Customer Reviews - Life Storage #725, Dublin
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We at Life Storage want to maintain the best storage facilities in Dublin, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Dublin (#725)
4.93 out of 5
based on 73 of our most recent Reviews
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5.0 out of 5
"I have never rented a storage space before. All options were thoroughly explained, free truck, online reservations, and packing resources! So much more than I expected."
May 25, 2018
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5.0 out of 5
"Theresa made my experience top notch. No matter where I would be I would choose this location agai."
April 23, 2018
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5.0 out of 5
"Personable and helpful, even brought us hot cocoa on a frozen day"
February 28, 2018
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5.0 out of 5
"I wish to single out Theresa as especially helpful, professional, and proficient!"
December 23, 2017
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5.0 out of 5
"Teresa is wonderful. Was exceedingly helpful during my stressful move. Thanks fir everything. I know my family treasures are safe."
October 27, 2017
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5.0 out of 5
"The staff at our Dublin Ohio Life Storage were extremely courteous and professional."
September 23, 2017
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5.0 out of 5
" The propert and drives are clean and clear of debris. The location is secure and the people working at the location are helpful and friendly "
July 27, 2017
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5.0 out of 5
"Gal at desk very friendly and explained/answered all our questions AOK. Storage unit is clean and dry and easy access. We are very happy and in fact gave your company name to our new neighbor just this afternoon."
July 26, 2017
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5.0 out of 5
"Process was pretty painless which exceeded my expectations."
June 27, 2017
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5.0 out of 5
"Theresa was awesome. She asked us questions about things we hadn't even thought about. She made us feel warm, welcome, and wanted."
June 25, 2017
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5.0 out of 5
"Very helpful, consderat and well maintained facility. "
May 01, 2017
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5.0 out of 5
"Please note: I answered this questionnaire, even though, as a resident of New York, my experience of recent years has been through phone contact with Theresa and Jeff, when I pay (I'm a senior not totally comfortable with finding my way to the online site to pay). I find this monthly check-in with them on the phone very important for me to feel secure about my property stored at this site. I can't say enough good things about them! They have been great -- and reassuring."
February 03, 2017
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- Chandankumar from Fairborn, OH
5.0 out of 5
"Friendly and very helpful staff. very much satisfied. Thanks! I would recommend to others."
January 02, 2017
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5.0 out of 5
"Teresa and Jeff are amazing!! They are ALWAYS friendly and helpful, & they are the reason we use this place!!"
November 23, 2016
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4.9 out of 5
"Staff very friendly, helpful and efficient. Very comfortable atmosphere."
October 24, 2016
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- Patrick from Shawnee Hills, OH
5.0 out of 5
" I just want to say that Theresa the manager is absolutely great to work with and made me feel part of something!"
July 27, 2016
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- Catherine from Dublin, OH
5.0 out of 5
"The people who greeted and helped me were indeed your greatest asset!
A pleasant experience"
June 23, 2016
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4.7 out of 5
"I have been very pleased with our experience with Uncle Bob's [Life Storage] both here in Houston and in Columbus, OH."
May 27, 2016
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5.0 out of 5
"Great location, fair prices, and super friendly staff."
May 23, 2016
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5.0 out of 5
"I love the staff at Avery Road. They treat me like family!"
May 18, 2016
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5.0 out of 5
"We are repeat winter storage customers. That should say a lot.One of our items stored was a sports car."
April 23, 2016
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5.0 out of 5
"Theresa was great to work with - friendly and knowledgeable."
March 26, 2016
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5.0 out of 5
"Everything went smoothly while renting the unit,all questions were answered quickly and clearly,everything went without a hitch!"
February 18, 2016
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4.3 out of 5
"I have rented space from you in the past and it was nice that the service although from a differently named company was as attentive as ever."
December 01, 2015
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- Barbara from Statesville, NC
4.8 out of 5
"Teresa, at your Dublin Ohio location has always been professional and very nice whenever I have had a conversation with her."
November 04, 2015
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4.9 out of 5
"we are quite happy with everything at Uncle Bobs [Life Storage].
Theresa is an excellent Manager."
