Self Storage Facility near Bronx in Mount Vernon, NY 10553

"Justine ,, so helpful and Courteous."

"I wanna thank majick for his patience & professionalism , he was very informative & very easy to speak with. Thanks for all you’ve done it was much appreciated!!"

"I highly recommend this place, Christina was top tier. She was so friendly and professional. The place is super clean, very safe and easy to access"

"I wanna thank Majick for offering amazing service , the guy was a gentleman. Answered all of my questions with ease , very helpful , i am pleased after recieving his assistance. If you ever need a storage come see Majick 😁😘"

"I wanna thank Majick for wonderful service. He was fast efficient & had an overall knowledge of storage, his service was very appreciated thanks brother."

"I would like to thank Majick , he was patient with my complaint about my door. My unit was not securely locked when I called about it he was quick to assist me , he gave me guidance on how to properly lock the unit & even has his boss come replace the hasp. Thank you for your professionalism this is how management should handle issues instead of disregarding our needs. Thank you so much sir !!"

"Had a great experience with staff. Helpful & concise, informative. Would recommend this space to store."

"Christina was very professional and understanding. She was so helpful and patient. I would definitely recommend her to help fellow customers."

"Would like to give a shout-out to Majick for taking his time & being a gentleman for having so much patience with me. I needed help making a payment but my room is in a different county & he took care of me. He's a good guy I can tell his mother raised him right helping a old fella like me. Make sure he's around I look forward to his assistance."

"Justine and Christina are always very helpful! I have 3 spaces there because of how great they are."

"Amazingly convenient, clean, accommodating, and the best customer service we've ever experienced. Justine is so professional and easy to work with. She knows the facility well and provides personalized service for every customer. We will definitely recommend this facility to everyone."

"The office and management team made everything seamless. Christina made everything smooth….great experience. Thank you!"

"Life Storage on Washington Street in Mount Vernon, NY has a wonderful staff especially Ms Justine R, she is efficient and very knowledgeable"

"Hello All, my sister in Law has a storage unit here and I went with her this place is amazing it's so safe ,clean quiet, I've been here with her several times and she's so glad she choosed this location 😊 try this facility for all your storage needs you'll won't be disappointed 😊 JTHOMAS"

"So helpful"

"Christina & Justine are extremely helpful. Very efficient , courteous andProfessional. Always willing to help when necessary. The place is clean and well kept."

"Amazing service. Justine & Christina were very helpful and friendly. Facility kept quite clean. I would definitely recommend this storage."

"Excellent storage place, very clean. Christina & Justine were extremely helpful and accommodating. 10/10 would come back here."

"Great customer service I didnt know what unit would be best fit for my belongings but Christina helped me she was so helpful and nice to me answered all of my questions would definitely recommend this place"

"Great customer service."

"Christina & Justine were great! They were very knowledgeable."

"What a great clean and respectful place the employees Justine and Christina are very friendly respectful employees great customer service!!!!!"

"Great place. Wonderful employee's,very helpful."

"Highly satisfied customer, with the help of Justine I was able to move my belongings in a storage unit. For any questions or concerns about life storage Justine is the person to go !!!! She’s amazing and I love her work ethics."

"Christina & Justine were very knowledgeable and helpful with finding me a unit. I felt extremely comfortable & at ease with leaving my personal items here. Made my move a smooth transition, will definitely recommend!"

"𝓮𝔁𝓬𝓮𝓵𝓵𝓮𝓷𝓽 𝓬𝓾𝓼𝓽𝓸𝓶𝓮𝓻 𝓼𝓮𝓻𝓿𝓲𝓬𝓮 𝓕𝓻𝓸𝓶 𝓙𝓾𝓼𝓽𝓲𝓷𝓮 & 𝓬𝓱𝓻𝓲𝓼𝓽𝓲𝓷𝓪"

"Justine Is great and appreciate her service and professionalism."

"Justine was very helpful and very polite. Beautiful customer service."

