Customer Reviews - Life Storage #370, Cary
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We at Life Storage want to maintain the best storage facilities in Cary, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Cary (#370)
4.86 out of 5
based on 68 of our most recent Reviews
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5.0 out of 5
"Thank you and your company for being very professional and sensitive to my needs for extra storage space.
Very good management team, keep up the great atmosphere."
February 09, 2019
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5.0 out of 5
"I had just found out my income was being reduced, so I was in a panic to find a cheaper storage space but met my needs storage wise. The lady that was on duty did a great job in helping me to calm down and get me through this tough time."
June 19, 2018
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5.0 out of 5
"Very good experience. The manager was particularly friendly, knowledgeable and helpful.."
April 23, 2018
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4.8 out of 5
"Janet, the store manager, does an excellent job for your company. She is kind, courteous and genuinely concerned about our being taken care of a professional and competent fashion.
It would be great if the company could/would supply two wheel dollies for customers to use when the need arises. The flat multi-wheeled carts are adequate, but there is sometimes a need to move items using a two wheel dolly. Thank you."
March 27, 2018
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5.0 out of 5
"Kraigan is an exceptional customer service representative/manager. Extremely professional, friendly, helpful and thorough. A true asset to this location!"
August 30, 2017
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5.0 out of 5
"I liked the ease it was to end my rental agreement when I finally moved into my home. I expected much more of a hassle and drawn out process. The only suggestion that I would have is in each building have a storage area for moving carts. Often you have to walk around and search for the carts if people don't leave them next to the elevators."
August 25, 2017
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5.0 out of 5
"I am new to the area/storage facility and the manager could not have been more helpful or pleasant - took time to make sure I was comfortable with the unit and the rules/regs of the facility....very nice person and very competent!"
August 17, 2017
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5.0 out of 5
"I want to complement your staff as they were extremely helpful and proffessional"
June 23, 2017
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5.0 out of 5
"The associate was very professional, knowledgeable, and personable. "
June 18, 2017
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5.0 out of 5
"staff were extremley helpful and friendly, they made the entire process very easy"
March 02, 2017
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5.0 out of 5
"Worry free hassle free. Thank you for helping me whenever I needed advice."
November 23, 2016
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4.8 out of 5
"We had a very positive experience and will definitely use your storage facilities again in the future. It was a real bonus to be able to use the free van! Thanks!
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May 23, 2016
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5.0 out of 5
"Very happy with Uncle Bob's storage. Consider it one of our best decisions when we moved here. Would highly recommend! "
May 18, 2016
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5.0 out of 5
"About the franchise as a whole. I have used Uncle bob's on at least 5 occasions, all at different locations, over the years and am always satisfied and recommend you often"
April 30, 2016
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4.7 out of 5
"We are renting office space, rather than storage space. I absolutely love the space. It has been a great move for our business."
April 26, 2016
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5.0 out of 5
"Personal helpful at all times, as well as over the phone thanks for the 1 year I was there!"
April 23, 2016
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- Tammy from Morrisville, NC
5.0 out of 5
"we just moved from one unit into a larger one to get all of our stuff in one location. even though this location is a bit out of our way we moved all of our stuff here instead of into the other storage company which was much closer to where we live. The overall experience has been great and we have recommended you to others several times already. we have found locations a bit cheaper but are not willing to lose the service, attitude and cleanliness level we receive here. Thanks for being the best storage facility we have ever been in - literally in 3 different time zones across this country. "
February 23, 2016
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- Edwin from Holly Springs, NC
5.0 out of 5
"Beautifully kept grounds and storage spaces, representative was friendly and helpful and took all of the time I needed to explain costs and procedures and to answer any and all of my questions."
January 26, 2016
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- Julie from Hales Corners, WI
5.0 out of 5
"first time ever using storage space
your associate was great explained the whole process helped me with appropriate storage space, very neat clean place, left me with secure feeling about leaving stuff stored with you
excellent experience, thank you and as I am from out of state had no idea where to go. Had to leave for airport same day so very very helpful and efficient!
wish we had Uncle Bob [Life Storage] in Wisconsin! thanks
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January 25, 2016
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5.0 out of 5
"The staffing members at this location are phenomenal. Informative, courteous, and helpful. "
January 25, 2016
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- Carolyn from Pittsboro, NC
5.0 out of 5
"As noted, we were very pleased with the services and properties that we used at Uncle Bob's [Life Storage], and are grateful for your presence near by. It was very convenient,as well."
