Customer Reviews - Life Storage #7103, Durham
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We at Life Storage want to maintain the best storage facilities in Durham, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Durham (#7103)
4.80 out of 5
based on 43 of our most recent Reviews
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- Alexander from Durham, NC
5.0 out of 5
"Very friendly, helpful, and attentive. Rarely have I dealt with staff at this type of establishment who genuinely cared about what they were doing. Very very pleased. I would hire these people!"
September 29, 2018
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- Rebecca from Hillsborough, NC
5.0 out of 5
"Have been incredibly satisfied with the cleanliness, professionalism, and convenience of this storage facility."
June 06, 2018
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4.8 out of 5
"Very nice to work with. When we arrived at the storage unit we found a different lock on our unit. You were right behind me, literally, with my lock that had to be removed for maintenance. Very nice."
May 31, 2018
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- Deirdre from Rockwell, NC
4.8 out of 5
"The associates were knowledgeable and friendly when we arrived to Life Storage to store my son's college belongings for the summer. I am glad to have found them!"
May 24, 2018
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5.0 out of 5
"The employees are so helpful, friendly, and professional. The office is very convenient, and I can get to my unit, add items, and be on my way in a few minutes."
April 28, 2018
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5.0 out of 5
"Staff is always friendly and helpful. Grounds are well kept."
March 26, 2018
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- Christian from Durham, NC
4.8 out of 5
"IT would be nice to be able to pick your rent due date, instead of by the first of the month."
March 23, 2018
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5.0 out of 5
"I am very pleased and satisfied of the level of customer service that I receive each time I may call or visit."
January 02, 2018
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5.0 out of 5
"Very professional with an added bonus of excellent customer service."
December 26, 2017
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- Priscilla from Durham, NC
5.0 out of 5
"Pls recognize Tim, John, Ms. Jeannie and Charnise for excellence and esprit de Corp...thank you for your outstanding customer service "
December 23, 2017
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4.6 out of 5
"The transaction were professionally executed. I was totally satisfied."
July 28, 2017
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4.2 out of 5
"I had no negative issues with storing here, service was great."
February 01, 2017
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5.0 out of 5
"The friendly attitude of the staff was the added feature that impressed me."
January 05, 2017
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5.0 out of 5
"This specific store was awesome. I felt very comfortable and at home with the staff. There was no questions that they were not able to answer and they were very accommodating with my unusual schedule on the days I had to come in after their set times."
October 24, 2016
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5.0 out of 5
"Customer service is beyond my expectations from both agents."
May 31, 2016
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4.9 out of 5
"1st time renters of a storage unit anywhere and it was a smooth process."
May 25, 2016
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5.0 out of 5
"We needed storage for a brief time and Uncle Bobs was most accommodating to the point of helping us with your rental truck. Your facility was neat clean and exceeded our expectations. Your staff was professional, accommodating and friendly. We had a most pleasant experience with Uncle Bobs and we certainly plan to use them again. Great Job."
February 23, 2016
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5.0 out of 5
"I feel that the office manager Jeannie really cares about each and every customer. Also, your security team is alert and very helpful."
January 26, 2016
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4.6 out of 5
"The complex is managed great. The only thing I wish would change is being able to get in the gate after hours. I store a car there and at times it is inconvenient to get it back before the gates lock. "
December 25, 2015
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5.0 out of 5
"Excellent staff, always courteous, and willing to work with you if there is a financial crises."
December 19, 2015
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4.6 out of 5
"It was good considering I was last minute and had to take what was available "
November 23, 2015
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5.0 out of 5
"Just want to thank you for making our experience great??"
August 20, 2015
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5.0 out of 5
"I do not remember her name but the older lady at the office did a terrific job at accommodating my changing situation. She took care of all my problems promptly."
July 24, 2015
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- Sheryl from Chapel Hill, NC
4.6 out of 5
"I did not get my payment reminder yesterday (June 1st) or any time at the end of May. Luckily I remembered and pd this morning (June 2nd).
The payment reminder is needed and appreciated!
Thanks~"
June 02, 2015
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4.8 out of 5
"I feel safe and secure when entering the storage area."
February 25, 2015
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5.0 out of 5
"I was treated extremely well and loved the entire staff especially Trish (?)."
February 23, 2015
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3.3 out of 5
"Staff was not as happy to have me as a customer as I thought they should be."
January 26, 2015
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4.5 out of 5
"I was greeted promptly by helpful employees and was able to move my stuff in the storage unit without any problems. "
January 02, 2015
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5.0 out of 5
"Ms. Jenny at the Durham store was superb! She definitely deserves a customer service award from the company or some type of acknowledgement. I am glad to get my stuff but I will miss interacting with her."
December 30, 2014
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5.0 out of 5
"The staff is extremely courteous and friendly. Love them all :-) This will always be the place for my storage needs."
December 04, 2014
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5.0 out of 5
")(they both always go above and beyond tryin to help especially when its needed"
October 31, 2014
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5.0 out of 5
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Always clean and friendly. Only wished I had been able to get a smaller unit when needed, but it was busy season, so no complaints."
September 23, 2014
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5.0 out of 5
"Amazing employees, super sweet and helpful manager - thank you for making a stressful time so nice!"
August 23, 2014
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4.8 out of 5
"She was very helpful when explaining to me what the sizes looked likeas far as space."
June 26, 2014
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4.6 out of 5
"The locks you sell have a unique key. It was difficult to get copies made. I would not sell those to customers especially students who need copies made. "
June 26, 2014
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4.2 out of 5
"WE were surprised to find a nice wide open drive space and the unit was nicely cleaned with no leaks. The manager came around to make sure we were comfortable with our unit. The Place was well lit and there was no trash anywhere."
June 26, 2014
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5.0 out of 5
"The associated legitimately seemed interested in helping me throughout the process. She was kind and efficient."
April 24, 2014
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- Georgianna from Hurdle Mills, NC
5.0 out of 5
"i meant to check very satisfied initially. sorry. very happy with you guys."
March 19, 2014
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4.2 out of 5
"I came in from a long trip and the associate was kind and knowledge "
February 26, 2014
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4.2 out of 5
"Customer service is great when I stop by or speak with someone on the phone. Keep up the good work."
February 26, 2014
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- Sandra from Timberlake, NC
4.8 out of 5
"The couple that ran this facility were great folks. I have nothing negative to say at all."
January 28, 2014
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- Evan from Chapel Hill, NC
5.0 out of 5
"Ms. Jeanne is a wonderful representative for your company. She was thorough and pleasant to work with. I enjoy storing my belongings at Uncle Bob's [Life Storage] #176!"
October 31, 2013
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5.0 out of 5
"Your manager is very friendly & knowledgeable. I like that she gets to the customers personally and always greets you with a smile"
September 02, 2013
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