Customer Reviews - Life Storage #392, Round Rock
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We at Life Storage want to maintain the best storage facilities in Round Rock, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Round Rock (#392)
4.91 out of 5
based on 53 of our most recent Reviews
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- Linda D. from Round Rock, TX
5.0 out of 5
"Associates were very helpful with making sure that I got a big enough space and that it was climate controlled. Easy access and convenient ability to get in to and out of facility."
June 02, 2019
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5.0 out of 5
"I recommend this place all the time. This is the best location I have found!"
May 25, 2018
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5.0 out of 5
"Couldn't be better, lance is doing great job..he and his staff always go out of their way for me, and I appreciate it very much."
May 19, 2018
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4.6 out of 5
"If your rates would not of gone up I would’ve stayed another year or two"
April 23, 2018
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- Melvin from Roung Rock, TX
5.0 out of 5
"Storage was readily available, with one month free rent you can't beat that. Very professional services provided by the staff, clean location and well priced."
March 27, 2018
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- Shamona from Round Round, TX
5.0 out of 5
" The truck for free when you first move in is the best bonus...thanks"
February 24, 2018
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5.0 out of 5
"No, everything is great! I really appreciate you all!!"
January 26, 2018
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- Sonia from Round Rock, TX
5.0 out of 5
"My expectations were met in all areas with prompt service and courtesy."
June 18, 2017
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- Aurelio from Round Rock, TX
5.0 out of 5
"The front desk/manager is awesome! She's very friendly and helpful."
February 25, 2017
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- Krystal from Georgetown, TX
5.0 out of 5
"All the employees are amazing and went above what I was expecting. They were super helpful and nice."
February 18, 2017
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- Stephen from Round Rock, TX
5.0 out of 5
"Your company offers a very simple, easy to understand product, that your on-site representatives knew like the back of their hand and fully explained it to me rapidly with great clarity (and with a great attitude). Your facility is very clean and all processes (entry/exit/security) are well thought out. In summary, I'm highly impressed with all things BOB.
"
June 28, 2016
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- Jerry from Round Rock, TX
5.0 out of 5
"I have been very pleased with Uncle Bob's Storage. We are moving from one facility to another with climate control and we couldn't be happier. The staff at both places were great. I have recommended Uncle Bob's Self Storage to my brother who is in Ft. Worth for his storage needs. "
June 12, 2016
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4.8 out of 5
"For the larger unites, for backing in boats or trailers, they should be located in a more accessible area upon construction of the site to be better accessed while connected to a vehicle.
Thank you."
February 25, 2016
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5.0 out of 5
"Your staff does a great every time I talk to them or call them with questions!"
February 25, 2016
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- Jefferey from Pflugerville, TX
4.6 out of 5
"Met expectations - There was nothing wrong and the process was handled in a timely fashion"
February 25, 2016
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- David from Round Rock, TX
5.0 out of 5
"Incredible service, both ladies in the office were outstanding explaining every detail I was questioning. I would highly recommend Uncle Bob's to all my friends.
David R."
December 04, 2015
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5.0 out of 5
"Customer since 2012 and always a positive experience."
November 30, 2015
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- Timothy from The Woodlands, TX
5.0 out of 5
"I was pleasantly surprised with this experience. I thought the storage process was going to be a lot more painful and less professional but you guys were great."
August 28, 2015
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- Elaine from Round Rock, TX
4.7 out of 5
"I was extremely surprised to see a wrecked car sitting just inside the main gate. I hope Uncle Bob's [Life Storage] does not become a junk yard."
August 19, 2015
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4.5 out of 5
"I requested a specific sized storage unit. I was offered and accepted that sized unit. I was treated with the utmost respect and honesty. This was an overall good experience"
July 28, 2015
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- Kristina from Round Rock, TX
5.0 out of 5
"Have rented with y'all before and would do it again. Thanks!"
July 23, 2015
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- Brian from Round Rock, TX
5.0 out of 5
"Service was extremely friendly. And expectations of hours open and any expenses were laid out extremely well from the beginning."
June 29, 2015
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5.0 out of 5
"Everything was as expected and service was of the highest quality. Jack"
June 27, 2015
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- Pamela from Pflugerville, TX
5.0 out of 5
"Wanda provided the best customer service. From the first phone call when I inquired about a rental until the time I arrived and purchased our new unit. Stellar customer service. Facility in fantastic condition. "
May 27, 2015
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- Jennifer from Pflugerville, TX
5.0 out of 5
"The associate who helped me the day I moved in was fantastic! She walked in the rain to my unit and got me an umbrella. Excellent customer service and great attention to detail (she speaks in an Australian accent) and the other gentlemen there went out of his way on his birthday no less to help with my lock when it was pouring. "
May 23, 2015
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5.0 out of 5
"Everything went smoothly from start to finish. It's been quite some time since I've rented storage space. Was very impressed by the staff and installation."
