Self Storage Facility near Wando Stadium in Mount Pleasant, SC 29464

"Horrendous customer service.  Received a completely ridiculous 20% increase in monthly rent.  Facility is dirty, smells like urine and suffers from poor upkeep, which has resulted in damage."

"Darius was extremely efficient. I was in and out within 15 min."

"Darius was extremely helpful and easy to work with!"

"It was very convenient inside fully air conditioned And there was a few carts that we could use as well!"

"What a great experience! This is our favorite storage place we’ve ever had. And Natalie was terrific!"

"The facility was dirty and smelly the entire month I rented a unit. I wish I'd taken pictures. The entrance to the building was left unlocked (broken) until literally the day I moved out. On said day, another person was emptying his unit and at some point, we stood together at the entrance, waiting for a dolly to free up. Completely unprovoked, this 60-something year old man tells this 30-something year old female "man, I hate this place." If that doesn't sum up the experience, IDK what does. The surrounding parking area and road into the facility is littered with potholes. Every encounter with the only two staff members was consistently depressing and apathetic. But they are nice enough, which is why I gave the stars. Management however, was rude during both encounters. Plus I did not get a complete refund on a space due to poor communication. I'll admit to seeing the situation through a stressed lens: I had to move out quickly from previous residence due to the negligence of my former landlord involving pest control. But I would never use this facility or company again. Nor recommend it to others. I am writing this several months after the experience and my feelings have not changed."

"Darius was very sweet and professional. He took the time to explain the entire process in detail."

"I pay almost $400 a month for two spaces. It sure would be nice if the lights inside the units worked on the second floor.. Wouldn't it. I've been renting for 10 years.. Do the math.. I think electricity is warneted."

"Natalie is a dedicated professional and knows how to manage your concerns. She went out of her way to ensure i was taken care of. It made a huge difference to prepare me for moving day."

"Awesome quick service!"

"I wish I knew the name of the young lady on 1st shift. She saw me (akwardly) attempting to hold a piece of furniture upright as I shrink wrapped it, and assisted me with grace and a wonderful sense of humor. Thank you to Life Storage Mt. Pleasant for a very positive experience...."

"Lifestorage is great! They have a great selection of materials and supplies. Natalie was very professional, punctual, and accommodating to all of our needs. Would highly recommend!"

"So I had a hold on my account, and Natalie helped me by giving me the number to call to get the matter resolved, which I did. Without her I would not have been able to get my belongings moved. Natalie saved the day!"

"Natalie she was very helpful an sweet very good employee"

"Natalie was very helpful get our storage unit squared away."

"Natalie was such a good person to deal with! I’ve been in several times and she was super awesome to deal with."

"Thank you so much Natalie for helping me today! Highly recommend her if you ever come here! Give her a raise!"

"Natalie was fantastic. She truly helped me in a bind and a very quick and professional way. I highly recommend her."

"Once Darius and Natalie got back to the office all went well. Natalie took movers to units and Darius did paperwork with me!!"

"Worked with Natalie...she was great!"

"Great service, Natallie is very helpful and very nice!!"

"Natalie was very pleasant and helpful!!"

"The service was fine, just annoyed by add-ons that are mandatory which jack up the monthly fee. I hate that!!!! Tell me the real price per month before I get there."

"We had a great experience at Uhaul with Natalie. Moving is stressful in itself, so to have a friendly helpful young lady helping us, has been a relief and a pleasure."

"Staff is outstanding!"

"Quick friendly and professional"

"Natalie was amazing. Smooth service. Highly recommended."

"Friendly people!!"

"Darius was extremely helpful and accommodating! All while training a new employee. Highly recommend."

"Great staff! Professional and helpful"

"Evan was very helpful assisting us with finding a rental unit."

"Quick, easy and very friendly service. Nice clean facilities and easy to find. No waiting in line, was helped right away."

"Evan and the staff are great. Highly recommend using this facility for all of your storage needs!"

