm surprised I haven't found a dead rat yet. I've probably found about 100 beetles since unpacking earlier this week, and keep finding more and more each day. I would not recommend this Life Storage unit and will not be using Life Storage again!"
"My experience w.Life Storage began very nicely. I hada service dog w.me and Susan S. and another employee kept saying how beautiful my service dog was. I was never told she could not come on the property til after the 3rd, month of service there. Thenon one day after work I noticed a man w.a brown van dealing drugs on the premises. Then on other days I noticed customers were sleeping on their storage units. One man that rents from there goes into an empty unit and is using the restroom.w.the door open to the unit. This is an ongoing thing. Susan's seems to favor certain customers and us quicke to accuse others of doing these type of things on the premises. I was accused myself of living in the storage. When all I would do is go back and forth to there, to or from work and get my things needed for the day. I was harassed in a rude manner by Susan S.to vacate the property for having my service dog and sleeping on the premisses.When I was truly not doing so. Iam planning to take further action. Due to the fact that I made my payment for the month and still had til the 12th, of May, 2020. I will never refer anyone to Life Storage or this particular location:4515 South Congress Ave./ Austin, Tx.78745."
"Very courteous and proffesional .
Amanda Oliva answered all my questions and was very helpful.
I would highly recommend Life Storage to anyone looking to store their property"
"I signed up with LIfeStorage about a year ago. A week into the month, we received an email from them telling us that we had to move out by the end of the month because they are tearing it down to build something else. They gave everyone less than month's notice and have called me every 2 days asking me when we were going to move out. We went by to pick up our stuff this weekend and they've basically disabled security on the gate, there is trash everywhere, and homeless people are walking around. The place looks like something out of the walking dead. My wife was going to go pick up the stuff while I was out of town but didn't feel comfortable. Horrible way to run a business - LifeStorage is terrible. Stay away from them as they only care about profits and not their customers."
"I truly truly wish there was an option to give zero stars for this horrible storage location. This location have been the opposite of helpful. I have had nothing but awful experiences with this company since cubesmart sold my storage unit's building to LifeStorage earlier this year. Because of the following items detailed below, I will be sure to never use life storage and have been frequently telling everybody I know to never use LifeStorage services. I am now out hundreds of dollars and had to make emergency arrangements with my workplace because LifeStorage couldn't be bothered to treat their customers with basic decency or even basic consistency.
Details below in summary:
1) LifeStorage only snailmails me the notice that my storage unit is being demolished within a month by september 15th. The managers refuse to work with me and insist they don't have to call/email, and are only legally obligated to snailmail me notifications of change. They refuse to help me whatsoever.
2) Four days ago I receive an email from life storage with an attached letter letting me know that my non-existent storage unit's price is going up. This was incredibly insulting to receive after the experience I had in #1, Where lifestorage staff insisted that they don't call or email customers about changes. I was completely lied to, what else has this location lied about to its customers?
3) I am now out hundreds of dollars and had to deal with issues at work to make an emergency trip from out of state to deal with this mess.
4) over this last weekend we were randomly emailed the same notice except that the date was now changed to October 1st. Another example of the stunning lack of proper management at lifestorage and the obvious disconnect of communication between their corporate offices and this terrible location.
I was just there today moving all my things in the 100+ degree heat, and came across two older women suffering the same fate as I and they had come all the way from Florida. We suspected that lifestorage withheld the information about the demolition to get all the rent money they possibly could out of their tenants before kicking them out at the 11th hour. Absolutely reprehensible."
"I am another person who wishes they could give this place zero stars. This location have been the opposite of helpful. I have had nothing but awful experiences with this company since cubesmart sold my storage unit's building to LifeStorage earlier this year. Because of the following items detailed below, I will be sure to never use life storage and have been frequently telling everybody I know to never use LifeStorage services. I am now out hundreds of dollars and had to make emergency arrangements with my workplace because LifeStorage couldn't be bothered to treat their customers with basic decency or even basic consistency.
Details below in summary:
1) LifeStorage only snailmails me the notice that my storage unit is being demolished within a month by september 15th. The managers refuse to work with me and insist they don't have to call/email, and are only legally obligated to snailmail me notifications of change. They refuse to help me whatsoever.
2) Four days ago I receive an email from life storage with an attached letter letting me know that my non-existent storage unit's price is going up. This was incredibly insulting to receive after the experience I had in #1, Where lifestorage staff insisted that they don't call or email customers about changes. I was completely lied to, what else has this location lied about to its customers?
3) I am now out hundreds of dollars and had to deal with issues at work to make an emergency trip from out of state to deal with this mess.
