Customer Reviews - Life Storage #351, Madison
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We at Life Storage want to maintain the best storage facilities in Madison, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Madison (#351)
4.92 out of 5
based on 61 of our most recent Reviews
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5.0 out of 5
"Brittany, the Store Manager, met all of my expectations by helping me complete all of my paperwork, answering all of my questions and explaining all of the rules. Brittany was friendly and provided excellent customer service. Brittany rocks!!!"
March 17, 2019
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5.0 out of 5
"Very professional and so very nice people who always has time 5ihelp"
November 26, 2018
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5.0 out of 5
"The store manager is fantastic and was prompt and courteous - knowledgable and overall very pleasant. Keep up the good work. (We are currently storing our things in Madison off of HwY 72)"
May 26, 2018
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5.0 out of 5
"Overall very happy. Only complaint is the need for paper on each unit. Why this info can't be entered once online and then signed for each space is confusing to me. Like a trip back to 1970."
May 17, 2018
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5.0 out of 5
"I needed to rent a space immediately as my daughter was in already packing her belongings in Nashville and our other storage solution had fallen through. Everyone was very helpful through the whole process and got us promptly set up so she could move her items in later that same day."
April 29, 2018
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5.0 out of 5
"Just remind new customers that a free truck is available to move their items. I wasn't aware untill after i was done and saw the sign on the fence. Rented a u-haul."
March 26, 2018
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- Brittany from Huntsville, AL
5.0 out of 5
"absolute best sorage experience. My possessions have been in storage for more than 2 years, during that time i never had concern about life storage or the safety of my property."
March 26, 2018
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5.0 out of 5
"Y'all have the best employees anyone could have and the best managers the best storage place in the USA is he "
February 23, 2018
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5.0 out of 5
"Joel and his staff were amazing! They were so nice and helpful and accommodating."
December 21, 2017
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5.0 out of 5
"I am very pleased with Joel and his staff! They are professional and very respectful in every transaction i have had! I can tell that customer service is of high priority with Life Storage!"
November 27, 2017
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5.0 out of 5
"I was not aware of free truck rental. I was not aware of this till I was almost done moving. This would have been helpful since I rented two units and could have saved 59.00 u-haul rental. But I do like my units and employees."
November 27, 2017
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- Tanya from Hazel Green, AL
5.0 out of 5
"Customer service was exceptional from going over what size my accommodate my needs to how I can set up auto-pay online or pay online at my convenience."
October 18, 2017
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5.0 out of 5
"Great associate! Property very clean and located with easy access."
September 21, 2017
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5.0 out of 5
"Staff has been very friendly and has gone out of their way to ensure that I was provided a clean, safe space in a well lit area. Service has been outstanding. I experienced a problem with liquid leaking from another customer's unit into mine. Joel made sure none of my belongings were damaged and provided me with a different and much nicer unit. Having utilized storage units for many years, I can honestly say that I have never had a better experience with the staff, location, the storage units, and easy, 24-hour access. I would recommend Life Storage to anyone needing extra space. "
August 10, 2017
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5.0 out of 5
"All associates were welcoming and friendly. All of my questions were answered intelligently and clearly. I appreciated how knowledgable the associate was. The unit was clean and amazing as well as exactly what I needed. I was afraid the unit for too small for my needs but it was perfect and all thanks to the amazing advice and expertise of the associates! Thank you so much"
July 26, 2017
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5.0 out of 5
"Exceeded my expectations by going above what was expected...Joel is a customer focused manager!"
June 27, 2017
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5.0 out of 5
"Very helpful in understanding my needs and then showed me the recommended space. Then let me decide if this was the right space for me. "
April 26, 2017
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5.0 out of 5
"Fantastic employees and facilities. Extremely helpful and took care of everything painlessly. Outstanding service, customer service, storage units and price!"
January 20, 2017
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- Barbara from Huntsville, AL
5.0 out of 5
"The whole process of renting a storage space was quick and easy. The associate was very friendly, helpful, and knowledgeable. She showed us the unit, answered our questions, and gave us complete instructions along with the access code. We are very satisfied customers!"
November 14, 2016
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5.0 out of 5
"I was surprised at how quickly and efficiently they took care of my issue today. Also, I am impressed with how they helped me navigate your website. thank you!"
September 16, 2016
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5.0 out of 5
"Jason was ALWAYS helpful and courteous and willing to help and provided information without us having to remember to ask every thing we would need to know "
July 24, 2016
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- Elizabeth from Madison, AL
4.2 out of 5
"It seemed a bit cumbersome to buy one item such as a lock. It required more paperwork than expected.
Sometimes the power was off - no air conditioning or lights. A call to the emergency number went to an answering machine. I was never contacted afterwards."
July 07, 2016
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5.0 out of 5
"Angie and Jason are awesome employees and I'm always grateful to have their help. "
May 04, 2016
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5.0 out of 5
"Convenient location of the locker. The facility was exceptionally clean. The staff was very helpful."
March 14, 2016
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- Gayle Lee from Madison, AL
4.7 out of 5
"I got the quick access to storage that I needed to move from a house to an apartment. "
February 08, 2016
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5.0 out of 5
"Very friendly and informative staff, great facilities. Would recommend to friends and family."
January 25, 2016
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5.0 out of 5
"From the first phone call to reserve my unit to completing paperwork everyone was friendly and helpful."
December 20, 2015
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5.0 out of 5
"They are always friendly, professional, and ready to assist. I'm glad I chose them to store with."