August 28, 2015
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4.6 out of 5
"Everything was clean, well-maintained and location has easy access"
July 29, 2015
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5.0 out of 5
"My total experience was much better than next door at Uhaul. The lady that helped me was excellent. Her name escapes me, but she lives there. She even called me up to tell me that I didn't lock the unit properly and my things weren't secure. I guess I didn't slide the bar over enough. I was completely amazed that she was that attentive. Give her a big raise!!!
Thank You for an excellent experience."
July 28, 2015
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5.0 out of 5
"I really respect Theresa, my manager at Uncle Bob's on Avery Road. She's awesome!!! She is very proud of the work she does for UB and how well she maintains the property. She does a great job and is very friendly to the customers."
July 28, 2015
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4.2 out of 5
"All expectations were met. Would refer Uncle Bob's to anyone who needed a storage unit."
June 27, 2015
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5.0 out of 5
"The manager, Theresa, was extremely helpful. The facility was spotless. We feel fortunate a unit meeting our needs became available. Again, your manager is the best we encountered in our quest to find a suitable place. "
June 26, 2015
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4.9 out of 5
"Office manager always greats me and knows me by name and unit number. Amazingly social and respectful at all times!"
June 26, 2015
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4.9 out of 5
"Teresa has always been very professional and is an asset to your team."
May 27, 2015
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- Tamara from Woodstock, OH
4.6 out of 5
"Everyone was always very nice. It was a little inconvenient when I had given them a key to hold when I moved in, a service they said they offered. My key had been stolen from a vehicle break in a few weeks prior and when I went to retrieve my other key from them to move out, it was missing and could not be located and they had to cut my lock. So I was out my lock."
May 26, 2015
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5.0 out of 5
"Theresa is the best! Keeps us coming back year after year because she is so easy to deal with!"
May 23, 2015
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4.9 out of 5
"I loved my experience here and she ( the associate) made the experience top notch! Thank you. "
May 23, 2015
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4.8 out of 5
"All that I asked was answered and service expectations were met."
April 03, 2015
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5.0 out of 5
"Teresa was fantastic and handled our needs brilliantly with great professionalism. Extremely satisfied with our experience thus far and will highly recommend to anyone I know that is in need, particularly Teresa and her facility."
March 26, 2015
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- Melinda from Plain City, OH
5.0 out of 5
"This was my second time coming to this location. I will definitely go back again when I need storage!"
March 23, 2015
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5.0 out of 5
"The staff was very friendly and helpful. The were prepared when I got there even though I called several days prior to stopping in and had not scheduled an appointment time. "
January 28, 2015
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4.7 out of 5
"I usually only use my storage facility after hours but everything was great when I did stop in during hours. "
January 26, 2015
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5.0 out of 5
"Teresa is a very valuable employee. She has always been there for me and I now think of her as a friend. You could not ask for a better rep. For your company!!!"
January 23, 2015
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- Lucinda from Hilliard, OH
5.0 out of 5
"I love how she takes great care of my needs. She is always pleasant. I am well cared for. Thank you."
December 22, 2014
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5.0 out of 5
"Theresa takes great pride in this facility,she treats it like her own home."
November 25, 2014
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4.9 out of 5
"Although a bit pricey great facility and location. Teresa at the front desk was terrific too!"
November 23, 2014
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5.0 out of 5
"Theresa was fabulous! She was so friendly and sweet. She always recognized me and called me by name. I feel like I made a new friend! She is wonderful!"
November 23, 2014
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5.0 out of 5
"Very helpful and considerate when going through a stressful move!"
October 23, 2014
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5.0 out of 5
"I was so impressed with the Mgr. at the Avery Rd facility...so friendly...so professional! She deserves a raise!!"
September 24, 2014
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5.0 out of 5
"Theresa is always professional, kind and informative! She has made our needing to store our furniture much easier"
August 26, 2014
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4.9 out of 5
"The staff is excellent and very helpful I have had no problems.
Thanks Uncle Bob's [Life Storage]"
August 26, 2014
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4.8 out of 5
"The only complaint we have is that we have a 10x30 unit and it really needs a light toward the back. The hallway lights do not reach the back."
