Self Storage Units near South Orange County in Aliso Viejo, CA

"DO NOT TRUST THIS PLACE -- WEAK SECURITY & BURGLARIES! We used Life Storage in between moves.  We took an interior unit, as we thought it would be safer because you need a unique code to get inside. Not more than a month after moving our stuff in, our unit was broken into and they stole our TVs, a bunch of large framed artwork, and boxes of clothing.   I'm talking a truckload of stuff that would have taken several trips to load. Ok, at least they have security footage and visitor logs,so we can find the a-holes who did this, right?  NOPE.  They say the cameras didn't catch anything even though there are several cameras posted right by the entrance.  And the door to the building was conveniently "left open" that night, so the keycode logs aren't helpful.  Sounds wayyy too suspicious.  And even if it wasn't an inside job -- the fact that the security is so bad with cameras, doors and access logs not working that burglars can easily break in, take MULTIPLE LOADS of stuff around the entire complex and just stroll out without a trace is mind-boggling to me.   You've been warned -- use this place at your own risk."

"I recently rented a storage unit at Life Storage. Everything has been exceptional, except for the availability of flatbed carts or at minimum hand trucks. There are roughly 10-12 main building entrances, and only 2 flatbed carts and 2 hand trucks. 4 out of 5 visits, I have had to drive to other doors or buildings trying to find a cart. The cart that is usually in our area has the tires so worn they are blown out. The pins are missing in the handle bar, so it’s also difficult to get your load over the threshold of the door. I pointed this out to the staff last week (since it is a safety issue) and was told maintenance would fix it, but it hasn’t been done yet. The facility has a lot of renters, so half the times I’ve gone there are more than 4 people, ie more users than available carts. If there’s a moving truck there, forget it, because they’ll snag 1 or both flat bed carts. Several times there have been people waiting for a cart to free up. We have another storage unit somewhere else and there are 2 carts available at every door. It’s frustrating that I spent so much time trying to get a unit as close as possible to an entrance so that I could get in and out quickly, only to find I have to constantly hunt for a cart. That aside, Eric and Brent provide exceptional service, the facility is clean, well lit, and easy to access. I’m happy to change my rating to 5 stars once the cart issue is resolved."

"I recently rented a storage unit at Life Storage.  Everything has been exceptional, except for the availability of flatbed carts or at minimum hand trucks.  There are roughly 10-12 main building entrances, and only 2 flatbed carts and 2 hand trucks.  4 out of 5 visits, I have had to drive to other doors or buildings trying to find a cart. The cart that is usually in our area has the tires so worn they are blown out.  The pins are missing in the handle bar, so it's also difficult to get your load over the threshold of the door.  I pointed this out to the staff last week (since it is a safety issue) and was told maintenance would fix it, but it hasn't been done yet. The facility has a lot of renters, so half the times I've gone there are more than 4 people, ie more users than available carts. If there's a moving truck there, forget it, because they'll snag 1 or both flat bed carts.  Several times there have been people waiting for a cart to free up. We have another storage unit somewhere else and there are 2 carts available at every door.  It's frustrating that I spent so much time trying to get a unit as close as possible to an entrance so that I could get in and out quickly, only to find I have to constantly hunt for a cart. That aside, Eric and Brent provide exceptional service, the facility is clean, well lit, and easy to access.  I'm happy to change my rating to 5 stars once the cart issue is resolved."

"Great experience, Brent provided excellent customer service and went above and beyond to help my mom and I following a very stressful moving week."

"Worm welcome, good service"

"Rented a storage unit online today and encountered exceptional service from Brent when I went to the office to finalize everything. He had me check the unit to make sure it was what I wanted.  As it turned out I needed something larger after viewing it. Brent promptly had me set up with a larger unit.  He explained everything from how to pay online to finding a cart.  I ordered packing supplies and he carried everything and loaded my car.  So refreshing to find caring and competent help.  I highly recommend this facility!!!"

"Brent was extremely helpful. I appreciate his professionalism and willingness to help."

"Brent is fabulous!"

"Love this facility, and have 2 storage units there. Brent was my personal angel recently. Such fantastic service - kind, knowledgeable, and went the extra mile. #lifetimecustomer"

"Brent was very helpful with my experience today at Life Stoage. He answered all of my questions and was able to make my trip very easy."

