Self Storage Units near Austin in Pflugerville, TX, 78660

"Cassie was friendly and explained everything very well."

"Dominic is THE BEST!!!! I’m going through such a stressful time with this move last minute and he was able to even save me money on the additional storage unit that I got so I’m a big fan. Thank you so much.!!!!"

"Dominick is the best! Excellent customer service."

"Don and Michael are the best !"

"This place is awful. I showed up with an SUV full. I unpack my vehicle only to find out the elevator was broken. The representative and I had to locate the stairs, which she did not know where the stairs were. Additionally, the facility was suppose to notify me when the elevator was fixed. I never re gives the call. Lastly, I show up (Sunday, my off day) to move out and my code does not work and they are not open. Spent 10 -15 min on hold for customer service support to reset my access, thankfully Eric was able to help me."

"My experience with Lifestorage for several years had been a positive one up until recently. Here is what changed. On Sunday 12/3 I went by my storage unit to drop off a box and found that the code keypad was not working and there was a sign posted on the door that said to just pull and enter because the keypad was not working. The side of the door had tape on it to keep it from locking. I went inside and up to my unit and found the lock missing, lifted the unit door and found several items missing. Thankfully most of the stuff we have there is not of much value to a thief so they only took several large luggage empty suitcases we kept in there. I left to buy another lock and returned, saw that there was a large black van parked in reverse plus another truck and they were loading items on to them. I don't know if they were customers and was not about to ask them because what would they say if they weren't. Went and placed the new lock on my unit and then went by the office but door was locked and closed. Called and left a voice mail, a week later, no call back. I sent them several emails and still no response. I went by again today just to check if my lock was still in place and it was but the keypad is still not working and they're still leaving the door open. The office door has a sign that says it's temporarily closed and to call the manager of another store. I'm sure they closed it because several people had their lock cut and stuff stolen so rather than talk to the customer in person they closed the office. I called the other store and left a message, someone finally called back and said they were aware of the situation and know that leaving the door open puts all storage units at risk but they will do it anyway. The girl who called back said a manager was going to contact me on Monday about the items that were stolen but I'm not holding my breath. This is on Lifestorage for failing to secure the place and if the keypad is not working then they should have hired security services to remain on the premises until the keypad issues is resolved instead of just hoping someone doesn't go in and start stealing stuff which is exactly what happened. I hope they don't say to just submit a claim to my renters insurance because I have a deductible and they need to cover it. They don't have a plan for such situations, and I also didn't see surveillance cameras in the hall where my unit is located. They also failed to notify customers that the building was not secured and continues to not be secured in case they wanted to go check on their unit or move any valuables out so they are not stolen. I hope they do the right thing and cover the items that were stolen including the cost of the replacement lock or I will have to take my business elsewhere."

"Sarah is as awesome, she went above and beyond to help me get into a more affordable space and in a timely manner"

"Sarah was fantastic! She was very responsive and came to the rescue in time of need! Moving my in-laws and she went above and beyond to help us!"

"Friendly service and followup!"

"Great place to store your stuff very friendly service too. Thank you"

"Awesome, friendly manager! Great service and couldn't be happier!!"

"Awesoms customer service. Highly recommended."

"Amy was amazing and delightful dry helpful and a awesome person she my experience easy with life storage"

"Absolutely wonderful experience. Quick and easy."

"Quick and Efficient sign up. Michael was extremely helpful!"

"My husband and I came in looking for a quick storage solution as we are moving. Amy was extremely helpful and efficient in showing us around and gave us a great rate for our unit! I have no doubt that it will be a great experience!"

"Clean, safe, cooled."

"Well attended."

"This place is okay, they definitely increase pricing after a few months of taking over. Didn’t give even a month notice. Gates at time are down, and inside the Temperature control areas, it smells like marijuana quiet often. This has been since the change over. Customer services is great and have never been difficult to reach or speak to."

"Amy and Sean are the best! Totally made me feel like family and helped me with all my needs with smile and joy! They are awesome.. thanks you guys 🙂"

"I rarely receive such extraordinary customer service! Leagues about what I expected!"

