Self Storage Units near Austin in Round Rock, TX, 78664

"Do not place your belongings in this facility! THEY HAVE RATS!!! I guess it is climate controlled (not really) but not RAT controlled. And if your unit was near ours 5329 you may want to check in on your belongings. We were paying for a storage unit monthly and was having the amount directly debited from our account every month on the 16th. We recently closed on our home and with all the demands of moving we were not able to drop off our written approved to end the contract until 9/17 after hours (keep in mind the paper requires date and signature). I called today to confirm closure of account and was informed that our account was closed as of 9/20 and had a $0 balance. I then I asked if we could be refunded the $148 since we would not be using the unit. I was transferred to Melissa/Michelle who did not verify any of my information but instead told me that she could not talk to me because she was talking to my WIFE!!! (my wife called yesterday and was told she could not be given any information) I corrected her and told her that it is very rude to assume someone's gender identity just by talking to them over the phone. Given the climate of this nation right now I would think she would conduct herself better. I will be placing a complaint with the BBB because I see no where on their site that discusses refusal of refund for non-use of space provided. I would Have to agree with the pervious reviewer Karla (READ HER REVIW)"

"T.J. and Kim were extremely helpful and accommodating. Sign up went smoothly."

"Wonderful staff! Very friendly and informative. Storages are very well secured and lit during dark times. Prices are very fair and competitive. Great location. Highly recommend."

"Horrible experience from beginning to end, go elsewhere"

"VERY FAST AND VERY EASY PROCESS. SUPER NICE, HELPFUL, AFFORDABLE"

"Staff is awesome"

"Michelle was amazing and the most helpful!! As soon as we walked in we were immediately helped. All the employees there were kind and ready to offer the best experience!"

"I just love T. J and the crew at this location. I have been having my storage with them for about 3 years. Great service!!!"

"You can rent space on every block in around Rock but if you want personalized service and like being on a first name basis with people you do business with the Life Storage on AW Grimes is the place to go. I’ve been storing here for years now and it’s the only place I’d recommend. Wide spaces to drive through, courteous people… what more could you ask for?"

"Love this place! Easy to rent (love rent now feature) and everyone in the office is helpful when I have questions. Clean and safe! Can't ask for a better place to store my stuff."

"Awesome customer service, amazing people. Highly Recommend this place 👌"

"Been doing business with Life Storage for several years. Convenient & safe location, affordable pricing, and the staff is always great to deal with."

"Michelle and TJ are the best and I will never go anywhere else! I trust this place 100% and know that my things are safe."

"Jerry was awesome! Made my move so much easier. If you need an at ease storage go see Jerry!"

"I love this place! I go in to put my stuff in storage or pull it out and I end up leaving there feeling like I’m part of TJ and Michelle’s family. They are incredibly personable, professional, and accommodating. It’s always a plus when a business reinstates your faith in humanity and people who work here do just that. Do yourself a favor and if you are looking for a storage facility look no further- you found it!"

"Jerry is the best! He made getting a unit so easy and broke the lease down simple. If you need an at ease storage go see Jerry!"

"A friend stored some things there while driving cross country...... TJ was the greatest, helped my friend so much, great service, friendly and professional!!!!!!"

"T.J. and Michelle are amazing. Anytime you need they are always there sometimes without even making a phone call. They accommodated us beyond all expectations. Great pricing, security, and great knowledgeable staff. We can comfortably feel our equipment is secure and in a good spot. We recommend to all. Thanks for providing for all of our storage solutions."

"Big facility lots space great staff always clean and organized ."

"Jimmy is great! Answered all my questions and make seamless transaction and also provided lock with my storage unit. a++"

"The storage units and surrounding areas are always clean. You see the manager and his people always walking and going around checking everything is in order and everyone is helped. Office communication and staff are on top of it. You can reach out any time and its also gated for security. No negativity at all. Definitely recommend."

"Awesome facility! The staff was great, and super helpful."

"Quick and friendly service. Helped get a storage and knew exactly how to communicate with us customers and make us laugh."

