Customer Reviews - Life Storage #7109, Round Rock
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We at Life Storage want to maintain the best storage facilities in Round Rock, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Round Rock (#7109)
4.80 out of 5
based on 71 of our most recent Reviews
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5.0 out of 5
"I went through two or three ownership changes during my storage. The storage always stayed clean, appropriately cool or warm, and most importantly safe. Thank you for your great business!"
June 24, 2018
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- Thomas from Round Rock, TX
5.0 out of 5
"The 20% discount on boxs was awesome. The manager was very knowledgeable about his job."
April 29, 2018
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- Lavaniya from Round Rock, TX
4.4 out of 5
"Customer service could be a little more friendly, but storage area is outstanding!"
April 23, 2018
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- Cliff from Round Rock, TX
5.0 out of 5
"Thank you for running such a "tight ship", that I know all my belongings are safe and I don't have to worry about anything. "
March 27, 2018
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- Gerald from Round Rock, TX
4.6 out of 5
"Why have you switched names so many times in the last couple of years? Also, can we get more carts to help move things in and out? Often times I've found there were not carts to be found as they seemed to all be in use."
March 26, 2018
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5.0 out of 5
"The attendant Jon was very professional, helpful. I am very comfortable with my belongings there."
December 21, 2017
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- Frank from Round Rock, TX
5.0 out of 5
"Very happy with the people I have been working with"
December 19, 2017
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- Michael from Round Rock, TX
5.0 out of 5
"customer service was top notch. friendly. knowledgeable. facitlity was clean and maintained. "
August 24, 2017
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- Victoria from Round Rock, TX
5.0 out of 5
"Really good experience. Very helpful. Easy access when needed for out of hours. "
June 27, 2017
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5.0 out of 5
"Every time I was there for multiple hours doing things in my unit and employee always happened to walk by. I assume for security reasons. I like that. Once I cleaned my locker out completely the employee discontinued my account before I even called. I like that."
June 23, 2017
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- Daniel from Round Rock, TX
4.8 out of 5
"Tim continues to provide GREAT CUSTOMER SERVICE. He answered all of our questions. He has set a high bar for customer service. THANK YOU TIM.. We greatly appreciate working with you. We have moved to AZ and the first thing we did was look for a LIFE STORAGE facility - because of the great experience we had at the 1431 store. "
June 23, 2017
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- Patricia from Round Rock, TX
5.0 out of 5
"All questions were answered before I could ask them. Customer service was great."
January 25, 2017
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- Richard from Round Rock, TX
5.0 out of 5
"I really appreciated the phone call I received letting me know I had forgotten to lock my storage unit."
August 28, 2016
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- Noxolo from Round Rock, TX
4.8 out of 5
"Manager Tim is an invaluable team member, very courteous, informative, and overall extremely helpful. I would definitely recommend this Cedar Park location "
July 23, 2016
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- Ronald from Cedar Park, TX
5.0 out of 5
"Your representative Tim, was a great help and answered all of our questions, especially my wife's, she had few. He was both friendly yet very professional.
"
July 04, 2016
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- Stephanie from Georgetown, TX
4.8 out of 5
"Associate was friendly moved quickly. Helpful with answering all my questions before I had even asked"
June 30, 2016
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4.6 out of 5
"Have more dolly to use other wise everything is great"
June 28, 2016
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5.0 out of 5
"We are very satisfied with the storage and the service. "
June 28, 2016
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5.0 out of 5
"Couldn't be better. Your associate went out of her way to help me. Thank you for your service. "
June 28, 2016
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- LeAnn from Cedar Park, TX
5.0 out of 5
"I can't say enough wonderful things. I needed a storage unit the same day. Not only received a storage unit, but also a free moving van, all within hours of calling. FANTASTIC CUSTOMER SERVICE. From the first phone call, to actually moving in the items, with a free cart on site to help, to move out day, and renting a van to move out - can't say enough wonderful things about this business. Will highly recommend !!!!"
May 23, 2016
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5.0 out of 5
"Renee provided excellent customer service and the property was in great shape. "
April 19, 2016
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- Melvin from Cedar Park, TX
5.0 out of 5
"The Staff was extremely helpful and very courteous. I was amazed at how clean the storage area was and on my subsequent visits see the staff cleaning the areas around the storage. I feel my stuff is safe in your storage facility!"
March 28, 2016
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5.0 out of 5
"staff was always friendly and helpful, even when I said I was closing the account they still treated me the same way.
the unit and building were always clean, so I will definitely recommend them to anyone.
thanks for the help during those 4 months"
February 23, 2016
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- Brenda from Round Rock, TX
5.0 out of 5
"Everyone was very professional, friendly and willing to assist me. I have been very impress with each staff member I came in contact with."
February 20, 2016
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5.0 out of 5
"I always felt my belongings were safe and secure at all times. The staff at the location were always the friendliest company representatives to work with. You can always tell when someone enjoys and takes pride in their work and how they treat people. If I could give them 10 stars I would!"
