Self Storage Units near Philadelphia in Newtown, PA, 18940

"My husband and I leased a unit a few months back when this location was owned by Extra Space storage. Now it’s been purchased by Life Storage. Tonight was my first time here since the buy-out— and it’s clear this place is going south. First weird thing I noticed— One of the bay entrances is out of order and blocked with “caution” tape. Then, after using my code to enter garage and loading all of the heavy items that are going to my unit on the top floor, I noticed a “Stop. Elevator Out of Service” sign. ???! In a 4-floor storage facility??Then, I entered my code to enter the area where my unit is (still prior to 10 PM)— and I kept getting the message “Access Denied.” Now, it’s after 10, technically this place is closed, and I have been on hold with an automated service on the “in case of emergency” number for over 10 minutes. Still no contact with a human and not message to even let me know that I’ll be able to get through to anyone. My husband and I were SO impressed with this place when we first got it this past spring…it’s expensive, but it was worth it because everything was in tip top shape and went smoothly when we popped into the unit, customer service was easy to reach, etc. I cannot believe how quickly it has tanked since being bought out! This is absolutely intolerable."

"Life Storage has been having an issue with their elevators since late June. In July all hell broke loose. Both of their elevators have been offline or intermittently working at best. One of the two complete is at a halt till an overdue part arrives. They are not able to work out a contingency plan with their elevator contractor and have not been receptive about communication with customer about the issues and refunds for people effected who cannot get in and out except by stairs. Their new ownership is reprehensible and offered only a first name and that venting toward him won't accomplish anything. Meanwhile I watched a family with a 29 ft trailer try to vacate so to they could move to Florida. They flew in family to help off load and they were absolutely stuck. I am informing them that they need to refund my fee for July and they want to make it conditional that I vacate in August. Absurd. I will ask my card to work this out with the owner. There are two other storage facilities in Newtown next to, or near Life Storage. Of the two both owners are local and not a franchise owner in another state who can't care less about locals. I hope Greg has business interruption insurance because his local management gave me a hard way to go about refunding July. And dammit - I have been up and down four flights of stairs so many times I needed to attend to my knees. This facility has no practical plan in place for dealing with how people use the elevators - which is what got them in a jam in the first place. The Schindler elevators are not set up to handle the way they are bieng used on demand that the management is not alerted and attentive to when a large volume mover is using the elevators in a way that abuses their Schindler elevators. They should either modify the system if possible or reeplace it with a system designed for the type of commercial use they are demanding from it. Either way - mistakes are made and they facility is crippled with the local management not willing to refund the time period they have inconveneienced their customers.  Please heed the advice and stay clear of this wayward business takeover. They are not local and ill suited to give care or concern to their client base. At the very minimal I would have expected an email or text to update me on the current status of the facility. This has been an awful situation for me. Unless I am fully refunded for July and prorated for August I plan to file suit. Please do your homework before you choose this facility."

"Absolute best service we’ve received. Showed up on a time crunch and elevator was out for the whole day and Carlos Pacheco spent hours helping us unload our gear from the 3rd floor in the blazing heat. Above and beyond the call of duty and couldn’t see 95% of employees doing something this rigorous and generous. Will be using life storage for all the rest of our needs!"

"Carlos was very helpful for me and my friend troubleshooting an elevator issue and moving our speaker equipment. He went out of his way and helped us carry the equipment down three flights of stairs. Excellent service would def recommend"

"Since this storage facility has been taken over by Life Storage the elevators have not been working for weeks upon end. This is entirely and completely unacceptable. How are people supposed to move their belongings in and out of storage? Does the management not realize that this is not just a minor inconvenience but can actually be financially costly for renters who have already made arrangements for rental vehicles and movers?"

"Best prices in the area. Fully enclosed unloading area. Very clean. Regional Manager Julie was great in helping tour the facility and set up my reservation. On the day that I took possession of the unit, facility managers Mark and Carlos were super courteous and welcoming. When I stated that I was a little disappointed in the location/layout of my unit, Mark and Carlos took it upon themselves (on their own time) to check out every other available unit in the facility. When I came back to start moving some stuff into the unit - they told me they had located a another unit that I might prefer. They took me right to it and when I confirmed that I preferred it, they immediately switched my account. Very pleased with everything so far!"

"Very Easy to rent a unit and very clean and excited to have elevators to take your things in and the joy to be able to pull your things in. The workers there are very nice!!"