Self Storage Units near Pinhook Rd and Kaliste Saloom in Lafayette, LA

"The high rating this place has is baffling at best. Here’s the good, the bad, and the ugly. Good: The staff is mostly comprised of nice people. Bad: There are people living in at least one unit, right up front. The staff denied this, but as someone who works weird hours sometimes, I’ve had to pick up material from my unit at odd hours of the night and I’ve 100% seen people in lawn chairs outside of their storage home at 4:30am. Ugly: Other than the fence around the place and the code-protected gate in the front, the owners have implemented exactly zero security measures to prevent robberies. No cameras, no guards, no staff on duty overnight. On top of that, the roll-up doors on these units are absolutely not secure. After I was robbed of $10,000 worth of material and merchandise, I tested this by breaking into my own unit. It was easy. Opened and shut the door without unlocking my padlock. When I notified the staff, they shrugged it off and told me to file an insurance claim. I filed the claim, which needed a police report. So I filed a police report, which needed photos and documentation of the worth of each item. Zero people take pictures of the interior of their storage unit each time they leave, so the police couldn’t put a dollar amount to what was stolen because they couldn’t prove it was actually stolen. So after paying for insurance and paying for this lackluster (at best) storage facility, I also lost $10,000 worth of possessions. Long story short, RUN. This place isn’t a storage facility. It’s a thief’s buffet. I’m not the only person who was robbed. It happens ALL THE TIME."

"Very clean and very good customer service"

"From the first unit I booked to the bigger unit I jus moved to, they made it easy. From reserving and getting access online to onsite services, they made it convenient. Clean and safe."

"Have rented here more than once. Units are clean, grounds are well lit and secure, prices are the best bang for buck in town, and each staff member I've met has been very friendly and helpful. Never thought I'd brag about a storage place...but...they deserve the kudos."

"Our storage was broken into while renting a unit. No cameras on site to help identify the theives, yet it is a gated establishment."

"Outstanding customer service!"

"Chad was absolutely great! Very patient, helpful and professional. I really enjoyed my time and I will definitely be returning!"

"Great people"

"Very professional and courteous to their customers. I would definitely use them again in the future."

"Two stars because the units are nice and clean but there are NO cameras or any sense of urgency about getting some form of security. Security cameras are not that expensive, and it would bring some peace of mind to the tenants."

"My wife and I needed a storage building to store household items. I traveled to a few storage facilities before findings this particular location. I spoke to Eichelland on the phone and she answered all my questions and set up an appointment for the following day. The next day I traveled to Life Storage and met with Ravon. Ravon showed me a few units and answered all questions I had. Ravon was very pleasant and knowledgeable about this business. I'm very satisfied with my decision to do business with this location."

"Mrs freeman is the best at her work"

"i love it and its very great"

"Great family friendly customer service, fast and helpful staff. Highly recommend"

"Very clean"

"Pleasant and punctual. Very sweet. It also smells nice in their office if you wanted to know. 😁"

"Eichelland Freeman was sweetest she showed almost every space possible without getting agitated with us, she also gave great advice. The best service hands down."

"Great customer service and the best experience."

"Great customer service!!"

"Great customer Service and awesome experience!!"

"Awesome communication skills, very thorough, plus awesome customer service, and very friendly"

"Very helpful and kind!"

"Manger Eichelland Freeman was very very nice and very professional"

"Great storage facility, lots of space options. Awesome specials!!!!!!!"

"This location is great. They have lots of space size options to choose from for all of your storage needs, property is nice and clean, plus the front office staff members are fast friendly and efficient. Thanks"

"I needed 3 units in a pinch. They were able to accommodate me right then and there. The manager on duty was very nice and efficient in getting me taken care of."