January 23, 2016
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5.0 out of 5
"Thank you always there to help me when ever I needed you any time."
January 23, 2016
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5.0 out of 5
"Renee, the manager, is the bomb! She always went above and beyond to meet my needs. She was "reasonable, not rigid." That's something really rare to find these days. Sometimes there really is a reason to make an exception to a rule. She's very smart and discerning."
December 09, 2015
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- Curtis from Round Rock, TX
4.2 out of 5
"Your staff did what I would expect a very well trained customer service organization."
November 30, 2015
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- JoAnn from Round Rock, TX
5.0 out of 5
"Everything about the entire experience, was top notch"
November 29, 2015
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5.0 out of 5
"It was really the people who made the difference here. Each of the ladies I met was clearly engaged in their job and cared about the client--to a degree I usually only see in small or family-owned businesses. I run a service-based business and have given serious thought to poaching your employees."
November 25, 2015
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- Nancy from Cedar Park, TX
5.0 out of 5
"Had a great experience. Would highly recommend you!"
August 24, 2015
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- LynDale from Georgetown, TX
5.0 out of 5
"When I went in I was helped right away and the deal was very good. I was concerned about if everything would fit into the space I rented but was assured it would and it did. Thank you "
July 28, 2015
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4.8 out of 5
"Made the transition from a larger to smaller unit very easy.
On the downside, the new unit had an oil spill that had to be cleaned up."
July 28, 2015
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5.0 out of 5
"Best customer service I have recieved from anywhere in a long long time."
June 28, 2015
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- Jeffrey from Round Rock, TX
5.0 out of 5
"The process was well laid out and the employees were consummate professionals."
June 26, 2015
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5.0 out of 5
"showed me several storage rooms and allowed me the time to choose the best one. I did not feel rushed and felt very well served."
June 26, 2015
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- Linda from Round Rock, TX
4.2 out of 5
"I was pleased that the online reservation was immediately available. Did not really like having to purchase insurance."
April 29, 2015
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- Steven from Round Rock, TX
4.7 out of 5
"Carts were hard to find and most were small/lightweight. Wound up bringing our own heavy-duty convertible dolly."
April 25, 2015
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4.8 out of 5
"Space is convenient and clean, personnel was professional and respectful. The one complaint that we have as a senior couple is that we would like to suggest that you increase the available carts. We have had to search repeatedly for a cart in Section B. It would be wonderful if there was 2 carts waiting at each entrance, and personnel routinely monitoring as part of their routine. "
April 02, 2015
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- Tanya from Round Rock, TX
5.0 out of 5
"I was not only able to rent a space, but also purchase supplies at a reasonable price. The associate explained everything in a friendly and patient way that I could easily understand."
March 27, 2015
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5.0 out of 5
"friendly prompt service.
clean and tidy storage unit and the convenience of being able to use your truck."
February 25, 2015
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- Jaime from Cedar Park, TX
4.8 out of 5
"It was what I expected, friendly service and knowledgeable "
January 26, 2015
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4.8 out of 5
"Because of the lack of courtesy extended by other renter's, it would be nice if a sign was posted as well asking them not to block the exterior doors so other renters could maintain access."
December 24, 2014
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- David from Round Rock, TX
5.0 out of 5
"In life there are always people, companies and products that are stand outs. The experience is so over the top that there are no close 2nd's. For example, Lebron James, Michael Jordan, Derick Jetter, HEB stores, Peyton Manning, Nike and Uncle Bob's.
Uncle Bob's is in a class all by itself. Not only in the storage business, but the people business, the service business, the friendliness business and the amazing business.
Would "HIGHLY" recommend. The level of service and the storage is off the charts.
Thank you for making such a great company.
Terry"
December 24, 2014
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5.0 out of 5
"Nothing else to add. Thanks for being there.
Eric G."
December 07, 2014
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- Michael from Round Rock, TX
5.0 out of 5
"Very nice people and clean facility to use as storage. "
November 26, 2014
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- Marie from Round Rock, TX
4.1 out of 5
"The temperature on the second level did not appear to be the same as the first. It would have been nice if it was because I paid for climate control. The temp difference was so noticeable that I would have moved my stuff had it not been super inconvenient."
October 23, 2014
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- Carol from Cedar Park, TX
5.0 out of 5
"I scheduled the size unit I would need and was notified that it had been reserved for me within a very short time. The service to get started was very good and the staff was very courteous and professional. "
September 25, 2014
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- Kevin from Cedar Park, TX
5.0 out of 5
"Customer service, ease of rental n free use of truck"
September 24, 2014
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- Renda from Liberty Hill, TX
3.8 out of 5
"I said i probably would not refer family and friends to uncle bobs for their storage needs. My reason for this is very simple. It is expensive and there is not 24 hour access at my location. Sometimes it is difficult for me to make it there during business hours ."
