Customer Reviews - Life Storage #352, Foley
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We at Life Storage want to maintain the best storage facilities in Foley, and in every city where we do business.
That's why we routinely ask our customers about their experience with us and challenge ourselves to make it better.
You can read what customers think about us here on our website - over the past four years, we've had over 100,000 customers respond to our surveys and tell us what they think.
We publish their reviews here, and we're proud of the result!
Write a Review
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- Overall Rating for Life Storage in Foley (#352)
4.79 out of 5
based on 84 of our most recent Reviews
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5.0 out of 5
"Elizabeth and Eric were awesome best customer service ever."
November 23, 2018
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5.0 out of 5
"I was also referred to a gentleman who helped me unload my moving truck. Was VERY greatful for the referral."
September 14, 2018
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5.0 out of 5
"Elizabeth and Becky were outstanding! They were very professional, courteous and knowledgeable. All my questions were answered and felt very comfortable with renting a unit from them. I will recommend this facility to anyone I know seeking safe and secure storage. Thanks!"
July 16, 2018
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- Christopher from Gulf Shores, AL
5.0 out of 5
"Eric, the assistant manager in Foley, Al, is always extremely professional and very helpful."
May 27, 2018
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5.0 out of 5
"Manager Elizabeth Mills has always made sure I was accommodated each visit. Thanks to her and her staff at Life Storage Foley AL"
May 16, 2018
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- Jana from Orange Beach, AL
5.0 out of 5
"Elizabeth is your very best ambassador. She does a great job. Take good care of her. ????"
April 30, 2018
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- Deborah from Gulf Shores, AL
4.6 out of 5
"Elizabeth is one of our favorite people! She represents everything positive about your company."
April 29, 2018
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4.4 out of 5
"Elisabeth did an outstanding job when renting our second unit. Very professional!"
April 29, 2018
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- Shirley from Gulf Shores, AL
5.0 out of 5
"I like the gate access for security and the Video cameras as well. This is why I keep coming back to your storage facility."
April 12, 2018
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- Meaghan from Jacksonville, FL
5.0 out of 5
"Everyone was great, especially the gentleman that helped me the first day! When I came back a few days later to get some boxes, he still remembered exactly what I purchased the first day. I was very impressed. "
March 02, 2018
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- Tamara from Gulf Shores, AL
5.0 out of 5
"Elizabeth and Eric were always so nice and helpful anytime we saw them. Will definitely recommend Life Storage!"
January 24, 2018
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- Thomas from Chippewa Falls, WI
5.0 out of 5
"Elizabeth was friendly and helpful, showing us the difference in the two units we were looking into. She also met the price quoted over the internet which usually doesn't happen. I also like the height of the units."
January 20, 2018
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5.0 out of 5
"I was down sizing units and i'm right across the hall which made me have a very easy move "
December 19, 2017
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- James from Gulf Shores, AL
5.0 out of 5
"We stored our belongings from February to September while waiting on our new house. Visited there several times, adding more things. Great experience, always so clean, hand trucks readily available, well lit. Can't say enough about your storage units. Thanks!"
October 23, 2017
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- John from Gulf Shores, AL
5.0 out of 5
"The staff in the office was extremely professional and polite. "
August 27, 2017
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5.0 out of 5
"The people working in the office in Foley, Al were the most helpful.sweetest, nicest people I have ever dealt with. I could not ask for a better experience "
July 28, 2017
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5.0 out of 5
"I am a seasonal user of Life Storage and Elizabeth at the Foley AL store always makes sure I am taken care of there."
June 29, 2017
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5.0 out of 5
"life storage is one of the nice's storage i have ever used if i ever need to store anything again life storage will be my first choice thank you "
May 25, 2017
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5.0 out of 5
"You have a lot of patience. I was very late and you worked with me. Thanks!"
May 25, 2017
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5.0 out of 5
"Elizabeth was especially elpful and kind. Can't remember the young man working with her, but he was just as kind and helpful!"
May 24, 2017
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4.8 out of 5
"Friendly service and explained everything thoroughly throughout the rental process"
April 27, 2017
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5.0 out of 5
"The gal at the front desk even rememberd our dog's name when I stopped in! Felt like family."