May 11, 2015
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- Jason from Round Rock, TX
5.0 out of 5
" Your staff was extremely helpful, courteous, friendly, knowledgeable, and gracious. I would recommend you guys to anyone. "
April 23, 2015
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- Hailey from Cedar Park, TX
4.8 out of 5
"The woman (I think her name was Wanda) who set up our unit, and spoke with us when we vacated was very friendly and easy to talk to. She provided AWESOME customer service. Thanks!"
March 23, 2015
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5.0 out of 5
"Property well maintained great service and explanation of units"
February 25, 2015
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- Nancy from Round Rock, TX
4.8 out of 5
"great guys in office to deal with always friendly and helpful"
February 23, 2015
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5.0 out of 5
"The staff is really friendly and care about the clients as well as keeping the facilities and surroundings clean. They were always helpful."
February 23, 2015
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5.0 out of 5
"I was very satisfied with the condition of the property and with the service I received."
February 05, 2015
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5.0 out of 5
"great staff and always friendly. super clean facility - so pleased with this location!"
November 26, 2014
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4.8 out of 5
"People should not block the drives when not loading or unloading. "
November 25, 2014
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- Teresa from Round Rock, TX
5.0 out of 5
"The manager and the associate that helped me were outstanding and very friendly. Very refreshing nowadays."
September 24, 2014
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- Brenton from Round Rock, TX
4.4 out of 5
"I like being able to communicate through email for questions and concerns. However, the individual offices, or at least mine, were unable to due so. I would email through the Uncle Bob's [Life Storage] website, and would get a corporate response saying I needed to call my specific facility for answers. I wish the facilities would have their own emails."
September 23, 2014
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- Jorge from Round Rock, TX
5.0 out of 5
"I have stored with uncle bobs before in pflugerville and the experiences I have had with your staff has always been pleasant and consistent in all aspects of business and friendly personnel
I will store with uncle bobs again and recommend them to friends"
July 29, 2014
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- April from Shreveport, LA
5.0 out of 5
"All three employees involved in my renting the storage unit were very knowledge and friendly:
Michelle - associate on the phone when I called to inquire about availability and price; the Asst. Manager who called to confirm the day before I arrived; and Wanda, the Manager, who checked me into my unit. She could not have been more accommodating and helpful."
July 29, 2014
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- Darilynn from Ranchos de Taos, NM
5.0 out of 5
"The associate was very accommodating, especially once she found out that I had just been in an auto accident and did not even live in Texas. She was very helpful and understanding. "
June 27, 2014
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5.0 out of 5
"Wanda was unbelievably helpful. I was sent to her space because there were no more large climate control units available at a familiar Uncle Bob's location. She quickly put me at ease, handled the transaction thoroughly and quickly. Overall just a very good professional representation of Uncle Bob's. I have had 4 large (10 x 10 or larger) storage units with Uncle Bob's since 2011 and all my experiences have been great. Wanda is one of the reasons why."
June 23, 2014
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5.0 out of 5
"We deal with several storage facilities across the state. I am so pleased with EVERYTHING at this Bob's location, I am in the process of moving any business I have in other areas/towns that there is a Bob's location to Bob's. These people at this location were a blessing. Thank you."
May 29, 2014
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4.9 out of 5
"I didn't expect to have such an easy & pleasant experience! My husband and I left feeling very impressed & happy to have chosen Uncle Bob's for our storage needs."
March 27, 2014
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- Rick from Pflugerville, TX
5.0 out of 5
"Wanda is very friendly and extremly nice individual."
March 24, 2014
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- Synthia from Round Rock, TX
5.0 out of 5
"The office staff at present is very professional and friendly. "
March 04, 2014
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- Rosalind from Georgetown, TX
4.8 out of 5
"Everyone that works at Uncle Bob [Life Storage] has been very helpfully with what I have needed"
March 02, 2014
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- Peter from Round Rock, TX
5.0 out of 5
"extremely professional every time I have interacted with the staff. Premises are very well maintained and the units are above expectation with regards to cleanliness and access.
Thanks for being here."
February 27, 2014
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5.0 out of 5
"Best storage ive used definitely will uae yall again if needed and will recommend to friends. thank u"
February 23, 2014
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4.4 out of 5
"I think the temp in the summer could be a little cooler. Not much, just a degree or 2. and sometimes in the winter or spring, the outside is cooler than the inside. I'm not sure if there is anything that can be done but just thought I would comment. "
December 27, 2013
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- Lovilla Rene' from Round Rock, TX
5.0 out of 5
"Very pleased with the facility and the associates. Love being able to pay online. "
December 16, 2013
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5.0 out of 5
"I was very satisfied making arrangements by phone before moving in. I bought a house so my exit was smooth."
November 28, 2013
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4.6 out of 5
"The place is kept clean and the hallway floor were recently polished. Very nice."
November 01, 2013
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- Sheila from Round Rock, TX
5.0 out of 5
"When I was in desperate need of a storage space and very stressed, I came into the office and everything was made simple for me including being able to buy the boxes and packaging materials I needed to pack"
October 21, 2013
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- David from Round Rock, TX
4.6 out of 5
"We do not have one single complaint. We have recommended to other family members and they are satisfied also."
September 16, 2013
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