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Ontario, NY Storage Facilities (4)

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Happy Life Storage Customers

We at Life Storage want to maintain the best storage facilities in Kenmore, and in every city where we do business. That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better. You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think. We publish their reviews here, and we're proud of the result!

Write a Review

  • agnes (Hilton, NY)
    5.0 out of 5

    "Linda Parkins greeted me as soon as I arrived. She showed the movers where to go and how to unload. Her people skills and professionalism are outstanding. Even gave me her cell phone number in case I had some questions OUTSTANDING EMPLOYEE!!"

    July 11, 2016
  • Michael (Rochester, NY)
    4.6 out of 5

    "Everything is always great, greeted with a smile. And although I enjoy everything I might not need your services within the next few months. Not sure yet though. Found a house large enough for everything I own. But I appreciate everything you have done for me. Been with you guys since before it was Uncle Bob's [Life Storage]. And if ever in the future I need a place Uncle Bob's [Life Storage] will definitely be my first pic."

    January 08, 2016
  • lance (W. Henrietta, NY)
    4.7 out of 5

    "I was extremely happy with the pricing, I accidentally closed my door wrong and it was noticed by the staff and I was called immediately. "

    November 19, 2015
  • Paul (Rochester, NY)
    5.0 out of 5

    "Office staff was wonderful. The free moving van was my deciding factor to use your facility"

    August 23, 2015
  • Joyce (Webster, NY)
    5.0 out of 5

    "The staff and the overall appearances of the buildings and the general overall appearances of the storage space were all excellent. I am confident that I am renting a space from the best storage company around! "

    May 30, 2015
  • Erika (Tucson, AZ)
    5.0 out of 5

    "Everyone at the Creek St. (Webster, NY) location was fantastic. I have had storage units before and the way I was treated at those other places versus the staff at Uncle Bob's [Life Storage] was like night and day. I seriously cannot say enough about how wonderful they were. Helpful and caring (sounds goofy, but it is true) at every turn, even when I got really behind in my payments. No judgement, only compassion and as helpful as they could be. If I have the choice I won't ever go anywhere else again. Good job Webster!!"

    May 23, 2015
  • Matthew (Boulder, CO)
    4.5 out of 5

    "We've enjoyed storing at Bob's for a number of years. The associates are friendly and helpful, and the space is clean, well located, and easily accessible."

    February 28, 2015
  • Doris (Rochester, NY)
    5.0 out of 5

    "Overall, a positive experience. We moved from a larger unit to a smaller unit after two months, and the office staff was very accomodating and helpful."

    August 13, 2014
  • Barbara (Rochester, NY)
    5.0 out of 5

    "I really did not know what to expect when I walked in to rent a space. I had called ahead to secure an indoor space, and when I got there I was treated very well, with an upbeat, very knowledgeable, young lady to help me, and was soooo happy! What a great place!"

    March 25, 2014
  • Joyce (Rochester, NY)
    5.0 out of 5

    "THANK YOU FOR GREAT SERVICE."

    May 23, 2017
  • Terry (NYACK, NY)
    5.0 out of 5

    "I was nothing short of amazed at the professionalism, efficiency, and courtesy with which my rental transaction was conducted. Linda is absolutely the gold standard of customer service. Additionally, the facility was neat and tidy and very well stocked. It was the middle of winter, just after a snowstorm, and yet it looked like you could eat off the floor. Well done!"

    February 19, 2016
  • Malikah (Rochester, NY)
    5.0 out of 5

    "It was very clean and neat storage! I had no worries about my belongings at all. I have told many friends and family about Uncle Bobs [Life Storage] ."

    November 23, 2015
  • Diane (Rochester, NY)
    5.0 out of 5

    "Excellent. Courteous, helpful service, clean and neat facility, expert advice"

    August 26, 2015
  • Erin (Wichita, KS)
    4.9 out of 5

    "I have used lots of storage companies and the price, staff helpfulness, and ease of process were all better than other companies."

    June 28, 2015
  • Stephen (North Branford, CT)
    5.0 out of 5

    "You made the process very easy. As a college student, this was my first experience with a storage facility and I was very happy with my experience."

    May 26, 2015
  • Kate (Rochester, NY)
    5.0 out of 5

    "Shelvy was the best and made my experience with Uncle Bob's exceed my expectations. "

    March 23, 2015
  • Kelly (Rochester, NY)
    5.0 out of 5

    "I thought the staff was extremely kind and helpful. I appreciated their kindness and willingness to help."

    September 23, 2014
  • Julie (Webster, NY)
    5.0 out of 5

    "It's comforting to know my belongings are in a safe, secure and clean environment with convenient access and friendly, helpful staff."

    July 25, 2014
  • Rocco (FairPort, NY)
    5.0 out of 5

    "If I owned this business....I would want Linda and coworkers to run it........Awesome people and place"

    May 23, 2017
  • Ali (Webster, NY)
    5.0 out of 5

    "The person I worked with (I forgot his name!!) was very kind and it was a cold winter day, and he was great to work with. I really enjoyed my experience!! "

    April 26, 2017

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