Customer Reviews - Life Storage #68, Pensacola
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We at Life Storage want to maintain the best storage facilities in Pensacola, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Pensacola (#068)
4.86 out of 5
based on 54 of our most recent Reviews
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- Bennie from Pensacola, FL
5.0 out of 5
"Nicole was extremely helpful in answering all my questions about our unit. We are happy to rent from your business because of her and her manager Kristal!"
April 27, 2019
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- Tammi from Cantonment, FL
5.0 out of 5
"Ur online ads n booking prices were honored in person. With no hassle"
January 26, 2019
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4.6 out of 5
"That was my second use of Life Storage. I really appreciate everything"
November 23, 2018
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5.0 out of 5
"Crystal and Kellie were fabulous. They were extremely knowledgeable and very professional."
July 23, 2018
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- Patricia from Pensacola, FL
5.0 out of 5
"The only reason I scored the neat and clean portion a 4 is that there is a large Live Oak tree near my storage unit and the leaves cause a mess. It would be nice if the facility would vacuum/blow the leaves away from the storage area doors so they do not pile high and get into them. That would be a great improvement."
May 25, 2018
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3.2 out of 5
"Everything was great. I only had to build a make shift clothes line to hang my coats. I think it would be great if you had small hooks that could attached to the wall with some type wire that could be used or not used. Just take in consideration for clothing. other than that everything is AWESOME. No Complaints."
April 28, 2018
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5.0 out of 5
"Youndid good. I nedded the space quick and rhat is what was provided."
April 28, 2018
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- Michael from Pensacola, FL
5.0 out of 5
"I cannot be more pleased with the service and help provided."
March 27, 2018
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- Deborah from Pensacola, FL
4.6 out of 5
"Always had a very difficult time getting my storage door open. It was really my only complaint. Several times, I had to get office to assist me!"
March 27, 2018
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5.0 out of 5
"The ladies were all very helpful and patient with all my questions and use of my he rental van as well as the three units I have rented. Amazing service and facility, you ladies are awesome."
March 26, 2018
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5.0 out of 5
"I am extremely happy with everything. I have never had any complaints and find everything as I was told it would be. Very pleased.
Thank you "
January 26, 2018
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5.0 out of 5
"Everyone at this location is great! Always helpful always kind and caring! "
January 26, 2018
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- Janice from Pensacola, FL
5.0 out of 5
"I am happy with life storage and will stay with you...."
December 27, 2017
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5.0 out of 5
"I was greatly impressed by the courtesy and professionalism of your staff as I secured my rental unit. I was especially pleased with the cleanliness and neatness of the facility and grounds. I appreciated your staff member who thoroughly checked over the moving vehicle so that I could easily and safely transfer my goods and property to my new storage unit."
November 27, 2017
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- Patricia from Pensacola, FL
5.0 out of 5
"I had not locked my unit correctly one time and was called that day to let me know That was just awesome Nice to know you take good care of your customers Will use again if needed in the future Thank you so much and may you all be Blessed from this day forward :-)"
October 24, 2017
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5.0 out of 5
"I found the staff to be very friendly. My son did not lock our unit correctly one day and the staff found it and let me know right away, i felt like they were concerned with the safety and security of our items. "
March 12, 2017
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5.0 out of 5
"Awesome staff,clean,safe facility. Always very helpful."
January 19, 2017
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5.0 out of 5
"I can't say enough about the kindness and professionalism of these Ladies. I have referred several Friends there, and they all say the same things I've said. Great business and an even GREATER Staff, Thanks for all you do!!!"
September 07, 2016
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- Austin from Pensacola, FL
5.0 out of 5
"I love all the staff in the front office. I will recommend all my friends to use this facility for their outstanding customer service. I will keep them in mind for our future storage rental needs."
August 24, 2016
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- Angela from Pensacola, FL
5.0 out of 5
"Management staff were very helpful in my needs and working on my situation. Will always use this facility if I need to. Thanks for everything!"
July 24, 2016
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- Daniel from Rock Springs, WY
5.0 out of 5
"I left my car in storage at the #68 Office. My car had a dead battery, and Kelly went out of her way to help me get it running again.
Thank you Uncle Bob's for the customer satisfaction - I will be back again for sure!"
July 23, 2016
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5.0 out of 5
"Everyone on the team was quick, thorough and gracious."
May 25, 2016
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4.8 out of 5
"We are in our second unit, the first being climate controlled due storing furniture. Both have/are serving their purposes."
March 04, 2016
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5.0 out of 5
"the young ladies in my office are awesome they care about the people I have come in not feeling my best and have walked out feeling so loved, they are concerned about the people, it's a job I understand that but they go beyond the call..... what a blessing to your company please let them know that they are not just employee's but family to me What a Blessing thank you for sending this "
February 24, 2016
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- Apollo from Pensacola, FL
5.0 out of 5
"Everything was just amazing. From the first day I wanted to move in. Everyone was very helpful and very nice! I would recommend it to anyone looking for a well kept storage place. "
February 23, 2016
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5.0 out of 5
"Christal went out of her way to help us. Our Lock that we had purchased from here,from previous Rentals,was sticking. She held it in her hands,no gloves and sprayed it with PB blaster to loosen it up. Although there was another couple ahead of us Renting space,she was very quick,proficient,courteous and kind when greeting us and apologizing for our short wait. The Courteousness of the Staff here is why we continue to use this Facility for our Rental needs. Thank you kindly for making us always feel our items are protected and looked after. We will continue to use this particular location in our Future if Rental needs come up. Thank you for hiring a Great Staff."
