Self Storage Units near Austin in Round Rock, TX, 78664

"I really don't have words like Gayla has taken care of me today whit new unit , and I am a client who I have with them for several months and one of my units was damaged the insurance. She was so fast and effective without anyone asking her. She is so aware of the property. She is a very mature, very professional,. I sincerely recommend this location for all the People need storage unit ."

"I came in today to check out different storage space sizes. Sarah took the time to show me different sizes & even took me across the street to show me a few different options over there. She is very nice & runs both sides of Double Creek. Both sides are some of the cleanest storage facilities around. She really cares about her customers!! Highly recommended!!"

"We went in looking for a 10×30 drive up unit. We were greeted by Sarah who was very friendly and helpful. She was even able to check availability within a 25 mile radius for us. I used the restroom and was pleasantly supprised at how clean they were. Not to mention the lobby was clean as well. 10 out of 10 would recomend."

"My boyfriend and I were looking for a 10x30 drive up unit and just walked into the Sara's store. She did not only checked both sides of her street, but checked within a 25 mile radius. We are very pleased with her service. Her storage is very clean and she is very nice! 😀"

"Sarah was helping a customer from across the street when I walked in. She showed that customer the same compassion she always shows me. Both storage facilities are clean."

"Been with them for 5yrs"

"Storage units are very clean and spacious."

"Sarah,the manager, is as helpful as she could possibly be! She's so outgoing and happy to go above and beyond to make sure you are getting into the correct size unit without trying to sale you on a bigger space that you dont need. genuinely concerned about your happiness. Shes a wonderful asset!"

"These folks are great! Prompt, professional, immaculate facility, climate controlled. Can’t say enough. Highly recommended!"

"Very clean and well maintained, very reasonable rates, plenty of room"

"Immaculate, kind, knowledgable, they provide information before you ask. Love it."

"I’ve moved a few times in the last few years and used Life Storage to help ease the burden of lack of space. While I’ve learned to go through my things and minimize, it was nice having a safe, storage option with 24/7 camera security and friendly on-site staff. Cam was able to help me get into my facility when I lost my keys, and was very helpful in closing out my account."

"Store was closing in minutes.Stayed late to help me with 2 spaces"

"Cam was extremely helpful at the Double Creek Life Storage location! From the outset in ensuring that I had the proper storage size for my move, to even being there with helping me fix issues with my lock, Cam is a joy to work with!"

"Had Life Storage In Round Rock for years and had the privilege of dealing with Cam Dozier who always went out of his way to help! Thank you Cam for all your assistance!"

"This is the BEST and CLEANEST place, and we HIGHLY recommend it. We used it for 2 years & never had a problem. Give them a call! Bill & Janet Lackey"

"Had to pay mother's storage today.Great customer service by an employee named Cam"

"Super helpful staff always willing to accommodate to make things easier on my end!"

"Went to life storage today i was having a bad day but when I arrived at life storage I had a helpful customer service representative by the name of Cam and make sure everything is squared away before he made sure everything was taken care of I would like to thank life storage for hiring such a reliable customer service representative thank you so much for the fast pace and friendly service thank u life storage!"

"WOW!!  Talk about hitting the jackpot of Managers . Cam Dozier is the man! Upon my arrival  at Life Storage in Round Rock , Tx I seemed to run into obstacle after obstacle.  One by one Mr. Dozier guided me past each of them,and kindly and professionally offered a solution. I've used many storage facilities in my time, and never have I had such a friendly,  helpful,andprofessional experience as this one! Thank you again Mr. Dozier. It was a pleasure."

"Best storage company ever they have great communication services and great prices"

"The staff here is friendly and super helpful. I needed help getting into my unit and was assisted immediately. The issue was completely resolved and I didn't have to wait for hours. I recommend this Life Storage location if you need storage. There's no place better."

