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*Storage unit size is approximate.Offers and promotions are restricted to specially marked spaces based on availability. Offers and promotions may not be combined with other offers or promotions, and are limited to new rentals - space transfers and additional rentals are excluded. Pricing and discounts may exclude fees and costs for additional services.
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We at Life Storage want to maintain the best storage facilities in Columbus, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Snez was great ! She had great customer service and was very helpful in all ways she could be even went out of her way to make sure we knew where we were going and how to access it easiest also to make sure we had a cart to move everything. Thanks so much Snez!"
"Never had a storage unit before and for my first experience, I loved it. Tina is amazing ♥️ Helped me so much. It’s climate controlled which is great. When I moved most of my things out I had no issues with bugs or mine which is something I was worried about. No worries, everything is in good condition still. Thanks Tina!!!!!"
"It was great having my prized bike stored here, will definitely do it again when I'm back out this way. Tina M. is great and very much a people person and informative on the different options and availability spaces. Great Deal!!!"
"As bad the company is as a whole, Tina was the ONLY bright light of the entire process! With constant over billing, raising rent, ect Tina always had my best interest in mind. Very professional, and understanding to say the least! Thank you Tina for putting up with me, and always looking out!Good luck in all you do, and God bless!"
"Excellent customer service!! I can’t speak on the unit yet but I will update when we move our stuff out in a few months. Getting everything set up was fast and easy. Tina is really kind and great at her job! 5 star 💫 employee for sure!"
"Going thru a rough patch and worked with TINA she was so helpful, answered all my questions, (which were a lot and im sure annoying ) but she was kind, caring and curtious. She takes PRIDE in her work which is rare these days. Place was clean and well maintained. So if you need a unit go see TINA she Rocks. Thanks for your patience with me and all you do."
"This place is a good place to store your things the people are real nice and respectful they take you to the storage place you want to look at and have all kinds of product inside for your needs for packing"
"Tina was great. Me and my family moved back to Ohio from Vegas and she got us a great deal. First month free and the process was quick and easy. Tina was really great very professional and sweet. Made me laugh the entire time I was in the office. Recommend this place for shore."
"I used the space for a couple months with no issues and my items were secure the whole time. Plenty of entrances around the building, so no matter where your unit it, it's quick and easy to access. No matter if your using your personal car or something bigger like a 20' moving truck, you'll be able to drive around the whole building and fit under the awning above the double doors. The inside space is clean and there's enough dollies that you should be able to use one whenever you need to.
This is all great, but for me, customer service is what makes or breaks a service. For instance, a service may be mediocre, but if customer service can work with you to accomodate what you need, that's worth more than a great service with bad customer service. In Life Storage's case, they have really great services/spaces accompanied by really great customer service.
I've rented with other storage units, and faced in-flexible move-out policies, random prices hikes, etc. Life Storage never did that to me and furthermore, when I needed an extra couple days past the end of the month, they didn't charge me for a whole month extra. That means a lot and that's what I'm going to remember when me, my friends, or family need storage unit services again!"
"Tina was great. I had difficulties signing up online. Called the store talked with Tina and I came into the store and she helped me with everything. She showed me the unit before starting the rental so I knew for shore if it was the best fit for me. Process was quick. She even signed me up for a promotion that fits my financial needs as of right now. Overall I am very happy and want to say thank you to Tina and LifeStorage for helping me."
"Tina was awesome. Very polite and professional. She showed us a few different size units to better fit our needs. Informed us on which merchandise would be best for our furniture and collectables. Going to tell family and friends about this location. Very clean and very professional."
"Tina was fantastic to deal with and very patient getting things set up and organized when the web site would not allow me to log in after creating an account. Fantastic job and very knowledgeable and patient. Major kudos to Tina for fantastic customer service."
"Went in to get some information on a unit. And I must say Tina was very professional and outgoing. I reserved a unit with her for next week. Can't wait to start this journey with this company. In this unfortunate time in my life."
Tina is amazing! She assisted me with my needs in finding a unit that will fit all my stuff. Time provided me with the best customer service that I’ve ever experienced! Thank you for taking the time to really explain to me the importance of inside units VS outside units with climate controlled settings, so my belongings will not o my be secure but it won’t get ruined. Thanks Tina!"