"Evan was top notch from start to finish. Treated me with so much respect and helped me any questions. Definitely a key member to this business. Will be using this place from here on out"

"Amazing customer service! They didn't have an 10 foot trucks available so they gave me a 15th or truck for the rate of the 10 foot truck!"

"The service was amazing and speedy"

"Clean facility. Climate controlled units are kept at a comfortable temperature.  Convenient location. A little expensive but otherwise satisfies our storage needs."

"Great and quick service!! In and out."

"Quick service, great people! Nice place."

"Great customer service!"

"Poor quality of moving materials I purchased several mattress covers (Queen/King) for moving across town. They covers were cheap and had the consistency of a piece of plastic wrap-a large baggie. They ripped and were of no use to the movers. In fact when they arrived at my new home, they had fallen completely apart. What a waste at $9 per cover. Don’t spend your money purchasing these cheap pieces of plastic. Use UHaul packing materials- they’re less expensive and much better quality. I won’t make this mistake again. Would give zero stars if I could."

"Haven't been inside main storage building but the rest of the place looks pretty trashed"

"We rented a Uhual from life storageThe manager at this storage place is very rude, doesn't answer the phone. We called 20 times in one day to get some one to answer the phone, he charged us when we picked the truck up, when we brought it back he charged us the final bill ( which was way too high for 24 hrs) but come Monday the first charge was taking off and he charged us a higher price then the first charge. In my personal opinion I would not recommend this place"

"Fantastic people, always willing to help! Love this place!"

"Life Storage staff was great. Awesome ppl to partner with. Definitely appreciated"

"Great service!"

"Great service! Kyle was very helpful."

"My family had a wonderful experience at LifeStorage. Staff was competent, detailed, fast, and excellent customer service! Will definitely be back!"

"Love life storage. Easy to work with and helpful!"

"Life storage provided everything I needed for my move. Very professional, clean vehicles and excellent service. Evan was very helpful and made my move much easier. Thank you life storage"

"Great employees! Assistance with quick and easy!"

"Great staffs and services! Will come back."

"Super polite and courteous service; absolutely exceeded expectations :)"

"Rented a truck from Evan. Honestly he was super friendly and very thoughtful. Made sure we got the truck we needed at last minute notice."

"Service was fantastic!"

"Went above and beyond to make sure I was taken care of"

"Received great service at Life Storage! I was early to my appointment and was helped graciously."

"The staff was really friendly, quick, and helpful. Would definitely recommend!!"

"Great serve, could not ask for better customer service and help from Kyle"

"LifeStorage helped us greatly with everything we needed for our move! Very professional and knowledgeable about all our moving needs! I highly recommend! Evan was awesome! He a great asset for LifeStorage!"

"Amazing experience, 11/10 would recommend. Not our first or last time!"

"Fantastic customer service - quick easy rentals and returns."

"Awesome Experience!!!"

"Have used LifeStorage several times. Always a great pickup experience and helpful staff."

"The staff was very helpful and friendly! Great service!"

"Amazing Staff and friendly."

"Friendly service and great informative advice. Clean faculty. Highly recommend."

"Very easy to schedule and pick up!"

"Easy pick up and super friendly"

"Quick, professional service. Thank you Kyle. AAA+++"

"Evan was friendly and gave fast service, I will be back."

"Evan was very helpful, knowledgeable and accommodating. He helped us work out the most efficient and cost effective strategy to complete our move with the help of LifeStorage. Thank you!"

"Don't pick up the phone when called. They rent uhauls and I was charged for a furniture dolly that wasn't provided at pickup and told they were out. Would avoid this location and storage facility in the future."

"Friendly staff and clean units."

"The staff was very helpful and kind. It was an easy process with everything we needed!"

"Used them several times. Always quick and helpful. Evan is great to work with."

"Evan was fantastic, very helpful!!"

"Evan was fantastic fantastic to work with, great customer service!"

"Evan Thiam was a great help and a pleasure to work with. I highly recommend this place."

