Self Storage Units near South Orange County in Aliso Viejo, CA

"Clean, safe and helpful staff!"

"Eric was an awesome. Thanks for the great help"

"Pissed Consumer Write review Donate Search Prev review Next review See all Life Storage reviews See all Life Storage reviews Life Storage - Regretted renting a unit there Update review Jun 24, 2022 Verified Buyer 0 comments 1.0 From the very first day I showed up to life self storage I was stereotyped. The staff immediately began accusing me and my husband of everything that ever occurred on the property. Advertisements On several occasions the police department showed up and harassed us for hours stating that "someone called about people breaking into units" which is crazy because I showd the police my lease paperwork yet they continued harassing us.They then placed an extra lock of theirs on my unit stating that I would only be allowed access during the hours that someone is in the front office because I was being evicted because the guy who works 5 days a week did not approve of my friends. A few days later my husband and I were in a terrible car accident, my husband died and now I am in a wheelchair. I let the staff there know and asked for a couple extra days to move out because of the current situation. I have never had any bussiness treat me moor terrible. They discriminate, they violate your rights. Stay away!!! User's recommendation: Be very cautious storing your property there. Be prepared for police interactions. Preferred solution: Let the company propose a solution. Life Storage Pros: Non. Life Storage Cons: Confrontational employees, Threatening, Misleading con artists. Location: Aliso Viejo, California Life Storage Moving and Storage review"

"Right off the bat they were very rude, accusing my roomate and I of breaking a door. The next time I came I was told I was evicted and from that moment on I could only access my unit with an employee escort and had to leave the property before 5pm when the office closed although they stay open untill 10pm. I was treated poorly based on my appearance because I am covered in lots of tattoos."

"Eric and the whole staff at the storage facility are great I'm the owner of a licensed moving company and I referred over several clients to this location all of which have been very happy with Eric's professionalism courtesy and knowing of the industry also this property is kept extremely clean and is extremely secure safe facility with an excellent surveillance system and code system!"

"We absolutely love this storage facility!! The manager Erick was AMAZING helping us out at every corner. Thank you guys so much!!!"

"Personal attention, good information and friendly"

"Eric was very helpful"

"Eric is great. In and out with mins but was very informative."

"Andrew is awesome and super helpful!"

"Eric is awesome!!! He explained everything really well and showed us the different options available. He has great customer service and is really knowledgeable. We really connected with him as a person too and he’s super friendly. You should definitely come here and talk to Eric for your storage needs!"

"Great customer service!"

"Eric explained everything really well to us. very personable."

"Excellent management !"

"So glad to have found Life Storage and Eric. This place is extremely well kept and clean. Eric at the front desk is very professional, friendly and knowledgeable."

"Eric was a huge help and made the experience pleasant."

"Eric was extremely helpful and thorough it helping me today. Excellent experience!"

"Very helpful! Five star service and very knowledgeable, Eric was great!!"

"Eric is very helpful and pleasant. He made sure we got what we needed and was very patient."

"This place is great!. Eric did a great job and was very accommodating to help us move. He was very professional"

"Eric is GREAT. SUPER CLEAN STORAGE PLACE SUPER EASY CHECKING IN AND CHECKING OUT!!!"

"This beautiful location is clean and expertly managed. The Customer Service provided by both Regina and Eric is beyond compare. They have gone the extra mile for us time and time again. I hope the powers that be pay attention to these reviews as Eric certainly deserves every opportunity to be a full-time manager!"

"I recently had to rent a storage unit and was extremely pleased with the assistant manager, Eric, at Life Storage in Aliso Viejo. Not only is this facility open from early morning until 10pm (business hours for signing up until 5pm) but Eric went out of his way to make sure I had easy access to my unit by showing us the back door, giving us the full use of their dolly, and all with an upbeat and cheerful attitude and this was at the end of the day and on his day off! I can't express enough how Eric's willingness to help was such a relief as we came from another storage facility that treated their renters horribly. I would highly recommend this storage unit and if you do rent there hopefully Eric will be working on that day."

"The manager here is terrific, very caring.  He helped me find the right unit and walked me through the paperwork. Thanks for a great experience!"

"Eric was great easy process clean location"

"Erik was quick, efficient and courteous. The facility was clean and had many options to choose from."