"Awesome customer service 😎"

"Went there to buy some boxes and for now on will be buying them from there thanks to a great employee "toni" she was extremely friendly and polite and she definitely deserves a raise and promotion she made me a life time customer!"

"Very helpful and friendly."

"Cam is very kind and made a stressful day less awful! Thanks Cam!"

"Overall great experience storing here! Minor hiccups. No show stoppers. Facility is always nice and clean."

"Wonderful customer service"

"Great customer service. I was in need of a tool and they were able to help me find a solution to the problem I was having."

"Super staff. I was new to using life storage. Process was easy and she was nice enough to help me compare units to make a better decision. She was patient and I appreciate it."

"I actually enjoyed working with and getting super customer service with Danielle at this store. She made everything super easy and we laughed on each contact I’ve had with her. Thorough and helpful very personable! She showcased her customer Service skills strictly over the phone I myself try to do everything online as much as possible is she made that a very efficient helpful way for me to be able to get it done was very thorough and explaining every process along the way for me and explaining why I needed certain coverages those kind of things I really appreciate the experience that I’ve had and I look forward to building a great rapport with the store! Ps I gave 5 stars strictly off my interaction with Danielle."

"Have card on file. This place 2 months running says card not working. Funny though. Same card I have been paying with. Went in on saturday12/4 twice and 12/5. I guess they do this to charge the extra $4.95 online payment. Oh and I can't access my account because it says my gate code is wrong. I WILL BE INQUIRING UP THE FOOD CHAIN on why this is happening."

"Awesome service. Friendly and very personable staff. Ken Snipes"

"Staff is very considerate and really nice. I will always use them again for my storage needs."

"Danielle was so helpful and professional. I will continue to do business with them as long as there are people like her representing your company."

"You found the right place! Life Storage Pflugerville is the best storage spot I've ever used. Always clean and well-maintained. Staff is amazing! Brittany helped me with getting the right size spot, and was patient, KIND, and efficient when I had to change to larger area. She helped me get a truck rental from another location. Brittany also assured me my personal info would be protected from my ex. Super customer service all-around! Can't say enough good!"

"She was very sweet and knowledgeable and was able to answer all of my question about renting a unit quickly."

"Great facility. Employee Brittany is a pleasure to work with. Very knowledgeable and patient. I would recommend this storage facility to friends and family."

"Thank you so much Danielle for taking care of our storage facility. She was so cooperative and creatively found a way to help us since we have now relocated to Pennsylvania. Store 547 was pleasant to work with from day 1 to our last day of renting."

"Friendly staff and clean building. Thank you Danielle for being so helpful!"

"Nice staff and clean units. Thanks for being so helpful!"

"It was clean but they need to replace the carts or at least mix in some WD-40."

"Nice friendly staff and good rates."

"I need to recognize the support and guidance the manager, Brittney, provided me in selecting and later changing my storage unit rentals. I’ve rented units in other states and this location has been my best experience. Danielle was also very helpful"

"Brittany and Danielle are definitely two of the most respectful and knowledgeable individuals I have ever met. I needed a unit and they recommended I upsize due to the space I was needing for everything I needed to store. Glad I listened to them. Everything fit. Glad I met them. Lifestorage is a wonderful place to keep all your belongings when it can't stay with you. Thanks again Danielle and Brittany."

"Very helpful"

"Comedian Kevin Nicks was here."

"Over charge rats tore up my belongings I would not recommend this people to my worst enemy"

"I went in to make a payment for another location and they were so courteous,kind, and professional. I appreciate the convenience of being able to pop in when im traveling and taking care of my payment. The staff were up beat and extremely helpful..As a person in customer service.. Kudos you have an AMAZING TEAM representing your facility."

"I personally would like to Thank Brittany for all her help in every aspect of my stay with life storage from the very start of my moving in 2months ago till current...very helpful and knowledgeable....as well pleasant customer service...."

"Friendly and helpful service! Very good tour of the facility."

"I came in looking for a space and brittany was supper sweet and helpful!"

"Brittney was a huge help. Fantastic service!"

"First month free! Who can beat this deal? The sign up process was easy and registrations can be made over the phone."

"Brittany was great! Super friendly and professional. 5 stars all around!"

