Self Storage Units near Portland in South Portland, ME, 04106

"I have been a customer of LifeStorage facility #451, located at 50 Gorham Road, South Portland, Maine for many years. The facility started out as Access Self Storage, then became Uncle Bob's Self Storage, and now it is LifeStorage.  Of course, my rent went up with each successive owner.  In order to contain costs, a year or so ago (under the ownership of LifeStorage) I consolidated my two units into one and got a lower rate by booking online.  However, that rate quickly increased over a few months to my current rate of $435 per month.  Over the years, I have witnessed a marked deterioration of facility #451.  For example, over the past two to three years, there have been unhoused persons sitting in the entryway charging their phones.  Although I was not personally confronted by any of these individuals and am sympathetic to their plight, their presence in a locked facility did make me wonder about the quality and effectiveness of the security system in place.  Currently, I feel that facility #451's most pressing problem is a lack of maintenance and upkeep.  The most egregious example of this is state of the bathroom.  Now, while I understand that LifeStorage is under no obligation to provide bathroom facilities, their own website states that "we are committed to providing the absolute best customer service in the self storage industry...and it shows" as well as "you'll see the distinct advantages we offer when you rent storage space at our facility".  At the LifeStorage facility at 50 Gorham Road, South Portland, Maine, I respectfully submit that they have failed to deliver on these promises.  There used to be two bathrooms at facility #451 (men's and women's), but one was locked several years ago.  The explanation given was "we just can't stop people from trashing the bathrooms".  Again, this makes me wonder about the safety of the facility as a whole.  By comparison, when I use a bathroom facility in a local grocery store (e.g. Hannafords or Shaws), I see evidence of regular maintenance and cleaning.  Whatever effort that is going into the cleaning and maintenance of the bathroom at LifeStorage facility #451, it is nowhere even close to what appears to be done by these other institutions.   I would also point out that grocery stores have unrestricted public access to their bathrooms and do not have locked gates requiring security codes to enter. Today, September 28th, 2022, my experience at facility #451 compelled me to write this review and contact customer service.  When I arrived, the only remaining bathroom was locked and out of order.  The reason I was given (from the facility manager) was that the toilet seat was stolen.  Well, the toilet seat has been severely loose for many months and no-one bothered to fix it.  This is on top of the fact that the toilet paper holder has been ripped off the wall for years (and not replaced), there are times that there is no toilet paper at all, and there is often no paper towels and no soap (even though there is a sign over the sink emphasizing how important it is to wash your hands with soap and water).  Also today, when I asked about unlocking the second bathroom for customer use, I was told by the person sitting in the office that they do not have the key anymore and therefore cannot get in unless they break the door down.  I find it strange that a business as sophisticated at LifeStorage does not have access to all the doors within their building.  I suggested contacting a locksmith. All of this compelled me to ask the person sitting in the office of facility #451 about the process of filing a grievance.  She could not tell me much, but directed me to a poster on the wall with a website that "welcomed my feedback".  After I went home, I went on the website and found out that it is simply a conduit to writing a Google or Yelp review (by the way, on Google, facility #451 is listed as "closed" which didn't make me feel any better about getting my issues addressed).  Fortunately, the website did list a customer service number (800-800-3456).  When I called, I was put on hold for over 10 minutes.  I then spoke to Becky, who promised to call me back if our call was cut off.  Of course it was cut off and Becky never called back.  I called 800-800-3456 again and went through another hold.  I then spoke to Michelle and went through my issues all over again.  I am currently waiting for a call back from the regional manager, Samantha, which I am told will take a minimum of 24 hours.  I can only hope for the best."