April 23, 2017
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4.4 out of 5
"Associate was very helpful. Office was neat and clean. My questions were promptly answered"
March 06, 2017
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3.3 out of 5
"I'v bee a customer for years and your price increases seem very high "
March 01, 2017
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- Victoria from Gulf Shores, AL
4.9 out of 5
"Eric was outstanding! After driving all day through bad weather I ended up being 10 miles from the unit at 5 minutes until office closing time. I called ahead and asked if he would please wait for me. He gladly agreed and was so pleasant even though he had to stay later to help me. Couldn't have asked for better service."
February 24, 2017
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5.0 out of 5
"It was a pleasure dealing with your employees. Everyone was helpful, polite and genuinely interested in helping me."
February 23, 2017
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- B. W. from Gulf Shores, AL
5.0 out of 5
"Excellent!! ELIZABETH MILLS REPRESENTS YOUR COMPANY EXTREMELY WELL!!!????"
December 06, 2016
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- Mary Ann from Gulf Shores, AL
5.0 out of 5
"It is convenient in and out and the moving trolleys are great."
October 24, 2016
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- Leslie from Birmingham, AL
5.0 out of 5
"We stored our trailer for about a month and never once worried about it. Thank you for the great service. "
October 23, 2016
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5.0 out of 5
"Very happy with experience and service and will use you if we have future storage needs."
October 23, 2016
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- Melinda from Orange Beach, AL
4.8 out of 5
"Everything was explained promptly and the facility was clean"
July 27, 2016
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- Mary from Gulf Shores, AL
4.8 out of 5
"You had the storage unit we needed and prompt service
"
July 26, 2016
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- S. Patton from Summit, MS
4.8 out of 5
"Like the online payment option. Easy to navigate:-)"
June 28, 2016
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5.0 out of 5
"Very courteous and explained everything completely. I have friends who have used your facility and have heard only positive feedback from them.
The unit was very clean."
April 27, 2016
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- Dixon from Gulf Shores, AL
5.0 out of 5
"Very helpful and friendly. Able to answer all questions."
April 26, 2016
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- Kimberly from Rock Hill, SC
5.0 out of 5
"During a recent visit to our storage unit in Foley, AL we did not close properly the door to our unit. The result was that our unit was left unlocked. The staff called us and when they realized we had already left the State, were quick to assist us with removing the old lock, installing a new lock, and safekeeping of the new key. We really appreciate the high level of customer service!"
April 25, 2016
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- Laura from Gulf Shores, AL
5.0 out of 5
"Was pleased and have nothing but positive things to say "
March 25, 2016
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- Allistair from Bloomfield, IN
4.1 out of 5
"Uncle Bobs [Life Storage] was a professional helpful place which I would use again if the need arose. As a rule I don't recommend goods or services to friends. That way they stay friends...."
March 23, 2016
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- Patricia from Danville, VA
4.9 out of 5
"Elizabeth was very helpful and easy to deal with. Her attitude towards helping us was GREAT........ "
February 27, 2016
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- Jeff from Orange Beach, AL
5.0 out of 5
"Elizabeth has been an absolute pleasure to work with"
February 25, 2016
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- Marion from Gulf Shores, AL
5.0 out of 5
"I was pleased with the professionalism of the manager. I was also pleased with the facility. Small town, 'Uncle Bob's [Life Storage]', I guess the name made me a little apprehensive until I saw the facilty and I was very impressed."
January 25, 2016
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- Donnie from Gulf Shores, AL
5.0 out of 5
"You guys saved me twice after leaving storage unlocked.... Much appreciated"
December 23, 2015
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- Raymond from Union City, TN
5.0 out of 5
"If the need ever rises for storage I will certainly do business with Uncle Bobs [Life Storage] . "
November 23, 2015
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3.8 out of 5
"I recently explained to office that I have been experiencing financial problems due to illness. I have been late the past several months and understood the late payment fee would be required. I did pay the late fee each month I was late. I get me Social Security check the third Wednesday of the month. In October that was the 21st. I sent payment using online website at 7am that day but was still charged a second late fee. I don't see how that is fair. "
October 26, 2015
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4.6 out of 5
"The customer service (over the phone and in person) is to be commended."