"Let me start by saying this place is super clean the customer service is amazing I appreciate Christina for taking her time with me and showing me the units and what best works for me she is the best I definitely recommend this place for anyone looking for storage"

"Absolutely love this Place Milton and Christina are the best ! Great customer service and they have the Best rates in town !!!"

"Justine and Christina at the 320 Washington st location were fantastic. The process was so easy after my online reservation, in and out within 10 ish minutes. So grateful!"

"Justine, Christina, and Kaitlynn we're great!! Positive experience."

"Justine and staff were very helpful and efficient. I explained My storage needs, received the locker space, signed paper work and was out in less than 15 minutes. The staff was very knowledgeable, respectful, and personable! Not to mention, the storage space is affordable!!!!! Thank you"

"Generally the staff is pretty good but disappointed when I went today to see how dirty it was. Hope this changes asap"

"Excellent service, Justine was absolutely the nicest. Explain everything clearly & to my understanding"

"What cant I say about Justine. Helpful in everyway possible, knowledgeable and very responsive. Made my transition to storing my items go as smooth as possible and made my fear of leaving my items in storage go away. Will refer this life storage to every and anyone. Keep up the great work guys."

"Friendly"

"I’ve Been Here Since The Start Of The Year And I’ve Had No Issues And They Are So Helpful… I would Recommend this place to anybody that’s looking for storage… The Lady At The Front Desk Is The Greatest"

"I just recently rented a unit at life storage in mount vernon with Maritza Acosta who was a manager in training at the time. I was nervous about the process but her energy and expertise gave me a sense of comfort and information to make an informed decision. I am happy with the business aspect of the contract process and facility usage. She was great!!!"

"Maritza Acosta was very helpful and patient. Definitely appreciate it. She had great energy."

"Justine has been great, really appreciate her customer service and all her staff."

"Thank you for your great customer service Justine really appreciate your help"

"Justine was very helpful and very professional. Milton was also helpful."

"Great experience"

"Customer service was great Milton was very helpful thank you"

"I had a wonderful experience obtaining a unit at the 535 store . Justine Rios was very courteous,  professional and patient. The space is very clean and well maintained. I pray I have no horror stores in the future because unfortunately storage companies from my experience sometimes drop the ball when it comes down to caring and treating their customers with care. Most importantly she recommended a space that could save me money and not the other way around . God bless you Ms. Rios. So far I am well pleased"

"Justine and Shemar they are professionals in how they treat you. Very knowledgeable and answered all my questions."

"I was assisted with great care and was very well informed of the services offered. Process was quick and convenient."

"Justine is great excellent customer service we really appreciate your help"

"I know this is a big place, the people always keep me coming back."

"Service is friendly and cohesive. Although they are less expensive than others, I still consider $45/month pricey and fees for the small locker are jumping to $61/ month starting next month"

"This place it’s amazing. People is very nice on the office. Justine She’s doing a really good job here."

"Justine and Milton were very friendly and helpful in reserving a storage unit."

"Very helpful polite staff. Quick resolution of my questions and issues. Very pleasant experience."

"Milton was great help thank for your customer service"

"Excellent customer service representatives. Clean, well lighted entrances and internal storage area with ample access hours."

"Justine is amazing thank you for the great service"

"Wow at a time when my life is going in an unexpected direction. I called around for storage and this worker James made my issues seem small. And that is all I needed. His professional manner was awesome and on point. Great Worker!!"

"James was a great rep"

"Milton & Justine were phenomenal, they went above and beyond providing white glove customer service. Highly recommend."

"Justine and James are great!!"

"Awesome service!"

"Milton has being very helpful and patient. Good experience."

"Be careful of rising prices"

"Quick and easy. Very smooth process."

"Good Milton was great good customer service, helped me get a good room."

"Milton and James were wonderful addressing my storage unit needs. Congratulations James on becoming part of the Life Storage Family. Great work Milton training your new hire."

"Great place and willing to give options in regards to recommending a proper storage size. No upselling. Be sure to auto-pay, makes it easier."

