Self Storage Units near Charlotte in Gastonia, NC, 28054

"Great place"

"Cael has been VERY accommodating during this whole transaction! Would definitely recommend this location to anyone needing a storage facility!! Thanks Cael!"

"I reserved my storage online and received a phone call the next morning informing me of their hours and lunch break. That was very helpful. Once I got to the location the process was easy and the employee was very helpful and informative."

"Mary and Cael are so friendly and informative! I literally got up one morning searched storage space and found this one. In the space of ten minutes I had a spot. When I lost my keys, I went in thinking it was going to be a huge bother for them, but Mary just explained the fee and set an appointment to come drill it out! Simple as one two three! If you are in need of a large unit in a climate controlled building manned but super friendly folks, Life Storage is the place you want to be!!"

"Mary was amazing and helpful! She’s also very nice!!"

"Ms. Mary helped with my storage. 😁"

"Considering the exorbitant prices they charge for their storage, and the fact that this is nearly a brand new facility, it's a very disappointing experience. I blame it all on terrible (absentee) management and completely apathetic counter staff. If you try and visit them during their posted business hours, the storefront is either unmanned or someone is sitting there with the doors locked and a closed sign hanging in the window despite it clearly being during business hours. If you call, they will do everything they can to rush you off the phone and not give you a follow-up phone call. Multiple instances that I have observed over the past year of trash littering the premises, carts missing, urine odors in the elevator, and general signs of negligence like burned out light bulbs. I of course blame the trash on the general awfulness of people nowadays but it still is unfortunate that decent customers have to bear the cost burden of these cleanups. There rare times you can actually catch someone manning the storefront, they have zero desire to assist the customer or even lease out another storage unit. It is truly a shame because the location is unbeatable and it is a beautiful facility if properly managed. There had been encouraging signs of improvement the past few months with the addition of new utility carts and improved cleanliness but things have sadly started declining again over the past 30 days."

"A+++ for a 5 ⭐️ service from Angel! She went over all the details to where I didn’t have to ask any questions and told me not to hesitate to call if any questions came up. She made the transaction of getting a storage space seamless. Thank you!!"

"This was my first time renting a unit and Angel made it as smooth as possible! I would 100% recommend anyone to this specific location! Thank you so much April!"

"Angel was wonderful! She did whatever she could to ensure my mom and I were happy with the unit and the service! She answered any and all our questions. 10/10 would recommend!"

"I recently leased a storage unit and was treated to immaculate service & patients from Angel @ the Hoffman Rd location. Customer service was great from beginning to end and would recommend to anyone."

"Angel was fantastic! Funny and very kind. The facility was very clean and cool (temperature wise). It was so easy to get setup, Angel gave us a tour of the inside and outside, went step by step with us and answered every question we had. Amazing customer experience and reasonably priced as well. Very happy with this company and their employees. If I could give 10 stars I would!"

"Angel was probably the best help we'd ever gotten at a storage place. Give her a raise."

"This place is really great. Prices are low. Very secure, very clean! And the manager ANGEL!!! She is absolutely a GODSEND!!! She helped me figure out the size storage unit I needed. She walked me thru the building and explained the policies thoroughly. She made sure I knew how to open my lock and unit and how to access the building with my code. Every time I've had an issue (like losing my keys!), I've called her up and she's resolved things immediately! Angel is very cordial, very knowledgeable and very professional! I wouldn't go anywhere else!!!"

"Angel is amazing! Always helpful and such a kind person."

"Angela is a great employee, while is super helpful and nice I love having storage here because of her"

"Very clean and helpful"

"Great experience, Angel was great had all the info that we needed and was easy ,great prices"

"Great People there very responsive and great Communication easy to set up"

"Angel was definitely an angel! Due to the fast response and ability to work with me during her busy schedule helped seal the deal for me. The facility was clean also!"

"Angela was so much help A+++*****"

"Friendly and informative."

"Employees Very courteous and helpful!"

