Customer Reviews - Life Storage #702, Tampa
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We at Life Storage want to maintain the best storage facilities in Tampa, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Tampa (#702)
4.79 out of 5
based on 81 of our most recent Reviews
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5.0 out of 5
"Customer Service is excellent. I have rented for the past 6 months. The overall picture is very gratifying."
March 21, 2019
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4.8 out of 5
"I was treated well, and I received just what I expected."
February 15, 2019
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- Reginald from Honolulu, HI
5.0 out of 5
"Outstanding job with excellent communication! The team was more than helpful and reach out to me to ensure my storage was ready. I am so glad I went with LifeStorage. Highly recommended!"
November 17, 2018
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5.0 out of 5
"I loved it. My things we're always safe. Great service"
June 23, 2018
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3.0 out of 5
"Strongly satisfied with overall service but the space is smaller than needed"
May 19, 2018
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4.4 out of 5
"Customer service was stellar! Debbie was so pleasant with every interaction we had. My only issue with my overall experience was my rate increasing the longer I stayed."
April 18, 2018
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5.0 out of 5
" everyone that works here is SUPER nice and attentive "
April 15, 2018
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5.0 out of 5
"Outstanding customer service; place is always kept clean, even outside the units, there is never loose trash nor the sight of a damaged door. The best storage facility I rented and the best people to do business! If I ever need storage, I know where to go!"
December 30, 2017
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5.0 out of 5
"You're associate considered location and convenience when she selected my unit. I am directly across from the elevator. When I expressed that I was very happy with that she said, "I thought you'd like that". She was correct! I totally appreciated her consideration in selection my location. "
December 21, 2017
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- Shanna from Wesley Chapel, FL
5.0 out of 5
"The employees were so kind and so helpful. They were all a really good representation for Life Storage. They should be truly appreciated. "
October 23, 2017
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5.0 out of 5
"Staff are friendly and knowledgeable to explain in details the process of important area to take in consideration when returning the unit back. "
September 23, 2017
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5.0 out of 5
"I would have continued my business with you, but I'm military and was moved out of state."
September 23, 2017
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5.0 out of 5
"I thank Life Storage from the bottom of my heart through the tough time of hurricane season they waived my late fee charge and I was able to keep up with my account I appreciate that becsuse it's really when a person is down on hard times they see who their true friends and families
THANK YOU LIFE STORAGE"
September 21, 2017
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5.0 out of 5
"Great CS. Clean and neat property. reasonable rates. Knowledgeable staff."
September 16, 2017
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- Rich from Wesley Chapel, FL
4.8 out of 5
"The staff were very helpful I dropped a dropped a glass when moving out and asked for a broom to clean it. The maintenance person told me not to worry about it and he came and cleaned it up for me. That is courtesy. Thank you."
September 10, 2017
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5.0 out of 5
"The staff is very friendly and helpful.
I would highly recommend this facility.Thanks for making our storage experience a pleasant one!"
August 31, 2017
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- Dawnell from Land O' Lakes, FL
5.0 out of 5
"Hands down you are the best storage facility. I drive 30 minutes out of my way because your staff and facility is exceptional. And I pass a whole lot of storage places from my house to get to you. I also recommend you to friends & strangers too when I hear they need a storage place. Keep up the great work. "
August 07, 2017
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4.8 out of 5
"The process was quick and easy. Access to the unit was easier than expected. The associate was very polite and she explained everything entirely."
July 18, 2017
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5.0 out of 5
"I was really impressed by the helpful, pleasant attitude of the managers. "
May 24, 2017
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5.0 out of 5
"All of the staff were really accommodating and well informed. Each visit I left satisfied. Thank You! "
May 23, 2017
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- Quayshauna from Wesley Chapel, FL
5.0 out of 5
"Everything is wonderful. I couldn't have asked for better staff or facility."
April 23, 2017
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5.0 out of 5
"We moved to Florida during a severe NY winter and had to find a storage location quickly. We actually stumbled upon this location, it was convenient to our home, and decided to check it out. We are so happy we did! The office staff is not only super friendly but very knowledgeable and helpful! The location is clean and there is always an employee around the yard working on something. Restrooms are also kept very clean. We were concerned about the rainy Florida weather but our storage unit is very dry and we feel secure in our decision in storing with Life Storage! Great Job!"
April 20, 2017
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5.0 out of 5
"Keep up the great work at the fletcher and Nebraska store "
March 29, 2017
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5.0 out of 5
"Your staff are awesome. They help me when ever I have a question and are always very pleasant to talk to."
