Customer Reviews - Life Storage #346, Madison
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We at Life Storage want to maintain the best storage facilities in Madison, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Madison (#346)
4.67 out of 5
based on 35 of our most recent Reviews
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5.0 out of 5
"Went over and above to achieve customer satisfaction and meet needs"
July 23, 2018
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5.0 out of 5
"Only that you have a great staff who understand what customer service is really about and seem very genuine to make you feel welcomed."
November 26, 2017
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5.0 out of 5
"Had a problem with the gate code. Problem was rectified once manager returned."
July 17, 2017
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- Malynda from Madison, ALA
4.9 out of 5
"Provided the essential information for storage needs and arrangements to assume control of the storage unit. Staff was very helpful."
March 27, 2017
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5.0 out of 5
"Crystal went above and beyond in assisting me!! She is the reason that I am so satisfied with my experience. There needs to be more Crystal's in the service industry. "
February 23, 2017
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5.0 out of 5
"I really thought the storage experience would be more difficult. You guys made it easy and the rates seemed reasonable. The property was very well maintained."
July 23, 2016
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- Patricia from Suwanee, GA
5.0 out of 5
"Uncle Bob's [Life Storage] was able to supply me with the size and type of storage space that I required for a reasonable price."
April 25, 2016
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5.0 out of 5
"The manager at the time we opened our account, Kris, was very professional, courteous and quite personable. I was greeting immediately. All of my questions were answered fully, the office and storage facility were very clean. My only complaint - At the time of opening our account, a new trainee had taken all info and entered it into the computer. When reviewing the info, our last name was misspelled. I pointed that out, and it was changed on the contract, but later discovered it was not corrected for our log in info. i did not call or stop by to have it corrected, since I understood where the misspelling was. I'm sure they would have changed it immediately if I had brought it to their attention - again. "
March 07, 2016
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5.0 out of 5
"It was nice when I told them we were moving they seemed genuinely sad."
February 24, 2016
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- Patrick from Huntsville, AL
5.0 out of 5
"The staff, Chris and Joseph, were incredibly friendly and knowledgeable. Great service as well. "
November 02, 2015
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5.0 out of 5
"Did great, young trainee helped us, and even went out of way to help us get our boat in the storage area!
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October 19, 2015
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5.0 out of 5
"The manager and associate were so helpful on a holiday weekend and did everything in their power to help us and it was very much appreciated. Thank you for your excellent staff. "
July 28, 2015
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- Tasha from Huntsville, AL
4.4 out of 5
"The staff at my local facility are always nice, friendly, and willing to work with you when there are circumstances outside your control. To be treated as a human being, not simply as another 'dollar', is nice."
July 05, 2015
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3.3 out of 5
"I have had my stuff stored there for over 3 years, you have gone up on my rate twice and it is a financial burden to keep the storage, I have asked for 2 years to get the stripping replaced on my 183 unit because leaves and everything else get right in that unit. I have been told many times it would be addressed. So far I pay more for nothing more"
June 29, 2015
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4.6 out of 5
"Unit was ready and on time. They also adjusted several times to my needs without any problems."
June 28, 2015
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- Michelynn from huntsville, AL
5.0 out of 5
"I was very happy with the customer service I received. They were friendly and went out of their way to help me. Great employees working for Uncle Bob's [Life Storage]."
June 02, 2015
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5.0 out of 5
"I had a short time frame by which to move a lot of material. Uncle Bob's [Life Storage] was truly a life-saver. Easy access to a climatized unit was my need, and I was provided exactly that kind of facility. Many thanks."
June 01, 2015
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- Anthony C from Huntsville, AL
4.8 out of 5
"Service was great and the facilty was clean and well lighted."
May 28, 2015
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3.9 out of 5
"No local price matching. I have to pay $30/mo more to be closer to my house. The roll up door and slide lock are not in very good working order. It's a struggle to come and go. "
April 28, 2015
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5.0 out of 5
"I am overwhelmed with Jason and Joel's professionalism. They paid a great deal of attention to me and my colleagues, and I am appreciateive of all of their assistance. "
March 31, 2015
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- Thomas from Tallassee, AL
4.3 out of 5
"I have used Uncle Bob's on a couple of occasions, and I have been pleased with the performance of this company. This trip was something I have been waiting for a long time. Uncle Bob's was my first choice for this move, and I was not disappointed in any way. The service was exactly as I expected, very good."
March 27, 2015
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- Sonja from Huntsville, AL
5.0 out of 5
"It has been an exceptionally well managed office. We have never had any problems or issues. "
January 02, 2015
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5.0 out of 5
"good deal for an immediate need to de-clutter our house."
December 30, 2014
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4.2 out of 5
"Nice job appricate being able to store my belongings there. "
November 23, 2014
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5.0 out of 5
"I have used Uncle Bob's several times over the years and have never had a single complaint."
October 13, 2014
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- Roland from Huntsville, AL
1.5 out of 5
"Given the exorbitant monthly rate I am paying for this "controlled environment" storage unit, the temperature inside the unit is way too high during the summer months. I expect the unit to be no hotter than 78 degrees but I have been in there when it was 98 degrees which is totally unacceptable. During the winter months the unit is too cold. Even though my items in the unit are not frozen they are very close to freezing.
These conditions must be addressed immediately. I have called and visited the office to complain about this on several occasions but each time the manager is not available or the office is closed. This too is unacceptable. "
August 29, 2014
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4.0 out of 5
"Yes my expectations are met. Only thing I would like to see improved is a way to exit the gate without needing a vehicle. When I put my vehicle in storage I can not exit with out help and help isnt always available. "
June 27, 2014
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4.8 out of 5
"Service was quick, conditions were explained, and the storage space was clean and easily accessible. No issues, quick & friendly service, just the way it's supposed to be."
May 01, 2014
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4.6 out of 5
"The Staff Has Always Been Friendly And Very Helpful When I've Needed Anything..I Havent Had Any Problems With My Storage And Am Very Satisfied With My Choice To Use This Facility."
February 28, 2014
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5.0 out of 5
"Every time I've been to my storage unit, everything has been so clean! I really, really appreciate that!"
February 27, 2014
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5.0 out of 5
"Very helpful and waited until I could get there right after work. "
February 27, 2014
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4.0 out of 5
"I'm unhappy with the lock you sold me. No one has blanks for it so it's impossible to have copies made. It's a throw - away lock you price the same as a name brand lock."
February 06, 2014
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- Rokichia from Madison, AL
5.0 out of 5
"I have enjoyed the service and I glad I chose Uncle Bob's for my storage needs."
December 04, 2013
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- Renee from Huntsville, AL
5.0 out of 5
"The customer service reps are great! I am thoroughly frustrated with the constant glitches in the online system."
November 05, 2013
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5.0 out of 5
"Staff was extremely helpful and professional! They were always available and so very easy to work with! I would highly recommend this storage facility to anyone."
October 28, 2013
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