"Milton was professional and"

"Milton was the best! Professional, polite, and knowledgeable. Great experience!"

"Great customer service Milton helped me get another room with no problems appreciate the help. Clean facility great service"

"perfect customer service clean place Milton is great will come back and rent thank you"

"Storage place is good, nice and clean highly reommend, thank you Milton for helping me after closing really appreciate"

"👍👍👍👍great customer service Milton was the perfect place"

"Milton was great helping me set up my online account awesome customer service thank you."

"Justine,James, Paul, Milton all great customer service love storing here at this location"

"Great customer service love coming back to this location"

"Milton was great showed me a great room great customer service"

"Justine has been an amazing employee and a professional in helping me throughout this entire process. She has been very understanding and went above and beyond to ensure that I got the space that is enough for my belongings. Finally, she has been an asset in this particular life Storage Location as evidenced by enthusiasm in helping her customers. In conclusion, she has outstanding people skills and impeccable interpersonal skills in interacting with customers. Thank you Justine"

"The manager in that facility is so nice and vey helpful they are lucky to have her there she is amazing !!!"

"In and out, super easy and professional. Justine was a pro. All around great experience."

"Awesome service from Justine!"

"Everyone here was awesome no issues at all. Auto pay was messed up as in it didn’t save. Not this location fault but the 800 number people. They were no help. But the local branch justine fixed it right away! All star status! Thanks for making it easy. Thank you!"

"Love the service. Paul always helps me out. He is a great guy and gives great service."

"Awesome place"

"Great place"

"James was amazing and Paul was great"

"Thank you James really appreciate your customer service"

"Justine and Paul were very helpful"

"Justine is great and her customer service is amazing. If you ever have any questions she is always right on it and very on point with rules, when bill is due, etc. I also love how the building is always spotless when I come in. I definitely recommend others to rent here."

"Every time I come here Justine is always pleasant. Very sweet girl that’s always willing to help you."

"Manager was very knowledgeable and patient answering my questions about boxes that I might need for packing for our move. Good customer service is always appreciated. Thank you."

"very nice experience dealing with Justine. Very knowledgeable about storage"

"Very clean place the worker very polite"

"Nice staff, very helpful."

"Very knowledgeable. I will be back in a few months to rent here. Referred by a neighbor."

"Great customer service."

"good people running the show here in Mt. Vernon. Keep up the good work"

"Milton was a great got us the best unit available and rented right away appreciate the storage room."

"Awesome experience here as always. Justine and Paul are great! They answer all of the questions and any concerns I had. Very friendly and clean facility. 100% recommend"

"Prices 9n the high side for sure"

"Great place"

"....And here I was thinking customer service was Dead! Paul called after I reserved online to just introduce himself and ask if I had any questions. He was fully engaged in understanding and assisting with my storage needs. When I arrived to fulfilled reservation, his colleagues were just as friendly, helpful and efficient! They helped me make the right choice at a good price! Unit came ready with a little blue bag with quality lock available at a great rate (better than the prices at target) and even a little package opener so I didn't have to fuss to get it opened. When loading my unit the location was clean and had dollies available for use at no charge. Just EXCELLENT SERVICE! I definitely recommend!"

"Great place in mt. Vernon guys were great, Milton and James very knowledgeable in storage"

"Nice and reasonable"

"I don't need storage but I would come here if I needed it. Paul was very helpful in letting me know what size boxes would work best for me."

"Great service, very knowledgeable of the property."

"James was very professional and informative"

"outstanding customer service. Thanks Paul for your help"

"Good Facility, Great Customer Service. Life Storage is awesome! Jay assisted me on my most recent visit, he was very knowledgeable and patient. Justine is welcoming and helpful."

"Jay was wonderful, very helpful. 1st experience with storage. Thanks"

"doing review for my mom who loves this storage place."

"Jay was wonderful. Helped me get the space I needed. Great place to store."

"Jay was the most professional and helpful guy I met visiting storage building. He sold me right away."

