Self Storage Units near Cleveland in Richmond Heights, OH, 44143

"Juanita....is the best representation of top notch customer service. I'm grateful for all the help I have received here at Life Storage!"

"The front desk was excellent! She was very warm and friendly AND answered all the questions I had. Definitely would recommend. She went above and beyond to make sure I felt comfortable with my unit. Give my girl a raise!!"

"I've been with this storage company for years. The staff is friendly & professional. The facility is very clean and secure."

"Very clean place. Alithea was very helpful & made the rental process easy."

"Friendly staff, clean facilities, and secure units. Could be difficult navigating to find your space the first time, but once you get used to it, it's not so bad."

"Very clean always. The 2 women in the office customer advocates. Very helpful always... Great place."

"My experience at Life Storage with Juanita was very cool, she was extremely patient with me, and nice. I didn't have a clue as to what I was doing, but she explained everything to me in detail. Thanks again to Juanita."

"Would like to give a nice shout out to Heather, Jim and Alithea at the Richmond Hts facility. They were unbelievably helpful, professional and accommodating today as they walked me through the rental process. They made it simple and smooth. I was happy to have worked with them!"

"Accessible and clean"

"Alethia Is great to work with from renting to vacating the unit for college dorm storage. We will be back in May!"

"We’ve had a great experience renting our unit. Alithea really makes this place amazing! I honestly don’t know how she does it all. And she’s always personable & smiling when you see her. Which is next to impossible with customer service these days, but she does it. I hope you’re paying her the big $$$ because she deserves it! I would recommend renting a space from here because it’s nice and clean, it doesn’t smell, it’s simple to sign up and access, and affordable. Alithea will surpass your expectations with her knowledge of products and welcoming hospitality. It’s a winning combination!"

"Friendly service is the default lead by Alithea!"

"Alithea is so kind, patient, and helpful. She's been a life saver in assisting me with a storage unit and utilizing the carts. I couldn't ask for better customer service."

"Good location and friendly staff. Would use again"

"Great location, friendly staff, easy to understand the terms of renting, great for what I need"

"Alithea is a great help! She is very accommodating and able to answer any questions I may have. Thank you so much."

"Life storage doesnt take "partial" payments so if you fall a month behind they wont take a months payment or incriments to catch up but MUST be paid in full. They DONT work with you at all. So dont fall behind!!!!"

"Nice and courteous staff. Easy check-in and clean facilities. The store manager, Alithea is friendly, helpful, serves fast, and very professional."

"Althea was extremely helpful in navigating the best location for ease of load in and out. She is willing to go above and beyond to accommodate. I understand the reasoning behind it, but I wish there was a way to reserve and use carts when the office wasn't open though."

"Had couple bumps with getting into my storage units over the weekend because elevators weren't working but they were fixed the next day. Also, store manager, Alithea, was amazing and very professional! She helped me sort everything out the following day."

"Not so great..only the doors to go in..no drive in place..no carts unless they are open too..and it's by the shady Richmond mall that's abandoned"

"Very clean easy access"

"AMAZING CUSTOMER SERVICE on 3.1.22👍🏼👍🏼"

"Althea is a wonderful Store Manager"

"I rented my unit online and then stopped by to put my lock on the door. When I walked into the office, immediately Lorrin asked how she could help me. I said that I had a new unit and before I could even ask, she said she would walk me through what I had to do. She then showed me how to get to the unit and also the location of the freight elevator. Not needed the lock that came with the rental, she credited my account and then told me how to get a cart when the office is closed. I cannot say enough positive things about Lorrin!!!"

"Lorrin was very helpful with getting my mom a storage especially on a short notice. Was very helpful and patience."

"Lorrin is the best at customer service and making sure every customer is fully satisfied."

"Althea and Lorrin are very professional, lively and helpful. I truly appreciate their willingness to be patient and thoughtful! They both made my experience very easy and pleasant!!!!!"

"Loren the Store Rep was very helpful and displayed great customer service and personality. She showed me available storage units, offered products and services, and help me bring boxes to my car. She communicated the terms and pricing to me very clearly. I recommend her services and this facility. Thanks Loren for your help."

"Love the service here!!!!!"

"Very clean and roomie"

"I was assisting a friend but, it all seemed acceptable."