"Clean facilities. I’ve had other experiences with storage facilities, but here at Life Storage they have been really good. Been doing business here for 7 years, and I’m still very happy. Brittney is Great! Michael is very much on top of things here. Price is right. This has made my experience easy."

"Excellent customer service, very satisfied. The young lady at the front counter answered all my questions. I feel very safe leaving my belongings stored there!"

"This is the best experience I've ever had at a storage unit. I have a 10x15 and got a reasonable price to use it for my small business storage. The manager Brittney has been so helpful during my setup. She's helping me set up deliveries and even checking them in for me. I'm so grateful that I found this place and the management is top notch!!"

"This place is awesome. If you need storage, you should go here. I had the extreme pleasure of working with Britney, who helped me put so much. Words can't express how nice and friendly she is! Thanks for a wonderful experience, Britney!"

"High rates, poor service, no negotiation for payment date, and even higher late fees. They will also increase your monthly rate periodically without any notice."

"Worked with Brittany who knew her job and pleasant to deal with. Feel confident we made the right choice"

"Reason for 1 star: 1). They have only 1 elevator. You are screwed if you are on the 2nd or 3rd floor. The elevator is constantly broken for days on end. You have to inconveniently carry your stuff down many flights of stairs because of this. 2). They say they have a secured building but the door keypad is broken as well as the bay door. Anyone can come in, its been this way for months and the paper taped to the wall says it will be that way until further notice. People have broken into units recently because of this. 3). Nobody in management walks around the place. There was an abandoned unit with junk all in the hallway and a wide open door for at least a week and a half. 4). They say its climate controlled but its roasting hot or freezing cold in our unit at all times. Clearly indicating that they are not climate controlling the place! Theres more but this used to be a great place when Jimmy was running it. The new management was talking to us about how it was too much money to get someone out there on Sunday to fix the elevator. Its so overpriced at $175 a month and weve been paying it for years. I dont appreciate a company like this that lets their place fall apart and doesnt care at all about customers, just their bottom line. Anywhere else would be better than here."

"I came in to rent a 5x5 and was greeted by Brittany. She is very helpful and courteous and I already recommend this place for your storage needs."

"Im exciting about this super manager and connection thanks William>"

"I lost the keys to my unit and William the manager only charged me the cost of a new lock ( a little over $17) to get into my unit instead of hiring a locksmith. Great customer service!"

"Someone broke into my unit. Would not recommend this place. No cameras in the actual storage unit areas. But someone had enough time to cut through the safe in the picture."

"Friendly."

"William was great and extremely friendly and helpful. He made the process of renting a unit very easy and worry free."

"William and Brandon were so helpful in helping me determine what I needed to start my packing. I will go back and buy packing supplies from them again."

"William was very pleasant and friendly. The move in process was super simple thanks to William he explained the whole process smoothly, very detailed. I will definitely recommend this place to anyone whos asks. Thanks so much!!!!!"

"The manager provided really great customer service. The facility is clean and well lit, and the access time is very convenient I definitely recommend Life Storage to my family and friends."

"Great friendly manager, very helpful and informative. I have been storing here for two years now just got my second unit."

"This place is AWESOME! Jimmy and Theresa are amazingly genuine, kind, and understanding. The kind of relationship they give would be of a Mom and Pop storage facility, friends, almost family. Thank you so much for being that way when we, my wife Tamara and I, were homeless all of a sudden. Needing to work into the late night hours we were given access to a very secure facility. Their kindness is not forgotten!!! God Bless Ya'll"

"Really good customer service"

"Staff was very friendly and courteous"

"Jimi, the manager at this location is wonderful! He always has time to take care of his customers. I highly recommend this location!"

"Everything met my expectations."

"Very impressed"

"Jessica was extremely professional and assisted in finding the right unit for my needs."

"Jeremy was friendly, thorough and went above and beyond the call of duty."

"Jeremy makes this place!"

"Thank you for what you do!"

"A great group of people to work with throughout the years. Very satisfied with the building and more important with the very satisfied with the perfect condition in which we found our belongings. Thank you!"

"Our experience was great!"

"Thanks you!"

"All A lot more than I expected out of a storage place??????"

"You have a great team at my location. Jeremey the manager is awesome. "

"The young lady was great in the office. "