"Went to Life Storage today and was helped by Brent. He was amazing and patient with me. Eventhough im still not sure on the size of unit, i will be back and will hopefully be assisted by him again. Thanks!"

"I came in today and was helped by a man named Brent. He was very helpful and made my experience very enjoyable. I wish I could give more than 5 stars!"

"Thank you so much to Brent for being so friendly and helpful. I appreciate the follow-up immediately following my reservation. This is our second unit and we are so happy with the service and facility. Life Storage is clean, accessible and we highly recommend."

"Great customer service here! Eric was especially helpful! Recommend this for anyone looking to store their belongings and keepsakes."

"Great customer service by Brent!"

"In March 20, 2023 my wife and I visited life storage 961 in Aliso Viejo California. And we had a great pleasure meeting Mr. Brent Nguyen. BRENT is a marvelous employee above and beyond. Far exceeding in all ways the Expectations of his job description🤝 outstanding and exemplary in in his knowledge and his customer service. Extremely courteous and extraordinarily enthusiastic towards projecting a very positive image of life storage and its mission. I am 73 years in disabled American Vietnam veteran. I hope that management at the corporate level will take note of this extraordinary employee. He is resourceful, extremely responsible, and industrious. Without a doubt and irreplaceable asset to the company. BRENT made our day hands down. Well done 👍"

"Brent was so wonderful to work with."

"Very helpful and friendly service! Brett was super patient and so accommodating. The facilities are by far the nicest in the area and very affordable!"

"Excellent service!!"

"Very efficient costumer service the guy give me all info I need and he show me the storage space I need very nive thank you so much"

"Eric should get the best employee award"

"Great service and very clean facilities."

"Very helpful and great customer service that I was able to receive from Kelsey to make my day easier . Thank you very much"

"The store manager Eric was wonderful. Eric was very helpful and went above and beyond my expectations to assist me in getting my storage unit!! He explained everything thoroughly and took me on a tour to be sure that I could get in and out if my unit easily. It was an excellent experience."

"Eric is a gem! Educated me on everything about the storage unit and how it works. Gave me payment options and was so so patient with all of my questions! Thank you Eric!"

"Eric was awesome and great to deal with"

"Eric , is an amazing manager! Highly recommend"

"Very nice experience checking in. I was helped by Eric, the store manager. He was very helpful and explained everything thoroughly. The storage price was also very competitive. Highly recommend."

"Eric is friendly and professional. The property is clean and maintained."

"Kelsey has been extremely helpful with our storage needs. Completely recommend this place!"

"Amazing experience"

"Excellent service! Contacted Eric —- Super Cool guy, spotless facility. Units have high ceilings and drive up units. VERY NICE!"

"Eric is so nice and professional!!! We feel really good about using this facility for our storage needs."

"Kelsey and Eric were so helpful! I was in a pinch needing a storage asap and they showed me all my options and gave me awesome pricing plus the first month free. Life storage also offers 20% off moving supplies which was a plus. I recommend this storage to all my friends and family."

"Kelsey and Eric were amazing to work with. Answered all our questions and were so friendly. Made renting storage so easy. Highly recommend!!"

"Great Experience"

"My boyfriend and I had a great experience opening a storage unit at Life Storage. Eric did a phenomenal job at listing out the different available options and even took us to look at different storage units. Not only was Eric extremely helpful, but he was very kind and friendly. He is a phenomenal employee and made our entire experience seamless and enjoyable. I have used other storage units in the past, but Life Storage has been the best, all thanks to Eric. We also appreciated how clean everything was (the main office and the storage facilities). I would very much recommend Life Storage to anyone looking to find a storage unit."

"The manager Eric Medeck was super helpful and very informative throughout the whole process. If I need storage again I will definitely come back here"

"Friendly and knowledgeable!"

"Awesome customer service. Super friendly and helpful!"

"Great customer service Eric Medeck is amazing and super helpful"

"Erick was really helpful and friendly. I would recommend this company to friends"

"Excellent location with fresh air from the beach!!!! have a amazing view. Fabulous service. Clean unit, with indoorparking space and space to storage all the things you never will use again. Have a nice ride."

