Customer Reviews - Life Storage #451, South Portland
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We at Life Storage want to maintain the best storage facilities in South Portland, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in South Portland (#451)
4.83 out of 5
based on 36 of our most recent Reviews
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5.0 out of 5
"The staff at the South Portland, ME location is exceptional. I was a very long term customer and they were all phenomenal throughout the years."
November 23, 2018
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- Karen from South Portland, ME
5.0 out of 5
"Very impressed with the clean surroundings and very efficient staff on front desk and the online payment was easy to access....Thank You!!"
November 23, 2018
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- Bill from Cape Elizabeth, ME
5.0 out of 5
"Thank you for bringing professionalism and real value to a scattershot industry."
August 08, 2018
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- Catherine from Harpswell, ME
5.0 out of 5
"This place made my storage needs and moving almost effortless. Friendly and helpful staff. Thank you!"
July 23, 2018
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- Julianne from Portland, ME
5.0 out of 5
"I think you guys have just done an amazing job at helping me and i couldn't thank you enough"
July 22, 2018
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- Rebecca from Scarborough, ME
5.0 out of 5
"Stephanie and Christine are fantastic!!! Super helpful, fun and always are there to answer all our questions. Their friendly demeanor and thoughtfulness made our move much easier!"
July 10, 2018
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5.0 out of 5
"Excellent value. I needed short term storage for 2+ months. Absolutely fantastic service. Definitely will use hour facility again when the need arises!"
April 23, 2018
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5.0 out of 5
"Great hours of operation. For those of us who work during the weekday, it really helps that the lockers are accessible until 9:00pm. Thank you!"
April 19, 2018
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- Jacqueline from South Portland, ME
4.8 out of 5
"Staff was always professional courteous and knowledgeable And most importantly available on the phone and in person. ????"
December 23, 2017
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- Pedro from South Portland, ME
5.0 out of 5
"I have been a customer of the South Portland, Maine location prior to your company's acquisition. I am glad to report that the transition was seamless from my point of view. The staff is phenomenal. Thank you so much!"
July 27, 2017
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- Stephen from Santa Monica, CA
5.0 out of 5
"No BS: The whole experience was a pleasure. Among details, I once--accidentally--left my door latched but not locked. One of the associates not only noticed it, but then called me to ask my permission to lock it. Etc. Etc. Thanks so much. "
July 23, 2017
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- Karen from Summerfield, FL
5.0 out of 5
"Thatcher was very helpful and knowledgable. The building was very clean, safe, well lit. It was a pleasant experience though always done under stress. Thank you."
July 23, 2017
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- Catherine from Westbrook, ME
4.8 out of 5
"met my expectations, especially since this was my first experience with a storage unit operation. The associate was friendly, informative and showed me the unit, etc."
June 27, 2017
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- Theresa from Portland, ME
5.0 out of 5
"I recommend you to all of my clients and more. Professional staff.. Very satisfied"
May 24, 2017
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- Laura from Scarborough, ME
4.8 out of 5
"The facility is very clean and well stocked with moving carts. Very convenient."
March 28, 2017
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- Kathryn from Portland, ME
4.8 out of 5
"I was quite happy with the facility and the people that I interacted with. "
February 02, 2017
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5.0 out of 5
"I have gotten to know the office people and feel very comfortable and safe in the facility. I couldn't have chosen a better place to store my valuables."
July 26, 2016
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- Leslie from Northford, CT
5.0 out of 5
"The customer service at Uncle Bob's exceeded my expectations. I set up the storage space via long distance and the manager at Uncle Bob's went out of his way to make sure all paperwork was completed prior to my arrival. The staff at the facility was very courteous and helpful."
June 29, 2016
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- Richard from Falmouth, ME
4.0 out of 5
"The only issue I ever had was with the pricing. It was simply too high."
June 24, 2016
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- SCOTT from NORTHRIDGE, CA
5.0 out of 5
"Excellent service. Start-up of service was a breeze. Very satisfied!"
April 14, 2016
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4.9 out of 5
"All I can say is when I have had an issue, however big or small, it was handled very well. The Manager is especially fair and considerate."
November 16, 2015
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4.6 out of 5
"I just think it would be helpful if you came down a little bit on your prices."
October 08, 2015
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- Patricia from Portsmouth, NH
4.9 out of 5
"Restrooms are always clean. Easy and safe to enter facility"
September 24, 2015
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- Charles from Pepperell, MA
4.4 out of 5
"I think there should have coverage of the office during lunch. My schedule was delayed 1hour."
August 28, 2015
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- Dianne from South portland, ME
4.8 out of 5
"My expectations were met. It was a very busy morning and the phone kept ringing, intercom was busy with questions, deliveries were made. She handled all very professionally."
May 27, 2015
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5.0 out of 5
"Everything went quite smoothly and place is very clean!"
May 27, 2015
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- Cindy from Scarborough, ME
4.8 out of 5
"I have seen other climate controlled storage facilities in Baltimore MD, so I was not surprised to see a neat, clean and efficient facility at Uncle Bob's [Life Storage].
I was very pleased."
January 27, 2015
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5.0 out of 5
"Extremely neat and clean. Great customer service. Highly recommend."
November 23, 2014
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- Kevin from South Portland, ME
4.6 out of 5
"The automatic lights turn off when working in the storage unit for long periods. Perhaps you could add sensors in the units or more in the aisles. I have found myself in the dark on many occasions. Also, in the summer, I found the upper floor to be very hot and the AC did not seem to be working.
Overall though.. I am glad to be a customer.
Thanks!"
October 31, 2014
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- Cynthia from Portland, ME
3.4 out of 5
"I'm very happy that I got my storage at Uncle Bob's [Life Storage]. The place is organize and I like that they provided dolly carts for their cusgtomer. The place is very convenient and secure. They have excellent customer service. Thank you."
October 29, 2014
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- Susan from South Portland, ME
5.0 out of 5
"Impressed with the details of the operation provided up front without asking questions. Also very much like the additional security (must sign in with keypad or silent alarm goes off when unit is opened)"
August 02, 2014
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- Crosley from Somerville, MA
4.4 out of 5
"The space is nice and fits what we need however I was shocked at how expensive it is."
July 25, 2014
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5.0 out of 5
"Excellent service, hours, storage space and price. Thank you for making it pleasant."
July 23, 2014
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- Barbara from Scarborough, ME
5.0 out of 5
"Have rarely used storage facilities. You all made it easy!"
May 31, 2014
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5.0 out of 5
"Everything is great. Excellent customer service! :) I appreciate being able to manage my account online."
March 28, 2014
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- Jeanne from Miller Place, NY
5.0 out of 5
"I had called another storage facility before yours and the person on the phone was totally uninterested in speaking with me. When I called your 800 # the rep was interactive, allert, helpful and genuinely happy to help me. I recieved an email confimation, i recieved a call from the local manager confirming that he recieved the reservation and would be available for my check in the next day. when I arrived i was greeted by name and helped with every aspect of check in. the manager was wonderful and should be commended. It was really and great experience. "
March 26, 2014
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