"I have to say I caught a couple places and Tina was the best help thank you so much for helping me with everything is show me everything today hopefully I'll be doing business business with you guys soon have a good day and thanks again Tina you have a great day also"
"Justina was so professional and knowledgeable about the policies and units available here! I appreciate all the advice she gave when I stopped in, trying to decide where to store my belongings while I move. She made this process so much easier for me, and there is 24/7 access to the units!!"
"I came into this location with my mother , I normally don't leave reviews but I have to let everyone know about the young lady that helped us today. She absoloutly went above and beyond for me and my mother , showed us the difference in unit sizes , all while juggling the phone and handling other customers questions . What a multi-tasker! If I had to pick a reason as to why we chose to rent from life storage it would be because of this young lady and the passion she brings with everything we witnessed today! If you ever go to this location ask to speak to Tina you will not be disappointed . If she can help in any way she will!! I don't know if emoyees actually see or even read these reviews but if they do thank you so much for all your help today Tina! You were amazing!"
"I've had the most wonderful experience with Life Storage on W. Broad St. Tina is excellent and extremely helpful. My move in was super easy, and quick. I wouldn't hesitate to recommend this location to anyone in the market for a storage unit."
"Tina Merriman was amazing she found a promotion that fit our emergency situation this location is way better than Cube Smart which is the company that was there before them, her customer service alone was exceptional thank you so much Life Storage"
"Lyndsey was so amazing! Moving was a disaster that day and she was so sweet and understanding and helpful. She was probably the only reason I did not have a full blown melt down after everything else had gone wrong. Her smile and calm tone of voice definitely made my day a little brighter. She deserves any and all praise from her higher ups and definitely deserves any awards including a raise!!! It helps me to know my belongings are safe and sound at Life Storage and that when I come to face my disaster of a unit (organization failed us the day of move in), I can at least smile knowing I will probably see her sweet smiling face!! Thank you Lindsay. I appreciate you so so much."
"I was so happy to have dealt with such a great lady at this facility. I have been in a few times with other ladies at the front desk, could be very nasty. However, I believe her name is Tina, she was exceptionally helpful. I was having a very hard time offloading a trailer for my aunt and she went upfront grabbed 2 carts and came down and gave them to us. I wasn't even aware of the carts. Nobody has informed me before this day. As we were leaving I seen her picking up trash and wiping windows down. I loved that she is that motivated to do her job, help others as well as keep the lot and face of the building looking great for current and future customers! I will continue to refer people to this location!!"
"Lyndsey C. is absolutely amazing! She is great with people and definitely helped us out!! Highly recommend storage with this place!! Clean, nice people and willing to help with anything!! Gooooo see Lyndsey today!!"
"Awesome staff - Lyndsey is super helpful, she went through all of our options for upgrades and potential cost savings. The units and building are kept clean, and as a bonus they offer carts to help transfer your belongings from your vehicle to your storage unit! My only wish is that there was 24 hour access!"
"I have to share my experience at this store ! I went into the store this morning with a whole host of issues due to a loved one passing . Tina was incredible . She was more help than I could imagine! Long story short it is because of that young lady me and my wife had one less thing to worry about it and the thing is you felt it! From the moment we walked in she greeted us with her words and solid eye contact and as she heard our store and why we were there I could tell her sympathy and responses were genuine and very organic in nature ! I've been alot of places and shaken alot of hands and Tina has by far made my experience with life storage one of the most memorable. Thank you Tina for everything you did for us today!"
"Lyndsey C. Was a blessing and most helpful ina short notice if time with answers and clean units available right off the bat. I have been with the storage for a good time but needed another unit quickly. She was quick, calm and helpful on every question I had and assisted me with getting my new unit.
Clean, friendly, amazing customer service."
"This is the beat storage unit place I have ever been to. I have been an owner of a storage unit here since I was in college. Great air control within the units and the most reasonable priced places in the city of Columbus. The manager, Lindsey, has phenomenal customer service skills and gets the job done."