"I have been a customer of LifeStorage facility #451, located at 50 Gorham Road, South Portland, Maine for many years. In order to contain costs, a year or so ago (under the ownership of LifeStorage) I consolidated my two units into one and got a lower rate by booking online. However, that rate quickly increased over a few months to my current rate of $435 per month. Over the years, I have witnessed a marked deterioration of facility #451. For example, over the past two to three years, there have been unhoused persons sitting in the entryway charging their phones. Although I was not personally confronted by any of these individuals and am sympathetic to their plight, their presence in a locked facility did make me wonder about the quality and effectiveness of the security system in place. Currently, I feel that facility #451's most pressing problem is a lack of maintenance and upkeep. The most egregious example of this is state of the bathroom. Now, while I understand that LifeStorage is under no obligation to provide bathroom facilities, their own website states that "we are committed to providing the absolute best customer service in the self storage industry...and it shows" as well as "you'll see the distinct advantages we offer when you rent storage space at our facility". At the LifeStorage facility at 50 Gorham Road, South Portland, Maine, I respectfully submit that they have failed to deliver on these promises. There used to be two bathrooms at facility #451 (men's and women's), but one was locked several years ago. The explanation given was "we just can't stop people from trashing the bathrooms". Again, this makes me wonder about the safety of the facility as a whole. By comparison, when I use a bathroom facility in a local grocery store (e.g. Hannafords or Shaws), I see evidence of regular maintenance and cleaning. Whatever effort that is going into the cleaning and maintenance of the bathroom at LifeStorage facility #451, it is nowhere even close to what appears to be done by these other institutions. I would also point out that grocery stores have unrestricted public access to their bathrooms and do not have locked gates requiring security codes to enter. Today, September 28th, 2022, my experience at facility #451 compelled me to write this review and contact customer service. When I arrived, the only remaining bathroom was locked and out of order. The reason I was given (from the facility manager) was that the toilet seat was stolen. Well, the toilet seat has been severely loose for many months and no-one bothered to fix it. This is on top of the fact that the toilet paper holder has been ripped off the wall for years (and not replaced), one of the lights has been out for months, there are times that there is no toilet paper at all, and there is often no paper towels and no soap (even though there is a sign over the sink emphasizing how important it is to wash your hands with soap and water). Also today, when I asked about unlocking the second bathroom for customer use, I was told by the person sitting in the office that they do not have the key anymore and therefore cannot get in unless they break the door down. I find it strange that a business as sophisticated at LifeStorage does not have access to all the doors within their building. I suggested contacting a locksmith. I am currently waiting for a call back from the regional manager. I am told it will take a minimum of 24 hours. I can only hope for the best."

"The staff is nice, but I am not sold on the space, I think the way they have the units so enclosed in a small hallway makes it hard to go around any corners. You end up scratching up all your furniture. Just not functional at all. I have a unit that I rent in Winslow, Maine from haul and I love it because you don't have to move items in a very enclosed area. Nothing gets scratched up and the space it much more usable. try move a king size mattress around one of those corners, it does not work so well. Though it is nice that it is heated but not worth the hassle. When I paid for the unit I had to pay for a new lock at 21.00 and when we tried to lock the unit the spacer was not drilled out so we could not lock it but no big deal I will get to it the following day because the office was closed. The next morning they again charged me for another lock at the cost of 21.00. that to me is a waste. If they would have drilled it prior I would be owning to locks that I cannot use. She stated that it was drilled but I know it was not drill we tried it like five times and not the case. Tried Life Storage once but not for me! hopfully South Portland can put up normal storage units some day!"

"From the moment we walked in, Stephanie the manager greeted us with a warm, genuine smile and asked "How can I help you." We've never used a storage facility before so this was new to us. She walked us through the process with ease. About a week or two later, I went out by myself and had difficulty opening the lock. Of I went to find Stephanie and there she was with the same warm smile and offer to help. I highly recommend this facililty. Thanks Stephanie and staff! Kelly"

"This place is as tight a storage facility as I have seen. I was moving in on 80-90F days, and the inside was nice and cool. Place is super clean and tidy, seems secure, and provides great moving equipment free to use. This place is more expensive than some nearby places, but you're getting what you pay for."

"Marie has been very helpful and friendly as I've been clearing out my mother's storage unit at the South Portland location. We've had a family storage unit there for several years and I've noticed that all the staff have been very diligent about checking all the units to make sure they are properly locked. Once I didn't properly lock my unit and they called me right away. Over all, the facility is very clean, the carts are in good shape and I've never had any problems with the facility or staff."

"Life Storage is a Brand New building. In fact, I was the first person to store in my unit. The facility is very clean and easy to access. Stephanie and Marie are helpful and kind, always say hello when they see me, and are there to offer help or answer any questions. Move in was easy to complete and they explained everything I needed to know- so no surprises. I appreciate that Stephanie worked with me to figure out which size space would suit my needs AND would save me money in the long run as I was combining 2 storage units! A+"

"Very friendly and helpful staff. The place is kept very clean, and provide dolly's for moving stuff. They give an option to have a personal code so you can easier remember it. Overall, a stress free process of storing my stuff"

"Easy start up processes. Staff actually answers phone. Monthly billing is also easy to use,"

"From start to finish which was no time at all, Marie was a delight to work with. I'm a people person and although I could have rented my unit without interacting with a human being, I needed Marie in more than one way. She was very knowledgeable and her personality left me smiling for the remainder of my day! I'm thrilled to be a customer of Life Storage and I hope to run into Marie again soon."

"Love Stephanie as the first point of contact and manager! The facilities are clean, new, and very well lighted up."

"This is a world-class service at the most affordable price; and yet, wait until you see the cleanliness, safety, and accessibility of the facility. Just right for me. The personnel is knowledgeable and customer orientated. 1 call was enough to get all this, 1 short call."

"This is a world-class service at the most affordable price; and yet, wait until you see the cleanliness, safety, and accessibility of the facility. Just right for me. The personnel is knowledgeable and customer orientated. 1 call was enough to get all this, 1 short call."

