Customer Reviews - Life Storage #175, Durham
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We at Life Storage want to maintain the best storage facilities in Durham, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Durham (#175)
4.91 out of 5
based on 57 of our most recent Reviews
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5.0 out of 5
"Very professional and friendly. Your employee on Hillsborough Rd is a super person!!!"
November 23, 2018
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5.0 out of 5
"Tim and John are amazing, I love life storage and would def use this location again !!!"
November 23, 2018
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- Norma from Hillsborough, NC
5.0 out of 5
"I am very pleased and satisfied that I found you company. Thanks for being a great company we can trust."
January 26, 2018
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5.0 out of 5
"We were very impressed with the overall experience and would highly recommend Life Storage to anyone looking for quality storage."
October 27, 2017
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5.0 out of 5
"John was fantastic! So nice and helpful. It was a huge + for us to be able to use the truck for free to move in and for the small charge to move out. The space was clean, easy to access, and perfect for our purposes. We will definitely recommend to our friends and will use again if we need a storage spot. "
October 23, 2017
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5.0 out of 5
"I see that they are taking care to update doors and roofs when they are needed. Thank you for taking care of our stored things."
August 26, 2017
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5.0 out of 5
"John and staff always go above and beyond. tThey are an asset to your company . They do everything to ensure safety and up keep of facilities for everyone's benefit."
June 04, 2017
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5.0 out of 5
"Tim and John were outstanding!! They were soo helpful and helped me with a complex military move. I am soo impressed with with their customer service and I would definitely recommend this storage facility again. I read all the customer reviews online prior to coming to this facility and I can't thank them enough for all their help and assistance. Keep up the great work!!! Renee B. "
May 02, 2017
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4.6 out of 5
"My check-in process with John was a standout example of customer service. He took time to explain everything, answer all my questions, and did additional research when I had questions to which he didn't already have the answers. He did all this in a friendly, relaxed manner that took all the stress out of moving and storage. That's pretty amazing. Thank you!"
April 25, 2017
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- Cytesse from Charlotte, NC
5.0 out of 5
"The staff was always friendly and very helpful...Thanks for all that you do!!!"
February 26, 2017
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5.0 out of 5
"I have already recommended this location and this company. I have business account there and personal ones from time to time as I have moved locally a lot recently. Neat, friendly, helpful, good pricing. The staff is helpful with purchasing the right boxes, extending rental duration, etc. great customer service, solid pricing for the product."
January 23, 2017
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- Mystique from Greenwich, CT
5.0 out of 5
"Thought you went above and beyond what was necessary. Will definitely be renting again from you in May!"
January 23, 2017
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5.0 out of 5
"Excellent service very professional And understanding facility Thank you."
January 17, 2017
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5.0 out of 5
"Grateful for the use of the moving van at move-in and that I was able to reserve a space over the phone in the morning and secured it that night. I was even able to get a lock for the space while at the office."
November 28, 2016
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- Jacqueline from Manhattan Beach, CA
5.0 out of 5
"Your staff was amazing. They were polite, respectful, and responsive."
September 23, 2016
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- Gloria from Hillsborough, NC
5.0 out of 5
"From the moment I stepped I the office I felt welcome and appreciated for being a customer. John was courteous and professional . All my questions were answered and I really enjoyed our conversation. John is a valuable asset to your company in customer service and management. I would highly recommend your storage facility to anyone needing storage. I will be a repeat customer if the need arises."
September 07, 2016
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5.0 out of 5
"Just wanna say thanks.the guy that helped me was excellent!!!!
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July 24, 2016
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5.0 out of 5
"John is SUPER nice, and very helpful - you're lucky to have him as a representative of your company! Keep this guy around!"
June 28, 2016
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5.0 out of 5
"I've been a retail manager for 40 years. John is an extremely knowledgeable and professional manager you are lucky to have him."
June 18, 2016
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- Christine from Durham, NC
5.0 out of 5
"Thrilled with all of the staff members!!! When we first interviewed this location I really thought we were on Undercover Boss as John the manager was training - he was exceptional, beyond gracious & courteous and goes above and beyond to educate the customer as well as instill confidence that our belongings are in a great place!"
June 04, 2016
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5.0 out of 5
"I was extremely satisfied with the customer service and entire experience with Uncle Bobs [Life Storage]. I was nervous about using a storage facility for our belongings, but any interaction with the staff was such a pleasure and it was one of the easiest, most positive experiences I've had. Thank you so much!!!"
May 26, 2016
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- Ester from Titusville, FL
5.0 out of 5
"The manager at this location was very helpful and very detailed. He was very polite and respectful. "
April 25, 2016
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5.0 out of 5
"Just totally satisfied with the service, especially the phone reminder because I do tend to forget and I DO NOT want to lose anything thing in storage. "
April 01, 2016
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- Simon from San Francisco, CA
5.0 out of 5
"Very informed, welcoming, and helpful. Great experience. Good communication throughout the process."