"Moving is never easy. But Eric at Life Storage provided an incredible experience for me. His professionalism and excellent customer service was like working with a high end concierge. He went above and beyond. The units are also very easy to access (just drive up to your unit). The facility is super secure and clean. I will never store anywhere else now that I’ve experienced Life Storage."

"Eric was patient, helpful and quick. Very efficient and pleasant."

"Excellent storage facility. Very clean, friendly staff. Highly recommend."

"Eric rocks!"

"Excellent customer service.. very helpful"

"Clean, safe and helpful staff!"

"Eric was an awesome. Thanks for the great help"

"Right off the bat they were very rude, accusing my roomate and I of breaking a door. The next time I came I was told I was evicted and from that moment on I could only access my unit with an employee escort and had to leave the property before 5pm when the office closed although they stay open untill 10pm. I was treated poorly based on my appearance because I am covered in lots of tattoos."

"Eric and the whole staff at the storage facility are great I'm the owner of a licensed moving company and I referred over several clients to this location all of which have been very happy with Eric's professionalism courtesy and knowing of the industry also this property is kept extremely clean and is extremely secure safe facility with an excellent surveillance system and code system!"

"We absolutely love this storage facility!! The manager Erick was AMAZING helping us out at every corner. Thank you guys so much!!!"

"Personal attention, good information and friendly"

"Eric was very helpful"

"Eric is great. In and out with mins but was very informative."

"Andrew is awesome and super helpful!"

"Eric is awesome!!! He explained everything really well and showed us the different options available. He has great customer service and is really knowledgeable. We really connected with him as a person too and he’s super friendly. You should definitely come here and talk to Eric for your storage needs!"

"Great customer service!"

"Eric explained everything really well to us. very personable."

"Excellent management !"

"So glad to have found Life Storage and Eric. This place is extremely well kept and clean. Eric at the front desk is very professional, friendly and knowledgeable."

"Eric was a huge help and made the experience pleasant."

"Eric was extremely helpful and thorough it helping me today. Excellent experience!"

"Very helpful! Five star service and very knowledgeable, Eric was great!!"

"Eric is very helpful and pleasant. He made sure we got what we needed and was very patient."

"This place is great!. Eric did a great job and was very accommodating to help us move. He was very professional"

"Eric is GREAT. SUPER CLEAN STORAGE PLACE SUPER EASY CHECKING IN AND CHECKING OUT!!!"

"This beautiful location is clean and expertly managed. The Customer Service provided by both Regina and Eric is beyond compare. They have gone the extra mile for us time and time again. I hope the powers that be pay attention to these reviews as Eric certainly deserves every opportunity to be a full-time manager!"

"I recently had to rent a storage unit and was extremely pleased with the assistant manager, Eric, at Life Storage in Aliso Viejo. Not only is this facility open from early morning until 10pm (business hours for signing up until 5pm) but Eric went out of his way to make sure I had easy access to my unit by showing us the back door, giving us the full use of their dolly, and all with an upbeat and cheerful attitude and this was at the end of the day and on his day off! I can't express enough how Eric's willingness to help was such a relief as we came from another storage facility that treated their renters horribly. I would highly recommend this storage unit and if you do rent there hopefully Eric will be working on that day."

"The manager here is terrific, very caring.  He helped me find the right unit and walked me through the paperwork. Thanks for a great experience!"

"Eric was great easy process clean location"

"Erik was quick, efficient and courteous. The facility was clean and had many options to choose from."

"The facility is new, and clean. Easy access, and nice, helpful staff."

"Pretty decent self storage and the Michael the person in reception was very helpful"

"Awesome customer service and professionalism Eric helped me quickly and proficiently, answered all my questions. Clean unit, great area also. Thank you Eric Medeck!"

"The manager Eric was very helpful. Easy rental process and got 20% off on my first purchase of supplies."

"Eric was awesome, quick and easy move in! Very welcoming establishment!"

"Eric Medeck was great! Fast! Friendly! Efficient! 5 stars!!"