November 24, 2015
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5.0 out of 5
"If I ever need to use of another storage facility, I will definitely choose Uncle Bob's [Life Storage]. I received a courtesy call every month from a representative at the storage facility I used when I fell behind the due date but prior to the first late fee. When I went some financial struggles, they completely understood. I have no complaints. "
November 24, 2015
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3.9 out of 5
"I was upset about having to return a U-haul rental truck before I was ready. All worked out OK but I was not given advanced notice and it was an inconvenience. That is the only reason I needed to rent space. "
November 23, 2015
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- Keisha from Douglasville, GA
4.8 out of 5
"My only concern I did not receive credit from the days I did not use the storage facility. I paid for the full month but vacated during the first week of the month."
November 10, 2015
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4.8 out of 5
"The facility exceeds the norm for this type of storage facility. The property is always clean and neat. Grass is mowed on a regular basis and there is never any trash on the facility."
October 27, 2015
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5.0 out of 5
"The lady who served me was very helpful and went to the extra mile for me to be satisfy with your services by letting me use for one time one of your trolley to bring down from my truck a refrigerator I had... Thank you!!!"
October 07, 2015
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- James from Huntsville, AL
5.0 out of 5
"I stored a car trailer for years and only terminated the agreement when I sold the trailer."
August 23, 2015
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- Lawncene from Hawthorne, CA
4.5 out of 5
"Problem solving skills were excellent. Would definitely use Uncle Bobs again"
August 23, 2015
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5.0 out of 5
"We are very pleased with the help we received from the staff at Uncle Bob's [Life Storage]."
July 28, 2015
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4.9 out of 5
"Expectations were exceeded. Very positive experence"
June 10, 2015
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5.0 out of 5
"Great experience - very helpful & knowledgable staff"
May 30, 2015
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- Robert from Alexandria, VA
5.0 out of 5
"Eric provided me with a lot of details on various options and was concerned about providing me the lowest cost options but raised concerns about storing items long term."
April 30, 2015
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- Barney from Tullahoma, TN
5.0 out of 5
"The manager, Eric did an outstanding job in meeting our needs. Thanks Eric for being friendly, knowing your product and services, and a job we'll done."
April 28, 2015
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- Teresa from Huntsville, AL
5.0 out of 5
"So well kept!!! Always willing to correct a problem or concern when you had one."
April 24, 2015
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5.0 out of 5
"Eric treated me with respect and is extremely knowledgeable."
April 16, 2015
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- Perrethia from Madison, AL
4.8 out of 5
"The staff friendly and knowledgeable. Offered great suggestions about products. "
March 31, 2015
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4.8 out of 5
"Third time we have used Uncle Bob's in Huntsville. Have always been pleased with the staff an sheds."
March 27, 2015
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5.0 out of 5
"The staff is always courteous and the facility is kept well lit. I feel confident my items will be safe there."
March 15, 2015
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5.0 out of 5
"The associates at this location have been great to work with. They are very accommodating and make me feel like a welcomed customer. I work in the area of customer service and quality and notice/recognize great service when I see it. The associates at this location run a tight ship and definitely treat the customer...like a customer. Thanks for the great service. "
February 26, 2015
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5.0 out of 5
"My family has been using this Uncle Bob's store for years - storage units, rental trucks, mailing packages. Very professional and friendly personnel, always willing to help."
February 23, 2015
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- Jennifer from Madison, AL
5.0 out of 5
"Did not rush me through. Explained everything. Carried boxes to my car for me."
January 26, 2015
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5.0 out of 5
"Was much more than I expected. My initial contact was online. My inquiry was quickly followed up by one agent. Very polite, professional, and knowledgable. When I followed up with visit to store, the agent that was there completed my registration, explained all aspects of renting at Uncle Bobs and escorted me to show me my unit. I am very pleased with Uncle Bobs storage."
October 27, 2014
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5.0 out of 5
"Your employees are the very best. I always highly recommend Uncle Bob's to my friends and family. Thank you."
August 27, 2014
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4.8 out of 5
"Only comment is that there needs to be a dumpster/ or something for customers to dispose of trash/junk!"
August 27, 2014
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5.0 out of 5
"The staff was much more professional and involved than those of any other storage company I've used previously."
August 24, 2014
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5.0 out of 5
"Seamless transaction everytime I interact with this location. I know them and they know and help me whenever possible. "
August 23, 2014
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5.0 out of 5
"Mark worked with us to get our units transferred over to a larger unit. His knowledge and input really helped us make an informed decision as to which size unit would meet our needs."
August 05, 2014
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5.0 out of 5
"Staff was very friendly and knowledgeable about the facility. Willing and able to answer all questions."
July 26, 2014
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5.0 out of 5
"I had never rented a climate controlled space before or on my own. I was very pleased with the experience. I was treated respectfully and my questions were answered professionally. The space was very clean and neat. I do not feel worried about leaving my items in storage at all, so do not feel the urgency to get them out."
June 01, 2014
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5.0 out of 5
"Your employees worked with me to meet my timetable and the rental space was just what I was looking for. "
April 25, 2014
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4.2 out of 5
"Our family is pleased with the service, and very impressed with the security checks. One time our unit was not locked properly (the lock) was on, but not through both attachment holes. One of the workers discovered it on a routine security check, and notified us right away. We were able to correct the problem and were impressed with the security checks and quick notification. We will recommend Uncle Bobs Storage to others. "
February 28, 2014
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5.0 out of 5
"I did not blindly check all excellent. I considered every question carefully. The people and facility on HWY 72 are excellent in every way. I feel my property is totally secure there and I can see having that little garage for years to come. I'm glad I found them."
February 27, 2014
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- Elizabeth from Madison, ALA
5.0 out of 5
"I visited two separate Uncle Bob's in the past six months, at both locations it was clear I was a valued customer. I have recommended you guys already to everyone I have spoken to, and if I ever need a storage unit again, I will be calling Bob!"
October 27, 2013
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4.7 out of 5
"Satisfied with overall initial Uncle Bob's experience."
August 28, 2013
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