"Our storage unit at Life Storage in Aliso Viejo, California, was burglarized in December 21. I went to our storage unit on December 17 - and the security gate that opens at the entrance was open the entire time I was there- anyone could come in or out. 5 days later I was there again and discovered our unit had been burglarized. It was 5 days between my visits which narrows the timeframe for the burglary. Some interesting facts: This is a new facility with the majority of interior units unoccupied; a code (unique to each renter) is needed to open the entry gate (usually) and the entrance to the interior units; there are security cameras outside facing the various interior entrances; the burglary needed two people - they bent the bar at the top and climbed in; the thief needed a ladder to get over the top of our unit; the manager would not look at the security cameras; the manager spoke with the manager of another location who told him I needed to file a police report; this shows that two different managers knew about the burglary; neither manager notified their headquarters or main office. Upon moving out of the unit, we were emailed a survey where I detailed the burglary. A few days later, someone from their New York office called to verify the information. He said he had remote access to those cameras and would "take a look ". He said he would call us the following week to follow up. It has been 3 weeks. I'm wondering if he actually tried to find out or didn't want to share what he found out. I would never recommend this company to anyone. Their entry codes and cameras offer a very false sense of security."

"The facility is new, and clean. Easy access, and nice, helpful staff."

"Pretty decent self storage and the Michael the person in reception was very helpful"

"Awesome customer service and professionalism Eric helped me quickly and proficiently, answered all my questions. Clean unit, great area also. Thank you Eric Medeck!"

"The manager Eric was very helpful. Easy rental process and got 20% off on my first purchase of supplies."

"Eric was awesome, quick and easy move in! Very welcoming establishment!"

"Eric Medeck was great! Fast! Friendly! Efficient! 5 stars!!"

"This morning I discovered our storage unit was broken into during the last week.  Ours is an interior unit - entered only with a code - and this section is mostly non-occupied except for 3 or 4 other units.  The thief went over the top, bent the guard bar, broke our boxes.  We had several file boxes inside - they completely emptied two of them.  Police officers suggested doing a credit lock to protect ourselves from someone using our financial information.  They left their dirty fingerprints as well as a couple boot/shoe prints and some other interesting signs. There is no insurance for stolen files - they can't be replaced.    The manager said he's not sure if the video surveillance goes back a week.  They don't really care that this happened to us and manager really didn't want to be bothered with it today.   Just know the code and cameras are a false sense of security - they don't protect you nor your storage unit.   I wish I could post photos here."

"Great staff and facility"

"Alisha is the best! She’s is very professional and has great customer service!"

"Great customer service. This facility is super clean and the staff is very helpful. So happy I selected Life Storage and Eric was super helpful with all my questions and getting me set up."

"Eric at At the front desk is amazing, super friendly and fast and efficient!"

"Great service👍 Eric was very helpful 😃"

"Aliso Viejo LS location is impeccably Managed, Clean & Professionalism and Humanity are shown to All. From Opening a Reserv w/ "Life Storage" Phone Contact, CS Rep Dave, was extremely knowledgeable & impressive as he followed up on our Reserv.by Contacting the Site Mgr, Erick who afforded us HIS personal flexibility in time which otherwise our Job would NOT have been completed and it's EXACTLY what our day needed, the Professional Human interaction and knowledge of ALL ASPECTS of his location and thinking steps ahead of our Jobs needs was THOROUGHLY REFRESHING! Cleanliness and Management are Well above Standards on ANY storage site I've visited Nationwide! **Site Mgr, Erick was found as Professional, Thinking on his feet w/ changes, providing human Kindness to other Customers while multitasking, proving to be a Considerate, True Professional w/ this Seamlessly managed  transaction, making our difficult Job w/ several restraints, His Job w/o limits and made our deadlines disappear, providing us ease transitioning into a Safe & Comfortable environment! This Site Mgr, Erick @ LS, handled matters quickly w/ little direction. Outstanding Professionalism met our required Accommodations w/o hassles, further providing us w/ a Respectful Interaction and not once did Erick tell our Team, he can NOT meet with our needs. Erick personally offered an ABOVE & BEYOND his job description attitude, while Honoring a Fair Deal & Insured our Workers the ability's to complete a late day Job with EASE and ONLY was able to meet its COMPLETION because of the offered flexibility by Erick who never added stress to our Job, rather he had offered us the ability to get an impossible job done w/o complaints! As a New Customer, from out of state, we can honestly report from our years of experiences with Storage and Customer Services offered thru-out every industry, this locations Storage Facility is run extremely well and secure only due to its Management Team, specifically by Erick, as our company & workers are not only forever grateful but also impressed! If ONLY the "Management Skills" afforded to us here @ Life Storage were Taught to ALL "Customer Service Rep's", this World would be a Much Better Place! #gratefully, From Our Team @ Nikki Operating Corp, CEO, CKemp Thank you!"