"This morning I discovered our storage unit was broken into during the last week.  Ours is an interior unit - entered only with a code - and this section is mostly non-occupied except for 3 or 4 other units.  The thief went over the top, bent the guard bar, broke our boxes.  We had several file boxes inside - they completely emptied two of them.  Police officers suggested doing a credit lock to protect ourselves from someone using our financial information.  They left their dirty fingerprints as well as a couple boot/shoe prints and some other interesting signs. There is no insurance for stolen files - they can't be replaced.    The manager said he's not sure if the video surveillance goes back a week.  They don't really care that this happened to us and manager really didn't want to be bothered with it today.   Just know the code and cameras are a false sense of security - they don't protect you nor your storage unit.   I wish I could post photos here."

"Great staff and facility"

"Alisha is the best! She’s is very professional and has great customer service!"

"Great customer service. This facility is super clean and the staff is very helpful. So happy I selected Life Storage and Eric was super helpful with all my questions and getting me set up."

"Eric at At the front desk is amazing, super friendly and fast and efficient!"

"Great service👍 Eric was very helpful 😃"

"Aliso Viejo LS location is impeccably Managed, Clean & Professionalism and Humanity are shown to All. From Opening a Reserv w/ "Life Storage" Phone Contact, CS Rep Dave, was extremely knowledgeable & impressive as he followed up on our Reserv.by Contacting the Site Mgr, Erick who afforded us HIS personal flexibility in time which otherwise our Job would NOT have been completed and it's EXACTLY what our day needed, the Professional Human interaction and knowledge of ALL ASPECTS of his location and thinking steps ahead of our Jobs needs was THOROUGHLY REFRESHING! Cleanliness and Management are Well above Standards on ANY storage site I've visited Nationwide! **Site Mgr, Erick was found as Professional, Thinking on his feet w/ changes, providing human Kindness to other Customers while multitasking, proving to be a Considerate, True Professional w/ this Seamlessly managed  transaction, making our difficult Job w/ several restraints, His Job w/o limits and made our deadlines disappear, providing us ease transitioning into a Safe & Comfortable environment! This Site Mgr, Erick @ LS, handled matters quickly w/ little direction. Outstanding Professionalism met our required Accommodations w/o hassles, further providing us w/ a Respectful Interaction and not once did Erick tell our Team, he can NOT meet with our needs. Erick personally offered an ABOVE & BEYOND his job description attitude, while Honoring a Fair Deal & Insured our Workers the ability's to complete a late day Job with EASE and ONLY was able to meet its COMPLETION because of the offered flexibility by Erick who never added stress to our Job, rather he had offered us the ability to get an impossible job done w/o complaints! As a New Customer, from out of state, we can honestly report from our years of experiences with Storage and Customer Services offered thru-out every industry, this locations Storage Facility is run extremely well and secure only due to its Management Team, specifically by Erick, as our company & workers are not only forever grateful but also impressed! If ONLY the "Management Skills" afforded to us here @ Life Storage were Taught to ALL "Customer Service Rep's", this World would be a Much Better Place! #gratefully, From Our Team @ Nikki Operating Corp, CEO, CKemp Thank you!"

"I loved the Aliso Viejo location I didn't want to move but they helped me find a new location near my new home. The staff was always helpful and attentive ^^."

"I love this storage company. The staff is so nice and inviting. They were so helpful when I moved locations I chose to stay with this company."

"Eric is awesome! He’s helpful and does his best for the customers who come in. He’s doing great! Nice facilities too. This a good and secure place to store your things. Thanks Eric!"

"Came here when the office was listed as open and no one was here. Someone clearly didn't want to do their job and left early. Ridiculous that there's a sign that says "best customer service" right by the door. Don't blatantly lie to your customers like that, and don't waste our time by having us drive all the way out here for no reason."

"I love how the storage units are air conditioned, have fire sprinklers, and is a new building. The ceilings are 10' in my unit and it makes so much extra room for storage. I am glad we found Life Storage. It was worth moving from one of their competitors."

"First of all, it is new and very CLEAN. Second of all, there are security cameras all over. Third, but not least,  Regina is a doll. She is efficient, nice, helpful, funny and I always drop in to say Hi when I am there."

"super nice and clean.  It's pretty self service during these times, but when I had a problem with my door lock Regina came right out and got me back in business.  I love how clean the whole facility is!"