September 15, 2014
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4.8 out of 5
"I don't have to worry about security at my location."
September 15, 2014
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4.8 out of 5
"Sue is the employee at my location that has been there the whole time and is consistently a great representative of you. There was a younger woman who helped me a few months back that was very kind as well. Sorry I don't remember her name. I appreciate their excellent service. "
August 31, 2014
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- Erhin from Georgetown, TX
2.3 out of 5
"Lighting in my hallway was out for a month which is ridiculous. There aren't enough carts as the past six times forcing me to go to search I. Other buildings only to finally find a cart that has no handles. Again, ridiculous for the amount we all pay each month. I've come several times to pay my bill only to find the office closed or a sign on the door that reads call if you need assistance. Point is the place is understaffed during the day. Finally, Ive had two flat tires on property and wish that the company would keep the lot cleaned and have it swept twice a month after an initial overhaul. This may be a fault of moving companies uncrating"
August 27, 2014
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4.4 out of 5
"bobs storage had a clean and clear storage place ready for my use."
July 28, 2014
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- Kevin from Cedar Park, TX
5.0 out of 5
"Sue was all over it, very courteous, helpful and accommodating
"
July 25, 2014
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4.8 out of 5
"This is the second location that I have used. The only two issues I have ever had is that Uncle Bobs cannot seem to process auto payments correctly so I constantly have to make sure that you get paid and when I switched from one Uncle Bobs to another, I lost a whole months rent on the old unit because I switched over after the beginning of the month."
July 02, 2014
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- Bryan from Round Rock, TX
5.0 out of 5
"We were able to get a storage space and save a lot of money with the use of the free truck in moving my wife's classroom from Bastrop to Round Rock."
July 01, 2014
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- Maurice from Round Rock, TX
3.3 out of 5
"I was disappointed/upset that there are so few 4 wheel carts available. Every time I visit my storage I have to walk almost the entire building to find a cart. Surely Uncle Bob's [Life Storage] can afford more than just a couple of carts for it's customers!"
June 27, 2014
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- Barbara from Cedar Park, TX
4.7 out of 5
"i was very pleased and would use again and reccomend to others."
June 24, 2014
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- Steve from Round Rock, TX
5.0 out of 5
"Convenience, internet special on price, great service."
May 31, 2014
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5.0 out of 5
"The only issue I had was on the internet it showed half off the first month rent. When brought to the attention of the attendant she was not sure how to answer the question. She said she would contact the manager and have her call me but I have not heard yet. "
May 29, 2014
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- James from Round Rock, TX
4.6 out of 5
"My only issue is with the use of the moving truck. I was told that I could use it once for free shortly after renting the space. When I asked to use the truck, I was told that it would not be free because I didn't use it within two weeks of renting. You should be very clear about that with a new renter."
May 29, 2014
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5.0 out of 5
"They have been a tremendous help to me during the crisis I am presently going through. If only there were more discounts it would be more beneficial to my dwindling pocket book. Thank you for your service. I do appreciate all your help."
May 01, 2014
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- Frank from Round Rock, TX
4.8 out of 5
"Customer service was very good... no matter who I was talking with....both Alisha and Sue were very helpful and attentive to our needs and requests. "
April 27, 2014
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- William from Round Rock, TX
5.0 out of 5
"We really appreciated the loan of your truck to transport the items to the storage."
April 23, 2014
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- Suzanne from Cedar Park, TX
4.8 out of 5
"Thank you for being so helpful at our time of need. The moving process is never pleasant but knowing our items were safe and protected was a huge relief!"
March 24, 2014
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- Carri from Cedar Park, TX
4.8 out of 5
"The only thing that was upsetting when we rented was not being told that we were getting one with a small doorway ahead of time. They should let you know if you are getting something different then the others.
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February 28, 2014
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- Brian from Cedar Park, TX
4.6 out of 5
"Already recommended to family. Now my brother stores his items at same building. The staff at 1431 and Sam Bass road are the best."
February 28, 2014
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- Gareth from Cedar Park, TX
5.0 out of 5
"I have used this facility two years in a row, during personal residential moves. The staff is always friendly, very flexible. Prices are competitive, and I appreciate the air-conditioned units. If ever needing storage in the future, I am certain to return!"
November 23, 2013
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- Mekecia from Cedar Park, TX
5.0 out of 5
"Sue treated us with such a genuineness rarely seen in the customer service sector. She is THE reason we returned to this storage facility after it changed from Bulldog to Uncle Bob's [Life Storage]."
November 23, 2013
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- Juliana from Round Rock, TX
5.0 out of 5
"Every time we went; everyone was nice and helpful. The free truck rental with move in was FABULOUS and helped so much. I would ABSOLUTELY recommend Uncle Bob's to any of my friends and family."
September 23, 2013
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