"I recently rented a U-Haul from this location. Evan is the manager. I was charged $20.00 for not parking in the correct parking lot. I was never informed or showed what parking lot to return my truck. I returned the truck 12 hours earlier that night at 10:30pm. I never saw any signs when I parked the truck at night ,which was supposedly added to the property 30 days prior. When I called Evan to ask about the charge he was rude and dismissive. He told me to take the issue up with U-haul. I would be aware of doing any business with this company. This is terrible customer service."

"Hunter was amazing in helping me secure my truck rental. Cannot recommend enough!"

"Hunter is awesome! Customer service at its best. Life storage is great!"

"Incredibly accommodating and kind staff! They are very easy to work with and provide outstanding customer service."

"Hunter was very helpful and was super nice to talk to!"

"Staff was great! Friendly and quick service!"

"Truck almost didn't start but when it started everything was fine. Attendant was super nice and got us out of there fast."

"Life storage employees there are genuine and so helpful great customer skills ..I WOULDN'T ASK FOR A BETTER PLACE!!! THANKS EVAN AND HUNTER OVER AT THE MATHIS FERRY IN MOUNT PLEASANT KEEP UP THE AWESOME JOB"

"Hunter was very helpful- we needed a uhaul for a very quick turnaround and he was so courteous!"

"I couldn't be happier with my experience renting a storage unit with Life Storage. Georgie was friendly and extremely helpful with the whole process. Will definitely recommend to family/friends. Thank you!"

"Loved our experience at Life Storage! Hunter was super helpful with our uhaul rental and move out of our storage unit. 10/10."

"Wonderful experience at the Mathis ferry life storage, customer service was great. Super smooth process 10/10 would recommend. Evan was a great help throughout!"

"Great facility and nice staff. A professional place to recommend."

"Nayeli was working the front desk and had great customer service helping us with our move"

"Great service!! Excellent staff, especially Evan. Exceptional as always!!"

"Experience has also been wonderful, Evan and staff are great. Highly recommend."

"Evan has been very helpful with our needs. The facility is very clean and well maintained."

"Best storage place in the Charleston area! Evan is usually there to deal with me and he makes the whole experience easier than it should be. Would highly recommend."

"The staff customer service was gread the guy Evan Thiam did a great job i highly recommend use their service guys"

"They were really great! Easy to work with."

"Nayeli was very helpful and knowledgeable! She knows her stuff!"

"Had an amazing Experience. The wonderfully ladies at the front desk were externally helpful and pleasant to work with!"

"Great staff!"

"Staff was great and friendly!"

"Great facility. Great staff. Great service."

"Efficient. Had what we needed."

"Excellent customer service. Very helpful!"

"Amazing Service. Fast and professional"

"Georgie was amazing!"

"Evan Thiam is very knowledgable and given the best service a customer could ever ask for. Im definitely going back for future services."

"Evan was extremely helpful and flexible with making sure my reservation was accurate and able to proceed with a successful move!"

"Very helpful and understanding. I was unable to use the website but they helped me get my unit very quickly. Very friendly staff, excellent experience."

"Great experience!"

"I completed the Uhaul rental all online and all I had to do was verify myself and pick up the keys. What I thought would take at most 20 minutes ended up taking over a  full hour to receive the Uhaul truck. The store manager, Evan Thiam was very unprofessional and hard to deal with. While he was looking up my information he kept answering calls and texts on his personal cell phone. He continued to ask the same questions that I already answered online over and over again for a good 30 minutes. Finally, he handed me the keys to a truck that was a quarter mile away and when I got there it was completely blocked in by other Uhaul trucks. I ran back to inform him that the truck was blocked in and he snapped back that he was on a phone call but again he was utilizing his personal cell phone. He then grabs a bunch of truck keys, gets in his golf cart, and drives over to where the trucks are located. When I finally get there from walking because he didn't offer me a ride there, he ended up turning around and heading back to the office because he didn't bring the keys to any of the vehicles that could get my rental out. He was super rude and made my move experience even more frustrating and exhausting. I will never use this location to rent a Uhaul truck ever again."