"Life Storage at this location has changed, and not for the better.  There is a new "manager" and he's awful.  We've been at this location through two company name changes and I've never been more unhappy with the level of customer service and attitude from this clown.  He's a sneaky underhanded weasel and we want nothing to do with him.  It's great that their 3rd quarter numbers have gone up, but customer service has gone down.  The board may be happy with its numbers, but there is a lot to be said for customer service.  You need paying customers to stay in business.  It makes matters worse when area managers should do the right thing yet it takes an argument just to get the right thing done.  Very poor way to get your numbers up.  We have FOUR UNITS there now.  We've been loyal since BEFORE it was Uncle Bob's, and we've never had problems until this location manager.  I miss good employees and managers like Patricia Finlen, Megan White, Tom Orozco, and Michael Forke.  As long as this new unprofessional jerk is working there, I will continue to discourage people from renting from Life Storage, and we will likely be phasing out.  It's also very poor customer service when paying customers can't call corporate to resolve an issue when things go sour because supposedly there is no number for the NY office and if there is one, no one answers, and no one returns calls.  People should be able to move up the ladder when there are concerns.  Therefore, it feels like upper mgmt only cares about numbers and they don't want to hear from the paying customers.  Well, I don't feel like arguing with area managers who, as ADULTS, should know better and should do the right thing to fix problems properly on their own.  People are more important than money.  Board members may see numbers go up for now, but bad customer service usually translates into poor stock performance in the future.  I think I will include in my report to the board that this particular manager and area manager are the reason I'm contacting them."

"Needed major help at Life Storage in Round Rock and the manager Cam Dozier jumped into action and made everything happen perfectly. Thank you Cam Dozier for quickly finding solutions to all my problems.   If I need help again I will make sure you are on site because you are on Target!!!!!"

"Great place and friendly staff, definitely have made our transition GREAT!!!!"

"Very clean facility, easy to move in and out. During move out I must have dropped my credit card outside and they called as soon as they found it, I was super thankful as I hadn’t even realized I lost it!"

"Good storage place. Only thing is I wish they'd send reminders to make payments. We forgot and got a late fee but only then I got an email to reminde me we were late. Other than that great service."

"They went out their way to help me. Even were able to find a home for one piece of furniture. Saves me valuable time."

"Patricia Finlen is a dream to work with. We’ve been customers for several years, multiple units, and since 3 companies ago. We ran into a snafu and she ironed things out. She’s not only responsible and hard working, she’s pleasant to deal with. If you change management again, please keep her on, she’s wonderful."

"I have several units at Life Storage #430 and have been with them since the location was Bob’s. Patricia has always been very helpful with my storage needs, going above and beyond my expectations with service. I never have to worry about my things being safe. I’m confident if the need arises Patricia will be able to assist me."

"Patricia goes above and beyond for customers. I wouldn’t want to store my belongings anywhere else!"

"Patricia is the best!!! She is so helpful and really went above and beyond to help me find a storage unit that suited my needs. She is quick to respond, thorough, warm, and friendly. Thanks so much for the lovely experience, Patricia!"

"Storage is clean well organized and very friendly staff."

"I appreciated the friendly greeting upon arrival. We were looking for a temporary storage solution while we renovate our home and the store manager was very helpful and knowledgeable. She was able to provide several space options and give us pricing on the spot!"

"What a fantastic place! I don’t think I’ve worked with anyone nicer and as helpful as Patricia! She is fantastic!! 10 STARS!!"

"The most extremely unfriendly place ever, they call a courtesy call a call after they charge you a late fee. A courtesy call is an act of kindness that is given before your charged additional fees. Then they change the amount without notice and increases your total, the bathroom has been out of order for a year. The lights outside are inop! Climate control, if your into a sauna! The district manager is abrasive and rude!"

"Needed help on a Sunday afternoon and was shocked to find a courteous, friendly and very helpful person in the office ready and eager to help. Very impressed!"

"Patricia was incredibly helpful and helping me remotely secure a space to store my vehicle until I could pick it up. She was kind courteous polite and professional. She made a seemingly stressful move in my life a little bit easier due to her helpful and caring attitude. Thank you!"

"Great service from Patricia, fast service and very friendly."

"Life Storage and their employees have always provided excellent and professional service. They go above and beyond to assist your needs. Highly recommend!"

"Amazing store manager Patricia Finley very helpful & care about the place. Very Informative"

"Patricia was excellent with showing me the spaces available and making my selection."

"Friendly staff, clean space, and reasonable rates."