"Building is clean, very accessible and has a lot of available parking Thank you Paul for making the beginning stages of my moving process so much easier. He was very patient as he helped me pick the best unit. 10/10 would recommend"

"Manager helped me select the right boxes I needed and I got 20% off. Thank You!"

"Always helpful staff. Knowledgeable"

"Pleasant, professional staff."

"Came in to review space Justine was very helpful she helped me to find the right size I needed for all my items, I will be making the move soon, I feel safe in storing my items here and I also will recommend this facility to all my family and friends Thank you Justine!!!"

"Paul is amazing , kind , and helpful. I have had storage for 30 years with public storage ete many more but life storage is best and the most fair. Thank you again."

"Always helpful staff, made my transition to a larger unit super easy."

"Nice staff. Helped me in buying boxes. I don't store here but I will if I need to."

"Every time i go to the facility i get amazing service from James Butler. He is Awesome!!! Helpful, Friendly and always Professional. He is a fine representation of your company. You should be glad to have him on your Team. He should be a Manager. Great guy all around."

"James Butler is wonderful employee at your mount Vernon location. Its a pleasure working with him very informative and professional. Ask for him at this location you wont regret it!"

"Good customer service is rare these days. Then I came to Life Storage in Mt. Vernon. Warm, inviting, knowledgeable and professional staff. Good job!"

"Professionals and very economical. Good clean spot for your valuables and keep sales. And they alert you many times if your late. If you need that."

"Excellent customer service. Thanks"

"YOU WILL REGRET SENDING YOUR THINGS HERE. DONT DO IT. THEY ARE THIEVES AND VERY MONEY HUNGRY. YOUR THINGS WILL BE DAMAGED. THEY ARE NOT AS NICE AS THEY SEEM."

"Pleasant staff always willing to help."

"I love this place cuz I keep all my stuff here"

"The building itself is ok except for the floors they are terrible and need to be painted. When you visit the office ask for James Butler. He is so pleasant and friendly extremely helpful and very professional. He always assist me with my payments and is available to answer any questions. James is wonderful to talk to and very nice to look at. Give him a raise he should definitely get promoted to manager = ."

"great customer service!"

"Paul and James are great !! Thank you guys for always providing the BEST customer service!!!"

"So at the last minute I needed to make storage arrangements for my move and I called the 800 number made my reservation and was pleasantly surprised when Paul the store manager called me to say he saw my reservation and wanted to know what I was storing and could offer me a larger room for not much more than I was paying. I wasnt able to make it last night to reserve however again to my delight when I arrived today he already had reserved the room based off our conversation even though I didnt make it in. He was kind, thorough and even walked me to the unit. He even made sure because this was my first day moving in, that I had plenty of access to my storage room!! Customer service isnt dead!!! If you want a fast, no nonsense move to storage, LifeStorage is where its at!!!!!"

"Very impressive!"

"nice staff."

"I have stored here at this location before so I came back looking for prices and the staff is still very professional and friendly. Thank you Justine and Paul for always making my experience a good one."

"Staff very helpful. Took good care of my mom and her move."

"I went into the store to by boxes. The gentleman was very professional and helped me buy the right size boxes for my move. If I needed storage I would definitely consider Life Storage. Thanks"

"nice staff. clean facility. I wish the doors would work when you need them"

"I was indecisive about the size of boxes I needed for my move. Gentleman was very helpful. Thank you!"

"Everything was great until the guy tried to swindle me"

"Very professional office employees. Took time to explain the procedure to rent. Showed me all ways to get into the building. Building was clean. I am shopping around and some other storage buildings are filthy. PLUS the staff has a good sense of humor. I won't need to rent until the end of the summer but f I do end up renting, I will be coming here."

