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11583 University Blvd.Orlando, FL 3281720.4 Miles Away
Customer Reviews - Life Storage #12, DeBary
We at Life Storage want to maintain the best storage facilities in DeBary, and in every city where we do business.
Take a look at all the good things our customers say about this Life Storage, and all of our stores! It thrills us to give customers the best customer service possible, and to hear when they are pleased with how we have taken care of their storage needs.
"Super awesome experience. I originally got a call from Kellee in Sanford but she was too far from my location. She got me connected with this location and Jan was super helpful. Probably the best customer service I have seen in a long time."
"Jan is amazing we have 3 spaces in there and we love when we get a chance to say hi he’s so friendly and so very helpful! Come see these guys for your storage needs you won’t be disappointed! Thank you for your service and hospitality!"
"I had my items in storage for 3 months in a non AC unit. This facility is clean and safe. The staff is friendly and helpful. If I ever need temporary storage again, I will definitely be back. Lastly, I want to personally thank Jan for his help throughout my time. He is a great asset to your company."
"It was such an awesome check in with the store manager. She made it so painless and so fun! The prices are perfect and I love my climate controlled unit. She made sure to explain it to me to make sure I got the right one for my business stuff"
"Friend bought an auction from this place and we went on to get it cleaned out. The manager Jan was very nice and accommodating. We scored a very nice unit and I could tell the property is kept up and cleaned regularly. Inside the climate controlled portion they have lights for the units and that makes a big difference when you can depend on the daylight. All in all a very positive experience with LifeStorage!"
"Before my move to Florida I had several phone conversations with Jan in regard to acquiring a storage unit. I found him to be a delight & very helpful. When I went to the facility I had the pleasure of meeting Tina as well, I’m glad I chose life storage for their helpful staff. Meeting Jan at a later date was a real treat for me as well, he’s just as helpful in person as on the phone."
"I have had the pleasure of meeting Jan and Tina, they are top notch with their customer service, kind, and very helpful. If you're looking for a storage unit in their area I would encourage you to stop by or call, they are the best."
"Dealing with Jan the Store Manager, he has been the upmost professional person who will understand your needs and will go above and beyond what is necessary to make things go smoothly. I have two 10 x 20 storages set side by side. Movers moved everything in. Easy peasy!"
"Jan is just wonderful. The problem for me is that I am an artist and needed to store some of my art work so I was paying $ 277/ mo. for a temperature controlled unit. They claim that the thermostat is set between 78 & 80 degrees. Every time I stop in it is 85 degrees in there. Yes, it has been very hot for the last few weeks but that is why you have AC! “Well, it’s a metal building I was told “ I’m sorry. Is that my problem when Im paying this amount of money for a 10x20 ft piece of space that I need to be cool? Just VERY annoying and I wish it wasn’t so. I did like it there but it is not practical for me."
"While the people are nice and helpful, I am not happy with this place. I rented a so called temperature control unit for 277$ a month. Meanwhile the temperature is always around 85 degrees whenever I go there lately. Granted the temperatures have been in the 90’s but still, I do not consider 85 acceptable for that amount of money. The woman told me they keep the thermostat at 80 all year long. Now they tell me that. And obviously, it’s not working. Anyways, just so you know."
"Nice place. A little cramped. Could use some dollys to help tenants move their stuff. They do offer a lock as part of the welcome package, which I've never seen before. They're the really good ones too."
"I have been around to different places to see what there rates were. I went there to see what there was. Jan was real helpful and told me to go on line. None of these other places told me to go on line.so I went home checked his and other place out. Yes i found one that was a little cheaper. I went with them because he was helpful, polite and caring. These other places didnt care if i rented from them or not.I was able to save some money by doing it on line. Ty Jan for helping me out today...."
"We needed a storage spot for our RV. Although there wasn't a spot available at this location, they called another Life Storage location and helped a secure a spot there! Not only did they help us find a storage location, but they also helped us back up our RV (as we are new RV owners) as we weren't able to do it ourselves! Great place, helpful people! Highly recommend!"
"I have rented several units and a parking spot at this facility in the past year. Each time it has been a pleasure sitting down with either Jan or Tina to fulfill my storage needs. I highly recommend this storage site"
"This is my first time ever having to rent a storage unit and honestly, I am so glad that I chose Life Storage. This arrangement was last minute because my new home is facing delays since it is a new property. Jan was absolutely wonderful. He even took the time to survey the amount and size of the items I needed to store and helped me find the perfect unit. He goes above and beyond for his customers, he explains everything in detail and strives to make sure all of his customers are happy. This facility is also very secure and well kept. I would highly recommend Life Storage to anyone. Jan makes you feel like family and his customer service is wonderful."