"The most unprofessional group of individuals I've ever come across. I have asked multiple times over the phone to cancel my storage unit as it has been vacated for awhile now, and in response I've been told they can't help me, or hung up on. I've now gone to the actual office multiple times to cancel it in person, and been told I need to come back later because of "staff meetings" and "routine maintenance" where the employees that were in the office at the time were just unable to assist in any way. Don't rent from here, you'll never be able to cancel your unit and be left paying on a vacant storage unit for the rest of your life."

"Thank you Regenia for your excellent customer service, it made the whole rental process go smoothly."

"Moving stuff into storage is lot of work and with this hot weather not so much fun. The manager Regenia provided outstanding customer service; I was so impressed with her that I had no desire to go on and check out other storage companies. She was informative and answered all my questions. Even when office started getting busy with customers, Regenia got me through paperwork smoothly, still providing friendly, polite and professional customer service ! Storage facility is clean and bright and easy to access . Has security gate, surveillance cameras and is well lighted outside after dark. Happy to recommend this facility to anyone I know who needs storage !"

"This is the best storage facility I have ever used. Very clean and secure - great staff!"

"We were checking out after using 2 storage units for 2 months. The staff here has been tremendously helpful and understanding. We were checked out by Nicholas who is the sweetest and super helpful employee here. I know there is Regenia who is also very nice. I would not hesitate to use this clean facility run by professional individuals. Thank you for the great service."

"I liked the idea of a month-to-month storage and first month free so I called this location of Life Storage and spoke to Regina, the Manager. She was very professional but also very friendly at the same time. I went to look at a couple of units and met Regina and Nicholas who was helping out for the day. Both of them were so kind and friendly that I felt we have been friends for years. I ended up renting my unit and am very happy to be using this facility. I’ve already told a couple of friends too. Thank you Regina and Nicholas."

"I liked the idea of a month-to-month storage and first month free so I called this location of Life Storage and spoke to Regina, the Manager. She was very professional but also very friendly at the same time. I went to look at a couple of units and met Regina and Nicholas who was helping out for the day. Both of them were so kind and friendly that I felt we have been friends for years. I ended up renting my unit and am very happy to be using this facility. I've already told a couple of friends too. Thank you Regina and Nicholas."

"Regeina was really helpful picking out a unit and very professional. The store is immaculate and the property looks well maintained."

"She have been very accommodating with me."

"REGENIA IS THE BEST!"

"Regina is the best! She was so nice and patient with all our requests! Best customer service!"

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"Nice, clean, secure storage with friendly staff."

"Regenia was very welcoming and helpful. Exceeded my expectations in every way. Handle the setup of my account quickly. And showed me my unit. She is the best."

"I rented a 10'X30' space to store house stuff and full size truck for 6 months. Never had one issue. The space was clean and easy to access. Regina the manager on site is professional and friendly and is very helpful and efficient getting you in and out without a hassle. (Even though she's a Clippers fan, we let her slide for that!) And as glad as I am to have found a home and don't need to use storage anymore, if I did have to I wouldn't hesitate to use Life Storage again. Maybe next time I'll get a friendly neighborhood, good-standing tenant discount! ;)"

"Regina is amazing. She helped us get taken care of and was a pleasure to work with! Glad we picked this location."

"Everyone on staff is awesome here. I cannot express how nice and easy the whole experience was moving from Oregon. Thank you guys."

"I've had a great experience here. Regina & Dan are the best. Exceeded customer service experience with us! Extra shout out to Regina for getting us in during our time of need. Thanks again! We will definitely be recommending this business."

"Very helpful!"

"Regenia is wonderful! She helped me multiple times figure out the best unit size for my needs. She is friendly, courteous, and professional. Beautiful facility!"

"Regenia gave excellent service from start to finish. She was very professional, friendly and efficient. My experience here at Life Storage was great and I highly recommend this facility with the superb service from Regenia!"

"Regenia was super professional ,helpful and kind. After speaking with her over the phone And the way she represented your company I decided to go ahead and come down and check it out and then when I met her in person and she showed me the facility I was sold and I signed up today . Sincerely,Kevin Jones she’s a credit to your company"

"Safe location and clean units! Thank you Regina for a friendly service."