"Excellent interaction with Georgie at this location. Her follow through and customer service were excellent. She made the process easy ."

"Excellent customer service and interaction with Georgie at this location and the store manager Evan. Very good experience."

"Georgie was phenomenal!! We really appreciate her helping us with our last minute business!"

"Great service today! Staff was very nice and friendly. Staff promptly answered all my questions. It made my day easier today."

"Great service 👏👍👌"

"Sheena was very helpful and so sweet."

"Lifestorage was every helpful! Really helped accommodate us during the move! Moving is always stressful - it’s very helpful to have a local store with all the supplies and help!"

"Clean, comfortable, and reasonably priced. Need to fix the main door and the fire exit sign that's hanging though"

"Georgie is awesome! Very friendly and accommodating!"

"Friendly staff and great service!"

"Georgie is the best and was super friendly! Best service ever!"

"Great service"

"Evan was great and very helpful. I highly recommend this location for storage."

"Evan and the staff were wonderful to work with! Thanks for making the storage process easy and stress free!"

"Evan was amazing!"

"First tow dolly they tried to give to me was broken.. Tail lights didn't work.. Second Tow Dolly needed some obvious maintenance but was my only option and I had to go pickup vehicle that evening.. I dropped off tow dolly after hours in same spot I picked it up at.. Got my final receipt and was charged a $20 convenience fee for them checking it in and not checking it in myself on the mobile Uhaul App?? I wasn't told about this fee at all during the check out.. As well this property has horrible cell reception for my carrier (Sprint) and I couldn't have checked it in online if I wanted to.. I have emailed the Area manager for this location requesting a refund of the $20 as I wasn't told about it and the fact that there is no cell service for my carrier on this property I wouldn't have been able to check it my self anyways.. If they are going to require self check in then they should make you aware of this at check in and should also provide some sort of wifi service on the property as I had no service (sprint) and my friend even tried once to pickup here on his mobile phone (verizon) and had no service"

"Evan was super helpful and really helped me get set with my Uhaul! Thanks LifeStorage"

"Evan was awesome and extremely helpful!"

"Great and prompt service!"

"My man Evan Thiam was running a one man show on July 5th with a smile on his face and doing a great job of getting every customer what they needed in a timely manner. Not a single complaint out of his mouth. The man no doubt deserves a raise."

"These guys were awesome! Excellent customer service and had everything ready to go when I go there! Highly recommend!"

"Evan and crew are great! Great customer service!"

"Evan and the staff are great"

"The guys at storage are great. Thanks Evan..."

"Sinclair and Austin provided excellent customer service. They were extremely helpful, in spite of me coming so late in the day- right before they closed. Thanks guys!"

"Used this location multiple times for our many moves between apartments through the years and they have always been kind and very convenient. We will definitely be using them again"

"Evan was a huge help and set me up for a perfect experience. If youre looking for a place to help with moving in the Charleston area, this is the place to go!"

"We continuously use this location because of its amazing costumer service!!! Best in Charleston!"

"These guys are awesome and great to work with. Highly recommend"

"The staff at life storage is great. They are very responsive, quick to call back from missed calls."

"The Life Storage was great to deal with, they took care of all me moving and storage needs!!"

"Evan, Austin, Alex, and Bob are great!! This is the right place for moving supplies and storage!! I am professional mover and I always come here to get my packing materials!! Thanks guys!!"

"Very friendly customer services will tell family and friends come to life storage."

"Fraudulent Charge on my Credit Card of $42.92 for not folding blankets for UHaul...are you serious?!"

"Awesome! Very professional. Clean and punctual. Easy location to the Mark Clark"

"These guys are awesome in service was amazing"

"Helped me out moving a sofa"

"Always excellent and friendly service, lifestorage is always great. They've been easily able to help us with everything and I wouldn't go anywhere else!"