"I loved the Aliso Viejo location I didn't want to move but they helped me find a new location near my new home. The staff was always helpful and attentive ^^."

"I love this storage company. The staff is so nice and inviting. They were so helpful when I moved locations I chose to stay with this company."

"Eric is awesome! He’s helpful and does his best for the customers who come in. He’s doing great! Nice facilities too. This a good and secure place to store your things. Thanks Eric!"

"Came here when the office was listed as open and no one was here. Someone clearly didn't want to do their job and left early. Ridiculous that there's a sign that says "best customer service" right by the door. Don't blatantly lie to your customers like that, and don't waste our time by having us drive all the way out here for no reason."

"I love how the storage units are air conditioned, have fire sprinklers, and is a new building. The ceilings are 10' in my unit and it makes so much extra room for storage. I am glad we found Life Storage. It was worth moving from one of their competitors."

"First of all, it is new and very CLEAN. Second of all, there are security cameras all over. Third, but not least,  Regina is a doll. She is efficient, nice, helpful, funny and I always drop in to say Hi when I am there."

"super nice and clean.  It's pretty self service during these times, but when I had a problem with my door lock Regina came right out and got me back in business.  I love how clean the whole facility is!"

"The most unprofessional group of individuals I've ever come across. I have asked multiple times over the phone to cancel my storage unit as it has been vacated for awhile now, and in response I've been told they can't help me, or hung up on. I've now gone to the actual office multiple times to cancel it in person, and been told I need to come back later because of "staff meetings" and "routine maintenance" where the employees that were in the office at the time were just unable to assist in any way. Don't rent from here, you'll never be able to cancel your unit and be left paying on a vacant storage unit for the rest of your life."

"Thank you Regenia for your excellent customer service, it made the whole rental process go smoothly."

"Moving stuff into storage is lot of work and with this hot weather not so much fun. The manager Regenia provided outstanding customer service; I was so impressed with her that I had no desire to go on and check out other storage companies. She was informative and answered all my questions. Even when office started getting busy with customers, Regenia got me through paperwork smoothly, still providing friendly, polite and professional customer service ! Storage facility is clean and bright and easy to access . Has security gate, surveillance cameras and is well lighted outside after dark. Happy to recommend this facility to anyone I know who needs storage !"

"This is the best storage facility I have ever used. Very clean and secure - great staff!"

"We were checking out after using 2 storage units for 2 months. The staff here has been tremendously helpful and understanding. We were checked out by Nicholas who is the sweetest and super helpful employee here. I know there is Regenia who is also very nice. I would not hesitate to use this clean facility run by professional individuals. Thank you for the great service."

"I liked the idea of a month-to-month storage and first month free so I called this location of Life Storage and spoke to Regina, the Manager. She was very professional but also very friendly at the same time. I went to look at a couple of units and met Regina and Nicholas who was helping out for the day. Both of them were so kind and friendly that I felt we have been friends for years. I ended up renting my unit and am very happy to be using this facility. I’ve already told a couple of friends too. Thank you Regina and Nicholas."

"I liked the idea of a month-to-month storage and first month free so I called this location of Life Storage and spoke to Regina, the Manager. She was very professional but also very friendly at the same time. I went to look at a couple of units and met Regina and Nicholas who was helping out for the day. Both of them were so kind and friendly that I felt we have been friends for years. I ended up renting my unit and am very happy to be using this facility. I've already told a couple of friends too. Thank you Regina and Nicholas."

"Regeina was really helpful picking out a unit and very professional. The store is immaculate and the property looks well maintained."

"She have been very accommodating with me."

"REGENIA IS THE BEST!"

"Regina is the best! She was so nice and patient with all our requests! Best customer service!"

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"Nice, clean, secure storage with friendly staff."

"Regenia was very welcoming and helpful. Exceeded my expectations in every way. Handle the setup of my account quickly. And showed me my unit. She is the best."