"Just left here and Jan helped me and my husband out a lot. He even stayed late until 6:40 helping us with the paperwork. He didn’t try to rush us or anything either. He took his time and showed us the unit and did the paperwork with us. If I could give him 10 stars I would. Excellent customer service and went above and beyond for us. Thank you Jan."
"If you want storage with a small-town customer experience, this is the place to go. Jan makes you one of the family, he understands the stress of moving & he makes the experience moving in (& moving out!) so smooth. We used Life Storage after my father unexpectedly passed and we were selling his home. Jan took us in, made us feel at home and let me tell you, they run a well-oiled machine. The whole area is clean, kept tidy, and very secure. I would definitely recommend using Life Storage, and someone give Jan a raise for all he does! Seriously."
"Very affordable place and good location. Pretty clean and pretty well maintained. The interior hallways are frighteningly desolate and if the timer lights go out while u r in there, whip out your flashlight. In all seriousness, try not to visit your unit alone if u have an interior hallway unit. Other than that a good, affordable storage option. Oh, and bring something heavy to prop the door if u have an interior unit."
"Jan made a bad day perk right up. My family and I had what we thought was a sure thing on a storage unit come Sunday it was not available. it was our only day to move not only did Jan get us a unit on Sunday, he understood our needs and helped out. It's so hard to find caring people, he is one of the few still out there. I will never forget his kindness ❤ 💕 ♥ 💓"
"Jan is the Man! Amazing customer service with a friendly smile. He was super helpful. He made sure the unit was cleaned before I moved my stuff in, made sure the gate code worked and that my lock was functional (after he kindly opened it for me). I ended up at this storage facility because I was told of the great customer service. I know I came to the right place."
"I met Jan when I was looking to rent a storage unit, and he was very considerate and caring. I was informed of everything and the prices, fees and all. It was a very rewarding service he did. From start to finish it was smooth. I really appreciate him."
"Jan has been a pleasure dealing with. He's always courteous towards the customers. He's even taken it a step further in assisting my fiance when she had a flat tire. He went above and beyond in helping her out the morning she had a flat at the storage facility.there aren't many people out there like that anymore that are willing to help people in distress. Thank you Jan...thank you life storage."
"Jan did an outstanding job, he's helpful, he knows how to follow through with all of the reminders and the conveniences, he's does all the steps, very thorough, patient, kind, could not have asked for a better experience. I had tried to book this online twice and had the wrong location and decided to drive there and I'm so glad I did."
"I cant thank Jan and nick enough for the service they have provided for me. When asked to help me with heavy pieces of furniture left behind that I needed an extra person to help me move into my unit they BOTH did not hesitate & said yes to help me. I would have had more help but unfortunately my husband was out of town at the same time my parents were out of town and his parents were too. 😭 I was left with Jan though who helped me Smartly move everything needed into the unit. And i didnt even have to get rid of anything because Jan knew how to pack!
Thank you both for your amazing Customer service! May God bless you with any blessing today for the help you have given me all while having my 2 year old with me."
"I’ve Had Nothing But Posative Experience Using this Storage Facility… I’ve Used Others In the Past and This Hands Down Has The Best Customer Service. Friendly Attentive Staff. Very Clean !! I Would Definitely Recommend this to All of My Friends And Actually Have Already They Too Are More Than Happy With This Choice in Storage. If A Good Secure Safe Storage This Is The Place To Go To. And Jan Is Amazing At Going Above And Beond To Maintain Professional Customer Service and I Leave With A Smile On my Face Every Time!!!
Thank You Jan‼️‼️ Stephanie 🌈🍀"
I went to self storage on Saturday June 12, 2021
My first experience with Jan , Was a phone conversation, the conversation went very well.
My first experience was pleasant, and I felt comfortable talking to Jan. Jan’s voice sounded pleasant and I felt Jan was a person I would like doing business with.
When I had to go in life storage I met Jan for the first time he had no mask on and I was okay about the mask Jan greeted me with a smile and all my questions was answered in a timely manner.
I feel Jan is a caring person who understands all needs when it comes to being Self storage manager. Before I left he asked me if I needed anything else as I was finished Jan gave me a hand shake and said have a nice day.
My experience with Nick,
Nick also greeted me with a friendly hello and a smile, Even tho he had on the mask, Nick had a mask on and I was fine with the mask when Jan walked away Nick was their to answer some questions that I forgot to ask, Nick didn’t hesitate Nick jumped in and answered the rest of questions.
I want to say before I left I was asked and given a water I thought that was very nice.
By giving me great service
At store #12
3075 Enterprise Road
DeBary, FL 32713
"Hello my name is Ozzy I came to this storage place and the staff was so friendly and nice and they help me on all my needs of using a storage facility the place is well kept great place easy to get to I would use this place every time and to all my friends I would get there if you ever need a storage"
"Life storage was there when I needed a store l,while I was being relocated to another state.Jan was very helpful and even provider bottle of water for my family. I really appreciated and will recommend Life storage to my friends and family. Thanks again."