"Customer service was great…location is clean and convenient. 10 stars to Alithea for dealing with my attitude with professionalism when I was having a bad day🥰"

"Alithea made this a seamless process! She was very helpful, friendly and professional and she explained the entire process from A to Z. I'm so glad I chose Life Storage. Thank you so much!"

"Alithea was truly the most knowledgeable person I have spoken with regarding storage. I had rented a unit but needed another one due to my misjudging the space I needed. This women was like a mathematician, asking me all the right questions and really educating me on the space I would need just by me describing the items that I had that needed to be stored. Guess what? She was right on! Although I should have guessed that I needed a bigger space from the get-go, she pegged it right the second time. It was a relief and satisfying knowing that I made the right decision due to her expertise, and she wasn't bad on the eyes either! Thank you Alithea, because of you I will continue to use Life Storage for the foreseeable future!"

"The Staff members are nice and wonderful they are helpful also has patience with client's."

"Friendly, professional staff, great clean storage units, highly recommend this location"

"Alithea was very helpful setting up a new unit rental. Very clean, well-kept site."

"Awesome customer service"

"Nice place just wish they had more then 2 exit & entrance . Storage you is all the way on the other side of the building & have to carry stuff tooo far to get to & from the unit"

"Alithea was a huge help. Got me going quickly and was very pleasant to work with."

"Very interesting"

"Awesome service."

"Great locations with clean, secure, and easy to access unit. Lots of different units to chose from. The staff is very helpful and attentive. They stay on top of issues. There’s also restrooms for those longer moving days. Highly recommended!"

"Great prices"

"Great and super easy to rent"

"Staff was very friendly and helpful!"

"Amber was awesome, i looked into a storage space early this morning and i just secured one. She was very informative and sweet. I appreciate her patience during all of my questions and she was nothing but honest. Thanks again Amber!"

"If there was a rating lower than 1 star I would choose that. Made a payment four days earlier than it was due, payment was due on the 11th, and the payment was successful. I was even sent a confirmation email. Than six days later, they send me an email saying that the payment failed, after saying it was successful, tacked on a $30 fee and expect me to pay in full. Ha, yeah right. Goodbye LifeStorage"

"Amber was great! She made everything quick and easy! Answered all my questions and provided me excellent customer service. Would definitely recommend coming to see Amber at the Richmond heights location!"

"Keep up the good work"

"Descent and clean. Very expensive for such a small space. 5 x 10 x 8. $100 with insurance."

"Amber was amazing! Got exactly what we were told we’d get!"

"Big and well managed"

"The staff here is amazing. Very funny and very awesome. They were 100% helpful and informative. I give this place 5 stars + a million just for the staff alone. :-)"

"I was impressed with the service Alithea gave. She personally walked with me to show me the size of different units. Thank you"

"Very clean, secure, and good rate for storage."

"I’ve been going back and forth on whether I should get a storage unit or not for some business items. I drive by Life Storage on a regular basis and finally walked in one day. In July, during the pandemic, I was greeted by Char who solidified what I was told over the phone by another representative. They had a great special going that I couldn’t pass up! They answered all my questions and eased my doubt. The facility is about 5 mins or less from my home so it’s the perfect location! I was reassured as Char showed me which unit she thought would suit my needs. She was right I had more than enough space and more. I thought I need more! Chat was very nice and we talked like old friends! Every now and then I would stop by just to say hi and if she wasn’t busy we would chat for a few minutes. She isn’t pushy and she knows how to accommodate customers. She even told me about some much needed storage products that I’d stop by to get to use at home as well like plastics covers and boxes. The facility is very clean and pretty much new, a few years old I think! It’s really nice! It’s easy accessible for us renters yet secure and private to the rest of the public. I feel better now that I decided to rent a storage unit from them! It really came in handy! I’m definitely referring this place to others."

"Awesome service Amber truly goes above and beyond to help! Would highly recommend this location!"

"The facility was very clean and well lit. The staff was always nice and helpful."

"Customer service is good, but I would recommend updating the doors so when people move in they automatically open vs those door stoppers that are a pain and move."

"If I would’ve given this rating when I moved into my storage locker it would’ve been five stars because I was really impressed with everything and everyone that works there. Unfortunately now it’s dropped down to one star because they lied to me about move out procedure and I got charged for a whole month I was only there for five days. Before I moved out I specifically asked about paying on the 25th but moving out on the first and she told me that I would be getting the difference in money returned. That was a lie"