Self Storage Facility near Austin in Round Rock, TX 78664

"Fantastic service"

"Great service!!"

"Great customer service 😊"

"Everything was great"

"Sarah is so kind and compassionate. She really came through for my dad and I on several occasions when we faced difficulties at move out. Sarah is patient, understanding, and knowledgeable about everything. I use to hate having to go to storage but since Sarah has been there, it’s really turned around. Thank you Sarah!"

"I had a jacuzzi to move out last week. The staff was amazing and very accommodating. Great facility"

"Sarah was a HUGE help getting us into our storage unit when we lost our keys, etc. She is a rockstar and we are grateful to have such reliable support at our storage location. Cheers to Sarah!"

"Sarah is an incredibly helpful and just an amazing person all together. She was able to accommodate me with an ideal unit and help me find alternatives in the area."

"Recommended! 2nd time renting a unit from this place. Prices are reasonable and staff is very helpful."

"Great experience. Sarah was very helpful and made process smooth. Even saved me from spending way more on renters insurance."

"Sarah at this location is very helpful!"

"Sarah and Cassie were very helpful and fast. Made everything easy."

"Sahara is AWESOME! Very helpful and pleasant. Always willing to help. Store and property is clean."

"Sarah does a fantastic job managing both locations on Double Creek. Pleasant, Knowledgeable, and efficient makes the rental process a smooth transaction...."

"She is awesome"

"This location is great and Sarah is AMAZING!!"

"Great service, was easy to do process. Was greeted in my way in."

"Very helpful at this location"

"Gayla was very attentive. No wait time. Communicated well, and got me through the process quickly"

"Stored our stuff here for almost 10 years with no problems or complaints. The service was top notch!"

"crazy lock"

"We were VERY happy with the Customer Service rep, Sarah, at the Double Creek location. She was extra helpful and patient. The experience was great! I do recommend!"

"The customer service was above par. The way Sarah had everything laid out for me when I arrived. The storage unit was clean and ready for me to move in right away. Definitely will be a repeat customer."

"Always super friendly and helpful!"

"I really don't have words like Gayla has taken care of me today whit new unit , and I am a client who I have with them for several months and one of my units was damaged the insurance. She was so fast and effective without anyone asking her. She is so aware of the property. She is a very mature, very professional,. I sincerely recommend this location for all the People need storage unit ."

"I came in today to check out different storage space sizes. Sarah took the time to show me different sizes & even took me across the street to show me a few different options over there. She is very nice & runs both sides of Double Creek. Both sides are some of the cleanest storage facilities around. She really cares about her customers!! Highly recommended!!"

"We went in looking for a 10×30 drive up unit. We were greeted by Sarah who was very friendly and helpful. She was even able to check availability within a 25 mile radius for us. I used the restroom and was pleasantly supprised at how clean they were. Not to mention the lobby was clean as well. 10 out of 10 would recomend."

"My boyfriend and I were looking for a 10x30 drive up unit and just walked into the Sara's store. She did not only checked both sides of her street, but checked within a 25 mile radius. We are very pleased with her service. Her storage is very clean and she is very nice! 😀"

"Sarah was helping a customer from across the street when I walked in. She showed that customer the same compassion she always shows me. Both storage facilities are clean."

"Been with them for 5yrs"

"Storage units are very clean and spacious."

"Sarah,the manager, is as helpful as she could possibly be! She's so outgoing and happy to go above and beyond to make sure you are getting into the correct size unit without trying to sale you on a bigger space that you dont need. genuinely concerned about your happiness. Shes a wonderful asset!"

"These folks are great! Prompt, professional, immaculate facility, climate controlled. Can’t say enough. Highly recommended!"

"Very clean and well maintained, very reasonable rates, plenty of room"

"Immaculate, kind, knowledgable, they provide information before you ask. Love it."

"I’ve moved a few times in the last few years and used Life Storage to help ease the burden of lack of space. While I’ve learned to go through my things and minimize, it was nice having a safe, storage option with 24/7 camera security and friendly on-site staff. Cam was able to help me get into my facility when I lost my keys, and was very helpful in closing out my account."

"Store was closing in minutes.Stayed late to help me with 2 spaces"

"Cam was extremely helpful at the Double Creek Life Storage location! From the outset in ensuring that I had the proper storage size for my move, to even being there with helping me fix issues with my lock, Cam is a joy to work with!"

