Customer Reviews - Life Storage #430, Round Rock
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We at Life Storage want to maintain the best storage facilities in Round Rock, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Round Rock (#430)
4.91 out of 5
based on 44 of our most recent Reviews
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- Thomas from Round Rock, TX
5.0 out of 5
"Excellent, Trey was very polite and professional and explained all of the services you provide. "
March 18, 2018
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5.0 out of 5
"We could use some additional carts at the Doublecreek location "
September 26, 2017
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- Donald from Jacksonville, FL
5.0 out of 5
"Tim and Tom were always super helpful and willing to assist in the best interest of customer satisfaction. Great folks."
August 24, 2017
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4.9 out of 5
"Tom has the right level of customer interest
He is an asset to your team"
August 16, 2017
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5.0 out of 5
"Staff is professional, personable, well-mannered, helpful, and they show by their actions that they genuinely care. What's more, they try to greet each individual by name, making clients feel like welcomed guests. How can you get better than that?"
July 31, 2017
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- James from Round Rock, TX
5.0 out of 5
"I would like to say both Tom and Kirby are top notch guys. They are extremely helpful and are always going above and beyond for us. We are going to be getting a second unit soon and decided to stay because of them. "
April 26, 2017
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5.0 out of 5
"By being professional, helpful, and downright friendly. This was a warm and welcoming experience. "
March 27, 2017
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- Tammy from Round Rock, TX
5.0 out of 5
"The web site is sometimes down. But overall the experience has been good so far"
March 11, 2017
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- Carolyn from Round Rock, TX
4.6 out of 5
"Tom & Kirby are helpful and courteous to me every time I come in there for visit."
February 09, 2017
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5.0 out of 5
"The store manager went above and beyond helping my spouse during our move despite the unforgiving weather condition. This has eased the stress and help our move a lot easier. We will strongly recommend this location to our friends and family. "
December 18, 2016
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5.0 out of 5
"People at the onsite office were SO nice and helpful! That is why I would return because of the great customer service!"
September 25, 2016
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- Arnoldo from ROUND ROCK, TX
5.0 out of 5
"It's been the best , most courteous place we have rented from. Very professional service. Thank you."
April 23, 2016
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- Teresa from Harker Heights, TX
5.0 out of 5
"Everything was great up to paying this months bill; I was charged full price instead of getting the half price I was told that would take place. Other than that the gentlemen working there were great."
March 13, 2016
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- Todd from Thousand Oaks, CA
5.0 out of 5
"The office staff was very friendly and helpful. Also, the moving truck was a really nice perk to be able to take advantage of when we moved in. Thanks!"
January 23, 2016
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- Latonya from Pflugerville, TX
5.0 out of 5
"Uncle Bob [Life Storage] storage on Double Creek in Round Rock was EXCELLENT. Upon moving in as I had cars following me the associate came out to ensure the gate didn't close on my movers. Moving out was even a breeze. I have highly recommended others to Uncle Bob's [Life Storage]."
December 24, 2015
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- Thomas from Round Rock, TX
5.0 out of 5
"The manager and accoiate are always helpful and friendly."
November 24, 2015
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- Christia from Round Rock, TX
5.0 out of 5
"I love Uncle Bobs storage because of the place is always clean and the friendly faces , I have always rented with Uncle Bobs , thank you."
October 27, 2015
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- Stanley from Round Rock, TX
4.2 out of 5
"We would have stayed had the price not been increased. We were a very reliable renter but that did not seem to matter to the corporate office. We always paid on time and never missed a payment in the year and a half we were there. Reliable customers are valuable customers so why would you increase the rental fees to those you could trust?
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October 27, 2015
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4.9 out of 5
"We were greeted helpfully. We did a lot of business with Uncle Bob's and we always received accurate answers."
September 25, 2015
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- Donna from Pflugerville, TX
5.0 out of 5
"I was new in town and needed assistance finding a storage unit. The first Uncle Bob's I called did not have a space but they helped me find one at another Uncle Bob's. Both facilities' staff were extremely helpful and I was moving my things into storage within an hour of talking with them. Many thanks!"
August 28, 2015
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5.0 out of 5
"Great Job. The facility is immaculately clean. The desk staff was helpful and I was in and out of the office in just minutes. I am totally please with my storage room rental. Thanks :) "
July 18, 2015
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- Joshua from Round Rock, TX
5.0 out of 5
"Best experience I've ever had with a storage facility!"
June 23, 2015
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- Teresa from Lake Jackson, TX
5.0 out of 5
"Everyone has been really nice and helpful. The property is clean and I feel safe when going there."