"Amazing and friendly service, don’t waste your time anywhere else. Michelle has always been helpful and is the kind of person we all want to do business with. Too bad Google doesn’t have a sixth star to add."

"Been using this storage for many years! Very friendly and helpful! Always ready to help with all your need’s!.."

"Tj is awesome ! Highly recommend"

"Facility is secure and clean. The staff (TJ) is friendly and helpful. I highly recommend this location for your storage needs."

"Great Facilities to Store Equip/Tools/ or Presonal Items"

"Staff is very helpful and has been above board the entire time I’ve been here! Will continue using for all my storage needs."

"They are really good here I definitely suggest you go here. You will have no problems. Very nice people to talk to and just enjoy!"

"Customer service is great. Staff is helpful. Highly recommended."

"Very pleasant check-in experience! Everyone was very nice and helpful. Michelle Leroux and I believe the other's name was Jimmy were a pleasure to deal with. It was very comfortable like talking to an old friend! I would've ended up getting a unit that was way too small had they not asked me if I was sure about the size, so they took me back to get a visual on the units and I ended up avoiding a big issue with the move and getting the right size unit. The manager lives on the property which makes me feel good about leaving my stuff there. It's clean and they are very helpful with all the details of renting there. Very happy with this location and their customer service! 😊👍👍"

"I highly recommend going through Life Storage and this location. Reserving a unit online was super fast & easy, auto payments were withdrawn monthly without flaws, and giving a vacate notice took one phone call. Shout out to Dillon who was super nice & efficient when I called :) Moving out of town can be stressful af, but storage was one thing that wasn't. Thanks a bunch!"

"I bought a storage unit March 2, 2022 (store)#276 on S. AW Grimes in Round Rock, TX. The rep. at the counter told me if I buy it with them I wouldn't get 'online discount'. Which was nice to tell me because I got one month free, etc. I have not had a storage unit in 40 years. Theirs is clean and 24 hour cameras. It all was a smooth process. Except I had a lot of trouble with the technology and didn't understand that I needed to set up auto-pay in my online account. Since I was unaware and I didn't understand, the counter staff referred me to the Area Manager, Danny S. He explained everything to me. I'm practically computer illiterate and I will admit that. But he did walk me through everything and I am now set up for text alerts, auto-pay, everything in my online account. I am thankful for all the help. I am thankful for the staff's help, getting one month free and for the help now so I have alerts and auto-pay."

"Upfront and honest regarding policies and the expectations of renters. Unlike most storage facilities in my previous experiences, the folks here were trying to find ways to decrease my expenditures rather than inflate the cost with fees or hidden additions. What we agreed on over the phone was exactly what came out of my wallet. Hard to find transparent management but they're here."

"Great storage facility with great service. We would use them again."

"I can’t say enough good things about Life Storage and the awesome people who run the place. They’ve been so understanding and so kind to me for the last 3 years now. Once you enter the gate it’s nice and clean and easy to get to my storage unit. I will always recommend this Life Storage location!"

"Wonderful, peaceful atmosphere... Kudos to Michelle & Jimmy for the helpfulness, professional attitude, and hospitality... Yes, I would love to recommend this location for fellow comrades. Thanks 😁"

"If you are looking for a storage unit, I highly reccommend this location. The Store Manager, Michelle Leroux, her husband, along with the staff are the absolute best! They will make you feel welcome and will walk you through the whole process of renting a storage unit. This was our first time renting a storage unit and we were already overwhelmed by the move we had to make, but they took the pressure and stress away by making the experience an easy one. The storage units are clean and being able to use the moving truck as part of renting the storage was very helpful. We will definitely be going back here again if we should ever need to rent another storage unit and I will definitely tell my friends/family about them. THANK YOU FOR EVERYTHING Store #276."

"I have storage with them for over a year now, in over one year my price went up 3 times, just got an email 3 months after going from $74 to $84 that next month will me $111 a $27 dollars increase total of $37 dollars in 4 month.. I notice that the been rising the price every 3 month.."

