Customer Reviews - Life Storage #709, Columbus
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We at Life Storage want to maintain the best storage facilities in Columbus, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Columbus (#709)
4.79 out of 5
based on 52 of our most recent Reviews
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- Dawn from Westerville, OH
5.0 out of 5
"Excellent Customer Service every time I come into the building! Time for a pay increase!"
January 17, 2019
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- Haywood from Columbus, OH
5.0 out of 5
"Deb,was very nice and helpful to me . I looked around and found this location to be the best for me. Thank you Ms.Deb"
October 19, 2018
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5.0 out of 5
"The manager, Deb is AWESOME! She was able to resolve my issue and has always been courteous and professional. Great attitude and responsive to customers."
October 02, 2018
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- Michael from Columbus, OH
5.0 out of 5
"All very well handled. Just no longer in need of the extra space. Thanks!"
July 23, 2018
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- JoLayne from Columbus, OH
5.0 out of 5
"I have never had to rent a storage space so I didn't know what to expect. I was super happy with the price and the readiness of the space as I set up the registration just before I moved to town. The location is really convenient in regards to the place where I'm living for the next few months, and I'm thankful."
July 21, 2018
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- Randal from Blacklick, OH
5.0 out of 5
"My experience was a very good one and I would recommend you to others. In fact I did recommended you to my company and they have rented two units as a result of my recommendation."
April 28, 2018
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5.0 out of 5
"Lisa was fantastic. Very caring and knowledgeable. Best service I encountered in my time in Columbus."
November 06, 2017
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5.0 out of 5
"The location is very well maintained and secure. The office staff are amongst the best I've dealt with. Very polite. "
August 08, 2017
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4.9 out of 5
"I recently dropped off some items in my unit and there was a crew putting new black top on the storage grounds and they made sure I had access while they were working and took pride in showing me how flat they made the old bumpy path. Nice to see! Also anytime I needed help I have been assisted quickly with a smile."
April 26, 2017
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5.0 out of 5
"The entire staff was very friendly and helhelpful. They treated me like family whwhen I walked in the door. I will definitely rent there again in the future."
March 17, 2017
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5.0 out of 5
"Young man that helped me was very knowledgeable, friendly and took me to the unit to see if the space was big enough..I appreciate his patience"
November 02, 2016
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4.8 out of 5
"It would have been nice to have access to the van for a longer period of time."
October 17, 2016
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- Forrest from Columbus, OH
5.0 out of 5
"Lisa was very knowledge and informative. She was very attentive and made sure that I had all the information I needed in order to choose Uncle Bob's storage to meet my needs. She was pleasant and I would recommend your organization to family members or friends. Every time I have been in the building it has been clean. "
October 11, 2016
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5.0 out of 5
"The team at this location was so friendly, very respectable, and easy to work with. I have never felt so comfortable and appreciated as a customer until I met the team working at the Cleveland Ave location. Excellent job!"
September 19, 2016
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- Cheree from Columbus, OHIO
3.4 out of 5
"The late fee is extremely excessive without any grace period given."
July 06, 2016
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5.0 out of 5
"This is the third time we have used Uncle Bob's storage in three different parts of Ohio. Very satisfied. "
May 25, 2016
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- Melissa from columbus, OH
4.7 out of 5
"VERY NICELY DONE. WAS EXCEREMLY HAPPY WITH SERVICE AND KNOWEDGE. I WELL RECOMMEND UNCLE BOBS TO FRIENDES"
May 19, 2016
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5.0 out of 5
"The staff goes above and beyond. Very safe environment."
February 20, 2016
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1.0 out of 5
"You guys need to give one time courtesy extensions to loyal customers. And the associates need to be more friendly and considerate and show more empathy towards customers. And you guys need to provide a corporate number for those seeking to file a complaint or grievance."
November 06, 2015
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- Harrison from Columbus, OH
5.0 out of 5
"The woman that helped me was great. She went above and beyond my expectations."
October 31, 2015
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- William from New Albany, OH
5.0 out of 5
"Your staff is wonderful! They obviously take great pride in their work! "
August 28, 2015
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- Debra from Westerville, OH
3.5 out of 5
"I think the paved surfaces could be better, but overall the property is fine."
August 28, 2015
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5.0 out of 5
"would like to offeer so discounts every so often like some off ur rent certain months "
July 29, 2015
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5.0 out of 5
"the overall service w my needs was met above and beyond"
January 23, 2015
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5.0 out of 5
"After everything was explained and j was shown my unit signed my contract I had no additional questions because ever thing was answered "
November 29, 2014
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5.0 out of 5
"Very fast, very thorough explanations, and very happy to do it"
November 26, 2014
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5.0 out of 5
"Jean was the perfect manager,always helpful and friendly.Because of her my experience at your company was so good."
November 23, 2014
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5.0 out of 5
"I would just like to say that I was very pleased with the customer service and 24 hour accessibility to the facility.
I work a split shift and it help tremendously.
