Self Storage Units near South Congress in Austin, TX 78745

"Jay was so awesome and he hooked me up with a great deal!!!"

"At first David, the employee at Life Storage on 4500 S Congress in Austin seemed helpful and accommodating. Sadly that only lasted until I inquired about downsizing my unit about 10 days after renting it. He deliberately misled me to believe there would be no penalty for switching and I’d be receiving a prorated credit, since I only rented that unit for 10 days. As it turned out Life Storage charged me for a second initiation fee on the new unit AND an entire month for the original unit, despite David’s telling me more than once there would be a small refund to my account. In my calculation I was at the very least cheated by $66.00. I am extremely disappointed with Life Storage and David in particular."

"Jay is very nice and knows his stuff. Have always liked life storage"

"Very clean building and Jay was very helpful! I’m am happy to be renting out a space here."

"Talked to Jay over the phone, he helped me handle some technical difficulties with my account and got me set up. It was a smooth and concise process. Would recommend Life Storage if you are dealing with Jay!"

"Very friendly employees. Provided good customer service. Clean and neat."

"Unresponsive manager. Stuck waiting an hour to get our keys when first accessing the unit"

"Great help from David at front office. Easy breezy process"

"Kevin was nice and extremely helpful."

"Super new & clean facility. The guy at the desk was super helpful & friendly as well!"

"I was robbed of almost all my belongings, it's almost as if it was an inside job because the manager showed no sympathy and acted as if he didnt care. The whole reason I got the unit was because it was inside and required codes to get to my unit and my locks were broke into clean whomever stole my things took their time like they knew o wasnt going to be there to interrupt them. DO NOT RENT FROM THIS PLACE!!"

"ROBBED!!!! 2 months of having an inside unit I was robbed. All my things have been taken. It’s over 15k worth!! It took my movers 4 hours with 3 guys to move all of my stuff into this unit so whoever robbed my stuff was there for a long time and no one noticed. Do NOT rent here!!!! I’ve lost irreplaceable things and i’m 15k in the hole."

"The manager David is a superstar! Helped me with all my questions!"

"Great service from Tim in Austin!"

"This was the cleanest and nicest storage unit I’ve ever had. Tim helped me out and he was super kind and professional. Thank you Tim I have peace of mind with my stuff here."

"Thanks Jim! He’s great!"

"The man was quick and made it easy and the rate was great! It's clean! I would recommend this storage to anyone!"

"Amazing place and the nicest managers!! So thankful for this place and highly recommend"

"Rebecca and Tim are the best!!!!"

"Super kind, calming and informative. Really appreciate this team!"

"Tim was a great help!! Answered all my questions and had a great attitude."

"I love these guys! They went over and above and they are all about customer service!"

"Awesome service"

"Amazing service they were a great help!"

"You have an exceptional manager at your new South Congress facility in Austin. Rebecca is not just the usual courteous, knowledgeable, and efficient, she is a creative problem solver, ready with plans Band C when plan A failed. Her storage. advice gave us the most space for our buck and provided easy access to our valuable paintings. If she worked for my company, i’d know I had an excellent company indeed. Her assistant Tim was patient and helpful as well, offering suggestions to make our move in a breeze. We are so grateful."

"Super friendly clean and safe"

"The team at Life Storage were absolutely amazing (especially Tim). We engaged them to have extra storage as we completed a complex relocation. They were flexible, not only accepting packages on our behalf, but helping us secure additional space when we needed it and extending our lease when our move was suddenly delayed. All in all, Life Storage was the easiest part of our move and I’m so grateful to them!"

"Absolutely love this place. the people here are very nice. just make sure you pay your storage on time so you don't have to get a new lock 🤣lol. 😁❤️😁"

"The team over here at South Congress are phenomenal! They were eager to assist me and did their best to get me the best deal possible based on my needs. This facility is well maintained and I feel very safe with my stuff stored there."

"Was very smooth transaction I had. VERY FRIENDLY STAFF. Rebecca and Tim are amazing. Btw, I’m so amazed how extra clean the area is."

"Very good service"

"Tim was very helpful to my girlfriend and I. He was curious and knowledgeable of all store policies. The front office and storage units were immaculate. Great place!"

"Life Storage was helpful, available, and kind during a stressful move with a bad mover. Everyone I encountered a life storage gave good service … Tim - in particular - went out of this went to be reassuring, explain all the rules and guidelines. At one point in the move, I had the option to change storage facilities due to an issue with the movers, but after my interactions with Tim, I really want to stay with Life Storage."

"Great and friendly customer service! Super clean facility as well!"

"I'll start by saying opening a new account at this storage facility was extremely easy and the facility itself is very nice. However, good luck closing out your account! I turned in my written vacate notice in office 4 days prior to the monthly renewal date and yet they still charged me for another month. It took 5 phone calls to get the account closed out. Don't bother leaving voicemails - no one will return them. Finally, 20 days later they closed the account but didn't bother to refund my money. 2 more calls....they keep saying they'll refund but still haven't. It's now been 40 days."

"Great facility, I find it very safe and incredibly clean! Management is also great to deal with! Definitely recommend!!"