"Outstanding service from Evan Thiam during a very busy afternoon.  I needed a UHaul trailer for the week and Evan was able to explain the options available then help me hook up the trailer to my truck.  He takes safety very seriously and made sure the light hookup worked.  Evan does a great job, thanks!"

"Evan was extremely helpful and went the extra mile in making my pick up for the uhaul. It was a great experience. Highly recommend."

"Excellent customer service! Highly recommend. Bob was great!"

"Very kind and helpful staff (thank you, Evan!!) Easily accessible and clean facility/unit. Great and helpful on behalf of UHAUL as well."

"Excellent service - Evan very helpful and friendly."

"These guys are the absolute best. I would not rent a truck or unit from anywhere else!"

"Great service, friendly staff, good hours, convenient location. Clean and accessible facility, clean and well maintained trucks, clean and well maintained equipment. Have used on multiple occasions and highly recommend."

"Fantastic quick service. Every person there is friendly and very helpful! That is the only place I would rent a U-Haul or have a storage unit!"

"Life storage was amazing and so friendly! Evan was such a wonderful help and early in the morning too. The process was so easy online and the friendly staff made me want to use them again for any moving or storage purposes. Best in mount pleasant!"

"Fast, friendly, courteous. Very helpful & quick to respond. Highly recommend."

"Great service and friendly staff!!"

"The staff at Life Storage was very professional . Bob was especially helpful in advising our selection of truck and additional supplies."

"Just bloody super"

"Excellent service. Had everything I needed and truck was clean"

"Great customer service! Would use them again in a heartbeat! Always going above and beyond!"

"Weve used this place twice now and the guys who run the place are super friendly and helpful! They helped us figure out exactly what we needed and got us all taken care of!"

"Great service and was in and out in minutes! Very helpful!"

"We had a great experience with this company when we read it are you haul we've done it 2 times times a been very pleasant would highly recommend this company"

"Awesome service ! Always helpful ! Use frequently for various reasons and they are able to accommodate!"

"As a multi-year storage renter, life storage on Mathis Ferry has consistently offered bright, clean units with high value & great service. This is your best rental value in Mt Pleasant"

"They were extremely helpful and easy to work with. The truck came with a set of free blankets because they didnt have the full amount"

"Very professional! Excellent customer service!"

"Best possible experience using this location of Life Storage. The staff is courteous, understanding, knowledgeable and helpful throughout storage process."

"If you need great customer service and staff that will help you with any storage need, then this is your place. If you want less than that, go somewhere else. I'd like to specifically call out Evan for being such a big help when I needed it. Definitely doing business here in the future."

"Customer service was great! Very helpful in ever way!"

"Friendly staff and service!"

"Evan was so helpful during my visit to life storage. He made me feel like my business was very appreciated. Next time I am in need of storage help and supplies Im going to Life Storage. Thanks Evan!"

"Second time weve used Bob excellent services in ten days, for a relative and now us. He helped us troubleshoot the prep process, hire local reliable labor, prepared us for every aspect of the move, saving us $6k counting expenses. Thank you Bob>4<û"

"Professional and helpful staff. Great customer service, made the move easy with truck and dolly rentals."

"Evan at Life Storage went above and beyond to set me up with a trailer for my move. He was accommodating to my specific needs and he was very kind and knowledgeable."

"We were very pleased at how accommodating helpful and professional everyone was!!!"

"Great employees, very helpful, and very respectful!"

"Evan was very patient and went above and beyond!"

"Was able to get a rental truck, storage unit and moved in with the help of the staff in less than 2 hours flat! Excellent customer service!"

"Evan with Life Storage provided excellent customer service!"

"Quick, easy, and nice! Thanks guys!"

"Great experience! The gentlemen working with extremely helpful. They even confirmed the items I was moving would fit in the trailer I was renting. Great service!"

"Very helpful... fairly priced..."

"Jamie has been so helpful when we go to our storage any thing we need she is always there to help Dottie Cross"

"Awesome customer service! Highly recommend this business and location!"