January 23, 2016
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5.0 out of 5
"With just a single elevator, sometimes it is tied up. Having a second elevator would be a nice addition. I noticed recently some construction in the Uncle Bobs that we use, but not sure what is being built in. Thanks"
August 28, 2015
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5.0 out of 5
"The persons in the office are VERY professional, nice and accommodating, and have excellent customer service skills!
Your location couldn't be more convenient, and the service and facilities exemplary. Thank you~"
August 27, 2015
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5.0 out of 5
"We also have a storage unit at the Public Storage on Cary Parkway and we have not been nearly as happy with that unit. Your unit is cleaner, the climate control is better, and your staff is more professional and pleasant. "
August 01, 2015
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5.0 out of 5
"Everything went smoothly. The facility was clean and well maintained. "
July 28, 2015
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4.3 out of 5
"I thought the price was a little higher than most competitors, but it was worth the location."
July 23, 2015
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5.0 out of 5
"The staff was great Over and beyond the call of duty."
June 26, 2015
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5.0 out of 5
"Very neat and professional. Good property location and choice of units. Nice flat driveway, on approach to the units"
May 27, 2015
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- Mark from Winston Salem, NC
4.8 out of 5
"We had used Uncle Bob's in Atlanta for 2 years to store our son's stuff. It is the best place to store goods. We already knew how great it would be!"
May 27, 2015
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5.0 out of 5
"Office staff was so helpful. It was a quick process to get a storage unit and also easy to cancel. This place was recommended to me as well by a former renter. "
March 23, 2015
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5.0 out of 5
"I got a unit at a great price and that price was honored for nearly two years. I always knew that my belongings were safe. Staff was always very helpful and professional. I am so grateful to Uncle Bob's for providing me with peace of mind and when I need storage in the future I will be sure to head your way. Thanks!!!"
March 02, 2015
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5.0 out of 5
"Customer service agent was extremely professional and knowledgeable "
February 26, 2015
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5.0 out of 5
"Staff treated me with professionalism, thoroughness and respectability. "
February 24, 2015
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5.0 out of 5
"Hands down the best experience I've ever had with a storage facility. You guys rock!"
December 20, 2014
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5.0 out of 5
"Janet, and now John as well, are a pleasure to work with --- and they represent your organization quite well."
November 26, 2014
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5.0 out of 5
"I was impressed by how well kept clean the storage building was. Always felt safe too."
November 23, 2014
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- John Carson from Lakewood Ranch, FL
4.6 out of 5
"The staff explained everything to our satisfaction, the property is well kept and we like the double security of the gate and door."
October 28, 2014
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3.3 out of 5
"When I went to retrieve items from my storage, the elevator was out of service. I am disabled and this was very unsatisfactory. I had driven a long distance to obtain the items so I embarked on the climb to the 3rd floor for my items. This was a very unpleasant and dangerous endeavor for me. I hope this does not happen again."
September 25, 2014
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4.8 out of 5
"I'd like to know if I close out my unit, but decide to rent again in the near future, would I still have to pay the administrative fee?"
September 25, 2014
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4.8 out of 5
"The only issue I had was that the carts you provided to move boxes needed repair. One had a flat tire and the other was missing the last slat of wood on the bottom keeping you from using the entire cart."
September 23, 2014
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5.0 out of 5
"provided a truck to move in. app and online ability to pay bill"
September 22, 2014
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5.0 out of 5
"Janet is an outstanding manager. She is bright, efficient, practical and always professional. She gives me confidence that my stored property is always well taken care of. Janet is courteous, respectful and kind. She makes doing business with Uncle Bob's a pleasure."
August 27, 2014
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5.0 out of 5
"First meeting was exceptional. Very polite and helpful. When picking up truck, it did not run as smoothly. Slightly slow and aloof"
August 27, 2014
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5.0 out of 5
"The light in front of my storage (1106) unit doesnt illuminate unless I walk past it quite a ways. The sensor must be malfunctioning."
August 27, 2014
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5.0 out of 5
"I love Uncle Bob's [Life Storage] - it would be nice if there was a way to have someone check on the contents of a locker to make sure everything is ok when I can't come to the site for a while"
August 26, 2014
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4.4 out of 5
"Overall experience was great. What we believe could be improved on is to have a larger and taller elevator, maybe two elevators in different buildings. Seems that high traffic times such as weekends can be very crowded and hold folks up if one small elevator is always in use.