"Had Life Storage In Round Rock for years and had the privilege of dealing with Cam Dozier who always went out of his way to help! Thank you Cam for all your assistance!"

"This is the BEST and CLEANEST place, and we HIGHLY recommend it. We used it for 2 years & never had a problem. Give them a call! Bill & Janet Lackey"

"Had to pay mother's storage today.Great customer service by an employee named Cam"

"Super helpful staff always willing to accommodate to make things easier on my end!"

"Went to life storage today i was having a bad day but when I arrived at life storage I had a helpful customer service representative by the name of Cam and make sure everything is squared away before he made sure everything was taken care of I would like to thank life storage for hiring such a reliable customer service representative thank you so much for the fast pace and friendly service thank u life storage!"

"WOW!!  Talk about hitting the jackpot of Managers . Cam Dozier is the man! Upon my arrival  at Life Storage in Round Rock , Tx I seemed to run into obstacle after obstacle.  One by one Mr. Dozier guided me past each of them,and kindly and professionally offered a solution. I've used many storage facilities in my time, and never have I had such a friendly,  helpful,andprofessional experience as this one! Thank you again Mr. Dozier. It was a pleasure."

"Best storage company ever they have great communication services and great prices"

"The staff here is friendly and super helpful. I needed help getting into my unit and was assisted immediately. The issue was completely resolved and I didn't have to wait for hours. I recommend this Life Storage location if you need storage. There's no place better."

"Life Storage at this location has changed, and not for the better.  There is a new "manager" and he's awful.  We've been at this location through two company name changes and I've never been more unhappy with the level of customer service and attitude from this clown.  He's a sneaky underhanded weasel and we want nothing to do with him.  It's great that their 3rd quarter numbers have gone up, but customer service has gone down.  The board may be happy with its numbers, but there is a lot to be said for customer service.  You need paying customers to stay in business.  It makes matters worse when area managers should do the right thing yet it takes an argument just to get the right thing done.  Very poor way to get your numbers up.  We have FOUR UNITS there now.  We've been loyal since BEFORE it was Uncle Bob's, and we've never had problems until this location manager.  I miss good employees and managers like Patricia Finlen, Megan White, Tom Orozco, and Michael Forke.  As long as this new unprofessional jerk is working there, I will continue to discourage people from renting from Life Storage, and we will likely be phasing out.  It's also very poor customer service when paying customers can't call corporate to resolve an issue when things go sour because supposedly there is no number for the NY office and if there is one, no one answers, and no one returns calls.  People should be able to move up the ladder when there are concerns.  Therefore, it feels like upper mgmt only cares about numbers and they don't want to hear from the paying customers.  Well, I don't feel like arguing with area managers who, as ADULTS, should know better and should do the right thing to fix problems properly on their own.  People are more important than money.  Board members may see numbers go up for now, but bad customer service usually translates into poor stock performance in the future.  I think I will include in my report to the board that this particular manager and area manager are the reason I'm contacting them."

"Needed major help at Life Storage in Round Rock and the manager Cam Dozier jumped into action and made everything happen perfectly. Thank you Cam Dozier for quickly finding solutions to all my problems.   If I need help again I will make sure you are on site because you are on Target!!!!!"

"Great place and friendly staff, definitely have made our transition GREAT!!!!"

"Very clean facility, easy to move in and out. During move out I must have dropped my credit card outside and they called as soon as they found it, I was super thankful as I hadn’t even realized I lost it!"

"Good storage place. Only thing is I wish they'd send reminders to make payments. We forgot and got a late fee but only then I got an email to reminde me we were late. Other than that great service."

"They went out their way to help me. Even were able to find a home for one piece of furniture. Saves me valuable time."

"Patricia Finlen is a dream to work with. We’ve been customers for several years, multiple units, and since 3 companies ago. We ran into a snafu and she ironed things out. She’s not only responsible and hard working, she’s pleasant to deal with. If you change management again, please keep her on, she’s wonderful."

"I have several units at Life Storage #430 and have been with them since the location was Bob’s. Patricia has always been very helpful with my storage needs, going above and beyond my expectations with service. I never have to worry about my things being safe. I’m confident if the need arises Patricia will be able to assist me."