"Do Not Rent From This Corporation!! Yes they might be nice at first BUT If you get sick with Covid 19 and down for 4 months. From being a RN- Nurse working on acute covid unit. And get behind a month, The company will Sell your stuff with NO notice in the mail. Or email. Then send your nonpayment to Collection which was Not beyond 6 months. All my children history Gone!! All my Mother's things even our family china cabinet!!😢 I was a custom for Years!! Not some overnight customer. I would have given a negative 5 stars if I could have. Never Store close family items even if you live in a city with no storage on site. Make the room because you could end up like I did, Very Heart broken after my recovery."

"Do Not Rent From This Corporation!! Yes they might be nice at first BUT If you get sick with Covid 19 and down for 4 months.  From being a RN- Nurse working on acute covid unit. And get behind a month, The company will Sell your stuff with NO notice in the mail. Or email.  Then send your nonpayment to Collection which was Not beyond 6 months. All my children history Gone!! All my Mother's things even our family china cabinet!! I was a custom for Years!! Not some overnight customer. I would have given a negative 5 stars if I could have. Never Store close family items even if you live in a city with no storage on site. Make the room because you could end up like I did, Very Heart broken after my recovery."

"Clean facility, Great rates, and staff!!!!!!!"

"Clean facility, great prices, and awesome store manager"

"Ms. Eichelland is great at her job! Great customer service."

"Absolutely wonderful place to rent storage space from. The units are well taken care of and the cost is very cheap! They have a special going on for one month free which is great! Eichelland Freeman is especially awesome at the front desk. She answered all my questions and was very friendly! Would definitely recommend this place over any other storage unit place 100%"

"Eichelland has the best customer service ever! This location is the best storage company I have ever dealt with."

"Very expensive and confusing bc theres two life storages right next to each other with a dealership separating the two. I accidentally paid for my unit number at the wrong store and NEITHER one can seem to find where my $153 dollars went. So reluctantly I paid in cash and am able to finally drive into the open gate. I had to leave for a minute to use the restroom only to find out my gate access code won't allow me back in and its after closing time (even tho I JUST PAID MY BILL IN CASH!)! I STILL HAVENT GOTTEN MY MONEY REFUNDED FOR MY MISTAKE IN PAYING FOR ANOTHER PERSON'S UNIT WITH THE SANE UNIT NUMBER AS MINE ONLY ITS NEXT DOOR. So I try to call the customer care number listed online and it continued to connect me to the store managers number. I tried 6 different number online EACH ONE STILL CONNECTS ME TO THE STORE. Ridiculous! I had so many issues with this place and its over priced. You would be better off using some mom and pop type facilities instead of this chain. Im moving to one as soon as I can, I won't be paying them another cent. Ive had four different units with them at three different locations and I've been burglarized three different time at three separate locations. Im currently dealing with a claim right now from a lafayette location. Im pretty sure there is people living in one of this stores units. And have personally seen people living at the one next doors units a couple years back. They even had a damn dog. Support your local business by using something other then a chain."

"Outlets are out at the one off of kailiste saloom but the units are clean and have no other issues"

"Ms. Eichelland at the front desk is very professional and I felt the positive energy as soon as I came through the door. She helped me pick out a unit perfect for my belonging and made the process very easy. Will store here again and refer."

"Wonderful experience with Eichelland!!! She was very professional and storage space was exactly what we needed!!"

"Facility is clean and staff is nice but since "Life Storage" took over the temperature is always jacked up and the prices are entirely ridiculous!!!!! and they jack them every 6 months to a year, so be aware before storing here! These owners are some money grubbers!"

"Eichelland is the store manager and she is amazing. Always professional and she goes beyond to accommodate the customer! She is an asset to any organization and a blessing to anyone who she makes contact with!"

"Nice and Clean Facility, Lots of options, Great Pricing, and Awesome Staff."

"Great storage facility! I rented here for a month while I was in the process of moving. The office employees were always nice and the storage unit was always accessible. I visited my storage unit about 15 times during the month and each time there were no problems. The rates are about on par with other storage facilities nearby. Highly recommended!"

"Been there several years and have been very satisfied. I still have one unit which I will keep for quite a while."