March 23, 2016
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- Dori from Highland Park, IL
5.0 out of 5
"ALL THE PEOPLE I DEALT WITH WERE EXTREMELY POLITE AND HELPFUL"
February 25, 2016
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- Julie from Hillsborough, NC
5.0 out of 5
"Thanks for making that easy. Chris even came by to say thank you and check in on me when I was moving out. "
September 23, 2015
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5.0 out of 5
"I have stored belonging in several places in the Triangle area and Uncle Bob's was by far the most pleasurable experience I've ever had with a storage company. From the initial phone call to clearing out the unit, I was blown away by the kindness and thoroughness of the staff. Everyone I came in contact with made a personal connection while remaining absolutely professional. I would one hundred times over recommend friends and family to use Uncle Bob's storage units. "
August 26, 2015
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3.6 out of 5
"We never see the staff when we go to the storage. We see that the facility is well cared for so it appears they are doing what is most important, caring for the storage space. "
August 26, 2015
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- Jacqueline from Austin, TX
5.0 out of 5
"Uncle Bob's is a wonderful storage unit and Chris from Durham store 175 is so nice and helpful. "
July 24, 2015
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5.0 out of 5
"The manager was one of the friendliest and most helpful people I have interacted with. Great job!"
July 23, 2015
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5.0 out of 5
"The manager Chris is always more than happy to help whether its answer a storage question or anything he can help with..always calls me by my name"Mrs Lee". Who ever hired him deserves a raise n promotion. I would say the same for Chris but do.t want to lose him from our location but he definitely deserves a raise."
June 25, 2015
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5.0 out of 5
"I am very satisfied with the attention and information provided during our initial meeting. Chris, the employee who helped us, was very attentive, knowledgeable and nice."
June 25, 2015
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5.0 out of 5
"In a trying time of children going through their parent's household, we received excellent care and service from the staff. This really helped us a lot and we made sure to thank them."
May 23, 2015
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5.0 out of 5
"Very friendly.. Answered all my questions & gave me the best advice on products & services.. I bought a stack of boxes & he carried then to my vehicle, GREAT customer service!! ????"
April 27, 2015
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- Nancy White from Durham, NC
5.0 out of 5
"Chris has been wonderful to deal with and always very helpful and patient. I have recommended Uncle Bob's to several people due to my dealings with Chris.
More businesses should have more people like him."
April 17, 2015
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4.6 out of 5
"Any and all questions that I had were answered and explained."
January 29, 2015
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- William from Chapel Hill, NC
5.0 out of 5
"Extremely professional, courteous, and helpful. Could not have been better!!! Only surprise was how expensive it would have been per mile
To rent the truck for moving out. "
January 24, 2015
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- Yvonne from Hillsborough, NC
5.0 out of 5
"Even the office staff knew me by my first name. I always felt safe."
December 23, 2014
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5.0 out of 5
"The manager of my location Chris has been amazing to work with. He is a great find on your part. Have enjoyed storing at your location."
November 13, 2014
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5.0 out of 5
"Employees were far friendlier and knowledgeable than I was expecting. "
October 27, 2014
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5.0 out of 5
"I loved the store attendant Chris. He is not only a great professional but a really good person."
October 23, 2014
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4.9 out of 5
"The billing method was clear and very efficient. The property and storage was clean and convenient."
September 30, 2014
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5.0 out of 5
"Overall friendliness, being courteous, and professional"
September 25, 2014
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5.0 out of 5
"Chris is a great person and his assistant will is great too. they help me beyond their job description. thank you "
September 23, 2014
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- Nancy from Greenwood Village, CO
4.8 out of 5
"Everybody was extremely helpful and accomodating. Being from out of town, they made our move/storage effortless. Thanks for your help."
August 29, 2014
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5.0 out of 5
"The guys are always professional and friendly. They go above and beyond and make sure we are doing ok and our needs are met. "
August 28, 2014
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- Mindy from Burlington, NC
5.0 out of 5
"You helped us transfer a unit from one organization to another so we did not have to relocate donated items before we were ready for them. Thank you for making it easy!"
August 25, 2014
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4.5 out of 5
"Would be nice if you could pro-rate out... also would be nice to get the truck rental free on move out too"
August 25, 2014
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5.0 out of 5
"You guys raise the bar for storage!
Thanks so much!
Joe"
June 23, 2014
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4.0 out of 5
"Chris and Will are great at their jobs. Respectful and proficient! Going above and beyond whenever possible!!"
May 28, 2014
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5.0 out of 5
"I was very impressed of the outstanding customer service that Chris H. and Will D. displayed! They were very professional, informative, and courteous! I really enjoyed them!!"
April 23, 2014
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5.0 out of 5
"Chris was great to work with. He helped me to secure additional spaces as I needed them during a sudden, unhappy move. Chris was kind, knowledgeable,and efficient. I was very happy with the facility and his service."
March 01, 2014
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4.4 out of 5
"Now the people who works at uncle bobs is very nice people.there is a big difference at uncle bobs. Nice hope everyone keeps up the good work."
February 26, 2014
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5.0 out of 5
"Chris was so helpful when I met with him to explain what I had been looking for in a storage unit. His helpfulness was a huge part in our decision."
January 23, 2014
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5.0 out of 5
"Chris was extremely helpful & knowledgeable, very smoothly run location."
November 03, 2013
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4.8 out of 5
"I was concerned about the security of using a storage unit but Chris was awesome as changing my mind without knowing he was doing so!"
October 31, 2013
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5.0 out of 5
"This was the best experience that I've had working with a storage company. Chris was always SO helpful and made everything a breeze. It was nice to have such great service at a place that probably has hundreds of customers in a year."
September 25, 2013
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