"We’ve had several storage units and some of them have been life storage at other locations but this one on S. AW GRIMES BLVD is by far hands down the best. The customer service is the absolute best. Highly recommend this location over any other in the area."

"TJ was so easy to work with and made this experience super easy and fast!"

"Exceptional customer service at this location Michelle Jimmy."

"I would 100% recommend or use Life storage again. We were scrambling to find a storage and Life storage was able to help us. Tracy was awesome in giving information. We never had any problems. At time of move-out, Tracy was great in letting us know the process. They even helped us at the end with clean out! Definitely give this place a call if you need a storage."

"Love the service, very informative. I recommend it and will come back if needed."

"Traci from the Round Rock location is super awesome!"

"My review of Life storage in round rock these people right here took care of me and my son and was very patient with me I recommend anybody go towards them I love how they have communications and good customer service I will go back to them and I recommend me to go back to them Rizwan gave them a far store they sent me his family and I hope anybody else could do the same…….. Stay Bless This is my testimony"

"I loved to work with Jimmy"

"Awesome staff. Friendly and helpful."

"Love love love! I have worked with Life Storage for over 6 years and have nothing but good to say. The stress of moving is hard enough but knowing I have a clean, safe place to keep my belongings puts my mind at ease. Highly recommend!"

"they're really nice and helped me get everything set up....the truck rental was so easy and the customer service is amazing 😍 thank u guys so much ☺️☺️"

"This place was very clean and the staff was very kind and friendly."

"The gentlemen working in the front helped me out today by cutting the lock of my storage after I had broke the key off in my lock! Thank you guys!"

"Very nice people !"

"Super friendly staff and very clean facilities"

"Jimmy helped me in my wife he had great customer service was very polite and gave us all the information that we needed the prices were great if we ever need a storage again we'll definitely come here thanks a lot Jimmy"

"Best storage facility in the area! Reliable, professional staff. Clean, well maintained property."

"Always clean and the people in the office are always nice and accommodating"

"A great storage facility everyone’s staff are so helpful to us when we have a problem with the storage."

"Life storage is the only storage we use. Hands down very clean and the staff is very nice and respectable. Warm smiles and greetings every time. Keep it up Life Storage"

"Staff is awesome very nice and helpful. Unit and ground was very clean. All we use is Life Storage. Our go to for storage"

"I received great customer care at this storage unit and had an easy closing process with a representative named TJ! I would definitely recommend his service!"

"Stopped by today and Tracy went out of her way to help me quickly rent a storage room so I could unload my boxes right away. It was quick and easy and the storage room and building was clean and in good shape!"

"I couldn't be happier with this place! The facilities are nice, clean, and kept up. The staff there is very helpful and will bend over backwards to help you in any way they can. When I'm deployed I don't have to stress about my belongings because I know they are secure in my climate controlled rental space."

"TJ & Michelle are the best!!!  Always going above and beyond for us. I feel like my trailer is in great hands and they'll have to kick me out to make me leave!!  The world needs more TJs and Michelles!!!"

"Fast friendly service. Convenient and secure"

"I love this location. I have had my unit since June and love the customer service every time I speak to one of the employees. My unit is a climate control and I think is reasonable for the area. Thank you all!"

"Michelle and Jimmy are great. Came in with a small issue and they were top notch. Never worry about my stuff at this place. Customer for 2 years now."

"Fair rates and friendly staff. Very clean storage facility as well. Indoor and outdoor units as well."

"The best storage facility that I've had the pleasure of knowing. Excellent customer service Excellent peaple skills Great at giving you the latest on storage facility Clean storages and information given to you I've had the pleasure of being at this location for number of years. Love the staff. Thank you guys, from a humble customer."

"Tracy was amazing! Everything was easy to get set up!"

"Ms. Tracey is always very helpful and provides excellent customer service. The property is always very clean, secure and safe (at all hours). Having van rental onsite is also very convenient."

"The folks here are absolutely stellar!!! Great customer service. Really saved the day for my daughter and I. Thanks"

"Excellent customer service our trailer broke down and they went above and beyond to help us get back on the road thanks"

"Always clean and the employees are helpful and courteous."