August 30, 2015
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- Russ from Gulf Shores, AL
5.0 out of 5
"John & Elizabeth were great. They went above and beyon to meet my needs. I appreciate their extra effort."
August 29, 2015
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- Mary Mills from Foley, AL
5.0 out of 5
"The young lady "Elizabeth" was very helpful "
July 30, 2015
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- Beverly from Gulf Shores, AL
5.0 out of 5
"Very pleasant and helpful. Needed more space on arrival and was able to get the space we needed without any problems "
July 28, 2015
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5.0 out of 5
"Very Satisfied with the services we have received from Uncle Bob's Storage."
July 28, 2015
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5.0 out of 5
"Employees were extremely helpful and frendly with any special needs we had.
Overall, a very happy customer!"
July 23, 2015
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- Victoria from Orange Beach, AL
5.0 out of 5
"I spoke with 2 associates and both were extremely nice and helpful with the 1st explaining everything and the 2nd on the day of truck pickup and contract signing was very prompt and friendly. Very happy with service"
July 02, 2015
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4.3 out of 5
"Went out of her way to find me a spot and contacted me promptly"
June 26, 2015
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- Michael from Gulf Shores, AL
5.0 out of 5
"A friendly, thorough, pleasant experience... a painless rental process... very unusual."
May 28, 2015
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- Charlotte from Lakeview, NY
5.0 out of 5
"The entire process was uncomplicated, the employees were very helpful, and the facility was clean and well maintained. "
May 27, 2015
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5.0 out of 5
"Was greeted with a smile and associate was very nice and answered all my questions. I have not had any problems with my storage. I recommend uncle bobs to everyone.a very happy customer.."
May 27, 2015
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- Sharon from Gulf Shores, AL
5.0 out of 5
"We rent a space for our 42ft American Coach RV. It was mentioned to us over a year ago that you own the extra property beind the current rental spaces and buildings, and were considering expanding the RV storage to this area.
It would be highly appreciated to have a larger and longer covered space with 50 AMP service. it would also be very desirable have a dump station and a wash station. I understand that the cost of these improvements would result in an increase of the rental rate, but it would certainly be worth the added cost."
March 27, 2015
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5.0 out of 5
"Treated very well and always got an answer when I called or came by the office. Great people who work there in Foley."
March 24, 2015
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- George from Orange Beach, AL
5.0 out of 5
"Superior to any other storage experiences I have had."
March 23, 2015
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5.0 out of 5
"It is a great storage facility. I feel my things are safe and I am too when I visit the facility. The guys that work there are cheerful and attentive. I don't have a negative comment to make."
March 19, 2015
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4.3 out of 5
" Office staff was very helpful and friendly, customer care was excellent, helpful and courteous, even when we moved our items to another state. Elizabeth at the Foley store is to be commended for her approach to customer care. "
January 24, 2015
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- Everett from Gulf Shores, AL
5.0 out of 5
"Very friendly and always willing to help in any way."
January 06, 2015
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- Barry from Birmingham, AL
5.0 out of 5
"elizabeth in foley,al location is first rate. if you're smart you will work to keep her. the reason i am still there."
November 25, 2014
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- Jimmy from Orange Beach, AL
5.0 out of 5
"Everyone was very helpful with our needs.Thanks J.J"
October 27, 2014
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- Kathleen from Gulf Shores, AL
4.8 out of 5
"Great service, nice storage facility. Very satisfied with service."
October 27, 2014
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- Gregory from City Of Central, LA
3.0 out of 5
"I do not utilize any of the utilities in my space. However, I pay the same rate as the motor home in the next space that runs his a/c year-round. I would like to see a discount for non-use of the utilities. Also, the security gate is often out of order and stands open around the clock."
August 25, 2014
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- Scott from Orange Beach, AL
4.2 out of 5
"Can you fix the key pad pedestal at the gate, it is very wobbly.