"I needed help with a unit and was new to the area came to life storage I was helped by Jennifer she was such a great help very welcoming she made it super easy for me in and out with no problems viewed the unit space was clean all my questions and concerns answered . I definitely recommend life storage"
"Me and my girlfriend rented a space today and both Jennifer and Andrea were awesome. The facility is clean, they explained everything thoroughly and proficiently, and both had friendly and positive attitudes. I would most definitely recommend to anyone looking for storage in the area."
"What makes this place stand out amongst all the others I have used is definitely the staff Andrea has three hands down the most down-to-earth willing to help person I have ever had the pleasure of meeting. This storage facility probably because of the location is actually a little bit higher price but it's worth it because of the staff."
"Just came in today to rent an air condition unit they was so pleasant and helpful. the two young ladies at the front desk Jennifer and Andrea made us feel so comfortable and were so informative, i would recommend this place to anyone. Thanks ladies"
"Stored here years ago in a unit when renovating a home and booked my spot today to store my camper for a few months and Andrea was awesome! Friendly, informative, clean and secure facility. All around great experience! Thank you so much! 5 Stars!!!!"
"Manager Bob use be so nice, but medically retired and got new manager? Thought she was nice, but nice to your face but on phone she kind blows you away and her assistant? Dont like toothface people? So looking for another place?"
"I came into this location trying to get a quote. Jennifer and andrea were very welcoming upon my arrival. They were both knowledgeable and helpful with any and all questions. I don't need to shop any further life storage debary is where I'll be storing."
"On top of having my boat broken into, no camera footage was taken and they were absolutely zero help. The sheriffs deputy that assisted with my police report told me that people were living in the units and they would go around stealing at night. I was also told that if you cancel it was prorated; this is not true. Cancel by the 5th or you will forfeit the entire months rent."
"This is my first time renting a storage space and I have been blown away by how great this experience has been. Tanya in the office is the sweetest person you could possibly meet and she went above and beyond to get me settled and situated. While moving is always a stressful situation; this experience has made the process a thousand times easier. Thanks so much, Life Storage, for everything! 10 out of 10!"
"I was moving and had my truck loaded but my wife got sick. Jennifer and Tonya allow we to keep the truck parked there while my wife got well enough to travel. They were so helpful and even called to check up on my wife. Thank you."
"I rented a space at this location for a few months. The manager Jennifer is great and always held friendly conversation with me when and if I saw her. I highly recommend this company and if I ever need storage in the future I will be back!!"
"Jennifer provided an easy and fast check in process and was thorough in the explantion of the storage agreement. She confirmed how the property is secured - from bugs and people! Intro special beat all other storage businesses in the area!"
"Jennifer was awesome, we are very stress out about moving but coming here to get storage was the best decision. She was very nice and professional at the same time and made us laugh while we were there. I highly recommend this storage. The whole process was very easy."
"DO NO RECOMMEND. I was just on my way out of florida for this incoming hurricane and forgot to take the lock off my empty storage area, at the moment I did not think it would be a problem because Ive had them send me consent to cut lock forms before but this time I was working with the Manager and explaining my situation but because they could see my younger age and knew I was on my way out of state they thought they could take advantage of me by saying they will charge me each day the lock is not off the locker and it will effect my credit, I proceeded to ask what to do but the lady name Jennifer was the one who tried to take advantage of me and was trying to use price gauging to up the price when there is a hurricane on its way which is illegal!!!
Over the phone she was VERY snobby and once I asked her the total price for everything she was trying to charge me for she said she didnt know, then hung up on me. I encourage no one to use this Life Storage while this lady is a manager because she takes advantage of you, your money and any situation you find yourself in, I think this person is extremely unprofessional and was very unpleasant to work with. I hope to see changes in management to see my business once again.
Im only giving a 1 star because I have to in order to post this, but in all actuality I give this place no stars."
"I was needing a parking space for my truck. Unfortunately code enforcement didn't give me any time to look. So I was needing it for yesterday. I called Life Storage and spoke to Jen. He was extremely helpful in finding the best area in his lot that I wouldn't have any issues getting in and out. They are the best in pricing in the area. I recommend them you will not go wrong with them... Jen thanks for your help."
"I have been a customer at life storage for quite some time now. I have recently had the pleasure of working with Jennifer and Jan. They are easy to talk to and very friendly. I recently moved into a new unit, And they made the transition very easy for me.
"Awesome costumer service!. They helped me with all my needs, Mr. Jan Williams is very kind and friendly, definitely ill recommend this place. Also Javier is very nice and helpful guy!! Thank you for everything."
"I had the pleasure of dealing with Jan Williams, what a pleasant and helpful employee. He is very knowledgeable and willing to help in anyway he can. I completely recommend using this facility for all your storage needs. Hopefully Jan will be a permanent employee in this DeBary location for years to come!!!"