"Great service 👏"

"Absolutely great service!!!"

"The staff is great!"

"This staff is the best . I have been renting from storages for years and they dont just treat me like a client they treat us like family.they are very professional polite best prices and very clean storage thank you Guys for everything!"

"The staff is always very friendly and the facility is always neat. Great customer service!"

"I was having issues with the online website for Life Storage and visited the Leander location. The representative, Terry was great and connected me to the Round Rock #276 store location via phone. They attempted to get me setup for a storage rental but we still had difficulties. I drove to the Round Rock location and met Michelle Leroux, who was amazing and fantastic. She was able to find me a cheaper storage unit for half the price of what the original one I was quoted. She could have very well just allowed me to stay secured to the original unit and amount. But her being as wonderful as she is provided the best rate for my needs. And I really appreciated her taking the time to set everything up for me snd provide the information she did! She rocks!!"

"Facility is very organized and clean. Staff is friendly too."

"I have been coming here FOR YEARS. Tj, Michelle and Jimmy are all just awesome. Any time I need something they go above and beyond for me each time. I still send people to this location specifically. The grounds are always clean and secure. Definitely  recommend to anyone doing both short term and long term, I've done both."

"With real estate so high, we needed a solution for our landscaping business and went with Life Storage on AW Grimes for a large storage unit and parking spaces for our equipment. Prices are fair and the staff and Manager, TJ, are AMAZING - very friendly and always willing to help. Thank you TJ!"

"The service was great customer service was fantastic and T J was awesome"

"Ms. Tracey was very nice and helpful with everything I would most definitely recommend using Life Storage Round Rock (A.W. Grimes location) as a storage facility."

"Great facility & staff! Tracy was so helpful when I had questions .. Highly recommend"

"Keep up the great work"

"Best place in town great price great people"

"Best experience ever!!! Drew and his wife are amazing people. Thank you so much for everything."

"TJ and Michelle are wonderful!! I relocated to RR and they made the process seamless.My daughter and I were unloading the truck they checked on us multiple times and kept us hydrated.I appreciate the wonderful customer service."

"I was here helping deal with the storage of my grandparent. The issues were fixed quickly and they were super helpful."

"Service could be improved."

"Jimmy was very helpful!"

"Staff at this location has been very helpful since I began leasing a year ago. Each time I come in with a new question they are always very helpful!"

"Staff is great"

"I didn't have a good experience. The woman at the counter is extremely rude. Every time I turned around they upped the rate. You are required to purchase insurance but it's impossible to claim the water damage to my items."

"TJ has been absolutely wonderful to work with. He has helped our agency secure units for families quickly and in a very professional manner. Great communication and very personable. I highly recommend visiting and securing storage at his location. Thank you TJ!!!"

"T.J Rocks!!! Someone accidentally reset our code on our storage locker, and he was quick to help us solve our issue! Highly recommend this storage facility if you are in need!"

"TJ treated me right"

"Reasonable rates and very clean. Personal are friendly and knowledgeable.. I will highly recommend this place."

"We recently moved to Round Rock, and we were in need of a large storage unit. We originally rented a 10x20 unit, but when we began to unload the truck, we realized that we needed a much larger unit. Even though we had already paid for the 10x20, TJ switched us over to the 10x40 with no extra fees or switching charges. The employees are extremely friendly and helpful! The lanes are enormous! We highly recommend this location!"

"Customer service is A-1. Staff is very helpful."

"Great accommodating staff. Fair prices for storage in a safe and secure place. There's someone on the premises 24-7. If you need a place for storage I highly recommend this place."

"Nice clean place. Great customer service from Jimmy"

"Place is great! Clean and feels safe. Friendly staff too. Only concern is the rent going up after just a couple of months in."

"Mr. TJ and his wife are wonderful! They have excellent costumer service and are on top of your needs! Today I came in to get a storage with my dad and had terrific conversation with Mr. TJ AND WIFE about life and then straight to professionalism, getting us what we need! I have to say this is a excellent business and I recommend anyone to come here in need of storage space!!"