"I absolutely love Regeina ! She remembered my name and really helped me. She made sure I had the right size unit. Had a great experience."

"I am not active when it comes to reviews, but when I have a positive feeling + experience, I need to share!   I just moved to this new storage facility from Public Storage.  What a difference in customer service and cleanliness and most importantly, security!  Regina Hunter, Store  Manager, made my move seamless with a very personal customer service touch. It was quite easy to get all set up and find the right unit specific to my needs.  My previous unit at Public Storage in Laguna Niguel was broken into last summer, and I was very particular where I wanted to move my belongings.  I highly recommend Life Storage and again, Regina's customer service has been a breath of fresh air!  Thank you:-))"

"Hi, My husband I rented a storage from life storage here in aliso viejo (Orion) . I can't believe that 2 of our storages got broken into, items stolen. All our baby stuffs that was gifted to us are all gone I'm due anytime now and this is tremendously devastating .We decided to use the storage because of space issues and we're in the middle of moving to a new place so we can have nice spacious space for our kids and our baby that's arriving any time now. I know there's a lot of people striving so hard in a  day to day basis because of the pandemic no work, no income etc . But stealing stuffs that doesn't belong to you is outrageously wrong . My husband's diamond back cover for his truck was stolen too! so if someone sells a black diamondback cover  (think twice).  All reports were already filed to life storage and police . Whoever you are what goes around comes around. I will let the karma handle you. I hope you're happy with our stuffs that you took away from me,my husband and especially my kids. I'm hoping it doesn't happen to YOU (specifically ) who stole our stuffs , nor to your family, to anyone. God bless you. We're very unhappy with what happened to us! Don't use this storage!"

"Nothing at this time, all is good."

"Nothing else. This is my first experience with a Storage Company. I didn't know that things could go so smoothly."

"Reg was so helpful and welcoming! Very clean facility and excellent staff"

"Manager Regina Hunter was helpful and friendly during my search for a storage unit. Made process very easy. Beautiful, clean facility... getting ready to start filling up my new space :)"

"Regina was awesome and has incredible customer service skills.  She is very responsive a pleasure to work with.   The facility is spotless and wonderful temperature control in the units.  Love the first month free promotion.  Also, access to the storage unit is secure and appreciate the longer hours the facility is open."

"Thank you so much for your help! So supportive and walked me through the entire process to make for a fantastic experience!"

"This place it wonderful! Brand new and very clean. Regenia made the process smooth and painless."

"Life Storage is just like the name says...A facility to keep your belongings in storage for life. You can have peace of mind knowing everything is in a safe place. The people who are employed here are always extremely helpful, kind and they provide their service with a smile. Their Customer Service is the absolute best!"

"Excellent place with exceptional customer service. Both Regina and Alisha were extremely helpful, friendly and so easy to do business with. The facility and units look and feel new - very clean, organized and easy to access. Their prices were also better than the other facilities we explored. Highly recommend."

"This is the best storage location I've ever set foot on /done business with and My recommendations can't be higher.to anyone questioning which place to store at. No brainer. Many reasons : brand new facility =condition Of the property along with it upkeep and maintenance is Immaculate. Storage units have always been a hot dusty depressing place where you keep to yourself and get in snd out and dread your next visit.....not here , Regina and Alicia working the office along with property  property go above and beyond my expectations. I trust them and feel at peace with my possessions due to their professional and personable management and I can genuinely Say I look forward to Seeing them. Thank you guys ! A lot of open units as well so it's a ghost town. Enjoy the music as well haha( they are totally on it here and practice safe COVID which is appreciated )"

"Brand new facility, convenient, secure and spacious. Raelynn checked me in and got me all set up quickly, Regina closed me out just as fast! Both ladies are super knowledgeable, helpful and professional. Will definitely be back to LifeStorage Aliso!"

"Great staff along with facility !"

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"Regina the manager is wonderful- so helpful and cheerful. She went above and beyond to help me select my unit and provide me with everything I needed for a positive moving experience. Alisha was also very sweet and helpful on Regina’s day off. Since the facility was brand new, it’s super clean and the climate control really helps when you’re moving things in the middle of summer!"

"Very happy working with Regenia who is very professional. It is a very new and clean facility. Please pay a visit, you will love the place."