"Patricia goes above and beyond for customers. I wouldn’t want to store my belongings anywhere else!"

"Patricia is the best!!! She is so helpful and really went above and beyond to help me find a storage unit that suited my needs. She is quick to respond, thorough, warm, and friendly. Thanks so much for the lovely experience, Patricia!"

"Storage is clean well organized and very friendly staff."

"I appreciated the friendly greeting upon arrival. We were looking for a temporary storage solution while we renovate our home and the store manager was very helpful and knowledgeable. She was able to provide several space options and give us pricing on the spot!"

"What a fantastic place! I don’t think I’ve worked with anyone nicer and as helpful as Patricia! She is fantastic!! 10 STARS!!"

"The most extremely unfriendly place ever, they call a courtesy call a call after they charge you a late fee. A courtesy call is an act of kindness that is given before your charged additional fees. Then they change the amount without notice and increases your total, the bathroom has been out of order for a year. The lights outside are inop! Climate control, if your into a sauna! The district manager is abrasive and rude!"

"Needed help on a Sunday afternoon and was shocked to find a courteous, friendly and very helpful person in the office ready and eager to help. Very impressed!"

"Patricia was incredibly helpful and helping me remotely secure a space to store my vehicle until I could pick it up. She was kind courteous polite and professional. She made a seemingly stressful move in my life a little bit easier due to her helpful and caring attitude. Thank you!"

"Great service from Patricia, fast service and very friendly."

"Life Storage and their employees have always provided excellent and professional service. They go above and beyond to assist your needs. Highly recommend!"

"Amazing store manager Patricia Finley very helpful & care about the place. Very Informative"

"Patricia was excellent with showing me the spaces available and making my selection."

"Friendly staff, clean space, and reasonable rates."

"Patricia was terrific with my sign-up! Highly recommended."

"The staff was great and friendly. The service was quick! Come here to get your storage needs!"

"This is the best storage ever! The ladies in the office are the sweetest people ever. They were so friendly and made things quick and simple. I’ve been in twice and each time and each time it was a nice experience. The best customer service ever and that will make me always choose this place over others. 👌🏽"

"Patricia was very friendly and helpful and that’s why I always come back to 430 👍👍"

"I've used this establishment half a dozen times over more than a decade even when it was Bulldog Storage. They use to offer a free one-time use of a moving truck; now a van? They use to prorate out the remaining balance for the remainder of the month; now.. nope. Had them remove a late payment as a longtime customer who made payments previously; now.. nope. I can say I would not use them again in the future. Also, several of their carts are in disrepair. I can recommend others to avoid them in the future too unless they change this downward trend in business practices."

"I came by to make my payment and as usual Patricia always takes good care of me. She's the best of the best! Y'all be nice to her cause she's awesome!!!"

"Recently went in the store looking to get some temporary storage for my office and had the joy of meeting Patricia! To say that she was helpful and super informative would be an understatement! She went above and beyond to answer questions (that I know MUST be listed on a website somewhere HAHA)! The world is truly a better place for the level of service provided by folks like her! LIFE STORAGE...you have some raises to issue out and Patricia had better be on that list!!! Please make sure she sees this!"

"Every employee is very helpful. Great at explaining any fees."

"I am a huge fan and long time Customer of Life Storage but not happy with the Customer Service that I received from this specific location. I will specifically steer clear of this location for future needs."

"The storage and surrounding areas are clean. Can always find a hand truck tucked in next to the elevator. All and all a great place to store your stuff."

"Patricia was great!! So easy to work with, friendly and super helpful!"

"We used this facility for several years. The staff were great and the facility was always clean!"

"Friendly staff and clean facilities. Prices were better than any other facility I looked at as well!"

"High rates, poor service, no negotiation for payment date, and even higher late fees. They will also increase your monthly rate periodically without any notice."

"Patricia was a life saver!! I just moved from Utah and drove my new trailer all the way from omaha which took nearly 20 hrs. With bad service and other life storage locations not helping me much PATRICIA provided peace of mind holding my reservation and finding me the right unit which many others failed to do so. Also the biggest thing for me was with a new trailer and new bank account from moving states she could have easily been within her rights to refuse my service in every sense of the way and she even offered to stay late based off my ETA knowing about my long drive and I got a month free. Thank you thank you."