"Great facility"

"Good rates compared to other storage places."

"Great news Eichelland was wonderful she has my vote"

"Experience of a life storage. Exceptional service great attitude and able to answer all questions of concern with confidence and assurance."

"Shoot out to mrs. freeman for the great customer service I love the fast and friendly service here"

"Great Customer Service! Fast and friendly staff!"

"Dont rent here. They use a bait and switch. Available units are not as advertised"

"Great service from Eichelland !"

"Great experience with them, would definitely recommend to anyone!"

"Very Quick Service && Helpful! Made Moving A lot Easier"

"This was a fantastic store unit, very clean and there were carts in almost every building. After it changed owners, it's been trash. We have a unit on the third floor and our stuff has basically been held hostage due to the elevator being out of service every time we've gone since DECEMBER. I have not been impressed and we would absolutely move storage units to another company if I could get my stuff..."

"Very helpful staff"

"Awesome"

"Great facility and staff"

"Great staff they go above and beyond to help their customers."

"Facility has become rundown as of late.Elevator has been out of service with no date of repair any time soon.!!No urgency by staff to expedite repairs."

"Do not use!! Elevator stays broken, always an excuse. Elevator has been out for over a month! RIP OFF!!"

"Will refer to friends and family great service and prices"

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"Good people"

"Awesome Service"

"Awesome"

"Staff is great they always keep me updated on when my bill is due"

"Great for storage..."

"What a joke. We reserved a unit and the day of moving in, the associate manager Jason, would not let us move in. He was incredibly rude and said that it was against the law to not have his insurance to move in. We already have our own. We had to go drive around to find another storage facility."

"Didn't know alot about it?? I was with friend"

"I received absolutely amazing service at this location today! Prices are reasonable and the staff is outstanding."

"jason and alex were friendly & helpful. facility is clean and was able to get the size that i needed. will be recommending this place"

"Awesome service."

"was pricing units around my area because I have a big move coming up. I decided to stop into this store and was greeted right away by the store staff who were very helpful. I was taken on a tour of the facility and was even given a print out with all of the information that the staff had gone over with me during the tour. I was extremely pleased with my visit and will be renting from here when I am ready to move. Thank you for your assistance yall rock!"

"There have been multiple robberies at this location. Police have asked management to notify their storage unit renters, but they have done nothing to that end. A printer and TV were taken from our unit. Police said over $250,000 worth of items were stolen earlier this year and that the pull down doors are not secure."

"went to get a unit today and was very pleased with the service i recieved. alexandria was so helpful. she showed me several different units and made sure i got the right size for what i am storing. 10/10 would recommend."

"The office staff is awesome. Facility is nice. Would recommend highly."

"Great , affordable and great deal"

"Had my stuff stored here for a little less than a year and I absolutely loved it! Alex and Jason are awesome and the facility is so nice. I will definitely be back if I need storage again"

"Fast and friendly service! The property is clean and well kept up. Jason and Alex and great!"

"DO NOT store your valuables at this place, someone I know was recently robbed!"

"I absolutely LOVE going into the office every month and speaking to Mrs. Alexandria. She is so sweet and remembers me and my husband every time we walk into the office!!!"

"This place has the most awful problem with pigeons defecating on the entrance walkway. Pigeons carry disease."

"Thank you!"

"No. You do a great job."

"I was concerned that the name change would effect service. I was pleased that it did not"

"The staff is helpful and friendly. Would recommend."

"Alex and Desiree are AWESOME! GREAT PLACE TO RENT!"

"Great customer service and nice storage experience. Ill be back if I need storage again."

"Alexandria and Desiree were absolutely awesome! They really made my storage experience a breeze. I would recommend this facility to everyone who is looking for a great customer experience."

"I have been a customer of this location for a couple of months now and I am really pleased with the transition from cubesmart to life storage. Alexandria has always been so very pleasant to deal with! I am so happy to see that she is still there!"