"Clean new facility and Alisha made my move in process quick and painless. Very pleased with my first experience with LifeStorage"

"I rented a storage unit on murphy avenue in Irvine......for one year. The customer service was good, the facility was extremely clean and the security was excellent.  I have nothing but good things to say about this business."

"The hours of operation are a joke. Terrible."

"We have not had to rent a storage space in longer than we can remember so we were a little apprehensive.  However, the online process of reserving a unit was super easy first of all.  Then, on move-in day we were assisted by Regenia Hunter, and her staff, at the AV location.  They were very professional, friendly and super helpful.  There were a few nuances to actually opening the space and they were more than happy to provide assistance and to answer what may have seemed like a number of questions, without hesitation.  Regenia and her staff made this a very pleasant process overall and we would definitely recommend renting from this facility.  It is clean, almost brand new, secure and has very competitive pricing with the first month being free."

"Great customer service and can't beat the first month free promotion."

"I moved back to Orange County (Aliso Viejo) after living in the Santa Barbara area for 10 years. It was tough moving several hundred miles but Regina  at Life Storage was so helpful.  She allowed me to reserve a space ahead of my move. I was nervous about the possibility of arriving with a full truck and no storage unit, but all was well. She was even able to get me a larger space the evening before my move when I realized I had too much stuff for the space I had reserved. I moved my things into Life Storage 2 weeks ago and I'm so glad I chose this location. The spaces are clean and cool and the service has been excellent. Thank you, Regina!"

"UPDATE: The store manager Regina called and could not have been nicer. She offered us a refund and profusely apologized. While the situation was still horrific, I'm at least happy that Regina seems to be working to fix the office. RUN AWAY! TAKE THIS AS A WARNING. I am completely horrified by this company and lack of customer service. We had an extremely large move from West Hollywood to Orange County and booked a 10x10 unit to place some items in. We booked it to move into today, which ultimately didn't happen. We were literally 10 minutes away, with a giant moving truck and movers, and I called the Aliso Viejo Life Storage location on 4 Orion at 4:50pm to make sure I had the correct directions and information to get to our unit upon arrival. Not only was "Kelly" extremely unhelpful, he was just plain rude. He told us that because of construction, we could not load in our items as it was "too late" and he had "somewhere to go." There was not an ounce of remorse or helpfulness to remedy our stressful situation. His exact words were "you're out of luck, I have to go." There we were after a two hour drive from LA, stranded in the parking lot of the storage facility with a giant moving truck and three hired movers at 4:50pm, being told we couldn't load in due to "construction." The load in would have taken 30 minutes maximum. Also, because Kelly was so unhelpful, our movers are wer forced to store our items in their truck overnight, resulting in an extra $3,000 charge as they'll need to drive back to LA and then back to Orange County tomorrow, and add additional move-in time. I am still in disbelief that this actually happened. It's been two days and still no word from the company about our issue. DO NOT BOOK!"

"Amazing management and team! Regenia very professional efficient, kind and staff member Alisha are just incredible. Facility is impeccable feel very comfortable leaving my life's valuables in their hands! I love life storage"

"Amazing experience! Very professional and sincere management and staff! The spaces are very clean and the facility is very well kept! Regenia Manager of the year!! And Alisha were just incredible!!"

"Perfect timing for a big helping heartful service. Couldn't have asked for a more than that. Great friendly smiles from Regina Hunter during a close visitation.life storage prides itself with colorful atmospheric safe ways to make the call on time."

"Such a shame I was looking forward to renting a space from this location as it was closer to my house.  I got in to the first building and understood that construction was still going on.  Their hours are incredibly inconsistent with the manager leaving earlier than posted hours causing me to not be able to access my unit.  Now they have asked everyone to move out because they had construction issues and the structure is not sound.  Their remedy was to offer me a spot in Irvine while construction was ongoing.  Not useful as that would have necessitated 4 round trips to move or a uHaul rental which they could not help me with.  I understand the challenges with construction but don't feel they were customer service focused. Giving one star since they did refund my admin fees."

"Great and helpful experience, great facility overall"

"Raelynn is awesome. Very friendly and professional. Got me set up with all my storage needs in no time. Highly recommend your pay her a visit."