Customer Reviews - Life Storage #204, Batavia
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We at Life Storage want to maintain the best storage facilities in Batavia, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Batavia (#204)
4.81 out of 5
based on 54 of our most recent Reviews
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- Michael from Cincinnati, OH
5.0 out of 5
"Jamie and team do a great job with Rt. 74 Life Storage !!"
January 23, 2019
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- Anonymous from Urbana, OH
4.6 out of 5
"They were very informative professional to understand the contract agreement also very helpful given us a tour of the units and parking area appearance of property seem to be well-maintained"
November 16, 2018
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5.0 out of 5
"Employees are awesome. I can not say enough about them"
July 19, 2018
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5.0 out of 5
"By making products, availability, and service available when needed"
April 29, 2018
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5.0 out of 5
"You guys are awesome! If there's ever a time where I need a storage unit again I'll definitely be going back to you!"
February 24, 2018
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5.0 out of 5
"I'm most impressed by the staff and cleanliness of the climate controlled building. I'm sorry not to need it anymore thank you. "
September 24, 2017
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5.0 out of 5
"Very nice and polite and answered my questions before I had a chance to ask them.
Come"
July 26, 2017
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- Jessica from Williamsburg, OH
5.0 out of 5
"The store and grounds are clean and neat, I will definitely use this store again for my storage needs."
April 23, 2017
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5.0 out of 5
"This is the third time I have used this facility. I chose it because of my past experience with the associates and the rental areas. Again they have made me feel they I chose the right."
April 11, 2017
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4.9 out of 5
"Everyone was so nice & I was very satisfied with everything!!"
February 18, 2017
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5.0 out of 5
"I was very surprised how the attendant went the extra distance and how nice the facility was."
July 26, 2016
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4.6 out of 5
"Would have preferred a larger unit for the price, but I chose local convenience instead. Otherwise very satisfied."
July 21, 2016
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- Jennifer from Cincinnati, OH
2.7 out of 5
"Your fees are to much should work on more deals especially for long term renters should have discounts the longer you're in the storage unit "
March 18, 2016
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- Linda from Cincinnati, OH
5.0 out of 5
"I have been a customer for a long time and have always been happy with the service"
February 27, 2016
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5.0 out of 5
"Nicole made it very nice and easy and accommodating for me. I would store again because of her"
February 23, 2016
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- Catherine from Batavia, OH
5.0 out of 5
"I have stored with this facility for many years, off and on as needed and am always treated well."
February 20, 2016
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- Amanda from Blanchester, OH
4.4 out of 5
"I was trying to pay online and it doesn't say why my bill is 211 dollars and some change when it is normally about 178 dollars. "
January 06, 2016
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4.9 out of 5
"The staff at the storage facility on old 74 in Batavia, Ohio are a credit to your company. They are very professional and friendly."
December 24, 2015
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- Stephanie from Batavia, OH
5.0 out of 5
"The woman I talked to, I think her name was Court, was extremely nice, professional, and courteous. She explained everything to me. She was a great help."
December 18, 2015
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5.0 out of 5
"Nothing else everything was perfect thank you all so much"
October 23, 2015
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- Carey from Cincinnati, OH
4.2 out of 5
"The insurance is the problem. 3 other place do not require it. It is the renter's problem unless it is something that falls on the owners responsible"
October 23, 2015
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5.0 out of 5
"Court and Nicole were always fantastic! Great sense of humor and awesome at taking of the property and customers! We will definitely store with them again in the future! You go girls!!"
September 26, 2015
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- Charles from Cincinnati, OH
5.0 out of 5
"The young lady was polite, kind, descriptive of everything asked of her. Very helpful."
August 27, 2015
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4.9 out of 5
"Outstanding service, I requested two storage units due to the amount of my belongings and the representative called to advice me that there was a larger unit available if I was interested. Which I accepted, when I arrived, the representative was very helpful, and knowledgeable. I would absolutely recommend this location. I felt that she gave us her full attention and made sure we understood the details, and where our unit was located. With a moving out of our home, and moving into our new home, this was one of the only “easy” task that we experienced. Pricing of the unit was reasonable for the size, and location. We took advantage of the free truck rental which was a huge bonus in moving. Only thing I would recommend is repavement of the lot. Many pot holes, which our joke became if it makes it out of the parking lot it will not fall out of the truck. "
July 29, 2015
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4.0 out of 5
"The reservation part of the service was fantastic and efficient. I was able to borrow the truck and brought a load of household items to storage. When I arrived, I couldn't gain access to the facility because my code wasn't properly programmed. After 20 minutes on the phone with customer service, I was able to get in because they remotely opened the gate. I ended up unloading my storage unit during a thunderstorm because of the delay in getting in."
July 29, 2015
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5.0 out of 5
"The only issue was that the hand dolly was broken and we had to find one to use that morning. Aside from that, it was a great experience."
July 28, 2015
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5.0 out of 5
"This was a quick need situation and your company worked with us to help us accomplish our goal. It really helped that they made us aware of the one time use of your truck. This was great, we were able to make the move in one load."
April 27, 2015
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4.9 out of 5
"Great storage units and I will definitely recommend you guys! Great staff!!"