"Thank you Jan for a great experience. You stand out in the crowd as being knowledgeable, helpful, thoughtful and caring toward your customers. I am inspired to recommend friends and family to you and Life Storage. May good things flow in your direction as well. Here's to the Good Life :-)"
"Lifestorage is safe and secure. We stored our travel trailer at the location in Debary for close to a year. The staff, especially, Sherry, is great. When we have a need in the future for a place for storage they will be our first choice."
"We stored our travel trailer at the Life Storage in Debary for close to a year. This location is safe and secure. The staff, especially Sherry, is great. When we have a need to store anything they will be the first pick."
"It was my first time renting a storage unit and I would like to commend Sherry, the Associate Manager. Sherry is very knowledgeable and explained all paperwork in detail. I would rate Sherry and the facility 5 stars!"
"I wouldn't have given 1 star if I didn't have to to be able to leave this review.
This facility is a joke. Where to start?
First the office staff I'll use names Sherry continuously parked in the disabled parking space. When confronted about it she denied it was not a disable parking spot. I'll try and attach a photo for you to decide. Next I out grew my first space within two weeks and upgraded to a larger space. Their deal was a free month rent. When I upgraded they said the unit I moved into wasn't eligible for the free month. Online it indicated it did. They refused to give me the free month and referred me to the area manager with my displeasure. I called the area manager and to make along story short got very little satisfaction.
Next there are probably 6 people running retail businesses in this storage facility which creates great inconveniences for other tenants. Cars parked every where to the point you can't get to your unit without waiting for people to move cars. These retail outlets are also jeopardizing the security of the facility because they give out the gate codes so their customers can have free access to the secure facility you pay for.
Feel free to take your chances if you wish but I would not recommend using this storage area.
Lastly they are quite expensive. Look around and you will find better deals. Also I just move to another storage facility and saved $50 on the same size unit.
The employees parking in the disabled parking spots should show you what you will get. Personally to park in a spot designated to the disable is completely disrespectful of the diable , show a sense of superiority of others, and is down right rude. This is what you get at this facility.
Thank you for taking the time to read this review."
"Sherry was so welcoming and helpful! I came in short notice close to closing hours and she got me set up quickly with just what I needed. The process was smooth and I was confident I made the right decision using this company/location. Good customer service is hard to come by these days, it was comforting knowing we still have people that take pride in their work and care about individual needs."
"My father just passed and the unit was under his name, my mom forgot about the payment for it and shes also disabled, they refused underthe circumstances to remove the late fee and now they are telling her after she pays the bill, theyre still telling her she has until the 31st to get the stuff out or she has to go through a judge to get her stuff back. Also, my dad died on the 19th of feb. so excuse me if I think this is a bit dramatic lol."
"Their customer service is 5 star. Sherry and Bob were always welcoming, willing to help, and answered questions with knowledge.
My four stars go toward pricing (there is a new storage facility nearby that costs less for more space), and for the tenant who ran an auto-repair shop from his unit, more than occasionally blocking the way through.
The unit itself was clean and dry."
"Sherry and Bob always have a smile on their faces and always go above and beyond to exceed my expectations, they are valuable assets and priceless employees to the establishment. THank you both for all your hard work and going above and beyond!"
You can rent a storage unit without coming to our store office.
Choose the Rent Now option when selecting a storage unit and you will make your payment, get your access code, and go right to your space to move in.
Our video shows you how it works.
Tips for packing your storage unit
If you've never used a storage unit before, this video will show you some great Pro Tips that will help make the process easier and prevent common mistakes.
Save yourself some time, and learn how to keep your belonging safe in storage.
Serving Orlando, DeBary and Landings – Summerhaven
At Life Storage Facility #012, we offer great property security systems and clean, affordable storage units to rent for the residents of Landings – Summerhaven, Woodbound Lakes, Osteen, and other neighborhoods in DeBary, FL. Call us with questions, reserve online, or click here to compare other storage units in Orlando.
Store Office Hours
Mon: 9:30 am - 6:00 pm
Tue: 9:30 am - 6:00 pm
Wed: 9:30 am - 6:00 pm
Thu: 9:30 am - 6:00 pm
Fri: 9:30 am - 6:00 pm
Sat: 8:30 am - 5:00 pm
Sun: 12:00 pm - 4:00 pm
Facility Access Hours
Monday: 6:00 am - 9:00 pm
Tuesday: 6:00 am - 9:00 pm
Wednesday: 6:00 am - 9:00 pm
Thursday: 6:00 am - 9:00 pm
Friday: 6:00 am - 9:00 pm
Saturday: 6:00 am - 9:00 pm
Sunday: 6:00 am - 9:00 pm
Storage insurance available (third party)
$36 admin fee
Payments due monthly, with a minimum of one month rental