"I have to say that T.J. & his wife here at Life Storage are hands down the best when it comes to customer service and make you feel like family when it comes to finding the right place to store items this is hands down the best place to be. They have a supper clean facilities and have supper wide driveways that are perfect if you are moving in and have a semi or big truck dropping off your items."

"I have been renting here for several years. I have nothing but the highest regard for the reps at this location. They are professional and courteous and I cannot say enough about their service."

"This is was my first time renting a storage space; I was in-between homes and needed to store my household items for a month. I'm so glad I chose Uncle Bob's and the South A.W Grimes location. As soon as I made my reservation, TJ called me to confirm my reservation and provide me additional information that was very helpful. For the duration of my move, i ended up renting 3 storage spaces at that facility. All three storage spaces were clean. During each and every visit to the rental office, Michelle and TJ made me feel very welcome and were great to work with. The free truck rental greatly helps with the move and their truck has a ramp!"

"Great place for your storage needs! Always helpful and responsive when you need anything in regards to your unit. I’ve had it over 2 years with no issues! Drew is great to work with!"

"The staff here is so lovely. They gave me an amazing deal, and a special on my first month! Did some shopping around, other storage facilities were short and rude. These people here took the time to help me size my storage, and even helped me swap to a bigger size after I initially reserved a spot that was to small. The security is perfect, it is always clean. Best place to choose!"

"Drew is the best! Thanks so much for helping us with our unit!"

"Very friendly service."

"Great experience here with these folks. Took time to show me around the property. Made sure multiple times I didn’t have any concerns or questions. Explained everything very clearly. Quick and easy."

"I’ve been a customer here for years (before they were LifeStorage). They’ve always been great to me and they have the best rates around. I would definitely recommend them if you need storage in the area."

"Michelle, TJ and staff are awesome. We've been clients at this facility for years and they are the best crew. Update, we are still a fan of this great facility and it's staff."

"High rates, poor service, no negotiation for payment date, and even higher late fees. They will also increase your monthly rate periodically without any notice."

"This location has always been the constant for our storage needs. The staff is amazing, I cannot say enough great things about the team they have working there. Super fun and nice to deal with. The property is kept clean and I am constantly referring family and friends that way for their storage solutions."

"The staff at Life Storage in Round Rock is awesome. Very easy to work with and very understanding of your needs. Thank you to TJ and everyone else at Life Storage for a great experience. Also, special thanks to JJ, the maintenance guy, for fixing the spring in the door of the unit I rent and even helped me move some things around in the unit. Thank you to all of you."

"One satisfied customer here! T.J. has amazing customer service skills! This place was a breath of fresh air, we were in a pickle and TJ went above and beyond our expectations and really took good care of us! We were reffered by a business associate and they lived up to the good words that were already spoken of them! I will do as my associate did and recommend everyone I know to see TJ at Life Storage! Thank you again for your help and staying late to get us set up!!"

"TJ was amazing, he did a great job going over all my options. You can tell customer service is his top priority."

"The management and staff, where excellent, knowledgeable, and most of all friendly. I will definitely be referring friends and family to use this Life Storage. Thanks for a wonderful experience....."

"I HATE THIS PLACE!!! The rudest owner named TJ and terrible service TERRIBLE! They over charge and trust me when I tell you, THEY DO NOT GIVE YOU HEADS UP that they are raising the prices for your storage PLUS renters insurance that rises. I kept telling them to inform me before this happens, again they did not inform me for MONTHS. Remember the guys name TJ , worse dude ever. Do not bring your belongings here because you will pay different prices every single month. Oh and every time I complain about the payment on how they are not notifying me ( hello we all have other bills to pay in life ) they wouldn't even cut the late fee off because I was one day late , hello covid freakin put all us people in debt because of it so have some compassion TJ! No one asked you to take the whole payment off, just ONE DAMN LATE FEE. Get your stuff out if you're with them"