"This place was fantastic! The staff were incredibly friendly and polite and I was able to speak to someone if I had questions."

"Great staff, good location, and well kept facility. We stored here for a few years and never had one issue/problem. The only reason we no longer store here is due to moving away."

"We recently moved back to Texas and needed a place to store our household items while looking for a house; after much research and visiting several other storage facilities in the area, Life Storage on Double Creek was by Far the best! We were not rushed when asking questions and Patricia who leased us our units was extremely knowledgeable and helpful when we Wanted to set up our auto payments. I have recommended this location to several friends already and I’m very pleased with the service and quality of the facility!"

"I definitely recommend this place for the great customer service I received from Patricia. She was very friendly and knowledgeable as well as taking the time to answer all of my questions when I stopped in to inquire about a unit."

"Great customer service."

"I came in this month to look into getting a unit and was helped by Patrica. I have dealt with many different storage locations over the years and never had such a great experience. She was incredibly welcoming and nice and very knowledgeable regarding what they had to offer and just what I could expect . This place has great pricing and wonderful customer service. Would definitely recommend!!"

"Great location! Clean units and super helpful staff. Patricia always greets us with a smile and has gone out of her way to help us! Highly recommend!"

"Excellent customer service, Patricia really helped me out alot. Very clean facilities and great prices."

"I went in interested in renting a unit unsure of what to get since I have never done anything like this before. The two ladies were very nice but Belinda T. helped me out a lot providing tons of information on the units they had to offer, thank you life Storage!"

"Very clean and well maintained, very reasonable rates"

"Ease of no contact rental online! Always clean and rodent free with insurance packages"

"I'm giving 4 stars for going above and beyond! There was a "moisture" problem in the building our unit was in over the summer. Management let us know about the problem. They would need to inspect items in each unit for damage. There was no damage to our items. However, in our haste to get moved, we just tossed some of our clothing into unsealed boxes before placing them in the unit. Life Storage laundered and boxed those items for us! What a great surprise...especially since we didn't have a washer or dryer at the time those items were removed. Thanks, Life Storage for treating our "trash" as treasure."

"Normally, everything goes very well. But, today, there was construction on the LifeStorage sign, and, it was blocking the exit gate. There wasn't anyone answering the phones. You have to go through this phone prompt to call in, and no one answers. I had to go to work in an hour of being there so, I couldn't wait. Thank God, I noticed the side gate. I went out of it, to put my code in to open the Large entrance gate, so I could exit. I'm glad there were no razors on the gate track, or, I would have been in double trouble. The Lord was on my side. Thank you Jesus!"

"Easy access to storage area. Rates keep going up. They have the absolute worst carts for transporting items."

"Helpful staff. Everyone is very friendly. Premesice is very clean. Prices are very reasonable."

"Great service and information provided by Patricia and Belinda! Thank you for all your help!"

"I went in to Life Storage to get pricing on a unit and Patricia was sooo helpful and very pleasant to talk to. I wish I could receive customer service like this everywhere I went! Someone give this girl a raise! =O=O=O"

"Customer service at a storage facility has never been better. Thoroughly impressed with the staff and their willingness to help - Thanks Patricia!!"

"Very clean and profesional , easy process ."

"Nicky does a good job."

"Patricia was great and very helpful!"

"Excessive late fees, uncompromising due dates, refusal to allow customers to set their own due date. Also they seem to increase rental fees often, and what once was $89 a month is now $140 per month."

"Great and easy signup process"

"I feel totally at ease having our belongings in your storage area."

"Front Desk Representative is always so friendly and helpful I enjoy the kindness.of this company and hire people that really enjoy their job."

"I was very pleased with the entire experience and relationship from start to finish. :-)"

"Reservations are super easy online and the nice lady who helped us was so sweet and had great conversation while we waited to finish everything online! I highly recommend this storage!"

"The advertising for this place says they control for climate and humidity. On July 7, Megan called and told me there was condensation on the door of my unit. I immediately went up there and the air conditioning duct had been dripping condensation onto the top of my dresser. How can you control for climate and humidity and that happens? I have filed other complaints with main office and with BBB. Main office never contacted me. This is unacceptable. They need to stop using the term "climate controlled" and then train their employees to be honest about what the consumer is getting so you can make an informed choice."

