Storage Units near East Congress in Austin, TX 78744

"I rented a storage unit using their rent now option online that gives u immediate access to ur unit as early as 6am verses waiting till 9:30 when they open. I did this solely on the fact that I had to have the haul I had rented back by 10am & that was the only way to have it unloaded & back on time. Except when I got to the unit & went to access the building with the access code I was given, my access was denied. I stood outside the storage for 3hrs before I was able to even get ahold of customer support, & stayed on hold with them until 9:45 when the office lady showed up to open the office. She then informed me that I had no access because the office was closed. That she had to authorize it in the office for me to gain access. I was also charged for a unit lock & was told that if I had a lock of my own; to simply return it to the front office for an immediate refund which was not the case. The lady in the office said she had to summit the paperwork to whatever dept it was & wait for them to respond to my request for refund of the lock. Which still have not been contacted in regards to the lock. As far as my entire experience goes, Life Storage. Cost me more time and money all the way around than it would've cost to hire someone to move & storage my belongings for me. I ended up being charged an additional day rental on the U-Haul truck, was charged a total of $67 for a month that is supposedly free, & as soon as all the paperwork was complete & payment was received, I got an email stating that the rent due on Nov 5th would now be $100, not the $86 that was showed online. I'm extremely depleased with the entire situation & will be getting my things out of there before my 1month is up, & will not ever do business with them again."

"Instructions were a bit unclear mainly because of the fact that this center’s office wasn’t open and there weren’t clear instructions or directions, so I was there for probably an hour in my car trying to figure it all out online after I had booked an appointment a week in advance. Although there were very few associates to help out around the units the month that I used it, they were very helpful and the storage space was kept very clean and the smell was very pleasant compared to others I’ve been to."

"Entrance could be better"

"I reserved a Storage The Unit online and got a confirmation call about the day I was supposed to move in and that day I went to the office at my schedule time there was nobody in the office just a sign on the door saying that they are closed and that they're helping another location in the call that number I called the number multiple times left multiple voicemails nobody responded so I just decided to leave and go the next day the next day same situation nobody was there but I called and the employee said they could be there in an hour super unprofessional and really inconvenient"

"They put up a sign saying that carts have been stolen, and because of this they won't be buying more. I called their customer service line and was told carts are a courtesy and not what I pay for. Bollocks. I refuse to do business a with cheap, lazy company that faults customers for not running themselves with any imagination."

"Very safe"

"Got the smallest one, 5x5 it’s pretty tall so was able to fit everything! Love the courtesy carts and that it has centralized air conditioning throughout. Definitely worth the rate (which is v affordable) :)"

"The associate was very helpful answered all our questions"

"I never thought a storage unit place would compel me to write a rating, but the Life Storage manger  at this location is alarmingly appalling. There are passive aggressive copy paper-posters all around the place; he's so unprofessional it hurts. Not to mention both times I've needed help/service there's been this "BRB" sign on the door & he's brought in Taco Bell after one of these *essential* breaks. Just get a couple employees dude...I promise you no one is that crucial to a company that it can't function w/o them there."

"When we found out that our storage unit location on Congress was closing we were super sad as we just liked the place so... However we found the location on IH35 to be BETTER. Pedro, who is the manager, really went out of his way to make sure he answered all my questions and was so friendly and kind. The facility is very clean, think sparkly. It’s obvious that Pedro takes pride in keeping it that way. So happy to be here!"

"Good security and good service"

"Very reasonable prices ! Best customer service"

"Great clean place to have."

"Great place great access and friendly employees"

"Amanda gave me a call to fix the signout form. it was very helpful and appreciated! thank you Amanda"

"You are required to leave a hand written notice of intent to vacate. During Covid, the fact that I cannot empty the space and submit an online form to vacate the unit is ridiculous. I'll gladly change this review to 5 stars, if I was able to close out my account online or by the phone"

"The facility was modern, clean, well kept and safe. There was great access well into the later hours (10pm) which is rare in my experience. Pedro who worked there was very helpful by promptly assisting me with any needs I had. He was kind and made me feel really welcome there."

"The facility was modern, clean, well kept and safe. There was great access well into the later hours (10pm) which is rare in my experience. Pedro who worked there was very helpful by promptly assisting me with any needs I had. He was kind and made me feel really welcome there."

"I would give it 5 stars but the bathroom is filthy."

"The customer service getting started is excellent and accommodating. The facility is brand new, clean, and professional. Two thumbs up, so far!"

"This location has been great so far for my needs. I'm cleaning house and needed a unit close so I can store some items. I've been moving items in the cold but because it's inside, and temperature controlled, its been helpful. If you end up with a unit on the second floor, like I do, you have the help of a cart and an elevator to move your items. As a forewarning to those that get a unit here, you have to purchase their locks as the unit isn't built for a bolt lock."

"My Experience here was perfect. Fast and friendly help as soon as we walked in, Pedro even helped us move a little, I love the climate controlled building, and the elevators are really helpful. 10/10 would recommend."