4) over this last weekend we were randomly emailed the same notice except that the date was now changed to October 1st. Another example of the stunning lack of proper management at lifestorage and the obvious disconnect of communication between their corporate offices and this terrible location.
I was just there today moving all my things in the 100+ degree heat, and came across two older women suffering the same fate as I and they had come all the way from Florida. We suspected that lifestorage withheld the information about the demolition to get all the rent money they possibly could out of their tenants before kicking them out at the 11th hour. Absolutely reprehensible."
"DO. NOT. DO. BUSINESS. HERE.
When I got my unit a month ago, I was told they would be undergoing renovations in Mid October and that I would have to be out early October.
I agreed to that as I only needed the space until October 1st.
I just received an email out of the blue last week stating that I needed to have my stuff out by September 15th.
I called to speak with them as this was not the information I received when I put my stuff into the unit. I am moving out of state and only have the ability to move the stuff on October 1st. The lady in the office (same one who sold me the space) agreed that she told me I would have the space until at least October 1st but that it was too bad, I had to have the stuff out cause "they told her everyone has to be out". She said get your stuff out or there will be an auction on September 20th.
I asked her who the owner is of this location or who I can speak to in corporate and she said "I don't know who my boss is" and "I can't contact corporate, they don't talk to us, it is a whole process."
I tried to call corporate, got no response, left a voicemail. I explained to the lady at the office and will explain to the corporate office (if they ever call) that I was given false information which led to me taking this space. I would have gone with a different location had I known I would have to move my belongings before actually moving.
Save yourself some money and time and go anywhere else."
"We have had our storage spot here since it was top hat storage. Now Uncle Bob's or life storage, no real way to tell. Up until life storage took over management of this property we have had little to zero issues. The last two times we have been out to the spot our camper is parked there have been beer bottles and trash scattered all around our camper as if someone was having a party. The trash has now been there appx 2 weeks or more. My guess is since they ate only managing this property and it's not actually a life storage property no one really cares. Yesterday on a visits to the camper, the trash was there (still), the security gate was locked in the open position, and no one could be found. We have made many phone calls to both the local office and the 800#. You CANNOT get an answer or a returned call. I have tried by phone, by Twitter and by message on the website. Finally recieved an answer which was...they are going to pass it BACK to the local office!! The ones who have received several calls already and could not be bothered. We are out of here. Don't trust this company or this location with your property or your business, they simply do not care."
"I was looking for somewhere to store my car for a week or so, while I drove my other car back home to California. It was nearly impossible to find inside storage - most advertised that it was available only to find it was outside. LifeStorage was the only facility that didn't have false advertising. Brett was exceptional! My sports car was low and he found me a unit that I could easily drive in to. He really gave good customer service, and explained everything. When I returned a week later to drive back to California a 2nd time with this car, I found it totally safe and secure. I'll DEFINITELY recommend LifeStorage to call my friends back in Austin. Please give a personal thanks to Brett."
"I wish I could give this company a negative zero. I went online on Sunday and saw that they had the option of "rent now" which I understood meant I could rent anytime of the day and the storage would be open. So I went back online at midnight and tried the same "rent now" option but this time it was giving me issues. So I called the 23hr help line and received no help because all the CSR told me was to try again in a few hours. I tried at 5am and it still was not working for me online I could not rent now as stated. Why offer a service if it's not readily available? I think it's a great concept but all it did was waste time that I didn't have. Then late Monday morning someone from their office called me to see if I was still interested... ARE YOU KIDDING ME? no I stopped being interested when my time was wasted!!! Took business elsewhere."
"Bob the manager was fantastic and took care of everything I needed. Been a Life Storage customer for about 4 years and every manager and assistant manager at every location Ive leased at has been similarly fantastic and caring. This company seems to attract really great workers."
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Austin and South Congress
Our self storage facility on S Congress Ave is located south of the US-290, on the corner of W St Elmo Rd, near Battle Bend Neighborhood Park. Click here for directions to this Life Storage.
At Life Storage Facility #8032, we offer great property security systems and clean, affordable storage units to rent for the residents of South Congress, Vinson, St. Edwards University, Sunset Valley, and other neighborhoods in Austin, TX. Call us with questions, reserve online, or click here to compare other storage units in Austin.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 10:00 am - 4:00 pm
Facility Access Hours
Monday: 6:00 am - 9:00 pm
Tuesday: 6:00 am - 9:00 pm
Wednesday: 6:00 am - 9:00 pm
Thursday: 6:00 am - 9:00 pm
Friday: 6:00 am - 9:00 pm
Saturday: 6:00 am - 9:00 pm
Sunday: 6:00 am - 9:00 pm
Rental Requirements:
Insurance required
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental
