We at Life Storage want to maintain the best storage facilities in Salem, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
"my stay with Life Storage was beyond expectations every time i went to the office the staff had a smile and were friendly, the buildings and property were always neat and clean, i have already recommended to several people i know to use Life Storage in Salem MA anytime they need extra storage
"
"I cannot say enough about Stephanie and Heather (covering from Methuen). They were so helpful, got back to me when I called and left a message, took care of any concerns or questions we had. Wonderful people to work with!! I will be back next year to store my car.. and every year after as long as a spot is open!! 5+ Stars all around!! THANK YOU!!! "
"While I hope to never need to place my enire home in a storage unit again, if I ever need to - I hope Jessica is there to take care of me. She delivered by far the best customer service I have ever experience in any busines. Uncle Bob's [Life Storage] corporate office should be utilizing her in a higher capacity or someon might recruit her to another company - like mine! "
"broken elevator was told to me when I purchased the unit---but 1 week after when I arrived to use the unit -Elevator still not working ? very difficult moving items with no working elevator. "
"I've been using Uncle Bob's as a storage facility for over 5 years now. My only dislike is that I never get discounts for longevity. However, the customer service that I've received in both the past and present has made me trust and appreciate the employees at the Salem, MA facility. That, in itself, has been wonderfully invaluable."
"You met my expectations and even more when u advised me that there was an issue with my space and how your staff promptly move me to another space and how generous everyone were in helping me with everything"
"I cannot say enough about Jessica, the Office Manager. Helpful, courteous, informative, accommodating,an absolute pleasure to work with!
The facilities are well maintained and easy to access."
"Jessica and Nicole are absolutely wonderful. They are extremely professional in all aspects. They have gone above and beyond for me, and have guaranteed that I will continue to be a customer at Uncle Bob's as long as I have any Storage needs. They are truly in the right place, possessing tactful and exemplary communication skills working with people, and are an asset to your Salem facility."
"Customer service was outstanding. Communication was great. When the truck hadn't been returned by another customer I received a call and staff helped to arrange another time."
"Buildings, parking lot and office are ALWAYS neat and tidy! Even the moving truck is nice and clean! Jessica is ALWAYS pleasant and always goes above and beyond for her customers! I have recommended you guys to friends and family and I will continue to do so in the future!"
"I live 2500 miles away. All of my business was completed over the phone so I never saw the property. i was impressed with the helpful ways that your associates supported my moving/storage needs over the phone. "
"There was a complication with an old storage bin I had in another name. The associate helped me get a new storage bin and account in my correct name. She was very patient and explained procedure very carefully. I was given the best of attention."
"The associate I talked to was one of the best customer service employees I have encountered. She was genuinely interested in helping me during what can be a very stressful time. She made my experience smooth and easy, all while smiling. Thank you."
Save time and skip the counter! At this facility, you can complete your rental agreement, make payment, and get access right away. Just choose our "Rent Now" option.
Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.
Fencing around this facility is designed to limit access only to customers with assigned electronic access codes. Grounds, aisles and interior hallways are lighted for safety and convenience.
This facility offers month-to-month rental of parking for cars, trailers, and larger vehicles such as boats and RVs. Some spaces offer covering for protection from the elements.
The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.
To help move your belongings from your vehicle to your space, we offer moving carts and dollies to make it easier! You'll find our carts near every main entrance. Please return it when your done!
Contact-free rental with "Rent Now"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Boston, Salem and Saugus
Our self storage facility on Highland Avenue is located southeast of the Yankee Division Hwy, between Clark St and Wyman Ave, near McGrath Park. Click here for directions to this Life Storage.
At Life Storage Facility #168, we offer great property security systems and clean, affordable storage units to rent for the residents of Saugus, Lynn, Swampscott, and other neighborhoods in Salem, MA. Call us with questions, reserve online, or click here to compare other storage units in Boston.
Rental Requirements:
Insurance required
Storage insurance available (third party)
$25 admin fee
Payments due monthly, with a minimum of one month rental