August 26, 2014
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5.0 out of 5
"Theresa was great at check in. Very helpful, pleasant and gave me lots of options for my storage needs. Made me feel right at home. "
August 02, 2014
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5.0 out of 5
"I find this facility very clean and very well kept.
Your associate was very helpful "
July 25, 2014
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5.0 out of 5
"The whole process was handled so professionally. I was very pleased. Being from out of town I relied on references from locals, one being Dominion Homes. "
July 24, 2014
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4.8 out of 5
"Your site Mgr at the Dublin, Oh location is truly outstanding!! Extremely professional, friendly & helpful.
Great experience.
Thank you!!"
July 23, 2014
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5.0 out of 5
"Theresa has been very helpful over the last several. I return from overseas rarely but I have had had to shift to a larger container size and stopped in for other purposes. She remembers me and has been very helpful and warm on all occasions."
July 09, 2014
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5.0 out of 5
"Please add a not applicable column to your survey. I haven't had to interact with anyone from the office since I started renting the space. That is because everything is just fine and runs like clockwork. The first couple pages of your survey assume I have to interact with someone."
June 27, 2014
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5.0 out of 5
"The woman in the office was extremely efficient, pleasant and helpful."
June 26, 2014
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- Jeffery from Perrysburg, OH
5.0 out of 5
"Thanks. I had great service and location. I felt my things were secure and the facility was neat, clean and well maintained. Will refer others to you."
April 26, 2014
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5.0 out of 5
"Theresa , the on site manager, was very helpful and informative. The facility was very clean and we'll kept and maintained. I would and will recommend this storage facility to anyone looking for storage."
April 25, 2014
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5.0 out of 5
"The facility was nicer than I expected from viewing your web site. The staff person was great and very helpful."
March 26, 2014
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5.0 out of 5
"The property manager is fantastic. Extremely knowledgeable & helpful! I could hang out with her she is so great!
Good choice, I would recommend Uncle Bob's [Life Storage] based on her and the cleanliness & dryness of the facilities."
March 01, 2014
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5.0 out of 5
"This was one of the best customer service experiences at any business. Theresa was courteous and helpful. The property was really clean and well maintained. Everyone that stopped by during the time I was filling out paperwork was also greeted with a smile. "
March 01, 2014
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4.6 out of 5
"The manager is very friendly and helpful - whenever I need anything she takes care of it quickly!"
March 01, 2014
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5.0 out of 5
"We only moved because we moved our office out of the near area."
February 25, 2014
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5.0 out of 5
"Teresa from Uncle Bob's Self Storage (Dublin, OH) was always very nice and very helpful when I had questions. She always kept the facility very clean. She is a very valuable employee."
February 23, 2014
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5.0 out of 5
"The person in the office was extremely helpful and pleasant. She was a pleasure to work with.
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February 23, 2014
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5.0 out of 5
"This location is very well run, always looks clean and neat. The manager is very concientious. On one occasion she noticed that I had put the lock on without sliding the locking mechanism into the proper position to secure the door, and gave me a call to let me know the unit wasn't secure.
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January 26, 2014
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5.0 out of 5
"Teresa is always great to work with. I return every year for seasonal storage because of her!"
December 31, 2013
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5.0 out of 5
"Office Manager Theresa was especially helpful and a pleasure to do business with."
December 23, 2013
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5.0 out of 5
"Theresa at the Avery Rd. location is personable, professional, and the reason I continue to use Uncle Bob's [Life Storage]!"
December 17, 2013
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5.0 out of 5
"Theresa was terrific. Every concern we had, every issue with the move that we confronted, Theresa presented options and alerted us to resources. Theresa does a fantastic job, and displays great pride in the business, the facility, and her own performance. We have rented three units at this Uncle Bob's [Life Storage], and have felt exactly the same gratitude towards Theresa and appreciation of her efforts."
October 23, 2013
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4.6 out of 5
"The office and storage facility were tops... very clean and easily accessible. My belongings were dry and safe without any signs of "critters" and dirt.
The managers for Avery Road in Columbus, OH were excellent and deserve special recognition!
My only complaint is the price increase (30% over 2 years), which is why I emptied my Uncle Bob's [Life Storage] unit and only gave 4 stars for meeting my expectations and overall satisfaction."
September 23, 2013
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