Storage Units near Austin in Round Rock, TX, 78665

"Great experience"

"Great experience with Michael the manager"

"The storage rental was easy to set up via the website. The manager was very helpful and called to follow up and answer any questions after the reservation. The climate controlled storage unit was conveniently located, easy to access and clean."

"Good vibes!"

"Way to go!"

"The absolute best storage experience ever! Super clean, professional staff and always eager to help!!!"

"Michael Williams Was outstanding performance employee for life storage at Round rock Tx unit .you need more people like him I am very pleased with him and his work and has a great personality .."

"Very organized and friendly staff!"

"Excellent service!"

"Great customer service. Staff is friendly and helpful. Grounds are clean. Highly recommend and I would return again."

"This Life storage Facility was clean and well run. The climate control space was consistent and well lit, it felt safe and secure. The staff was professional and courteous, especially the manager, Michael. He always had a ready answer if I had questions, and returned calls promptly. Would definitely rent space from this location again."

"Michael was professional and incredible helpful. The business is clean and organized. I would highly recommend."

"Michael and Zaya were amazing !!! Thank you for your support and helping me through this process."

"Michael and Zaya were amazing!!! They made my moving process seamless. Thank you for your help!"

"We had an awesome experience with Mr. Williams today.  He showed us 3 different units.  His professionalism was off the chart!  He wrote up our quote and answered all of our questions.  This is the way business should be done!"

"Great facility. Very clean. Climate control was very good. On site management staff are very friendly and helpful."

"Michael is awesome! Very friendly and helped me get the right unit for my needs."

"Great staff, no problems and it is very clean."

"Great people work there."

"Clean facility. Customer service was great. We bought a unit off an auction site and Tanya and another lady were nice enough to show us the unit and open it for us. Of all our storage unit experiences, we’ve never had that happen!!! 10/10 would recommend."

"Secure and easy to access when needed."

"The units themselves are pretty nice. I am thoroughly disappointed in the customer service or lack thereof. Mike was disgruntled, short, and showed ZERO interest in providing any type of customer service whatsoever. Prior to choosing these units I read through some other reviews and saw raving reviews about customer service just to experience piss poor service. He was constantly looking over my wife and I's shoulder, anytime we had a question he had a short and derisive response the entire time. When moving out of our locker we had a decorative mirror break (that we swept snd cleaned up) and asked politely if we could throw it away on premise. We were respectful of the no dumping signs but didn't want to drive across town with huge charts of glass on my wife's lap as our vehicles were packed to the brim. Mike responded "No. Now way, take it away and toss it". He had both ZERO regard for our safety OR common sense. He was passive aggressive and told us that we would be fined if we left the locker unlocked while it was being rented (despite being empty). He never once welcomed us, never once thanked us, all we received was negativity and attitude. Considering moving is always a stressful time and process, one would think you'd welcome your paying customers and provide exceptional service for such a low maintenance role. Absolutely disgusted at how he treated us. Other than this, the lockers were just fine, safe, and secure."

"Michael is fantastic!! I remember when my daughter didn't lock the unit correctly. Michael called and let me know right away so I could correct it. Michael even reminded me of the insurance that I forgot to pay with the last bill. He was always polite and understanding. Customer service is great!!!"

"I stored my stuff. They never contacted me about anything, which I liked. When I went to vacate, they were friendly."

"I just want to give a thank you to Michael Williams store manager for being so helpful and very friendly i would highly recommend life storage in roundrock tx on reducing ln"

"I've rented units at several Life Storage locations. While all of them were nice, the location at Red Bud is, by far, my favorite! The staff, including Michael, is outstanding and the air conditioned storage units/buildings are kept spotless. In fact, I just assumed the buildings were new. :) Thank you!! Vicki"

"Outstanding experience and Michael was always helpful, and went above and beyond where he could help. I will highly recommend. Thank you."

"2 of my climate controlled units had mold, mice urine and feces in them. No help from the storage manager and charged me a clean up fee for not picking up the dead mouse and feces."

"Really great attendant, great location, clean."

"The store manager, Michael was very friendly and helpful. Paper work was quick and easy. Very clean facility."