"Don't ever use this place.  We found water damage on our items, as well as rat droppings.  But the biggest complaint is I moved everything out and was going to put other things back  in.  I took the lock as the movers could not take it.  I went back after 5 days and they had closed out my account as vacated.  Then when I tried to get the unit back they wanted me to buy a new lock.  I don't think so. No one ever bothered to call to see if I had actually vacated the unit.  I paid for the entire month and have never been offered a refund.  Will never use Life Storage again."

"After trying to track down a moving truck, due to several employees at other life storage locations told us false information, thus making us drive all over Round Rock. Onyea helped us get at a truck at a different location. She was very polite and understanding, and extremely helpful."

"Price is fairly good. New management is rude. Seems to be late opening the office. Not that it matters but apparently I can no longer have access to my storage after hours, like I previously had. Services have decreased since last ownership change. And those lesser services are served with a bad attitude. At least to me. I can't speak to for anyone else. It is still clean ,well lit and safe."

"I chose this location because at the time they had good reviews.  I put my furniture in storage Feb. 2019.  There was an AC duct running through it but I didn't think it would cause problems. On 7/6, I got a call from them saying there was condensation on the outside of my unit.  When I got there I noticed condensation all along the AC duct.  A piece of wood furniture that was under it, has severe water damage now.  This could have been avoided had the front office told me the AC ducts get condensation.  I've used storage units before.  This is the only place I've had a problem.  I'll be looking for a different company."

"Megan from Double Creek location is great."

"Megan, second meeting, so has been a great outstanding help and very informative everytime. Know her job. Thank you"

"Onyea is amazing! She takes care of everything while being kind. She takes the time to make sure the storage facility is clean and well organized."

"Megan is the greatest! She has personally went abobe and beyond to get me out pf a bind, MANY times!"

"Very thorough walk-through of the unit and paperwork with Onyea, who is so friendly! Every question was answered, and everything was laid out and explained well."

"Very friendly customer service. Onyea D was the agent I worked with, and she did a superb job explaining everything and signing me up"

"Great service!"

"Very affordable"

"Excellent, Trey was very polite and professional and explained all of the services you provide. "

"The,facility is always well kept."

"Great company & great customer service"

"We could use some additional carts at the Doublecreek location "

"Tim and Tom were always super helpful and willing to assist in the best interest of customer satisfaction. Great folks."

"Tom has the right level of customer interest He is an asset to your team"

"Staff is professional, personable, well-mannered, helpful, and they show by their actions that they genuinely care. What's more, they try to greet each individual by name, making clients feel like welcomed guests. How can you get better than that?"

"The guys are really great!"

"The people that you hire are very nice"

"I would like to say both Tom and Kirby are top notch guys. They are extremely helpful and are always going above and beyond for us. We are going to be getting a second unit soon and decided to stay because of them. "

"Very helpful and knowledgeable "

"By being professional, helpful, and downright friendly. This was a warm and welcoming experience. "

"The web site is sometimes down. But overall the experience has been good so far"

"Tom & Kirby are helpful and courteous to me every time I come in there for visit."

"The store manager went above and beyond helping my spouse during our move despite the unforgiving weather condition. This has eased the stress and help our move a lot easier. We will strongly recommend this location to our friends and family. "

"I like all the security camera."

"People at the onsite office were SO nice and helpful! That is why I would return because of the great customer service!"

"It's been the best , most courteous place we have rented from. Very professional service. Thank you."

"Everything was great up to paying this months bill; I was charged full price instead of getting the half price I was told that would take place. Other than that the gentlemen working there were great."

"Met expectations"

"The office staff was very friendly and helpful. Also, the moving truck was a really nice perk to be able to take advantage of when we moved in. Thanks!"

"Uncle Bob [Life Storage] storage on Double Creek in Round Rock was EXCELLENT. Upon moving in as I had cars following me the associate came out to ensure the gate didn't close on my movers. Moving out was even a breeze. I have highly recommended others to Uncle Bob's [Life Storage]."

"The manager and accoiate are always helpful and friendly."

"I love Uncle Bobs storage because of the place is always clean and the friendly faces , I have always rented with Uncle Bobs , thank you."