"Its baffling they have good reviews. I have never once had someone answer the phone in their office. I leave voicemails and they are never returned in the past 6 months. I would suggest living within 2 miles of this facility because you will have to drive over during their hours to speak with someone. Even if you drive over, they will put an away message on their door and it says they will be back after a very long period of time. They are raising rates by 25% after renting for 6 months. I would go elsewhere."

"Excellent customer service, have used them multiple times and will be coming back in the future for their service!"

"Bob, Prathon and Evan have great customer service. These three gentleman were more than willing to assist me in my needs. I highly recommend this Uhaul location for any Uhaul needs."

"Great guy up front . Knows his stuff."

"Worderful place. Showers, bathrooms, consessionss, lifeguards. Pay to park. 10 per car. Get Early find a no pay spot.."

"Worst service and taking responsibility of any Uhaul dealer Ive ever used. The two gentlemen that were working the store said its not their responsibility to contact customers if they dont have a truck for them and took an attitude about it. There literally is no such thing as customer service anymore."

"My experience was amazing thanks to Prathon and Evan. They were super helpful, and the superb customer service will have me returning."

"Prathon had great customer service Walked me through everything that they offered and answered all my questions professionally. Highly recommended"

"Great customer service, Bob is friendly and a pleasure to interact with."

"Great Customer Service!!!!!!!!!!"

"extremely friendly, and very helpful. Very knowledgeable of their services and equipment and were able to help me decide what I needed."

"Great customer service. Will definitely recommend to others"

"Highly recommend this location! Convenient to downtown Charleston and Bob was extremely friendly and helpful! I had an issue with my original storage unit and Bob went out of his way to show me available options and make sure that I was happy and understood everything. The building was clean, climate controlled, well lit and felt very safe!"

"Fantastic staff Bob & Prahawan were friends and so helpful. They went above and beyond to help me. I will never go anywhere else for moving."

"Renting a U-Haul through this place has been such a delight! Bob helped me through the process and was very helpful! Definitely should come here if youre needing storage or to rent a U-Haul or any supplies!"

"Great storage company, and very helpful staff."

"Great staff, location, and service. Everybody is very helpful if you need something and always has a smile on their faces. I would highly recommend renting a storage unit, office space, or uhaul from these guys."

"Very nice and helpful."

"Very convenient and helpful location!"

"They NEVER answer the phone, EVER! And they will not call you back so it is a fine storage place as long as you never need to get in touch with them or vacate your unit."

"They Do a Great Job!!"

"I have been storing my stuff at Life Storage for over a year now. Now that I have completely vacated the unit, it's time to write their review. I did not have a good experience. From the start, this place screwed up. When I was first signing up for the unit, the men working asked if I'd like to buy a lock for the door of the unit. This would save me a trip to buy a lock so I went ahead and got one from them. When I arrived at my unit later with a van load of stuff to store, I found out that my unit has two doors. I only bought one lock. I don't understand why they wouldn't sell me two locks. They should have known that my unit has two doors. I ended up having to go to Walmart alone to get a lock and leave my friend behind at the storage unit to guard my belongings. Not only did they only sell me one lock, the floor of the unit was covered in broken glass upon arrival. There also was no light in my unit. There was a light fixture, but the light was never on. There was no switch or any other way to turn the light on myself. Every time I've called Life Storage over the past year and a half, they have never answered the phone once. Never. It always goes to voicemail. They never call me back. When I vacated the unit, I looked up online how the process worked. It said I would have to pay a prorated charge for however many days I stayed during the month that I leave. I ended up getting all of my stuff out on the 7th of March. I did all the paperwork the same day and was officially vacated on the 7th. I normally pay $98 per month. They charged me $39 for 7 days. I told him that's not what I came up with and he said it was due to a late fee because I was paying after the 5th. I'm vacating the unit dude. I had to get my prorate and figure out when I could leave. How am I supposed to avoid that late fee? It's impossible. Extra money in their pockets that most people probably never even question! Overall, it was a bad experience with Life Storage. I almost never write one star reviews, but this place deserves it. Oh and if Life Storage reads this... I lost my keys and I think you have them but y'all never answer the phone or call me back. I need my keys!"