"I love this place I will definitely continue to keep using them and tell my friends and family about them. The reception is although I do not remember her name cuz I am bad with names was super knowledgeable. And helped me through the process 100%. I highly recommend going to this storage unit place they know exactly what they're doing and are there to help you. All you have to do is ask the process was the easiest I've ever been through in my entire life. Thank you Life storage you will definitely be my storage unit for my future."
"I went into life storage today for the first time ever, and i was super nervous. I just recently graduated and i needed help moving some of my stuff into a storage unit, i had no idea how to do any of it. I’m SOOOOO thankful i went to life storage because they really have the most helpful staff. I talked to a nice front desk lady named Tina, and she helped me get the best unit for my price range, told me how to set everything up and then proceeded to give me a tour. she reassured me about all the worries i had and then gave me their number just incase i had anymore questions or concerns. i’ve never met anyone with such great communication and people skills. i’m so happy with my decision and experience"
"I'm almost positive I've already left a review, and the same manager that saved their online reputation before... saved them again. This time was the west location. Now about the Whitehall location... had some confusion, exchanged words with a on site manager. Went home, slept on the interaction. Returned the following morning, exchange with the same manager went totally different. We exchanged pleasantries, apologies and auction stories. Funny how things turn out when you communicate. Earned my business and respect."
"They let the main doors break and I came to get my Christmas stuff just to find out they office is closed so I effectively cannot access my property that is paid for. Really unprofessional. Should definitely be able to afford to have the doors fixed immediately."
"Life Storage took over this former CubeSmart location, and they have been just wonderful. Since Life Storage took over, everything is clean, carts are always available for use, and the new manager (Jess) is extremely dedicated to making this location and its customer service the best that it can be. I recommend this location whole-heartedly."
"Very friendly staff, the price beats all the competition around the area. Carts to move belongings in and out of your very clean and spacious storage space. Updated lighting in units and hallways. Open for most of the day. Definitely would recommend if your in the need of storage."
"What a Great experience I had today here. I currently have a storage unit here. I purchased a new bedroom suit and it would not fit in my current unit. Tracey whom was the customer service person found another unit for me to lease just a few units down from my current unit. Then as I was struggling to unload (by myself) what was a very tricky piece of furniture, Tracey came out and helped guide me down the ramp and opening the doors. Not only once but at least four times. In the current times it is veey rare that you find people as Customer Service oriented aa Tracey. Hey Cube Smart.......give that Girl a raise lol!!!"
"I am a nurse, during my deployment to Florida for COVID-19 I was unable to physically move my belongings out of my home clear in OH. I reached out to CubeSmart and spoke with Tracy, she was awesome she allowed me to register online and assisted my boyfriend with our move while I was able to stay in Florida. Tracy made my move in and account set up seamless and easy. She provided my movers with the directions to our unit and assisted me with online set up. CubeSmart will definitely get a 5 star rating from me and continued business in the future. Thank you CubeSmart for making my move easy and affordable."
"We are very pleased with our experience at the West Broad Street CubeSmart. We found the facility to be very clean and the inside temperature very comfortable. Tracey was most accommodating and friendly. Extremely helpful as well. Highly recommend the West Broad location."
"Tracey was wonderful! Very thorough, always returned calls and answered questions. She goes above and beyond to make sure all customers have the best experience possible 😃 The facility was always clean and well kept, well lit and easy to navigate."
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
At Life Storage Facility #8341, we offer great property security systems and clean, affordable storage units to rent for the residents of Lincoln Village, Valleyview Heights, Garden Heights, Hilltop, and other neighborhoods in Columbus, OH. Call us with questions, reserve online, or click here to compare other storage units in Columbus.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Facility Access Hours
Monday: 6:00 am - 10:00 pm
Tuesday: 6:00 am - 10:00 pm
Wednesday: 6:00 am - 10:00 pm
Thursday: 6:00 am - 10:00 pm
Friday: 6:00 am - 10:00 pm
Saturday: 6:00 am - 10:00 pm
Sunday: 6:00 am - 10:00 pm
Storage insurance available (third party)
$29 admin fee
Payments due monthly, with a minimum of one month rental