"The inside of the building is in great shape and the staff were very helpful with finding the best storage option for me, found it easier to keep home and car accessories seperate."

"I am a small business owner and founder who used to live in Portland ME 11 yr. ago but have now moved away. I rarely provide reviews of companies or individuals but I feel compelled to do so in this case. Life Storage Company – I was a customer of Life Storage (formerly Uncle Bob’s) for 11 years and did not visit my storage unit during this interval. Recently, I removed the contents of the unit and it was amazing. After 11 years, it was as if I put the stuff in there 1 month before! No dust, dirt, etc. like other storage units that I have rented around the country. Equipment for moving is on site (and it works), the place clean and well lit. I would highly recommend this company based on this experience. Its Gorham Road South Portland Manager – When I arrived after driving from the Midwest, I walked in the door as what I think might be every storage facility manager’s nightmare. The conversation between us began with me saying: “Hi, I haven’t been to my storage unit in over 10 yr., I am not sure of the number, I do not know where it is (am I even in the right place?), I am not sure that I have a key to get in, I am really not sure what is in my unit but probably more than half of the contents needs to be thrown out, can you help me?” Despite this sketchy introduction, the manager, Stephanie, was amazing. I had forgotten what customer service and helpfulness really is. I never heard the phrase “sorry for your inconvenience” but instead she became an incredibly helpful problem-solver who answered my questions and directed me to where I needed to go. All of the information that she provided me was accurate and allowed me to get this job done efficiently. In summary, the combination of the company and its outstanding store manager made a task that I was dreading a very pleasant experience."

"Seamless transactions and incredibly helpful. They have really good hours, so it's easy to get in and out of the building at the beginning or end of the day. The unit I rented was clean. I didn't love that I had to ride a slow elevator, and that a lot of the carts were in a state of disrepair (maybe that's better now), but the front desk staff was great and very responsive. I've rented storage at a lot of places - I had a really good experience here."

"Nice facility. Friendly staff."

"Stephanie was INCREDIBLY helpful on getting me situated with a storage unit. Couldn’t be happier. Shout out to Malaysia for getting me in touch with the store as well!"

"Great folk safe storage. Highly recommend. See Stephanie Thibedeau. She’s the best."

"Raquel was a dream to work with! She answered all my questions, was endlessly patient and made our pre-move experience great. This facility is clean, well lit and I feel very comfortable storing my things here. Highly recommend!"

"When I visited Life Storage, I was helped by Cynthia on Riverside Street and Raquel on Gorham Rd. Both of them went out of their way to be helpful. Their cheerfulness and delight in their work made my day!"

"Super quick and easy to secure and access the space. The staff is really helpful and very kind. Stephanie was very sweet to our dog when we first dropped our things and when I returned a few weeks later she remembered him. I didn’t expect such a personal service at a storage unit and am pleasantly surprised. It makes a nice difference. Thanks!"

"Great experience at the South Portland location Life Storage! Stephanie was very helpful and friendly. She took the time to talk about what I would need and made sure I had full access to my storage. The facility looked clean and well kept. I would recommend going to this location."

"Stephanie and Raquel were very helpful. They walked me through the process and guided me to finding the correct storage size. They provided excellent service and went above and beyond the call of duty."

"Really sweet folks who take care of customers in a clean, efficient space. Highly recommended except this facility is expensive..."

"Raquel was very helpful thank you!"

"Stephanie was so helpful and very pleasant to work with. She took the time to work with me and was so friendly. You are very lucky to have such a dedicated employee."

"No longer needed large unit. Moved things to a smaller one. Stephanie, as usual, was most cheerful and helpful."

"I feel very comfortable at this storage facility, and chose this one even though there are others closer to me.  Safe and easy.  It's never very crowded, and it has always been easy to park and load/unload my items.  Nicely climate controlled.  Staff is helpful when I need it.  Definitely a good choice!"

"Heads up: make sure you read all of the fine print."

"From start to finish, my experience with the Dawn & Stephanie Dream Team has been amazing. The entire process was smooth, efficient & stress free. The space was clean, and has been so easy to access whenever I need to. I feel very comfortable storing an important part of my life with Dawn & Stephanie! I had SUCH a wonderful experience renting with Dawn & Stephanie, that I rented a 2nd unit! :) I highly recommend this well-qualified, and professional team."

"New facility, very clean, nice facility. Staff is very friendly and also a great location. I’d recommend in a second!"

"Needed a safe, secure place to store my 97-year-old mom's possessions while she transitioned from Assisted Living to rehab and thence to a yet-to-be-determined nursing facility. Stephanie assured me that she would oversee the move-in if I couldn't be there, which turned out to be the case. Life Storage has a very user-friendly system. All I have to do now is swing by the office and pick up my key."

