Self Storage Units near Metro Center in Springfield, MA 01105

"Started good.. ended terrible..garage door won't be replaced until end of 2021"

"Incompetent management, broken door for months forcing disabled to use terrible "ramps" and narrow "handicapped door", with NO PIN PAD. The management here is pathetic, go somewhere else."

"Garage door broken since April and very inconvenient when you have to reach a storage unit that it's almost at the end of the building. Yet no excuses, no discount for the inconvenience nothing! I am never renting storage units from this place ever again. I thought, since it was closer to our home that it would be a good place but, nooooo. Going with u-haul instead. Thank you not kindly for the inconvenience."

"The person who helped us was very helpful and nice. I am happy to be renting a storage locker from this place."

"Just went to LifeStorage in Springfield, MA fir the first time and dealt with Vanessa. She was extremely helpful and very knowledgeable. She made it an easy experience. Hats off to her! Thank you!"

"Wonderful experience. The lady I spoke with was very friendly. She was more than willing to show me different storage units so I can properly access the space I would need to store my personal items. I would definitely recommend this storage unit facility to friends and family!!!"

"Been a customer since last year, and I never have issues of any kind. Place is clean , service is professional and my property is safe. Simply put what more can you ask for in a storage facility."

"Very helpful staff. Super facility. Clean, environmentally controlled. Automated lighting"

"Not the cleanest place to be nor safest. The customer service is alright they aren’t very welcoming."

"Perfect place to store your properties and security video on everything"

"Wow. What a great experience. Came down in the morning and able to see the unit and move in quickly the same day. Kevin was polite and efficient in getting everything together and I was able to get moved in and back to work quickly."

"Kevin was super awesome and helpful. Was a pleasure doing business here"

"Lady at the front desk was extremely helpful and kind and let me change my unit to one without a beam in the middle (just signed up with them so hard to rate the overall but definitely 10/10 customer service off rip)"

"Helpful and friendly staff."

"Not climate control like they clame all take pictures of the pudels of water inside the building tomarow. Also if you less than 30 days late expect herassing emails dayly even after you call and arrange when to come in to pay. They also refuse parshal payments and by herassing I mean herassing. Less than 30 days oueing less than 100 bucks will get your phone blowing up."

"clean facility friendly staff"

"Very nice staff. A++"

"Good clean storage in Springfield.. Safe!! Gated with cameras. Climate controlled."

"Awesome drive into storage units!"

"Great clean storage facility. Reasonably priced."

"Its the kind of place you do laundry at if you know your way around springfueld has a lot of flavor but does the job well"

"I had a great move in experience here at LifeStorage on Taylor street. The move in process was very simple and they had all the moving supplies I needed to make my move easier. Thank you Kevin for your great service."

"chris helped with online rent ready. great"

"Chris sold me a great unit"

"Chris was great, he was amazing help. He answered all my questions. He is very nice and explained everything I needed to know."

"Chris was awsome"

"I am very impressed with the high level of customer service and cleanliness of Life Storage at 340 Taylor Street in Springfield MA Both Vanessa and Chris were extremely;y helpful! Keep up the good work!"

"Chris was awsome"

"Chris stayed late to sell bigger unit"

"Great costumers services very pleasant . Clean and secure. Chris the manager will take really good care of you!!!"

"A little disappointed when overhead door was damaged and left limited access. also the carts were not accessible at all times due to no accountability. Renters allowed to store in their units!! I moved my unit to another company that allowed easy access."

"Great service! Chris was helpful in the process! Only problem was the elevator was down. Thanks!"

"Grat place for storage... always polite and helps you out with whatever they can. Also very clean and safe place to store your belongings.. I recommend to anyone who needs storage, and will go back if ever in need of storage again thanks Chris, Vanessa and Kevin"

"Chris was great with aution"

"Chris was awesome with new unit"

"Chris helped With auction"

"I am a college student and had forgotten about my storage unit, Chris gave me a call and helped me just in time so I wouldn't get charged and I appreciate that so much. Thank you Chris, you were magnificent."