"We would have stayed had the price not been increased. We were a very reliable renter but that did not seem to matter to the corporate office. We always paid on time and never missed a payment in the year and a half we were there. Reliable customers are valuable customers so why would you increase the rental fees to those you could trust? "

"We were greeted helpfully. We did a lot of business with Uncle Bob's and we always received accurate answers."

"I was new in town and needed assistance finding a storage unit. The first Uncle Bob's I called did not have a space but they helped me find one at another Uncle Bob's. Both facilities' staff were extremely helpful and I was moving my things into storage within an hour of talking with them. Many thanks!"

"You were great."

"great company - enjoyed renting from you"

"Great Job. The facility is immaculately clean. The desk staff was helpful and I was in and out of the office in just minutes. I am totally please with my storage room rental. Thanks :) "

"Friendly, knowledgeable and we'll spoken. "

"Great service"

"Was very satisfied "

"Best experience I've ever had with a storage facility!"

"professional, clean, well maintained, secure"

"Wonderful service. "

"Everyone has been really nice and helpful. The property is clean and I feel safe when going there."

"Not enough hand trucks!!"

"more competitive or slightly lower pricing is always good..."

"I am very much satisfied with the services and convenient location and would absolutely recommend it to friends and relatives who needs some storage services."

"Greatest service ever! The person working there went way above the norm!! I arrived at closing time and he stayed beyond closing time. I thought he might rush me through the contract but he took his time to make sure I understood all my options and regulations. He showed me my storage spaces and by the time we were done I felt like I had made a friend. I am VERY SATISFIED!!!!"

"I am very satisfied now and cant ask for anything else and keep up the good job :)"

"Happy with the service. Everyone has been helpful and very nice. Loving it so far."

"Keep up the good job!"

"It was a great, easy transaction. He was very pleasant to work with!"

"The person who greeted me was so professional, welcoming, and kind. The facility was inviting, well-kept, and quality. I have had items in storage in another facility as well and Uncle Bob's is by far the best quality."

"Your associates at 2201 Double Creek Drive are very professional and personable in meeting my storage needs. "

"Both Michael and Nancy were very professional, courteous, and willing to meet my needs concerning our storage items. "

"The only annoying thing is every time I am seen at my storage area, I am asked if I am moving out. If I am moving out, I will let the front desk know. I frequent my storage area often."

"I have rented a storage from the doublecreek location multiple times. The manager is amazing and he's very very helpful. I will continue to go to this location anytime I'm needing temporary storage."

"I am well pleased. Though I don't go into the office, when I call, the staff is personable and always helpful. I've only had a few issues with the on-line payments, but the store was able to assist and fixed (waived) any fees."

"I was a repeat customer, so I pretty well knew what to expect, and got it. The manager knew me when I walked in, and I had also met the assistant manager. They were knowledgeable and courteous; when I worried about the unit size, they said if the first unit was too small, they had one I could switch to. Turned out I did need a bigger unit, and they had one on same floor. Very helpful."

"Prompt, courteous, helpful, kind, and most accommodating. Excellent overall marks for customer service and a great place to do business."

"The office personnel are great!"

"Mike and his staff are great and fun to work with. The atmosphere is warm and friendly. They greet me with a smile bigger than Texas. They are a great team. I have told many family and friends about the Uncle Bob's in Round Rock, TX."

"All is well"

"The mgr. of this branch is a gem. I've been at other Uncle Bobs in the past and they are all really nice but this man is a people person. I would absolutely tell my friends about this branch.... "

"Nancy and Mark are two of the nicest people you will ever meet. They were very helpful through the whole process and put all my worries at ease. They even let me fix the mailbox. Thanks again for the excellent service!"

"Nancy was fantastic!"

"I'd like to compliment the manager on site, Mr. Michael for the excellent service he has provided me. He has helped me from completing thorough paper work, show me the facility and how to use the key pad to enter and exit the building (Step by step procedure). I am pleased with the service that I have receive at this location. However, Michael's professionalism and ability to take care one customer at a time exceeded my expectations on top of the clean facility. Keep up he good work!"

"I was so happy with everything at Uncle Bob's [Life Storage]. Office staff went above and BEYOND. I will definitely be back in the future if I ever need another storage unit! =)"

"The manager there is great! He is super friendly and very helpful! Thanks again!"