"Patricia was terrific with my sign-up! Highly recommended."

"The staff was great and friendly. The service was quick! Come here to get your storage needs!"

"This is the best storage ever! The ladies in the office are the sweetest people ever. They were so friendly and made things quick and simple. I’ve been in twice and each time and each time it was a nice experience. The best customer service ever and that will make me always choose this place over others. 👌🏽"

"Patricia was very friendly and helpful and that’s why I always come back to 430 👍👍"

"I've used this establishment half a dozen times over more than a decade even when it was Bulldog Storage. They use to offer a free one-time use of a moving truck; now a van? They use to prorate out the remaining balance for the remainder of the month; now.. nope. Had them remove a late payment as a longtime customer who made payments previously; now.. nope. I can say I would not use them again in the future. Also, several of their carts are in disrepair. I can recommend others to avoid them in the future too unless they change this downward trend in business practices."

"I came by to make my payment and as usual Patricia always takes good care of me. She's the best of the best! Y'all be nice to her cause she's awesome!!!"

"Recently went in the store looking to get some temporary storage for my office and had the joy of meeting Patricia! To say that she was helpful and super informative would be an understatement! She went above and beyond to answer questions (that I know MUST be listed on a website somewhere HAHA)! The world is truly a better place for the level of service provided by folks like her! LIFE STORAGE...you have some raises to issue out and Patricia had better be on that list!!! Please make sure she sees this!"

"Every employee is very helpful. Great at explaining any fees."

"I am a huge fan and long time Customer of Life Storage but not happy with the Customer Service that I received from this specific location. I will specifically steer clear of this location for future needs."

"The storage and surrounding areas are clean. Can always find a hand truck tucked in next to the elevator. All and all a great place to store your stuff."

"Patricia was great!! So easy to work with, friendly and super helpful!"

"We used this facility for several years. The staff were great and the facility was always clean!"

"Friendly staff and clean facilities. Prices were better than any other facility I looked at as well!"

"High rates, poor service, no negotiation for payment date, and even higher late fees. They will also increase your monthly rate periodically without any notice."

"Patricia was a life saver!! I just moved from Utah and drove my new trailer all the way from omaha which took nearly 20 hrs. With bad service and other life storage locations not helping me much PATRICIA provided peace of mind holding my reservation and finding me the right unit which many others failed to do so. Also the biggest thing for me was with a new trailer and new bank account from moving states she could have easily been within her rights to refuse my service in every sense of the way and she even offered to stay late based off my ETA knowing about my long drive and I got a month free. Thank you thank you."

"This place was fantastic! The staff were incredibly friendly and polite and I was able to speak to someone if I had questions."

"Great staff, good location, and well kept facility. We stored here for a few years and never had one issue/problem. The only reason we no longer store here is due to moving away."

"We recently moved back to Texas and needed a place to store our household items while looking for a house; after much research and visiting several other storage facilities in the area, Life Storage on Double Creek was by Far the best! We were not rushed when asking questions and Patricia who leased us our units was extremely knowledgeable and helpful when we Wanted to set up our auto payments. I have recommended this location to several friends already and I’m very pleased with the service and quality of the facility!"

"I definitely recommend this place for the great customer service I received from Patricia. She was very friendly and knowledgeable as well as taking the time to answer all of my questions when I stopped in to inquire about a unit."

"Great customer service."

"I came in this month to look into getting a unit and was helped by Patrica. I have dealt with many different storage locations over the years and never had such a great experience. She was incredibly welcoming and nice and very knowledgeable regarding what they had to offer and just what I could expect . This place has great pricing and wonderful customer service. Would definitely recommend!!"

"Great location! Clean units and super helpful staff. Patricia always greets us with a smile and has gone out of her way to help us! Highly recommend!"

"Excellent customer service, Patricia really helped me out alot. Very clean facilities and great prices."

"I went in interested in renting a unit unsure of what to get since I have never done anything like this before. The two ladies were very nice but Belinda T. helped me out a lot providing tons of information on the units they had to offer, thank you life Storage!"

"Very clean and well maintained, very reasonable rates"

"Ease of no contact rental online! Always clean and rodent free with insurance packages"