I always felt safe and was pleased to know that an on site manger was available if I had any concerns of questions.
I would highly recommend. 5 stars."
November 16, 2014
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5.0 out of 5
"The costs are rather steep. A longtime customer like me could be given a few breaks!!"
October 21, 2014
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- Rosemary from Columbus, OH
4.5 out of 5
"i was very happy with my visit there & very pleased with the assistance."
September 08, 2014
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4.4 out of 5
"I have rented from here for almost 2 decades. I would prefer if we didn't get threatened with a lean and/or lock out before a month is past due. I know this is a business but people have unique situations too. I feel more like a valued customer if I'm not stalked for a payment that is late less than a full month. Other than that, I love the place! "
September 04, 2014
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- Annette from Columbus, OH
5.0 out of 5
"We LOVED Jean! She was so helpful in assisting us with the perfect place for our moving truck to back in to unload storage items. She was always friendly, personable and organized. I wish you could duplicate her for all your facilities!! "
August 28, 2014
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- Carol from Mount Vernon, OH
5.0 out of 5
"Lisa, the person who assisted me, took me on a tour of the facility, ensured I knew how to use the locks, was friendly and personable."
August 11, 2014
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- Juanita from New Albany, OH
5.0 out of 5
"Jean was very helpful and knowledgeable. I really appreciated her taking the time to explain everything to me. She provided great customer service."
July 25, 2014
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- Samuel Joseph from Columbus, OH
4.9 out of 5
"I met with Jean who manages this location, and she was exactly perfect in every way. She was very nice and polite, she answered all of my questions and told me so many I didn't realize I needed to know. She was truly a real pleasure to do business with."
July 25, 2014
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- Jeffrey from Columbus, OH
5.0 out of 5
"Jean at the office is awesome. The property looks very clean and very well maintained. When I see Jean around the complex she always checks in to say hello and to see if there is anything I need. She is great. She makes me want to use this storage location and never go anywhere else. We looked at SEVERAL locations and we are very glad to have picked this one. "
June 07, 2014
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- Angela from Rootstown, OH
5.0 out of 5
"The lady was very friendly and quick. I liked that she offered me products and services. I did buy a lock for my space. I will tell friends to use the Cleveland Ave location for these reasons."
May 31, 2014
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5.0 out of 5
"The service was great. The security was great. Everything was clean and ready. The process was quick, simple, and informative."
May 29, 2014
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- Victoria from Sunbury, OH
5.0 out of 5
"I didn't expect an on site manager. I was very pleased with the ease of use."
May 29, 2014
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- June Alice from Columbus, OH
5.0 out of 5
"I was very satisfied with Uncle Bob's storage facility. Everything was explained to me fullyx where as I had no trouble understanding. I'm a very happy customer."
April 25, 2014
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- Preston from Columbus, OH
5.0 out of 5
"Staff was very courteous and helpful, both on the phone and in person. They helped to make a long day a little better. Very professional! "
April 25, 2014
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3.8 out of 5
"I selected 'Unsure' because unlike other storage locations, the lock has to be purchased on location-the lock is specific to Uncle Bob's [Life Storage]. I'm not sure if other customers would like this feature as I did not also. "
March 26, 2014
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- Carolyn from Westerville, OH
5.0 out of 5
"I wish there could be a dumpster on the property for disposal of small"
March 18, 2014
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4.8 out of 5
"I have nothing at this time. THANKS for a great job!"
March 01, 2014
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4.6 out of 5
"I was disappointed I couldn't change my billing date."
March 01, 2014
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- Everene from Columbus, OH
5.0 out of 5
"We are very appreciative of the extraordinary help and genuinely friendly attitude the management staff extended to us. The storage rooms were exceptionally clean and we will use your facility whenever we have need of a storage facility and would be glad to recommend you to others. Thank you again for your service. "
January 24, 2014
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5.0 out of 5
"I had a great experience storing my things at Uncle Bob's [Life Storage]. I felt like my things were safe, and just overall had a good experience. I will recommend if I ever know anyone needing a storage space."
December 24, 2013
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- Bishara Jamil from Columbus, OH
5.0 out of 5
"very professional staff and very helpful . secure and trustful. "
November 24, 2013
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- Suzanne from Columbus, OH
5.0 out of 5
"I was completely satisfied. I can't say enough about my experience. Thank you very much!"
November 24, 2013
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5.0 out of 5
"appreciated the friendliness of the staff, my stay was very comfortable."
November 23, 2013
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4.5 out of 5
"The only thing that would would give me pause for a referral is price. Is it affordable for that specific person? "
November 07, 2013
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- Valerie from Westerville, OH
5.0 out of 5
"I liked that I was able to get into my unit 24 hours a day if needed. When we were moving some things out of our unit, the office manger came by to see if all was okay and even brought us some water because it was a hot day. If we should need a unit again i would call Uncle Bob's first, Thank you. Valerie"
September 23, 2013
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