"I rented a 10'X30' space to store house stuff and full size truck for 6 months. Never had one issue. The space was clean and easy to access. Regina the manager on site is professional and friendly and is very helpful and efficient getting you in and out without a hassle. (Even though she's a Clippers fan, we let her slide for that!) And as glad as I am to have found a home and don't need to use storage anymore, if I did have to I wouldn't hesitate to use Life Storage again. Maybe next time I'll get a friendly neighborhood, good-standing tenant discount! ;)"

"Regina is amazing. She helped us get taken care of and was a pleasure to work with! Glad we picked this location."

"Everyone on staff is awesome here. I cannot express how nice and easy the whole experience was moving from Oregon. Thank you guys."

"I've had a great experience here. Regina & Dan are the best. Exceeded customer service experience with us! Extra shout out to Regina for getting us in during our time of need. Thanks again! We will definitely be recommending this business."

"Very helpful!"

"Regenia is wonderful! She helped me multiple times figure out the best unit size for my needs. She is friendly, courteous, and professional. Beautiful facility!"

"Regenia gave excellent service from start to finish. She was very professional, friendly and efficient. My experience here at Life Storage was great and I highly recommend this facility with the superb service from Regenia!"

"Regenia was super professional ,helpful and kind. After speaking with her over the phone And the way she represented your company I decided to go ahead and come down and check it out and then when I met her in person and she showed me the facility I was sold and I signed up today . Sincerely,Kevin Jones she’s a credit to your company"

"Safe location and clean units! Thank you Regina for a friendly service."

"I absolutely love Regeina ! She remembered my name and really helped me. She made sure I had the right size unit. Had a great experience."

"I am not active when it comes to reviews, but when I have a positive feeling + experience, I need to share!   I just moved to this new storage facility from Public Storage.  What a difference in customer service and cleanliness and most importantly, security!  Regina Hunter, Store  Manager, made my move seamless with a very personal customer service touch. It was quite easy to get all set up and find the right unit specific to my needs.  My previous unit at Public Storage in Laguna Niguel was broken into last summer, and I was very particular where I wanted to move my belongings.  I highly recommend Life Storage and again, Regina's customer service has been a breath of fresh air!  Thank you:-))"

"Hi, My husband I rented a storage from life storage here in aliso viejo (Orion) . I can't believe that 2 of our storages got broken into, items stolen. All our baby stuffs that was gifted to us are all gone I'm due anytime now and this is tremendously devastating .We decided to use the storage because of space issues and we're in the middle of moving to a new place so we can have nice spacious space for our kids and our baby that's arriving any time now. I know there's a lot of people striving so hard in a  day to day basis because of the pandemic no work, no income etc . But stealing stuffs that doesn't belong to you is outrageously wrong . My husband's diamond back cover for his truck was stolen too! so if someone sells a black diamondback cover  (think twice).  All reports were already filed to life storage and police . Whoever you are what goes around comes around. I will let the karma handle you. I hope you're happy with our stuffs that you took away from me,my husband and especially my kids. I'm hoping it doesn't happen to YOU (specifically ) who stole our stuffs , nor to your family, to anyone. God bless you. We're very unhappy with what happened to us! Don't use this storage!"

"Nothing at this time, all is good."

"Nothing else. This is my first experience with a Storage Company. I didn't know that things could go so smoothly."

"Reg was so helpful and welcoming! Very clean facility and excellent staff"

"Manager Regina Hunter was helpful and friendly during my search for a storage unit. Made process very easy. Beautiful, clean facility... getting ready to start filling up my new space :)"

"Regina was awesome and has incredible customer service skills.  She is very responsive a pleasure to work with.   The facility is spotless and wonderful temperature control in the units.  Love the first month free promotion.  Also, access to the storage unit is secure and appreciate the longer hours the facility is open."

"Thank you so much for your help! So supportive and walked me through the entire process to make for a fantastic experience!"

"This place it wonderful! Brand new and very clean. Regenia made the process smooth and painless."

"Life Storage is just like the name says...A facility to keep your belongings in storage for life. You can have peace of mind knowing everything is in a safe place. The people who are employed here are always extremely helpful, kind and they provide their service with a smile. Their Customer Service is the absolute best!"

"Excellent place with exceptional customer service. Both Regina and Alisha were extremely helpful, friendly and so easy to do business with. The facility and units look and feel new - very clean, organized and easy to access. Their prices were also better than the other facilities we explored. Highly recommend."