"Life Storage is a clean well taken care of facility. The manager Michael Williams really cares, and will make you laugh, I enjoy going to take a payment there Michael is very up beat. I'm at the Storage at 981 N Red Bud Lane, Round Rock, TX"

"Friendly staff"

"Michael is awesome and helped us to pick the right storage and was very informative and fast!!!! We will always is life storage...."

"Michael has been extremely helpful throughout my time using this storage facility. I have had some packages delivered to this facility which made it convenient for work, as I am a traveling technician. He always notifies me when something comes in with my name on it. The location is always clean and carts are easy to find at the entrance of the building my unit is in. Its a good location for what I do. Centrally located within the majority of the territory I cover, which is very convenient as I have quite a few parts stored there."

"Michael W. Is awesome! He made the rental process quick & painless. He was friendly & accommodating from the time I arrived at the facility & went the extra mile by offering to remain open for 30 extra minutes so I could check in after a very long trip with 2 uhaul trucks. The facility is clean & easy to navagate. The rent is reasonable & Micheal is professional & represents himself & his company well. I am very happy to do business here."

"Super clean and great customer service. Convenient hours. Store mgr Michael is very helpful and does a great job. New climate controlled building is easy to access."

"They help me get a new unit fast and easy. The customer service was great."

"Our local facility had the automatic doors on one side of the building out of service for over three weeks recently . There is only one accessible building at this location (north red bud lane 78665) and there is usually only one cart to use even when we’re the only people on the property."

"Great Customer Service. Highly Recommended."

"Michael was of great help when moving out. He even helped load a large item for me when I asked him for help. The only issue I had with my climate controlled unit was mold on several of my items."

"Michael up front helped tremendously with our move out. The unit we had was used for close to a year and the entire process from securing one to our move out went as smooth as anyone could want. Life Storage will have my business again if the need ever comes about again. Easy auto draft payment options and the kind support in the main office is what standouts to me the most."

"Michael has been super helpful with all of my units! The facility is clean and the climate control is awesome. One of the best storage experiences I have had. :)"

"OK facility. Gate and building doors seem to be frequently broken."

"Michael was great. Very professional! Signed me up for a new storage unit very quickly."

"I think that when you move out you should get a refund on unused days."

"Michael rocks. He was helpful in getting me an available bigger unit right across from the smaller one. Smoothest move Ive done so far."

"Michael was very helpful and went out of his way during his lunch break to make sure we were taken care of and got the right size storage unit! Very thankful for his help!!"

"Worst storage unit I have ever rented from. It is a shame that you have to put any stars because they earn zero. First day we rented the unit there was a lock on it from already and we had to get an extra day on our uhaul and get additional help for moving the next day. If you spend money on a unit there should not be a lock on it from someone else. There was supposed to be a credit on our account to compensate us for the expense of getting a uhaul for an extra day and getting movers to help another day. This credit was approved by their regional manager but never made it to our account. Come move out time since they never applied the credit there was a lien on the account and they put an additional lock on our unit. I had to pay the balance that was supposed to be credited just to get them to unlock our unit so we could get out of there.The staff is utterly incompetent and no one ever answers the phone. Do not rent from this place."

"STAY AWAY FROM THIS PLACE unless you want every precious thing you own to be destroyed and covered by mold. Our things have been in this facility for two months. The climate control IS NOT climate controlled as we have been there on many occasions and found the unit WITHOUT AIR FLOW. DONT WASTE YOUR TIME OR MONEY ON THIS CRAPPY FACILITY."

"Update: Nothing. The district manager has attempted to call once, and I have called him multiple times. I have called the customer service 866#. For the record, Ash, the temp on site from another location was very helpful, I believe that is the only reason I got the call from Kris. So, I called the insurance commissioner. They agree, it seems we have a case of insurance fraud. I will be filling the complaint today. Next is Fox 7, KVUE, and KXAN if I cannot get someone to help me. I hope no one else is having as much of a problem as I have with their belongings. New photos are us removing the furniture and closing the storage. Those are all rat droppings and gnaw marks on a 19th century dining room table set."