"Needed a safe, secure place to store my 97-year-old mom's possessions while she transitioned from Assisted Living to rehab and thence to a yet-to-be-determined nursing facility. Stephanie assured me that she would oversee the move-in if I couldn't be there, which turned out to be the case. Life Storage has a very user-friendly system. All I have to do now is swing by the office and pick up my key."

"Stephanie (local mgr) in the South Portland store is great to deal with! Friendly, knowledgeable, professional, etc Would gladly use again."

"Great, clean facility. Easy to get in and out of and a quick, efficient registration process."

"Great, clean facility. Easy to get in and out of and a quick, efficient registration process."

"The staff is very friendly and very professional. Facility in great shape and very clean. Very convenient access to lockers and very secure. I would strongly recommend Life Storage to anyone."

"So easy to secure a storage unit, discuss size requirements and pay - all either on line or on the phone. I needed to move up our "move in date" and that was easily accommodated."

"Ease of rental process today is worth 5 stars as well as the courteousness and helpfulness of the employees who assisted me. Thank you!"

"My husband and I recently relocated from Boston. We were extremely nervous about where our valuable items would be kept. I was pleasantly surprised to see Life Storage right around the corner from our new digs! From the moment I met Stephanie, at my first interaction, I knew that We would be well taken care of. Our things remain there and we couldn’t be happier. I’m giving this facility 5 stars. I don’t typically rate my experiences with Companies but we felt that a review would help worried people like us!!! Thank-you Life Storage!"

"I just started storing things here, and so far it has been a very good experience. Stephanie was incredibly helpful and responsive getting me set up and answering questions the day I arrived for the first time. I like that there is controlled access and climate control, and there was even a little welcome bag with information left for me in my unit."

"I've only just started storing stuff here, but Stephanie has been wonderful to work with - very responsive and helpful. The process for getting into my unit was easy and there was even a little welcome bag left for me with information. Not cheap, but climate controlled in Maine seems worth it. So far, I would definitely recommend."

"At life storage in South Portland- (Gorham rd)they provided excellent service and were very helpful to get us set up with a storage unit on short notice. We recommend that you use their facilities and services to get your personal belongings safely and efficiently stored away."

"My family needed a storage space for some extra household items we had acquired so I called them to see what they had available for Storage units. I called and spoke with Stephanie the manager for the South Portland location. I received top notch customer service from her. She was courteous.friendly and professional. When I realized there was another Life storage facility that was more convenient for us to use she immediately called them and told them the situation and had the manager (I think her name is Cindy) give me a call. She also gave me top notch customer service! When I arrived there she gave me a walk through of the facility and showed me different sizes of storage units I could use and was very accommodating, friendly and professional. I would highly recommend this business to everybody. Great customer service!"

"Professional, a live person at location office during day is awesome, easy to get in and out. From Ct, to Co, to Ma, to Co again, an now to Maine, best storage facility we have ever rented from in 4 states."

"The building is clean and well maintained. The staff is frienldy. Willing to work with you during these tough times covid has brought upon us."

"Well run facility, clean and bright.. Easy to navigate for its size. Store manager Stephanie is outstanding. Couldn't be better."

"Store manager Stephanie is the best. It’s a big facility and she’s on top of everything. There’s units to meet everyone’s needs or multiple needs. Clean, safe, easy to get to."

"I had originally thought I was all set up in October but apparently not as I was not given certain info and my original setup was incomplete. Due to illness I did not try to access my storage until until 11/23. The young lady that I met at the front desk (Stephanie) was incredible--she friendly, professional and incredibly helpful in getting things straightened out for me as this was the first time I have ever used a storage unit anywhere. Stephanie turned what could have been a very frustrating first experience into a very positive experience. In Stephanie Life Storage has a very valuable employee and a wonderful "face" for Life Storage."

"This place is perfect all the way around!! We needed a quick storage space and the day I called I was given a storage space without any hassle!! The staff were friendly and helpful, the process for bringing personal items to the space was efficient, two great elevators, the building is safe and bright with excellent lighting that automatically turns on and off by sensor so you're never in the dark!! I was able to cancel the space with one email and everything was taken care of. The storage is clean, quiet, and safe..oh and dry and fabulous temperature control. What more could I ask?? Great storage and super location!! Private and safe."

"I am thankful Life Storage was there when we called for help!! Excellent location, easy to use and perfect for privacy and getting items in and out without a problem. The space was temperature controlled and security excellent. I recommend Life Storage for those who are looking for a perfect and easy to use space with privacy, security, comfort, and efficiency with getting the storage and vacating the space. Nothing was a hassle or problem and that is why I will use Life Storage again if I'm needing a storage space."

"The office manager, Stephanie is awesome. She salvaged my disasterous moving experience with her wonderful and professional service. Go to Life Storage. I will refer them to everyone."