"Two thumbs up,the experience with your facility, made the transition easier for us"

"Excellent costumer service"

"Process was easy and painless from start to finish. Easy to get a unit, staff was super friendly. During my use, complex was clean, we'll maintained, well lit and felt secure. Check out was super easy. Highly recommend!"

"Beautiful remodeled storage. Secure and will take deliveries for you."

"Highly recommend renting a storage unit here! The woman at the front desk was so helpful. We were happy to find a storage facility that's indoor (especially in this heat)."

"Checking into Life Storage was unbelievably a piece of cake. Zach, the manager, was welcoming and one of the friendliest that I've come across from other storage places. Being a first time tenant of Life Storage made a huge impression by the cleanliness and security of the facility. First impressions last a lifetime and that's exactly what this establishment has showed me. Even when I was entering the were others coming out complimenting how the customer service was very personable and they seemed glad that they made the choice to be here. Y'all come check it out, great location, easy access!!"

"Overall a solid experience, as expected. Space was clean and available as promised. Insurance will cost you anywhere from $14-$16 extra per month, but has coverage up to 4 to 5,000 respectively. Try to get advantage of the free truck rental and free first month promotional codes. Local site manager was great. He’s the reason I’m giving 4 stars instead of 3. He was knowledgeable even through it was all new for him. The most difficult thing was the onboarding, the main number to dial - nobody ever picked up and at the other locations the front office was always empty."

"Danielle at LifeStorage was so helpful! She had the best hospitality! She helped us after a super hectic day of moving and made it so easy to check in to our reservation. Highly recommend!! :)"

"Best Storage ever! Super helpful and fantastic service!"

"Danielle went above and beyond and had an amazing attitude when supplying me with a storage unit! She provided such a fun work environment and made the process as simple as as possible. She even made sure that my boxes were secured with a rope of elastic bands she made herself, since I was going on a bus ride home :). Such fantastic customer service and very well-kept facility, would definitely recommend this service (and request Danielle if you can ;))."

"This is a beautiful storage facility. I called customer service at Life Storage for a last minute rental, as my reserved storage rental at another company was oversold and unavailable. With a packed moving truck and no where to go, Life Storage was able to accommodate us quickly and efficiently. Thank you Zach and Mark. I recommend this place for climate-controlled strange."

"Greatest storage ever!!"

"Danielle was the best when my roommate and I went just before closing one day to get a unit! She was friendly and helped us get a great storage unit at the best price. So happy with my experience!"

"Danielle was so friendly and welcoming. She showed us multiple different storage unit sizes and talked us through what each of them may or may not fit! She’s knowledgeable and friendly. I will recommend this location to my friends!"

"Nice place, and Danielle is doing a great job!"

"this storage place was very nice and the staff, especially Danielle, was very friendly with us and was kind enough to stay later to help us with the unit. Looks pretty secured as well."

"Very nice storage unit and good customer service!"

"The beautiful lady who was kind enough to offer bottled water; thank you for your kindness; much appreciated and unexpected !!"

"Best storage facility in Austin Texas!! Great Customer Service!!"

"Don't rent here. The worst management, the dumbest policies that don't take the customer's needs into account, and if you call them on the lies they told you to get you to sign their contract, they will tell you "Too bad for you. You signed a contract." It's a damn shame. The place is really nice looking, very clean, and conveniently located. Don't rent here."

"They helped us find exactly what we needed thank you!!"

"Nice, clean, and friendly. Just wish the gates were open until at least 10 pm."

"Instead of asking us to kindly leave the premises after 7 minutes of their closing time, they threatened us and said they called the police. We lost track of time, but their first warning was that they called the police on us. We have a storage and just finished moving our stuff in it. We are also black soooo, we’re kind of scared to just even talking to the police with everything that’s going on. So yeah that wasn’t cool at all."

"Addison is amazing! instant confirmation call on my online reservation and lined up a truck for me and answered all my questions! Very happy Nick C"

"Excellent, brand new facility with very professional and helpful staff."

"Worst experience I've ever had with this company. My unit, as well as many others, got broken into and the majority of my items were STOLEN. The maximum insurance amount they support covers up to $5K, which barely covered everything I owned. They do not have security guards on premises, nor do they have cameras inside the location. Look at the pictures to understand the gravity of what happened when I stored my items with this company. When attempting to contact the store manager, it took me a week to get a hold of him and they have been very unsympathetic to the fact that most of my belongings were stolen. The kind of damage and negligence that happened at this location is unacceptable, especially for a company who is in the business of storing and keeping your belongings safe. You can obviously tell whoever did this had a LOT of time to do the damage that they did, and none of the staff can tell me what time or day this incident occurred. I hope the same does not happen to you."

"Addison at Life storage helped us set up for a 5x10 and was very professional. Company and staff deserve our best compliments. 10/10 New building Fast service, and affordable. Cyberpunk"

"I stored some of my belongings here for a couple of years before moving to Colorado. There is rat feces in all of my boxes that were in this storage unit, in addition to tiny beetles in all of my things. I'm surprised I haven't found a dead rat yet. I've probably found about 100 beetles since unpacking earlier this week, and keep finding more and more each day. I would not recommend this Life Storage unit and will not be using Life Storage again!"

"Clean and secure. Safe. Great staff!"

"Gates not working horrible management"

"Very reasonable and convenient."