February 25, 2015
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5.0 out of 5
"more competitive or slightly lower pricing is always good..."
November 12, 2014
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4.0 out of 5
"I disagreed with the price increase but there is nothing I can do about it."
September 25, 2014
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4.8 out of 5
"I am very much satisfied with the services and convenient location and would absolutely recommend it to friends and relatives who needs some storage services."
September 24, 2014
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- Elton from Round Rock, TX
5.0 out of 5
"Greatest service ever! The person working there went way above the norm!! I arrived at closing time and he stayed beyond closing time. I thought he might rush me through the contract but he took his time to make sure I understood all my options and regulations. He showed me my storage spaces and by the time we were done I felt like I had made a friend. I am VERY SATISFIED!!!!"
August 26, 2014
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5.0 out of 5
"I am very satisfied now and cant ask for anything else and keep up the good job :)"
August 25, 2014
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4.8 out of 5
"Happy with the service. Everyone has been helpful and very nice. Loving it so far."
July 28, 2014
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- Myssi from Round Rock, TX
5.0 out of 5
"It was a great, easy transaction. He was very pleasant to work with!"
July 13, 2014
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- Susan from Round Rock, TX
5.0 out of 5
"The person who greeted me was so professional, welcoming, and kind. The facility was inviting, well-kept, and quality. I have had items in storage in another facility as well and Uncle Bob's is by far the best quality."
June 30, 2014
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5.0 out of 5
"Your associates at 2201 Double Creek Drive are very professional and personable in meeting my storage needs. "
June 27, 2014
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5.0 out of 5
"Both Michael and Nancy were very professional, courteous, and willing to meet my needs concerning our storage items. "
May 28, 2014
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4.7 out of 5
"The only annoying thing is every time I am seen at my storage area, I am asked if I am moving out. If I am moving out, I will let the front desk know. I frequent my storage area often."
May 28, 2014
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5.0 out of 5
"I have rented a storage from the doublecreek location multiple times. The manager is amazing and he's very very helpful. I will continue to go to this location anytime I'm needing temporary storage."
May 23, 2014
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- Yolanda from Round Rock, TX
4.4 out of 5
"I am well pleased. Though I don't go into the office, when I call, the staff is personable and always helpful. I've only had a few issues with the on-line payments, but the store was able to assist and fixed (waived) any fees."
April 12, 2014
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- Wade Patrick from Austin, TX
5.0 out of 5
"Prompt, courteous, helpful, kind, and most accommodating. Excellent overall marks for customer service and a great place to do business."
March 27, 2014
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- Ada from Pflugerville, TX
4.8 out of 5
"I was a repeat customer, so I pretty well knew what to expect, and got it. The manager knew me when I walked in, and I had also met the assistant manager. They were knowledgeable and courteous; when I worried about the unit size, they said if the first unit was too small, they had one I could switch to. Turned out I did need a bigger unit, and they had one on same floor. Very helpful."
March 27, 2014
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- Marilyn from Round Rock, TX
5.0 out of 5
"Mike and his staff are great and fun to work with. The atmosphere is warm and friendly. They greet me with a smile bigger than Texas. They are a great team. I have told many family and friends about the Uncle Bob's in Round Rock, TX."
March 04, 2014
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- Jeanne from Pflugerville, TX
5.0 out of 5
"The mgr. of this branch is a gem. I've been at other Uncle Bobs in the past and they are all really nice but this man is a people person.
I would absolutely tell my friends about this branch.... "
February 23, 2014
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- Richard from Pflugerville, TX
5.0 out of 5
"Nancy and Mark are two of the nicest people you will ever meet. They were very helpful through the whole process and put all my worries at ease. They even let me fix the mailbox. Thanks again for the excellent service!"
February 19, 2014
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- Esther from San Antonio, TX
5.0 out of 5
"I'd like to compliment the manager on site, Mr. Michael for the excellent service he has provided me. He has helped me from completing thorough paper work, show me the facility and how to use the key pad to enter and exit the building (Step by step procedure). I am pleased with the service that I have receive at this location. However, Michael's professionalism and ability to take care one customer at a time exceeded my expectations on top of the clean facility. Keep up he good work!"
January 21, 2014
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- Lauren from Pflugerville, TX
5.0 out of 5
"I was so happy with everything at Uncle Bob's [Life Storage]. Office staff went above and BEYOND. I will definitely be back in the future if I ever need another storage unit! =)"
September 25, 2013
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5.0 out of 5
"The manager there is great! He is super friendly and very helpful! Thanks again!"
September 23, 2013
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