"Chris is great"

"Maintenance seemed to be an issue. A door was broken for weeks and frequently the elevator behaved strangely."

"Friendly staff."

"Love it"

"I have a staging business and outgrew the storage area in my home. Vanessa and Kevin worked with me to find the right size storage and worked within my budget. There was some confusion about the pricing I had in my notes and they went above and beyond to accommodate me. The facility is clean and well kept and I feel very comfortable having my nicer furniture and decor stores there. It’s temperature controlled and that’s a huge weight off my shoulders. Great management and staff!!!"

"Kevin was very polite and professional and made my business here easy ."

"Kevin was very polite and helpful, with the information for the storage, would advise to hire more help like him. Hopefully well taken care of on a review."

"Love the security inside building,very clean and huge.I would definitely recommend."

"Where very polite friendly helpful and explain everything to me."

"Is the first time i used storge place, and i really like was very easy to make the reservation and i talk Kevin he was very helpfull he help me with my questions and even next day help to get moving card.. he has awesome customer service =O = ="

"Greats services, very professional. I would recommend this place to everyone!!!"

"They are very professional. Never have any problems when it comes to cleanliness, kindness, or any help that I may need. Prices are a little high but worth it. Safe and secure they are"

"Great service"

"This place gives a good impression the second you walk in. Great customer service! Very clean facility."

"Big and new and so easy to use love it"

"Kevin did such an amazing job and effectively listened to my moving needs. He definitely knows this in and out and there needs to be more Kevins! He made my moving so much easier!!"

"Excellent customer service, would not go anywhere else for storage. I am very pleased with this conpany."

"Employees was pleasant and helpful. Very clean, easily accessible. I recommend this storage facility."

"I visited the Taylor St.facility this morning to rent my units. I'm very pleased with the facility. Kevin the manager was so nice and helpful. He was kind enough to show me the unit, so I was able to make a comfortable decision. My reservation is all set, I can't wait to move in. Thank you so much Kevin for making me comfortable."

"Great place and verry friendly"

"Great prices friendly staff"

"Great customer service, very friendly staff !!!"

"Great customer service from Kevin, and nice facility in general."

"Awesome"

"(Translated by Google) Good advice (Original) Buen aseso"

"Outstanding facility... outstanding manager who is very helpful and makes working with this company a pleasure... I would recommend it to anyone."

"Tiaunna thank for all good services"

"Rented a large storage unit w drive up access. The gate has been broken for almost 6 wks. The inconvenience is totally on the customer having to load up outside and then walk the items into the building. Bathrooms usually NOT in service."

"Am very happy when I choose life storage"

"Great company"

"Was a good place to do storage"

"Kevin and Vanessa are awesome!"

"vanessa was the best fast an friendly."

"Vanessa montero great customer service"

"Love it nice and friendly"

"I have to give a star to write a review but this place deserves no stars at all. From the time that I put my stuff in here to the time that I moved my stuff out it's been nothing but trouble. And the people who work here can truly care less. They only have 1 overhead door to get in and out and every time it's been broken. The first time the guy working said it all depends on where a tech is that it will get fixed. And now it's going to take 4 weeks to get it fixed on the 2nd time it broke. I missed 2 days of work and paying movers crazy amounts of money because they can't get their act together. I'm looking into taking this place to court because of all the money I missed at work and the moving cost. Luckily my cousin works at a law firm."

"The associate took her time and helped me set up my online account with no problems"

"The service was good"

"Recently rented from Life Storage on Taylor Street to store my daughter's belongings for the summer. The indoor facility is clean and exactly what we were looking for. Kevin provided great customer service for our move out about 10 days ago! Thank you Kevin we really appreciate your patience and excellent customer service."

"I was never informed that this company took over Cubesmart where I had been storing since August 2018, paying monthly by auto pay without any issues until the changeover. Since Life Storage took over, I have had nothing but problems! They still had an incorrect address although I changed it, and they have lied more than once in stating that they have emailed me and about dates late fees are to be applied! They are thieves and are very unprofessional and unethical! I STRONGLY ADVISE NOT USING THIS COMPANY!"