Customer Reviews - Life Storage #168, Salem
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We at Life Storage want to maintain the best storage facilities in Salem, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Salem (#168)
4.76 out of 5
based on 27 of our most recent Reviews
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5.0 out of 5
"Sonia in Salem, MA is amazing!!! She helped us through many stressful issues during our move!! She is FABULOUS!!!!"
April 04, 2018
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5.0 out of 5
"my stay with Life Storage was beyond expectations every time i went to the office the staff had a smile and were friendly, the buildings and property were always neat and clean, i have already recommended to several people i know to use Life Storage in Salem MA anytime they need extra storage
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July 27, 2017
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5.0 out of 5
"Excellent Customer service and very helpful Associates"
March 01, 2017
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5.0 out of 5
"Reuben was great told me all i needed to know,and listened to me..Great guy..."
July 15, 2016
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4.7 out of 5
"It was quick and easy to rent a space that suited my needs. I felt secure leaving my stuff there."
June 27, 2016
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5.0 out of 5
"I was impressed with how friendly and helpful everyone was!!! "
April 23, 2016
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5.0 out of 5
"I cannot say enough about Stephanie and Heather (covering from Methuen). They were so helpful, got back to me when I called and left a message, took care of any concerns or questions we had. Wonderful people to work with!! I will be back next year to store my car.. and every year after as long as a spot is open!! 5+ Stars all around!! THANK YOU!!! "
December 21, 2015
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- Anthony from Gloucester, MA
5.0 out of 5
"While I hope to never need to place my enire home in a storage unit again, if I ever need to - I hope Jessica is there to take care of me. She delivered by far the best customer service I have ever experience in any busines. Uncle Bob's [Life Storage] corporate office should be utilizing her in a higher capacity or someon might recruit her to another company - like mine! "
August 28, 2015
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- Harvey from Swampscott, MA
5.0 out of 5
"Jessica and Nicole have both been fabulous and I am very satisfied."
June 30, 2015
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4.2 out of 5
"broken elevator was told to me when I purchased the unit---but 1 week after when I arrived to use the unit -Elevator still not working ? very difficult moving items with no working elevator. "
June 19, 2015
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- Hermelinda from Salem, MA
3.8 out of 5
"I've been using Uncle Bob's as a storage facility for over 5 years now. My only dislike is that I never get discounts for longevity. However, the customer service that I've received in both the past and present has made me trust and appreciate the employees at the Salem, MA facility. That, in itself, has been wonderfully invaluable."
June 18, 2015
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4.2 out of 5
"You met my expectations and even more when u advised me that there was an issue with my space and how your staff promptly move me to another space and how generous everyone were in helping me with everything"
May 27, 2015
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- Joanne from Marblehead, MA
5.0 out of 5
"I cannot say enough about Jessica, the Office Manager. Helpful, courteous, informative, accommodating,an absolute pleasure to work with!
The facilities are well maintained and easy to access."
March 27, 2015
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3.1 out of 5
"You had what i needed for a resonable price and distance."
January 27, 2015
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- Barbara from Marblehead, MA
5.0 out of 5
"Jessica and Nicole are absolutely wonderful. They are extremely professional in all aspects. They have gone above and beyond for me, and have guaranteed that I will continue to be a customer at Uncle Bob's as long as I have any Storage needs. They are truly in the right place, possessing tactful and exemplary communication skills working with people, and are an asset to your Salem facility."
December 14, 2014
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4.7 out of 5
"It's always nice to enter a business and be treated with professionalism and to deal with employees who can answer all questions. "
December 01, 2014
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5.0 out of 5
"Customer service was outstanding. Communication was great. When the truck hadn't been returned by another customer I received a call and staff helped to arrange another time."
September 24, 2014
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5.0 out of 5
"Nicole really sold the unit and she was so friendly and kind. She knew we had a very bad move and she tried so hard to please us and she did!"
September 24, 2014
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5.0 out of 5
"Buildings, parking lot and office are ALWAYS neat and tidy! Even the moving truck is nice and clean! Jessica is ALWAYS pleasant and always goes above and beyond for her customers! I have recommended you guys to friends and family and I will continue to do so in the future!"
September 01, 2014
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4.6 out of 5
"both of the girls who work here are very friendly and accommodating. They should be regarded as highly valued employees. "
August 29, 2014
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5.0 out of 5
"Nicole was great so super helpful and extremely knowledgable. "
August 27, 2014
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- Sandy from Swampscott, MA
4.8 out of 5
"Everyone, especially the manager, is always extraordinarily kind! Thank you."
August 27, 2014
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5.0 out of 5
"Your workers are very helpful . They help me with all my questions . Thank you so much . "
August 27, 2014
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- Cathy from Rio Rancho, NM
5.0 out of 5
"I live 2500 miles away. All of my business was completed over the phone so I never saw the property. i was impressed with the helpful ways that your associates supported my moving/storage needs over the phone. "
August 23, 2014
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4.6 out of 5
"There was a complication with an old storage bin I had in another name. The associate helped me get a new storage bin and account in my correct name. She was very patient and explained procedure very carefully. I was given the best of attention."
June 29, 2014
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4.8 out of 5
"I am not very good with names but, the ladies are always smiling and happy. I always have a laugh when I am there. They are just great!"
February 24, 2014
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4.8 out of 5
"The associate I talked to was one of the best customer service employees I have encountered. She was genuinely interested in helping me during what can be a very stressful time. She made my experience smooth and easy, all while smiling. Thank you."
August 17, 2013
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