Self Storage Units near Atlanta in Decatur, GA, 30033

"Jen and Nelson are awesome! They made the renting process extremely easy and painless. Both are very professional and courteous a vast difference from using Public Storage. I love that the units are inside with temperature control as well as access to hand trucks to load and unload items needed for my nonprofit. The supplies keep me from having to go to another store for boxes. The location is always very clean."

"Nelson is an absolute gem manager. I swear I’ve never been more impressed by a storage facility. Clean, friendly staff great service what more can you ask for!!! Excellent"

"The service was awesome 👌 they are very friendly, and helpful. First timer and they are better then Uhal by a large margin the facilities are cleaner. I will definitely be using them again in the near future and recommend it to anyone seeking storage services."

"Nelson was great! He helped me pick out all of the packing supplies I needed at the best price, loaded them in my car and walked me through the space to my storage unit so I won’t be scrambling to find it when I move my things in. 10/10 recommend!"

"Great Customer Service from Nelson & Jen. Good Location , Good Deals , Clean & Neat"

"Nelson was very friendly, patient, and answered all my questions. Very helpful and made the decision to get a unit easy."

"Very knowledgeable and patient! I had a great experience and it was a very speedy process!!"

"EXCELLENT CUSTOMER SERVICE. GLAD I FOUND THIS PLACE LEAVING THEIR COMPETITOR...NELSON AND JEN WERE EXCELLENT."

"Great service! Jean was Very accomodating:)"

"Nelson was great!! He help me set up and find the perfect storage unit. Great customer service which made The process very easy."

"Great customer experience with Nelson and Jen today. Super super helpful and a great price—Thank you!!"

"Nelson was great! Great service!"

"Nelson was amazing. He allowed for my process of setting up the storage to go seamless. I would highly recommend not only the store, but to be helped through Nelson’s customer service!"

"Great company! And amazing customer service at this location!! Highly recommend!!"

"Alan and Nelson were super helpful in helping my daughter switch her recently rented space to one that was a better size for her!! Thank you so much for helping to make our day!!"

"Allen made the process of switching my unit very easy! Definitely recommend Life Storage over other storage places in the area!"

"Nelson was such an amazing help !! Super helpful, super fast! I did everything online and was able to get to my unit in no time! Super sweet 🥰 Thanks Nelson (:"

"Nelson was great and super helpful! Very clean and well maintained property"

"Finding my rental space was such a easy process from start to finish. The facilities are clean and Nelson and Frank were extremely helpful."

"NELSON THE MANAGER WAS SO SWEET AND VERY VERY ACCOMMODATING 💜"

"Nelson was great help. I wasn't able to get it done online and there was price difference between online and in-store account setup. But Nelson just helped to get it done very professionally and quickly."

"Nelson was a huge help and worked quickly to get me a unit during his lunch break!"

"Nelson was a great help in quickly getting me a 2nd storage unit!… Kind and personable!"

"I’m giving 5 stars because I was a customer with this company for about 3 years and have had no complaints. The facility is very clean and the Facility Manager (Nelson) was always kind and helpful, Thank you!"

"Nelson was very Helpful and Awesome. He explained everything in detail for Me."

"Frank was very accommodating and his customer service was absolutely great!"

"Chanelle and Frank were wonderful, seamless opening and maintenance of my storage space!"

"Shanel was great and sincere with my storage account, that goes along way during hard times"

"Frank was very nice and detailed in the store . Before visiting the store I spoke to Astar via phone and she was great as well !"

"Jeremy is AWESOME and is the reason I rented here and committed for a year! The manager of this location, not so much!"

"Great storage facility! Frank and his staff are amazing, I met Rizwana today and she helped me tremendously!"

"The staff (Frank and Razwana) at the Dekalb Industrial Way are very professional and nice. They advised me of the best offer for what I was looking for. I will be back in the future."

"Decided to downsize our unit after a year of leasing with Life Storage and Jeremy was so helpful with getting us out of our old and into a new one very easily! Frank helped get the paperwork done expeditiously and hassle free!"

"I absolutely love this facility"

"Jeremy is awesome!!"

"Jeremy was awesome! This location always has the most pleasant staff. They make storage such an easy process. We all know there’s nothing easy with moving and storage but they prove the difference."

"My partner and I arrived shortly before closing and Store Manager Frank was there to greet us with great energy and patience!"

"Courtney and Frank were both so very nice and helpful!"