March 29, 2017
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5.0 out of 5
"Staff was super friendly and answered every question I had "
March 26, 2017
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4.4 out of 5
"This is the best storage company I ever dealt with. "
February 01, 2017
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- Bethany from Wesley Chapel, FL
5.0 out of 5
"Tammy was wonderful and would call with payment reminders. That was very helpful!"
September 23, 2016
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5.0 out of 5
"Very good location. easy to get in and out of. great pricing "
September 21, 2016
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5.0 out of 5
"I actually have already referred 2 other people to your facilities and they are now also storing with you. "
September 12, 2016
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4.4 out of 5
"we found a lower cost at a more convenient location"
July 23, 2016
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- Michele from St. Petersburg, FL
5.0 out of 5
"Debra was extremely helpful. I applied online and arrived 10 minutes after registering and she already had everything ready. "
July 22, 2016
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4.6 out of 5
"Some of the unit doors are not kept clean, I don't believe it's the renters responsibility."
July 11, 2016
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4.6 out of 5
"Usually, everything is perfect. I don't get a courtesy call like I did with Metro Self Storage when my payment is due. Also, my lock is a little messed up, and has been since day one. Lastly, one day, I greeted the worker on site, and she was very stand-offish, and cold. Other than all that, my rate is good and consistent, and I have no other problems with the company. "
July 04, 2016
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5.0 out of 5
"Such a friendly and helpful staff!!! So pleased with the clean and cheery atmosphere. Great pricing."
July 02, 2016
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5.0 out of 5
"Tammy was marvelous! She was so helpful over the phone and then again in person.
I've never rented a storage unit before and she addressed all my questions and concerns."
April 03, 2016
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5.0 out of 5
"I was greeted by Tammy at the Fletcher Ave location in Tampa, Florida. She was very professional answered all of my questions. I would recommend anyone to this location just because of the service I received from Tammy. She went above and beyond in making sure my move was just as I wanted it to be."
March 06, 2016
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- Mary from Newport News, VA
5.0 out of 5
"They have even called me to see that I am satisfied. Most impressive"
February 25, 2016
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5.0 out of 5
"Debbie, Tammy & the entire staff are phenomenal. We're so happy that we found and are using this Uncle Bob's location."
February 08, 2016
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5.0 out of 5
"The lady who was there to sign my forms was amazing. Great example of an amazing Bob's Storage employee! "
November 28, 2015
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4.3 out of 5
"The facility is old so i know appearance and amenities can only go so far in the managers control. I'm glad to see the management company coming off some money to give towards the property for paint and improvements. The staff there has always been helpful and always know my name. They keep it clean, even when it was seriously ugly. "
October 23, 2015
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5.0 out of 5
"Great service and always with a smile. Staff was consistently very helpful. Thanks for a great experience."
September 23, 2015
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5.0 out of 5
"I was initially nervous of leaving my things unattended, but I had no reason to worry! Everything was exactly as I had left it. The price for the amount of storage I had was amazing! Weill definitely use this storage location again. "
September 23, 2015
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4.6 out of 5
"Very dependable and office personnel always willing to assist and help! Grounds always clean and up kept! Best prices in town! I shopped and found no one cheaper! Thank you guys! "
September 23, 2015
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- Stephen from Port Orange, FL
5.0 out of 5
"This was the best experience I have ever had obtaining a storage space and would highly recommend Uncle Bobs to anyone I know . Thanks Debbie for all of your help ."
August 28, 2015
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4.5 out of 5
"You did a great job. A few days later I returned with some stuff for storage and was given a smile and wave as I drove in."
August 20, 2015
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5.0 out of 5
"The two employees that work at my uncle bobs location have always given me exceptional service! Thank you Debbie and Mike."
August 04, 2015
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- Alexandra from Hebron, CT
5.0 out of 5
"It was a clean storage and was handled very well and was a very easy process
"
June 28, 2015
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4.6 out of 5
"I am satisfied because the lady was real nice wish I remembered her name.service was excellent and my unit is safe n secure.thanks for taking great care of my assets."
May 27, 2015
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- Kristy from Wesley Chapel, FL
5.0 out of 5
"I dropped my lock in the elevator shaft and the staff was nice enough to return it to me."
April 24, 2015
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5.0 out of 5
"Uncle bobs is very clean and the associates are nice and helpful!"
February 28, 2015
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5.0 out of 5
"VERY GOOD. I AM VERY PLEASED AND I WILL REFER BOB'S STORAGE TO ANYBODY."
December 30, 2014
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5.0 out of 5
"Yes you are doing great.could not be happier, fantastic."
December 18, 2014
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5.0 out of 5
"My family and I have used your storage not only because of the reasonable rates but the courtesy of your staff. On my part I have been fortunate in having your staff, Debbie, at your Fletcher Av. store to attend to me. This lady has always been pleasant, cheerful a real nice person to do business with. Always a pleasure when I get her on the phone.Thank you Debbie!!"
