Customer Reviews - Life Storage #491, Lynn
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We at Life Storage want to maintain the best storage facilities in Lynn, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Lynn (#491)
4.82 out of 5
based on 35 of our most recent Reviews
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4.8 out of 5
"everything was awesome, I would use it again,,, thank you. people were awesome and respect.,,,"
July 24, 2019
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4.8 out of 5
"Chris was so very helpful and he explained, where the security system, monthly payments and what you cannot bring into the storage u it to a T He also was quite polite and helpful. Thank you Chris very much I give you a five star ??"
March 22, 2019
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5.0 out of 5
"You guys rock! Very informative and professional ! Only when calling it’s sometimes hard to get a hold with someone, but I understand if you’re busy or at lunch it happens. Other than that y’all are all great! Happy holidays"
December 11, 2018
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5.0 out of 5
"In not much in typing But in short my experience in both your Salem and Lynn branch as been incredible!!!
I would give the faculty and both staff and management a 10 out of 10"
April 19, 2018
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- Francis from Marblehead, MA
5.0 out of 5
"yes the people who work at the lynn ma life storage are the best always great and helpful "
November 07, 2017
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5.0 out of 5
"Much better than other storage units I've used in the past. "
September 28, 2017
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- Christoph from Boston, MA
4.8 out of 5
"Everything worked fine, very helpful staff, very clean facility."
September 27, 2017
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- Cortney from Woodstock, IL
5.0 out of 5
"I had a great experience. Thank you for everything!"
September 23, 2017
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3.7 out of 5
"I think it should be open to customers later than 7pm
"
August 30, 2017
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- Jonathan from Brookline, MA
5.0 out of 5
"The staff at the Lynn facility are amazing. They are friendly and attentive. They should be given big, fat raises. "
June 28, 2017
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- Daniel from Cambridge, MA
4.4 out of 5
"Most of the process was better than I expected. I am very happy with renting with LifeStorage. I am not sure why there is a 7am-7pm access policy. Seems that most of the entry is automated so 24 hour access would be nice. "
June 27, 2017
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5.0 out of 5
"Jessica and her staff are always very friendly and helpful. I was one of the first people to start renting when you first opened and Jessica is an asset to your company. If I ever have a concern she always addresses it promptly."
June 27, 2017
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5.0 out of 5
"Staff was friendly and answered all my questions and the office and space were spotless."
May 16, 2017
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4.8 out of 5
"everything was very satisfying and a very respectful staff"
March 29, 2017
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3.4 out of 5
"Life storage in Lynn all the staff members they rock great customer service ..????????"
March 22, 2017
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5.0 out of 5
"I'm very grateful for the help & attention I got when renting my storage unit during a very stressful move last August 2016. It made all the difference dealing with such a helpful, attentive staff who great me the same way when I come in or call in. Very professional & helpful! "
February 27, 2017
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5.0 out of 5
"The manager and assistant manager were both incredibly helpful and kind in helping me to set up my rental unit. I will highly recommend your facility to my colleagues (I'm in sales) because of the service they provided. Both of them (and I'm sorry that I don't recall their names) should be applauded and rewarded for making your storage location so welcoming and accommodating for customers."
January 31, 2017
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- Hayley's Hope Foundation from Lynn, MA
5.0 out of 5
"I've had storage units at other facilities and by far this is the best! Only thing I'd change is the mandatory insurance, but that's probably a necessary evil ;)
Super nice, friendly staff and genuinely not because they "have to"."
January 04, 2017
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- Amy from Apollo Beach, FL
5.0 out of 5
"The manager and her staff are incredibly helpful and communicative. I wish more businesses had employees like them!!"
October 25, 2016
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4.2 out of 5
"Service was great and helpful, answered all my questions. The place and the unit is nice.
One inconvenience though is that the place closes off access at 7pm, this is proving to be slightly difficult since I typically cant make it by until 6ish. I had rented a storage unit from a different company before, and having the longer access hours was quite nice. "
October 25, 2016
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5.0 out of 5
"Jessica was wonderful and made us feel like she was a new friend!"
October 23, 2016
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5.0 out of 5
"Jessica and all of her Associates in Lynn are fantastic there always a pleasure to deal with"
September 28, 2016
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- Walter from Park Ridge, IL
5.0 out of 5
"I previously commended an associate in the Boston area. We will definitely be returning to store our son’s furniture for the summer. It was a pleasure doing business with you. I have already recommended your company to friends and colleagues. "
September 27, 2016
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4.9 out of 5
"Rueben in Salem, MA is fantastic! Someone did not return their moving truck on time and he went so far out of his way to help us. He did an absolutely amazing job and I'll store with him anytime I need storage. Incredible work! The unit was also great and the facility was very impressive. I've had terrible exchanges with storage companies in the past and you guys are great! Thanks!"
September 24, 2016
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5.0 out of 5
"The workers at the Lynn store are awesome! The gentleman that works was so professional. Truly, you all made my life so much easier for a few months. So well worth the money! Thank you!"
September 23, 2016
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5.0 out of 5
"I love Uncle Bobs [Life Storage] best storage place in Lynn ma . One time I had forgot to lock my storage bin and a employee came to my work to let me know. I thought that was great . Excellent customer service at Uncle Bobs [Life Storage]. "
July 29, 2016
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- Veronica from Bloomfield Hills, MI
5.0 out of 5
"Wondedful staff, very helpful with everything including parking the truck:)"
July 24, 2016
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5.0 out of 5
"The gentleman helping was beyond helpful and polite. He deserves to be compensated for how well he performs!"
July 22, 2016
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5.0 out of 5
"U were very polite & understanding bout what I was looking for & needed."
July 20, 2016
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4.6 out of 5
"I am very pleased with all operations. The day I arrived, I had a specific time line and agenda that was set back a short amount of time because the office had opened a full 15 minutes after posted business hours. I was frustrated and upset because I am extremley prompt and adhere to a strict personal schedule. Other than this minor interruption, service and business conducted is above par. "
May 26, 2016
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- Bernie from Marblehead, MA
5.0 out of 5
"First time storage renter. And I was very impressed. Especially surprised at how clean the locker was. A perfect solution for our temporary needs."
February 26, 2016
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4.5 out of 5
"Storage needs are pretty basic. My expectation of a clean, climate controlled, secure space was met. It's hard to be earth shattering in the storage business. "
February 26, 2016
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5.0 out of 5
"I am very pleased with the place and accommodations."
December 25, 2015
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4.8 out of 5
"It was great. The staff was very helpful. I'm very pleased that I picked this location"
November 20, 2015
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5.0 out of 5
"Jessica, Chris and Nahal are amazing!!!!!
They treat me like family and make me and my family feel like friends. I definitely reccomend Uncle Bob's for everyone's storage needs.
Hector. "
October 03, 2015
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