"Units are nice and the building stays clean most of the time. The only complaint I have is there are never any carts available. They purchased a few very flemsy carts but most of them if loaded will not turn. Occasionally you will find one heavy duty cart . Everyone I see there has the same complaint that they are constantly looking for a cart to move items in or out. Other than that the place is nice. However for what you pay you would think that carts would be readily available ."

"Aleshia is the best! She's so friendly & helpful. My mom & I had several issues when we first got our unit & Aleshia was a great help! She showed us our to install & remove our lock & was so patient with us! I wish every company I conducted business with, hired more employees like her. Thank you Aleshia!"

"Yes email receipt after payment received. Only received receipt twice during my time as rental. Provide more carts."

"Aleshia was great! She knew what she was doing and helped me find the right merchandise i needed for my space! Building was clean and sufficient! Hope to continue business at this facility"

"During these covid times or not, the elevator needs to be cleaned and floors swept and mopped. Very disappointed in the upkeep of this facility."

"Lisa was very professional and courtesy on helping to find the right storage to fit the usage of our needs. The experience was very refreshing in getting the professionalism in return, that we like to give unto our customers as to provide services. Definitely, would use these services again."

"Aleisha was the best! her customer service and professionalism is admirable"

"What a joy it was to meet two such lovely and friendly and helpful staff today! Their smiles and high level of professionalism and courtesy were greatly appreciated. They did an outstanding job and were exceptional in all interactions. They made my experience an enjoyable one and even helped me load my vehicle with purchased moving supplies. A little kindness goes a long way! Many thanks!"

"Awesome experience! Alisha was amazing!"

"Very nice"

"Very clean, easy access!"

"I have never had an issue with life storage and have been renting a unit from them for a while. I needed an additional unit, on top of the one I already have, and Mareives, the store manager for my location, went above and beyond to assist me. I’m super pleased with their service!"

"Mareives was exceptional during our visit - really took it upon himself to explain the different storage sizes, locations, accessibility, and availability. Thanks for making the decision very easy for us to choose your location on Hoffman, and for the tour. More recommendations to come!"

"Mr.Brown was not only helpful with my move in, he made my experience so much easier and really broke everything down to me. Very clean facility. Will be spreading the word"

"My experience was great. The manager is kind and knowledgeable. He took the time to explain the costs and features of the units. He made the process smooth and comfortable for me."

"Taleea made my experience very easy and smooth. Customer service was amazing I highly recommend coming here they got me taken care of while gladly answering all of the questions I had. Thank you, Taleea!"

"Very poor service person at check on was rude and made me wait a long time to transfer me to a smaller unit. I've been a customer for over a year and do not appreciate being treated poorly"

"Very clean and friendly staff."

"Great service!! Very helpful and informative!!!"

"Seemed nice and clean"

"Good people and clean storage !"

"I was confused about the dimensions of the storage spaces but Aleisha is the best she made sure i knew exactly which space i needed for my stuff and i am extremely happy with the cleanliness of the facility. After talking with Aleisha i can say she is very professional and runs the facility with love. 10 star service!!!"

"Great customer service!!!"

"I was very disappointed by the presentation of the associate that worked with me. She (Jo) complained about the work environment. Clearly expressed that she usually works at the other location and prefers it. I said nothing to elicit this information. She did not escort me to the space."

"There are not enough carts to use. Anytime we have been there the few carts were in use by others."

"Met expectations"

"Competent staff like Mrs. Davis make it very easy to meet our storage needs. Mrs. Davis is always friendly, courteous and knowledgeable. Our only concern was that some customers were taking advantage of Mrs. Davis' kindness and dumping their trash in unappropriated spaces around the new facility. Makes the site grounds deplorable when this happens."

"Everything was great and very clean. Great service as well"

"Aleisha is great!!! She was very helpful and courteous. The facility is very clean and i am very glad i chose this location. Definitely will recommend to anyone in need of a storage."

"The personnel was friendly, respectful, courteous and quick They answered all my questions and made sure I understood correctly and agreed to the terms. Unit was secure,clean and accessible."

"This place is excellent and awesome customer service Aleisha keep up the great work."