"This is the best storage location I've ever set foot on /done business with and My recommendations can't be higher.to anyone questioning which place to store at. No brainer. Many reasons : brand new facility =condition Of the property along with it upkeep and maintenance is Immaculate. Storage units have always been a hot dusty depressing place where you keep to yourself and get in snd out and dread your next visit.....not here , Regina and Alicia working the office along with property  property go above and beyond my expectations. I trust them and feel at peace with my possessions due to their professional and personable management and I can genuinely Say I look forward to Seeing them. Thank you guys ! A lot of open units as well so it's a ghost town. Enjoy the music as well haha( they are totally on it here and practice safe COVID which is appreciated )"

"Brand new facility, convenient, secure and spacious. Raelynn checked me in and got me all set up quickly, Regina closed me out just as fast! Both ladies are super knowledgeable, helpful and professional. Will definitely be back to LifeStorage Aliso!"

"Great staff along with facility !"

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"Regina the manager is wonderful- so helpful and cheerful. She went above and beyond to help me select my unit and provide me with everything I needed for a positive moving experience. Alisha was also very sweet and helpful on Regina’s day off. Since the facility was brand new, it’s super clean and the climate control really helps when you’re moving things in the middle of summer!"

"Very happy working with Regenia who is very professional. It is a very new and clean facility. Please pay a visit, you will love the place."

"Clean new facility and Alisha made my move in process quick and painless. Very pleased with my first experience with LifeStorage"

"I rented a storage unit on murphy avenue in Irvine......for one year. The customer service was good, the facility was extremely clean and the security was excellent.  I have nothing but good things to say about this business."

"The hours of operation are a joke. Terrible."

"We have not had to rent a storage space in longer than we can remember so we were a little apprehensive.  However, the online process of reserving a unit was super easy first of all.  Then, on move-in day we were assisted by Regenia Hunter, and her staff, at the AV location.  They were very professional, friendly and super helpful.  There were a few nuances to actually opening the space and they were more than happy to provide assistance and to answer what may have seemed like a number of questions, without hesitation.  Regenia and her staff made this a very pleasant process overall and we would definitely recommend renting from this facility.  It is clean, almost brand new, secure and has very competitive pricing with the first month being free."

"Great customer service and can't beat the first month free promotion."

"I moved back to Orange County (Aliso Viejo) after living in the Santa Barbara area for 10 years. It was tough moving several hundred miles but Regina  at Life Storage was so helpful.  She allowed me to reserve a space ahead of my move. I was nervous about the possibility of arriving with a full truck and no storage unit, but all was well. She was even able to get me a larger space the evening before my move when I realized I had too much stuff for the space I had reserved. I moved my things into Life Storage 2 weeks ago and I'm so glad I chose this location. The spaces are clean and cool and the service has been excellent. Thank you, Regina!"

"UPDATE: The store manager Regina called and could not have been nicer. She offered us a refund and profusely apologized. While the situation was still horrific, I'm at least happy that Regina seems to be working to fix the office. RUN AWAY! TAKE THIS AS A WARNING. I am completely horrified by this company and lack of customer service. We had an extremely large move from West Hollywood to Orange County and booked a 10x10 unit to place some items in. We booked it to move into today, which ultimately didn't happen. We were literally 10 minutes away, with a giant moving truck and movers, and I called the Aliso Viejo Life Storage location on 4 Orion at 4:50pm to make sure I had the correct directions and information to get to our unit upon arrival. Not only was "Kelly" extremely unhelpful, he was just plain rude. He told us that because of construction, we could not load in our items as it was "too late" and he had "somewhere to go." There was not an ounce of remorse or helpfulness to remedy our stressful situation. His exact words were "you're out of luck, I have to go." There we were after a two hour drive from LA, stranded in the parking lot of the storage facility with a giant moving truck and three hired movers at 4:50pm, being told we couldn't load in due to "construction." The load in would have taken 30 minutes maximum. Also, because Kelly was so unhelpful, our movers are wer forced to store our items in their truck overnight, resulting in an extra $3,000 charge as they'll need to drive back to LA and then back to Orange County tomorrow, and add additional move-in time. I am still in disbelief that this actually happened. It's been two days and still no word from the company about our issue. DO NOT BOOK!"

"Amazing management and team! Regenia very professional efficient, kind and staff member Alisha are just incredible. Facility is impeccable feel very comfortable leaving my life's valuables in their hands! I love life storage"

"Amazing experience! Very professional and sincere management and staff! The spaces are very clean and the facility is very well kept! Regenia Manager of the year!! And Alisha were just incredible!!"