"The team was very welcoming and the check-in process was efficient. Very clean!"

"Frank the store manager was so very helpful thank you so much"

"Very good experience. Jeremy is very friendly and helpful."

"Nice and clean facility. The sales person frank was great to me and gave really good service. This include touring the facility and different types of units. Thanks much frank.."

"I never had a storage unit. Frank did a great job with helping me today. I got a unit and was on my way!"

"Frank took good care of us doing our move, it can be sometimes tough and frustrating but his patience and recommendations make everything a breeze"

"I appreciate mainly the neat and clean garbage bin outside, that must be a challenge to keep up with some possibly abusive customers and the public as well. Thank you for the team effort and those you employ. Stephen J, Avondale Estates, Ga"

"I wasn't told about late fees. Otherwise very happy with service"

"My review went from a 5 to a 2 because they, WITHOUT NOTICE, started closing on Sunday. Why would you not be open on a Sunday? Probably one of the busiest days. Why not Monday instead? Then on top of that to do so without notice. arrived to get some stuff out of storage for Monday morning"

"Sandra was covering the store during my visit and she had excellent customer service skills and was ver professional. She gave me a tour of the facilities and provided details that I was not aware of. Thank you, Sandra!"

"Minnette went ABOVE AND BEYOND to make my experience fantastic! She was AMAZING!! I’m so happy with my service today"

"Brandon and Minnette were awesome!! They not only got me what I needed swiftly but Minnette was able to upgrade my storage unit after about 2 weeks as I outgrew the previous one. My time is everything and these two respected my time and were efficient and knowledgeable about the storage facility. Thanks!!"

"Brandon was very helpful in finding the right location and size unit for my household goods. He was personable and patient."

"Brandon) Store Mgr) was awesome to work with he made our move in seamless. Thank you. Brandon"

"Brandon is a very warm and friendly manager, we had a minor inconvenience, but he was very helpful and he communicated the issue effectively with the Customer Service Rep and solved our issue and we got our storage unit same day. Thanks again!"

"Brandon is excellent!! His customer service is specular!"

"Great Service Great People 💯"

"I had such a great experience with this place. Brandon is an amazing & accommodating manager!"

"Life storage always exceeds expectations, but Brandon was extremely helpful for us! We called and reserved a space, showed up moments later, and he quickly processed the rest of our reservation. He showed us how to work the new lock, he informed us about truck rentals, and he made to to provide any information that we were concerned about. This will be a great stay, and we’ll definitely be back again!"

"Brandon provided exceptional Customer service ."

"I received great customer service from Brandon. He followed through on his word. Whenever he said he would call me back, he did. He was polite and patient with me as I got my account current. He was super helpful."

"Customer Service Is Superb Still! With my personal experience having been out of state during Transition to New Ownership (From Extra Space) and misplacing my keys, Brandon took care of situation and kept communication open. ⭐⭐ Brandon went above and beyond and in record time. My personal belongings mean everything to me. I feel confident continuing as a customer at this facility. ⭐⭐⭐"

"Brandon was very sufficient grate eperson wonderful customer service I look forward to seeing him whenever I come in"

"Brandon was awesome and extremely helpful!!"

"Brandon and Jessica were amazing."

"Brandon was great thanks."

"The space is great(safe, nice and clean). Brandon is the best, he makes everything easy for us. We recommend you guys to come here."

"Thank You Brandon For Great Customer Service!"

"Great service!"

"UPDATED 6-16-21. Two days after renting the space as highlighted below, Len, the property manager, called to apologize about the miscommunication on the unit sizes and offered a single 5x10 unit that was previously on hold. He was very accommodating and apologetic about the situation. Len made it easy for me to switch the units. Now that is excellent customer service!! Changed my rating to 5 stars because Len promptly addressed the concerns and accommodated my request. Thanks Len. ORIGINAL POST: Building in new, clean, secure, easily accessible and online booking was easy. However, the unit I reserved was not correctly represented. I selected a 5x10 unit. Upon arrival, there was a note that this unit had 2 doors. I opened the first door to discover a wall in between and the unit was 2 separate 5x5 units, not a 5x10 unit as described an advertised online when I selected the unit. These are two totally different sized and types of units. A bit of incorrect/false representation which is easily remedied by defining and describing the unit properly as 2 side-by-side 5x5 units separated by a wall in between. Very disappointing!!"