Thank you for allowing our feedback. "
August 23, 2014
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5.0 out of 5
"Everyone at my Uncle Bob's is awesome the best customer service anywhere! "
August 10, 2014
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- Michael from Fort Collins, CO
5.0 out of 5
"Outstanding customer service and a clean facility, would recommend to anyone."
July 23, 2014
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4.8 out of 5
"Janet is always so friendly and willing to help. I enjoy having her help me even though I am usually getting rid of some money paying my bill!"
July 22, 2014
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- Nicole from Park City, UT
5.0 out of 5
"Really happy with your emails/communications/website messages. Helps me to stay informed and keep my acct up to date when I am in another state (form NC).
Thanks!"
July 21, 2014
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- Inez from Chapel Hill, NC
5.0 out of 5
"I've never rented a storage space before. With the positive interaction I experienced, I am likely to rent from Uncle Bob's [Life Storage] when the need arises again."
June 28, 2014
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5.0 out of 5
"Very clean office area and well maintained. I have been pleased with everything: 1) temperature; 2)cleanliness of common area and bathroom; 3) parking; 4) attentiveness; 5) ease of access. Thank you for a great experience so far!"
June 27, 2014
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- Rachel from Willow Spring, NC
5.0 out of 5
"the representative was friendly, helpful, and efficient. I was thoroughly impressed."
June 25, 2014
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4.8 out of 5
"I got a good size unit-just not on first floor(because you were full), but elevator worked just fine-thanks!"
June 17, 2014
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5.0 out of 5
"Staff was very friendly and helpful. Place was very clean. And I really like the free use of moving truck for the move in. Did not expect something like that from a storage place - well done!"
May 13, 2014
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5.0 out of 5
"Your agents are excellent in customer service and will definitely recommend your company. Keep up the excellent work "
April 23, 2014
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3.8 out of 5
"The elevator is not large enough. I had to rent another unit on the first floor. When I asked for a discount, I was told sorry no discount. So I had to rent 2 units. had to make numerous trips on elevator. not pleasant at all and costly for me."
April 02, 2014
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4.2 out of 5
"The last few times I visited my/our two units there was only one "cart" available. A multi-story facility of this size should probably have three carts. Several times the cart was nowhere to be found. Other times the sole cart was in poor repair."
March 04, 2014
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4.8 out of 5
"A freight elevator would be a much used item. We had a single bed (frame & mattress solid unit..used in nrsng home) that we had to greatly work w/ to get in standard elevator. Getting it back in and out of the elevator/building isn't something I look forward to. We had tons of room in our rented unit. GREAT! We also stored a two piece china hutch. Bulky, heavy but we managed the 2nd floor trip. Again, a freight elevator would be a great asset. Idea for future buildings, maybe? "
February 27, 2014
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4.8 out of 5
"I was impressed with the employees and facility from the first time I used them, that is why this is my third time.
I would refer in a heart beat and would return again if moving is a necessity in the future.... "
February 27, 2014
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- David from Boiling Spring L, NC
4.6 out of 5
"The entire transaction and subsequent visits were up to my expectations of a well run business."
January 30, 2014
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5.0 out of 5
"The only comment that I have is that Commercial Movers on more than one occasion grabs the only push cart leaving us non-commercial customers to either do without or come back at a later time.
Recommend you purchase a second cart and put up a sign stating commercial movers should provide their own equipment.
"
January 23, 2014
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4.5 out of 5
"Originally, there were 2 carts to help moving. One is broken, the single cart left is inadequate to meet needs."
December 20, 2013
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5.0 out of 5
"We rented a unit from Uncle Bobs after losing our house and expected to have it around a year. Well, it has been TWO years and two months and we are finally able to move into another house. Since the unit is climate controlled, our belongings are just as we left them. Eveyone we have ever talked to has been extremely helpful and friendly. Thank you so much for keeping our "stuff" safe!!"
December 17, 2013
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3.9 out of 5
"The moving equipment is always missing whenever i go check my storage. so i have nothing to use. but other then trhat everything is ok. "
December 05, 2013
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5.0 out of 5
"thank you very much for being so easy to deal with and for treating me with respect. "
December 03, 2013
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5.0 out of 5
"Janice and Michael were always there to help and make me feel like they truly cared. This above all is what would keep me coming back. I love them so much that my wife and I recommended them to her parents."
November 23, 2013
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5.0 out of 5
"Overall Uncle Bob's is always clean. The only issue I have is when I visit, there are usually not enough hand carts to use. "
November 11, 2013
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