"These guys are super easy to work with. Love this location."

"Great place to store and front guys are amazing"

"I help plan events for my company, and Bob at Life Storage hooked me up when I was in a pinch. We needed some blankets to help protect our furniture for an event, and he let me use several of their moving blankets for free. Very personal and kind service. Highly recommend =O<ü"

"Great team. Friendly and helpful!"

"Lamon And The other staff on duty today were extremely helpful and very pleasant. I will definitely rent my next truck from this location."

"Courteous, quick and professional"

"We always enjoyed interacting with Clyde."

"Made it very easy "

"John at Mathis ferry is the best I will come back because of him ....#1storage"

"Friendly courteous service. Bob is fantastic"

"Very pleased with the experience. And the people."

"Very satisfied"

"Staff is excellent "

"Best storage company I've ever used. Area was always clean and when I needed help the staff there usually lent a hand when they could"

"the staff was always courteous and helpful. Thanks for everything"

"Love the small closet. It's perfect for my needs. "

"Office staff is great. There is a lot of dirt around my unit door. It gets wet inside when it rains. The light does not work, however I never reported that problem. I got a bleach spot on one of my chairs inside the unit. Could that have happened from pressure washing? Luckily is was on a chair I am going to reupholster. I have since been careful to cover everything with furniture pads."

"The staff was very helpful. "

"Very satisfied"

"Christie did a great job and it was a smooth process."

"Okay. I only needed unit for a month and it severed my purpose."

"Christy(hope I got that name correct) was extremely helpful and resourceful. We had returned several times with questions/concerns,each time she was courteous,friendly and extremely helpful! We were going to check out several storage facilities that day, Christy was so helpful and pleasant, we decided not to check out any other places! Also had a problem with my bill, had no results after phoning facility and discussing with another employee, personally went to facility, Christy resolved problem immediately!"

"Your storage unit was not the size advertised i rented a 10 x 16 foot unit and was given a 91/2 by 13' 8" as i have a lot of 14 ft material this does not work for me at all i explained this to the manager who said he would see what he could do to correct the matter . then of course never did any thing i did how ever and will continue to tell any body who will listen on any social media site i am a part of how Uncle Bob [Life Storage] ripped me off and doesn't seem to care that they are renting units to people that are not what they are advertising "

"Did you send out notice of the code change to enter the storage building? It was a complete surprise to me, resolved by phone call, but I have no recollection of receiving any info on that prior to trying to enter."

"The light above our storage space has not worked since we have been there. Was told it would be fixed the day we moved in. Disappointed."

"by being super friendly and proving a variety of options."

"like new management approach"

"Assume I will still get my monthly payment notice via email. Would like to receive it on the 15th...for payment by the 1st of the coming month. Thanks."

"Continual price increases with no additional service. Can never get anyone on the phone. "

"Restrooms in the storage warehouse need to be cleaned regularly and equipped with trash cans so people don't throw paper towels or other items on the floor or in the sinks."

"Since becoming Uncle Bob's [Life Storage], things seem to be less organized, and less friendly. Someone called several times over the course of a month, without leaving a message. When I called back after the last one, I was told someone showed up to fix the unit above mine that morning, but couldn't get into my unit. Well, that shouldn't be a surprise, since no one EVER told me you needed access. I was told my voicemail didn't work that morning. That doesn't explain the previous calls, not to mention you obviously have my email address, or could've sent a text. All in all, I didn't really need the space, and this prompted me to go ahead and bring the few things in it home. "

"Thank you for calling about the water in my unit during the flood. So Hope you could figure out how it entered and fix it. So thankful no major damage was done."

"Customer service improved greatly after the new ownership."