November 01, 2015
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5.0 out of 5
"Always have been happy to work with us on payment. We are very happy customers"
October 26, 2015
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- Maurice from Pensacola, FL
5.0 out of 5
"Everybody I dealt with was always polite and courteous.
"
October 24, 2015
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5.0 out of 5
"The store exceeded my expectations. Domenica was absolutely awesome. Enjoyed the experience. "
October 16, 2015
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3.2 out of 5
"The new manager for this store was not pleasant at all."
September 23, 2015
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5.0 out of 5
"The woman at the counter was wonderful and went through the contract step by step. She was so knowledgeable that I assumed she was the office manager or similar, but the next day when I ran by to ask a few questions the woman I spoke with that day was just as knowledgeable and just as nice. They make you feel like they already know you. It is a "just come on in and let us watch your stuff for you!" type of place. Honestly, when I saw the name "Uncle Bob's [Life Storage]" I was expecting a side of the road, small town, Pit Bulls as security type of storage. The facility is so well maintained and the fact that there are security cameras almost everywhere was impressive. I am very pleased so far!"
August 28, 2015
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- Siconia from Pensacola, FL
5.0 out of 5
"Very nice staff and attentive.. They worked at my pace.. Loved it, thanks.. "
June 25, 2015
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5.0 out of 5
"I don't have a lot of interaction with the team at my store but they are always friendly and helpful when I do. They make me feel like I am the only customer they have."
February 26, 2015
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- Delores from Pensacola, FL
5.0 out of 5
"My 1st time having to rent storage space, I chose the right company, Uncle Bob's [Life Storage]. "
January 27, 2015
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- Domenica from Pensacola, FL
5.0 out of 5
"Question were answered promptly and to my satisfaction. Associate was very easy to speak with."
December 16, 2014
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5.0 out of 5
"I am thoroughly pleased with everything about Uncle Bob's Storage. "
November 26, 2014
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- Patricia from Pensacola, FL
4.6 out of 5
"People at my storage unit are always friendly and helpful. Thanks for these employees."
November 17, 2014
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5.0 out of 5
"Within the last five months, I rented a storage unit, changed to a smaller unit, then closed the account, and finally reopened account renting another unit...all with friendly, courteous service from the front desk."
October 28, 2014
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4.9 out of 5
"Your agent knew which units (of the size I needed) were available without having to check the records "
September 26, 2014
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- Cecila from Pensacola, FL
4.6 out of 5
"I have never had to store items before. So everyone I dealt with was very helpful."
September 25, 2014
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- Natasha from Pensacola, FL
5.0 out of 5
"It's a great facility! The staff are always very helpful!!! "
August 28, 2014
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- Douglas from Pensacola, FL
4.9 out of 5
"I did a lot of looking around before deciding on this location. I chose this location because I like the sense of security it has to offer. Cameras everywhere, gated access, and the perimeter of the property is surrounded by houses. The place is high & dry, neat & clean and the people were a pleasure to work with."
August 28, 2014
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- Mikito from Pensacola, FL
5.0 out of 5
"The size and price along with the discount exceeded what I thought I would pay."
June 28, 2014
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3.8 out of 5
"They were having trouble with the code working. And when I did get to the storage unit it had a lock on it. I reserved the space and the lock should not of been there. But overall they were helpful. It was a hot day and was aggravating cause they could not get the codes to work so I could get in to unload some stuff."
June 27, 2014
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- Spencer from Pensacola, FL
4.6 out of 5
"This was my second time renting from this location. Nothing speaks louder than a repeat customer."
April 24, 2014
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5.0 out of 5
"Great balance of easy access and security. I feel very good about leaving my stuff at Uncle Bob's [Life Storage]."
March 01, 2014
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- Ronald from Pensacola, FL
5.0 out of 5
"The manager Deidra was very kind and very professional. She answered ally questions and was prompt in everything. She is a top notch person."
February 23, 2014
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5.0 out of 5
"The outside coming in and around the grounds is always well maintained and kept up"
February 18, 2014
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- Sylvia from Pensacola, FL
5.0 out of 5
"Deidre is truly an asset and the other staff are so nice and go beyond to personalize and assist in every way possible. They are very very friendly. "
January 28, 2014
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5.0 out of 5
"No, there are the most pleasant, helpful people I've met. I so enjoy going in the facility and just chatting with them. I so appreciate all Uncles Bob's has done to help with our charity that brings Christmas gifts to children that normally wouldn't receive anything."
January 23, 2014
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- Jeanne from Pensacola, FL
5.0 out of 5
"I am completely satisfied with my storage unit and feel my things are safe. The people in the office are always very friendly and helpful. Thank you.
Jeanne"
January 14, 2014
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- Alexandria from Pensacola, FL
4.7 out of 5
"The customer service reps at my facility are great. They make me feel welcome and it is all about the customer. Please commend them for their efforts on my behalf. "
November 17, 2013
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5.0 out of 5
"I have recommended friends and family to the location! The staff is nice and the grounds are well kept!"
October 26, 2013
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5.0 out of 5
"I have been with them a long time. They are always nice and courteous when I come in. "
September 05, 2013
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