"I never put anything on this ..but I love it so so much the staff is sweet kind understanding the time of the place is inspectable just everything clean great supervision I love it it's just a safe place for me to go no matter what time it is I recommend it to everyone if I can have stickers and put it all over my car for advertisement I will as matter fact I'm going to look into that love life storage"

"The office staff is very professional and knowledgable"

"These people dont ever pick up the phone! I had a unit here for 2 years straight. I moved out of state and was behind ONE MONTH! They put a lien on the unit along with additional late fees accruing thrice a month completely ridiculous. How does a $50 unit become $500 in debt with only one payment behind? Nobody can explain to me. Nevertheless they auctioned my unit I ASKED THE MANAGER PAUL TO HAVE THE PERSON WHO BOUGHT MY UNIT RETURN MY PERSONAL INFORMATION!!! I has my SOCIAL SECURITY CARD, BIRTH CERTIFICATE, W2, MARRIAGE CERTIFICATE AND OTHER IMPORTANT IMMIGRATION DOCUMENTS THAT ARE DESPERATELY NEEDED ! I was told by PAUL that he would ask the guy who bought my unit to return those documents it has been 2 weeks now and NO ONE HAS CALLED ME TO GIVE AN UPDATE ON THIS! I CALL THE PHONES 3 times during the day and NO ONE WILL PICK UP AND TELL ME HOW I CAN RETRIEVE MY DOCUMENTS. THIS IS ABSURD THEY WOULDNT EVEN TRY TO WORK WITH YOU ON A PAYMENT PLAN OR NOTHING JUST CONTINUOUSLY ADDING UNNECESSARY FEES. I will be contacting the corporate office tomorrow because I need to see some kind of results ! I was told by PAUL the manager that this person who bought my unit is well - known as he does purchase every month YET I still cant get a word out of him or them. #UNPROFESSIONAL!"

"I share a unit with my cousin. The building is clean and the office staff is very helpful"

"convenient, clean facility. very helpful and kind staff."

"Pleasant staff."

"Pleasant staff. Made me feel comfortable about packing for my move. If I end up needing storage I will store here."

"I just purchased 2 units, and the manager Paul Fiscella was very helpful and knowledgeable about the facility and how the process works. It was a very pleasurable experience, thank you to Paul."

"Pleasant staff. Justine was very helpful. Will be moving in a few weeks and she answered all of my questions."

"Convenient. Good prices. Staff always helpful."

"My sister stores here. Great location. Workers are great help"

"A+ staff. helped me determine the best sized unit for my needs and also gave me great ideas on packing up my belongings. Clean, well lit storage units."

"I was greeted by Justine promptly and offered coffee, she was pleasant and accommodating .she knew an answer to every question. Justine made sure I understood all the paper work and had me out quickly. I would say you should be glad to have a employee who represents the company so well, a very positive experience"

"I would have liked to have been informed about the price increase"

"We always do business with Life Storage"

"I am well pleased and greatful..."

"Just what I wanted in the time of need."

"It was a great experience all around."

"Excellent customer service and associates very knowledgeable "

"Miss you all.. Will recommend the team for"

"Glad I chose life storage "

"Jenny was awesome "

"good job"

"I'm very satisfied "

"Jenny, Bill and Lashawn always meet and exceed expectations. They are wonderful assets to your winning team. It is great having Life Storage in a Mt. Vernon, NY. "

"It is an excellent company for anyone to do business with."

"Extremely satisfied, very happy I switched from my other storage location."

"The Manager (Jenny) in the Mount Vernon location has been servicing our acct for over a year and always exceeds expectations!"

"An overall good experience and that is not always the case in the service industry"

"There's not much one can say about storage. After all it's just storage. But compared to other facilities I've used, this one stands out because everything shows that it's owned and staffed by people who care. Clean, well lit, attentive, friendly staff, etc. all is 1st class."

"I'm just sad that the price will go up and I will have to remove my items ."

"The facility and staff met all my expectations."

"Your personnel were able to address all of our questions and were very helpful."

"Facility and the people there all get high marks. HOWEVER, I expressed a security concern to your STAFF and in your previous SURVEY that has NOT BEEN ADDRESSED. I am still waiting for a response that it was EVEN RECEIVED!!!!"