November 26, 2014
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4.8 out of 5
"I was totally impresses with the Van Service which you provided, and I am very thankful forit."
November 01, 2014
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4.3 out of 5
"Not enough lighting at night. There are people walking and bike riding through the property at night - not sure the property is completely secure. "
October 31, 2014
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- Buckley, Ellen from Tampa, FL
4.7 out of 5
"Would like to see improved lighting in the climate controlled units. "
October 23, 2014
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5.0 out of 5
"Had storage in NYC, the persons, the facility are much better at Uncle Bob's [Life Storage]. Thank you! "
October 02, 2014
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2.3 out of 5
" stored property at the Waters location for over 5 years.. Recently, I stored property at the Fletcher Avenue location. The Fletcher location is a disgrace. Because of the condition, paint peeling, etc., the property appears abandon. I stored property at Fletcher for a short time before they raised the rent. For what? I thought the reason you raised the rent was to improve the property, but no improvement was made. "
September 25, 2014
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4.4 out of 5
"Great service with storage and even better when it came to using the truck!!!!"
September 25, 2014
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- Gary from Wesley Chapel, FL
3.6 out of 5
"I got the opportunity to visit another storage facility that wasn't an Uncle Bob's [Life Storage]. They had loading dollies everywhere. I constantly have to search for one at his location. It gets very,very annoying"
September 01, 2014
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5.0 out of 5
"My first time dealing with storage facilities.I was not expecting so thorough service"
August 28, 2014
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5.0 out of 5
"Everyone was great and friendly and knowable of the Uncle Bob's [Life Storage] policy and rules and safety of the area. thanks for having us as customer."
August 28, 2014
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4.5 out of 5
"Hello,
Please be aware that you have great staff at that location. Please give them my thanks, for everything they have done for me. My experience with people who work there has been great. My concerns were addressed promptly with a leak in the roof. I was given great service when moving in and coming over with movers and truck.
Thank you!"
August 28, 2014
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4.3 out of 5
"Not really... Just good, decent people, well organized in an adequate facility."
July 24, 2014
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4.6 out of 5
"more video cameras for safety in every corner of the storage facilities,"
June 27, 2014
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4.5 out of 5
"Everything I read online prior to going into the office was in line with what I was told when I went into the office. "
May 29, 2014
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5.0 out of 5
"Your staff is always professional, friendly, courteous, and go the extra mile to offer help. They also have extremely great senses of humor. "
May 29, 2014
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4.7 out of 5
"The outside door of my unit (and several other units along my row) could use a paint job."
May 22, 2014
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4.5 out of 5
"Good value for the price and Debra helped me pick out the right storage space for my needs."
March 27, 2014
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5.0 out of 5
"The staff at the location I go to are knowledgeable and very customer service oriented. I most often see Debbie and she is fabulous!"
March 04, 2014
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5.0 out of 5
"Everyone was so helpful for the entire rental period. They accommodated the large moving truck and answered my questions patiently. They even came up to the storage unit to help me with the lock when I was having difficulty getting it to open. "
March 03, 2014
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5.0 out of 5
"I have already recommended your facility to others looking for storage. Keep up the good work please!"
March 03, 2014
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4.9 out of 5
"I was confused about the payments and getting a little frustrated and the woman continued to smile and explain the process to me in a way that I understood without making me feel like she was talking to a child. Well Done, thank you! "
March 02, 2014
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5.0 out of 5
"Thanks for taking good care of our storage needs and making the closing of our account out so easy!! I really appreciate how hassle free everything was!"
January 27, 2014
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- Alethea from Columbus, GA
5.0 out of 5
"Sales associate was very informative, prompt, courteous and friendly. She made me feel welcomed and I left satisfied after having a horrible and stressful week."
December 15, 2013
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4.7 out of 5
"The associate was very helpful and knew what he was talking about."
November 11, 2013
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4.6 out of 5
"I would just like to see it have a building uplift, meaning paint like the store on Hillsborough. It look a little rundown but it is convenient for me to get too!!"
November 03, 2013
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- Lora from Wesley Chapel, FL
5.0 out of 5
"Everyone I dealt with was friendly and courteous. I felt like my business mattered to each one of them."
October 24, 2013
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- William from Green Cove Springs, FL
5.0 out of 5
"My first experience with storage units.
Could not have been better."
October 23, 2013
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4.8 out of 5
"its a good place and the location I used fitted my needs perfectly."
September 24, 2013
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5.0 out of 5
"It's a comfort to have the security and care for my belongings & me at my storage facility on Fletcher Ave! Alma"
September 17, 2013
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