April 26, 2015
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- Miles from Cincinnati, OH
4.4 out of 5
"The gate was normally open during the day. I don" see how someone in the office can monitor that is being done in the furtest units. Also the drain sewer IS EXTREELY recessed."
April 23, 2015
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5.0 out of 5
"The two young ladies we very patient with me. I am an old man and have very bad hearing. Most people get annoyed with me for telling them to speak up and repeat themselves. But not the two of them. One of them even helped me dry the rain off my car before I put it in the storage unit. They are sweet."
March 31, 2015
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5.0 out of 5
"Both court and Nicole were so helpful. They are a great team together and they made sure that all my needs were met. I am slightly handicapped and I needed help understanding the process and getting moved in. They were so courteous. Even after I moved in, if they see me on the property, they always ask how I am doing and if I needed anything. Thanks so much Court and Nicole!"
March 31, 2015
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4.9 out of 5
"Amazing staff with great customer service skills. Staff went above and beyond during move in and after. "
March 29, 2015
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5.0 out of 5
"Nichole was excellent! Very attentive and helpful with everything, even assisting me with getting a lock. "
March 26, 2015
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5.0 out of 5
"I had great expieriences there. If not for the financial issues of my separation and pending divorce, I would still be a guest... Thank you.."
March 23, 2015
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5.0 out of 5
"Very helpful and understanding of our needs had everything we needed and this is a very clean and tidy Business we would not go anywhere else.."
March 11, 2015
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5.0 out of 5
"Court and Nicole are always so nice and patient. The other day our lock was frozen and they were super quick to help me out. We chatted for a while and they are so fun and full of life. I'm glad we chose this site to store. We had read all the reviews online e and they are spot on with the cleanliness of the property and great treatment by the staff! Thanks guys!"
March 05, 2015
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5.0 out of 5
"really great experience. the manager (corey?) was just excellent. very positive and helpful. moving in and moving out was very easy."
February 23, 2015
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4.4 out of 5
"Parking lot is the only thing that needs a little attention."
January 04, 2015
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- Bonita from Cincinnati, OH
4.8 out of 5
"Court, the Site Manager, is an asset to The Uncle Bob's family. Would definitely rent again, should the need arise. Thank you."
December 25, 2014
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- Gloria from Cincinnati, OH
5.0 out of 5
"They help me so much their truck was brought back broken and they got me another truck "
November 26, 2014
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5.0 out of 5
"Great place to store. We like how clean the place is. Very friendly, helpful staff. Court is always cheerful and easy to talk to. "
October 04, 2014
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5.0 out of 5
"I will absolutely store here again in the future as long as Court is still the manager. Had she not help me load my moving truck I would have never made it to the airport in time to catch my plane. She could tell I was majorly stressed out and was super sweet to offer help. Thanks Court, you totally saved the day, you ROCK!"
September 26, 2014
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4.6 out of 5
"I called to make a reservation, and was given what I asked for without hesitation or problems. I was shown a unit that was what I needed,and was easy to find and get into. The associate was polite, helpful, and knowledgeable, and did not take up more of my time than was neccessary."
September 18, 2014
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3.3 out of 5
"The office has been in the remodeling stage for quite sometime and I have not seen anybody while I go there. So I answered a 3 of 5 since I never see anyone. The lot is ok, but the front is good. I can definitley see that the manager takes pride in the appearence of the building & grounds. "
August 25, 2014
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4.6 out of 5
"I have been satisfied over the years except the past couple months the only thing that has aggravated me is the problem with the security gate not working properly, then it being left open all hours or can't get in . but that's the only complaint."
May 03, 2014
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- Christina from Amelia, OH
5.0 out of 5
"The lady who helped me was extremely friendly and she got the paperwork completed as quickly as possible."
March 26, 2014
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- Jennifer from Batavia, OH
5.0 out of 5
"The staff is very friendly and helpful. thanks for all u do."
March 02, 2014
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5.0 out of 5
"The lady who helped me pick out my storage and did my paperwork was a gem. If every business had her they would all have great business."
February 27, 2014
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4.9 out of 5
"I have rented space from this location on and off for the past 10 years. This is the best storage facility I have ever used. The staff has gone above and beyond what I would have ever expected from an storage facility even telling me if I had treouble on Christmas Eve they would come out to help with the gate, snow etc...The current manager and staff are great!"
February 12, 2014
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- Sherrill from Batavia, OH
4.6 out of 5
"I find Wendy and her staff to be very professional and it a pleasure to do business with her and your organization. Sherrill"
January 09, 2014
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- April from Montgomery, IL
5.0 out of 5
"I was very happy with the service I received at your facility "
November 26, 2013
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5.0 out of 5
"Under the circumstances, I am very appreciative of the professionalism with which management has been with your renters. I find it refreshing to see there are people still dedicated to making the costumer feel appreciated.
Thank you"
November 11, 2013
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- Jeff from Terrace Park, OH
5.0 out of 5
"Wendy was a great help during our 2.5 month stay and we will recommend Uncle Bob's [Life Storage] because of her."
October 24, 2013
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5.0 out of 5
"your manager was very informative and explained everything about your storage. very impressed with the service received"
September 18, 2013
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