Thanks Scott"
June 28, 2014
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- Larry from Gulf Shores, AL
3.5 out of 5
"The boxes and tape purchased were totally useless.Boxes were weak and fell apart. we had to purchase other boxes and tape to facilitate our move.I would NEVER recommend your moving products."
June 26, 2014
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- Allison from Bon Secour, AL
2.6 out of 5
"The grounds were nice and the front desk lady was polite but the prices are very high. We will be leaving at the end of the month. We have found another faculty that is just as nice and the price is half of what we have been paying at Uncle Bobs [Life Storage]. We have told everyone we know of how high your prices are so that they may avoid the same mistake we made."
June 26, 2014
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5.0 out of 5
"Elizabeth and John are awesome!! Very professional, polite and always extremely helpful."
April 25, 2014
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- Diane from Gulf Shores, AL
5.0 out of 5
"I was referred to Uncle Bob's [Life Storage] by friends. They both had same experience as me. When I ended rental, lady was extremely nice and process was simple. Took less than a minute. Highly recommend."
April 23, 2014
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- Joyce from Grove City, PA
4.9 out of 5
"I was very happy with the service and always felt that my belongings were safe."
April 23, 2014
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5.0 out of 5
"Our first contact with Uncle Bob's was by phone from Jasper, TX. This was the
first time we had to "move ourselves" since 1999. Woody had to medically retire and we were headed to Gulf Shores. They found some nice young men to help us unload at the Rester Trust and then on to Uncle Bob's for most of our "Stuff". Now we are in Jackson, AL to take care of my Mother and our stuff is still in "good hands"...it's all been
there since 2011...oh, and buy the way, I was glad when a woman was hired...she
has also been helpful to us!!!"
April 20, 2014
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- Teresa from Gulf Shores, AL
5.0 out of 5
"Great Place to Store, along with a secure
setting.
Thanks,
Teresa"
April 15, 2014
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- Ron from Orange Beach, AL
4.6 out of 5
"Having visited with Elizabeth at this location previously, we knew her to be knowledgeable and courteous. This is the service we received and we appreciate it."
April 11, 2014
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- Alan from Gulf Shores, AL
5.0 out of 5
"overall, I was very pleased with your service. the free use of the moving truck was just icing on the cake. thanks for all your help."
April 03, 2014
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- Thomas from Gulf Shores, AL
5.0 out of 5
"John and Elizabeth were a real pleasure to deal with. We have been here several times and they always treat us well and go above and beyond our expectations."
March 24, 2014
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4.2 out of 5
"It was a convenient, clean and safe environment for my stuff pending my buying a house to put it in."
March 24, 2014
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4.8 out of 5
"Elizabeth was very helpful and accomodating with regards to the rental space."
February 28, 2014
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5.0 out of 5
"Facility is always clean and I feel the security is very good."
February 28, 2014
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5.0 out of 5
"I'd like to share a story about the management team of your Foley, AL storage unit and how they went above and beyond the call of duty. I received a phone call alerting me to the fact that I didn't lock my unit correctly. On a routine check by employees, they discovered it and alerted me to it so I could come over and lock it correctly. I was very pleased with their attention to detail and to their customers needs. Thank you Uncle Bob's [Life Storage]!"
February 27, 2014
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- Jerry from GULF SHORES, AL
4.8 out of 5
"Glad that you installed automatic payment. Very pleased, been there almost nine years and have no complaints."
February 27, 2014
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5.0 out of 5
"While Everyone there has been great to deal with, I want to recognize Elizabeth for being outstanding. She has always been so kind and helpful. "
February 27, 2014
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4.1 out of 5
"I store my 5th wheel camper at your facility. It's a nice spot and I am happy....the one thing I would like to see improved is the LEAVES. There are tons of leaves on my spot. I have asked them to see about blowing them off....they said they would...but never have. Other than that...very happy. Thanks,
Kirby"
February 27, 2014
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- Victoria from Gulf Shores, AL
5.0 out of 5
"I've been a customer for more than 4 years and I am very satisfied customer! The staff is always very friendly and helpful!!!"
November 15, 2013
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